Dear John,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our elevator to be great and enjoyed our hotel's convenient location. However, we're sorry to learn that your experience with our front desk team fell short of expectations. Providing excellent customer service is a top priority for us, and we will address your concerns with our team to ensure that we are delivering a warm and welcoming experience to all our guests.Regarding the size of the bathroom and the noise in the early morning, we apologize for any inconvenience caused. We strive to provide comfortable accommodations for our guests and will take your comments into consideration for future improvements.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

Hi Ginette, thank you for taking the time to share your experience with us! We're happy to know you had a pleasant stay! We hope our location made it easy for you to travel around town and discover all of its 400+ years of history! In the heart of the Old Québec, our charmant hotel make it easy to walk around town. We hope to see you soon on your next visit :)!

Hi Hong, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!

Dear Rasa,Thank you for taking the time to leave a rating. We strive to provide exceptional service and experiences, and we're sorry to see that we fell short of your expectations on this occasion. We hope that we get another chance to give you a better experience.Best regards,

Dear Steve,Thank you sincerely for your positive feedback! We're thrilled to hear that you had an excellent stay. We look forward to welcoming you back on your next visit.Best regards,

Hello France,Thank you for your perfect review! We're delighted to see that you had a wonderful experience at our hotel. Your high rating means a lot to us, and we're thrilled to have met your expectations. We hope to have the pleasure of hosting you again soon!Warm regards,

Dear Natalie,Thank you immensely for your glowing review! We are truly overjoyed that you highlighted the positive aspects of your experience. It would be our utmost pleasure to welcome you back soon for yet another exceptional experience.Warm regards,

Hi Carol ! Thank you so much for your nice comment! We, staff, always give out our bests for our guests and seeing your comments warms us up! We hope to see you again soon:)!

Hello Vyacheslav,We appreciate you taking the time to rate your stay with us. Your feedback is important to us, and we're sorry to see that your experience was not fully satisfactory. We're constantly looking for ways to improve, and your input helps us do that and evaluate how close we are to our desired outcome. We hope to have the chance to host you again and deliver a superior experience.Warm regards,

Hello Kimberly,Your enthusiastic feedback truly brightened our day! We couldn't be happier to hear that our hotel went above and beyond to meet your expectations—it's the best news we could receive.Nestled in the heart of Old Quebec, our hotel is strategically placed to offer a perfect balance of serenity and accessibility to all the vibrant attractions, shops, and restaurants nearby. We take great pride in maintaining the spotlessness of our property, not only for sanitary reasons but also out of respect for our guests' comfort and well-being.Our team is dedicated to delivering exceptional service, so knowing that their professionalism and warmth left a lasting impression on you brings us immense joy.Your recommendation means the world to us, and we're already looking forward to your next visit! Until then, travel safely, and we'll be here eagerly awaiting your return.Warmest regards,

Hi Carole, thank you for taking the time to share your experience with us! With your review we're thrilled to know your stay was great! We hope our location made it easy for you to travel around town and discover all of its 400+ years of history! In the heart of the Old Québec, our charmant hotel make it easy to walk around town. We hope to see you soon on your next visit :)!

Hi Joseph, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!

Hi Johanne, thank you so much for taking the time to share your experience with us! We're happy to know you had a great stay! We hope you took the time to visit our beautiful city :) ! See you again soon!

Hi Phuong, thank you for taking the time to share with us your experience! We're really happy to read such a kind comment! We are also happy to read your trip in our beautiful city was a success! We hope to see you again during your next visit :)!

Hi Werner, thank you for taking the time to share your experience with us. We're glad to know our location made it perfect for your to walk all around town and discover our beautiful city! We hope to see you again soon :) !

Dear John Paul,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience during your time at our hotel. Your rating is appreciated, and we're glad that overall, your stay met your expectations.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

Hi Lédia, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We're happy to know our charmant hotel offer you everything you could have wished for! We hope to see you again soon :) !

Hi Tahsin, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We hope you took time to visit our beautiful city and all its historic landmark! We hope to see you again soon :) !

Hello Linda,Thank you for choosing to stay with us. Your perfect score brings us great joy and motivates us to continuously improve. We regret any inconvenience caused by our parking limitations. While it's true that we have restrictions on the number and size of vehicles we can accommodate, please know that there are secure public parking options just a 5-minute walk away from the hotel at reasonable rates.We sincerely appreciate your feedback and eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

Hello Um,Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with the various aspects of your stay. Regarding the deposit policy, we understand your concerns and apologize for any inconvenience caused. The 150 deposit per room is a standard procedure to cover any potential damages or incidentals during your stay. As for the delay in returning the deposit, this is due to the processing time required by our financial systems, which unfortunately takes up to a week. We sincerely apologize for any frustration this may have caused you and genuinely hope that this isolated issue does not deter you from considering us for future stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

Hello Monica,We sincerely apologize for any inconvenience caused by the parking situation. Due to ongoing renovations, we've had to close part of our parking area for safety measures. We hope that this did not impact your stay too much, and your understanding is greatly appreciated.As you've noted, there are public parking options conveniently located nearby, providing a suitable alternative.Thank you for choosing us for your stay and for awarding us a perfect score. We eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!

Hello Elinor,We sincerely appreciate you sharing your experience with us. The perfect score is an indicator that we are constantly improving, and it motivates us to strive for even greater excellence. We hope that you were able to make full use of the amenities and services we offer during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Warm regards,

Hello Alexander,We are sorry for the situation, we have put in place a new procedure so that an incident like this does not happen again.Regarding your vehicle, our parking lot is limited in number of spaces and we do not accept large vehicles as written in the confirmation letters and on the Expedia website.Good day

Hello BEN,We sincerely appreciate your choice of staying with us and your fantastic review. It brings us great joy to know that we were able to assist you during your time here. Regarding breakfast, we believe it to be part of starting a new day. Therefore, regardless of how early our guests wake up, we strive to ensure that a delightful breakfast is always available to accompany them.We really do hope to see you again soon,Warm regards,

Bonjour Carole, merci d'avoir pris le temps de nous partager votre expérience parmi nous! Nous sommes content d'apprendre que notre localisation vous as permis de profiter pleinement du vieux Québec et toutes ses attractions! Nous sommes aussi content d'apprendre que vous avez aimé la propreté et le confort, nous donnons toujours notre 200% pour s'en assurer :) ! Au plaisir de vous revoir bientôt.

Hi Sylvia, thank you for taking the time to shared your experience with us! We're thrilled to know how much our hotel charmed you. We are happy that our location made it easy for you to discover our beautiful city and all its attractions! We're also happy that you found our room beautiful and comfortable :)! We hope to see you again soon.

Bonjour Marie-Andree, nous vous remercions d'avoir pris le temps de nous partager votre expérience parmi nous. Nous sommes content d'apprendre que vous avez passé un excellent séjour ! Nous espérons que vous avez pu pleinement profiter de notre merveilleuse ville et tout ses attraits historiques ! Nous espérons vous revoir bientôt :) !

Hi Karyane, thank you for taking the time to share you experience with us! We're glad to know you had a great stay ! We hope you made use of our complimentary coffee machine in these cold days. We hope to see you again soon :) !

Hi Ben, thank you for taking the time to share with us your experience! We're happy to know you loved our friendliness, we make it a point of honor to give out the best service we can to all our guests :)! We're glad to know our prime location made it easy for you to walk around town and discover all its attraction. We hope to see you again soon :) !

Hey ! Thank you for taking the time to share your experience with us. We're glad you liked our hotel, we hope you took some time to visit our beautiful city and all of its historical landmark. We hope to see you again soon :) !

Hey Shaz, thank you for sharing your experience with us :) ! We're happy to read you had a great stay ! With our localisation being in the center of the old city, its perfect to take on a walk and discover all of its historical beauty ! We're glad to know you like our staff service too, we make it a point of honor to always give out our best :) ! We hope to see you again soon !

Hi Martin, thank you for your nice feedback :) ! We're happy to know you had a great stay ! We can only hope you took some time to visit our beautiful city and all of its amazing attraction! We also hope you made use of our free coffee machine in the lobby and the nice fireplace in the lobby to warm up and relax. Thank you again for choosing the Champlain and we hope to see you again soon !

Bonjour Nathalie, merci d'avoir pris le temps de nous partager votre expérience parmi nous ! Nous sommes content d'apprendre que notre localisation ai été un atout pour vous ! Comme vous l'avez mentionné, nous nous situons dans une rue tranquille mais au centre de la ville. Nous sommes désolé d'apprendre que vous avez trouvé la chambre un peu défraîchie, nous allons regarder pour trouver une solution. Nous espérons vous revoir bientôt :) !

Hello José R.,We sincerely thank you for this perfect score; it tells us that you truly enjoyed your time with us, and it brings us great pleasure.We look forward to welcoming you back for another wonderful stay.Warm regards,

Hi Wayne, we thank you for taking the time to tell us about your experience ! We are happy to know you loved the place and that you are a returning guests ! We hope you had the time to visit the old city and discover all of its historic sightseeing ! We hope to see you again soon :) !

Hi Nelson, thank you for taking the time to share your experience with us :)! We're happy to know you had a great stay here with us. We hope you enjoyed our beautiful city. We hope to see you again.

Dear Zyrene,Thank you so much for your great review! We truly appreciate your feedback and are delighted that you enjoyed your stay with us. We hope you made use of our free coffee machine to warm you up after a walk in our beautiful city! Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back in the future :)!

Hello Darius,Thank you for sharing your feedback with us! We apologize for any inconvenience caused. Concerning the rooms, some renovation have been planed and we are doing our best to avoid delaying. We really hope that this will make our guests feel even better then they have felt until now. As for the view it is true that it is different depending on the room you choose; it is possible that we might have forgotten to mention that, and we truly do apologize. We're pleased that you enjoyed interacting with our staff as well as the hot drinks in the lobby. We believe that a good environment starts with good interactions and can be toped with a great cup of coffee.We understand that parking was tight, and we'll explore ways to improve this aspect of our service. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future!

Hi Maritza, we're happy to hear back from you :) ! We're glad to know you loved your stay with us. As you mentioned, we are in the heart of all the touristique spots in the city, making it a breeze to walk around town and discover all of our historic monuments. We're sorry to hear about what happened on your last day, we will be looking into it to find out what happened. We hope to see you again soon :) !

Bonjour Émilie, merci de nous faire part de votre expérience parmi nous :)! Nous sommes content d'apprendre que vous trouvé notre hôtel propre, nous prenons les mesures pour s'en assurer ! Nous sommes aussi content d'apprendre que nos employés ont été accueillant, nous en faisons notre priorité de donner le meilleur service possible! Au plaisir de vous revoir bientôt :)!

Bonjour Anne-Marie, nous sommes content d'avoir de vos nouvelles! Nous sommes heureux de savoir que vous avez aimé notre charmant hôtel en plein cœur du vieux Québec ! Nous comprenons que notre stationnement sois plus petit que la normale, mais en cas de doute, nous sommes prêt a trouver des solutions ! Nous espérons que vous avez profité pour faire le tour de notre quartier historique ! Au plaisir de vous revoir bientôt !

Bonjour Mélanie, nous sommes content d'apprendre que vous avez aimé votre séjour parmi nous. Nous sommes aussi content d'apprendre que notre localisation vous as permis de profiter de l'entièreté de notre belle ville et tous ses secrets ! Au plaisir de vous revoir bientôt !

Hello Brooke, Thank you for your feedback! We're delighted to hear that you enjoyed our location, it is indeed one of the best if you want to visit this beautiful city. We understand that the uphill walks back may have been challenging, but we're glad you were able to appreciate the area's beauty. We hope to have the opportunity to welcome you back for another memorable visit!Warm regards,

Hello Étienne,Thank you for sharing your experience with us! We're glad to hear that you found the room beautiful and well-suited to your needs. We apologize for any inconvenience caused by the issues with the shower head and the missing microwave in the common area. Concerning the microwave, some reasons pushed us to temporarily remove it, but arrangements are being made for this to be changed. Your feedback is valuable, and we'll address these matters promptly to ensure they're resolved for future guests. We encourage friendliness from each and every member of our team, and we are glad that this was able to reach you. Your satisfaction is important to us, and we're committed to making improvements based on your input. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards

Hi Jennifer, thank you for taking the time to share your feedback ! We're happy to know you had a great stay. We hope you had time to visit our beautiful town, being in the heart of the old city, its easy to visit all its historic beauty. We hope to see you again soon :) !