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Anmeldelser av Secrets Vallarta Bay Puerto Vallarta - All Inclusive

4.5 out of 5
Secrets Vallarta Bay Puerto Vallarta - All Inclusive
Puerto Vallarta

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 591 av totalt 1011 anmeldelser." "
Rangering på 8 − Bra. 254 av totalt 1011 anmeldelser." "
Rangering på 6 − Grei. 89 av totalt 1011 anmeldelser." "
Rangering på 4 − Dårlig. 44 av totalt 1011 anmeldelser." "
Rangering på 2 − Forferdelig. 33 av totalt 1011 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Isidoro

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s a nice place to relax. One down fall is the people trying to sell you a membership or timeshare are very annoying. I got asked like 5 times a day.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Bridget

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property and staff were incredible. I will stay here again if I go back to Puerto Vallarta.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food and the service was excellent.
Bodde her 3 netter i mai 2024
Svar fra Raul Salazar Front Desk Manager den 22. mai 2024
Dear Sandra,Thank you for your comments.Kindest Regards.

10/10 – Utmerket

Kelly

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing staff and beautiful grounds! Top shelf booze!!! Did not like the beach want very walkable…. Lots of rocks . Resort should have different colored tiles on the steps of the pool… very hard to see until you smash your toes😳
Bodde her 8 netter i april 2024
Svar fra Ileana Ponce Figueroa Front Desk Manager den 7. mai 2024
Dear Kelly,We appreciate your feedback.Kindest Regards,

10/10 – Utmerket

Martha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay only rooms were comfortable but needs a bit upgrade the lighting in the sink need to be brighter couldn't put my make up well because of the reflection and also so the employees trying to convince you to buy a time share other than that it was amazingly beautiful
Bodde her 6 netter i april 2024
Svar fra Raúl Salazar - Gerente de Recepción Secrets den 1. mai 2024
Dear Martha,Thank you for your comments.Please come back!Kindest Regards,

10/10 – Utmerket

Shanna

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We are just leaving today from an incredible stay at this hotel. The staff is amazing, the hotel is clean and safe, the food is very good and it is a wonderful location for an incredible vacation.
Bodde her 4 netter i april 2024
Svar fra Raul Salazar Front Desk Manager den 29. apr. 2024
Dear Shanna,Thank you for your feedback.Kindest Regards,

10/10 – Utmerket

Susan

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was top notch from the drinks to the food! Best food I have ever had at an all inclusive resort, highly recommend and planning on returning!
Bodde her 5 netter i mars 2024
Svar fra Raul Salazar Front Desk Manager den 19. apr. 2024
Dear Susan,Thank you for your feedback!!Kindest Regards.

4/10 – Dårlig

Cesar

Reiste med partner
Likte: Personale og service
This adults only is connected to dreams which is the kids resort…. Same property! Also know that this is a wedding venue resort, I think there were at least three weddings going on this weekend so if you want peace and quiet this is not the resort to stay at, for the price I would stay somewhere else this resort is mediocre at best,
Bodde her 6 netter i mars 2024
Svar fra Raul Salazar Front Desk Manager den 1. apr. 2024
Dear Cesar.Thank you for your feedback. We sorry we did not filled up your expectations.Kindest Regards

6/10 – Grei

Melanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Raul Salazar Front Desk Manager den 1. apr. 2024
Dear Melanie,Thank you for your feedback.Regards.

6/10 – Grei

Jennifer

Reiste med partner
Likte: Renhold og personale og service
Food and service is excellent. Great location to walk to downtown puerto Vallarta. Rooms are outdated. Night time entertainment is lacking.
Bodde her 5 netter i mars 2024
Svar fra Raul Salazar Front Desk Manager den 31. mars 2024
Dear Jennifer,Thank you for your comments.Kindest Regards.

10/10 – Utmerket

Sareen og Winnetka

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an incredible honeymoon! The food, grounds, amenities and staff are all fantastic!
Bodde her 8 netter i mars 2024
Svar fra Raul Salazar Front Desk Manager den 25. mars 2024
Dear Sareen,Thank you for your comments. Your feedback is very important for us.Best Regards,

8/10 – Bra

Nathaniel David

Reiste med en gruppe
Likte: Personale og service og fasiliteter
Staff was amazing! Room was old and out dated.. Floor needed mopped. Hot tub leaked.
Bodde her 4 netter i februar 2024
Svar fra Raul Salazar Front Desk Manager den 5. mars 2024
Dear David,Thank you for your feedback.Regards,

10/10 – Utmerket

Marc

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 11 netter i februar 2024
Svar fra Raul Salazar Front Desk Manager den 5. mars 2024
Thank you for your comments.Kindest Regards.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Raul Salazar Front Desk Manager den 1. mars 2024
Thank you for your comments.Best Regards,

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 14 netter i januar 2024
Svar fra Raul Salazar Front Desk Manager den 13. feb. 2024
Dear Mr. Holyk,Thank you for your comments.Kindest Regards,

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The pools are amazing
Bodde her 3 netter i februar 2024
Svar fra Raul Salazar Front Desk Manager den 6. feb. 2024
Dear Amanda.Thank you for your comments we truly appreciate it.Kindest Regards,

8/10 – Bra

John C

Reiste med partner
Likte: Renhold og personale og service
This was our 4th stay at a Secrets resort in 6 years. Our first time at PVR. The property is nice but is showing its age. i.e. peeling paint on the shower ceiling, sinks don’t drain well, a/c system loud. We have also noticed that since Hyatt bought Secrets some amenities have been eliminated. Small stuff but noticeable at what is supposed to be a 5 star property. Staff was excellent. Very friendly and professional. Property had weddings or large group events some of the evenings with loud music playing well past midnight. While the resort was nice and we enjoyed our stay we will look to stay at a different chain next year.
Bodde her 7 netter i januar 2024
Svar fra Raul Salazar Front Desk Manager den 26. jan. 2024
Dear Mr. Radi,Thank you very much for your stay. Your feedback is very important for us, we truly appreciate it.Kindest Regards,

10/10 – Utmerket

Brett Tyler

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was our first trip to Puerto Vallarta and first trip to a Secrets resort, we will definitely be back to both.
Bodde her 10 netter i januar 2024
Svar fra Raul Salazar Front Desk Manager den 22. jan. 2024
Dear Mr. Tyler,Thank you for your feedback, we hope to have you back in our property.Kindest Regards,

6/10 – Grei

David

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Seems like there were a lot of things broken of not working Items at the spa in the hydro therapy room. Outdoor jacuzzi to our master suite (which we paid an extra $1400) for was smoking and smelled like it was going to catch on fire. Overall it was not a pleasant experience.
Bodde her 5 netter i januar 2024
Svar fra Raul Salazar Front Desk Manager den 12. jan. 2024
Dear Mr. Shultz,We appreciate your comments. Thank you.Best Regards,

6/10 – Grei

Jose

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Comida buena excepto en el japonés. No pudimos disfrutar el mexicano. Muy bueno el buffett todos los dias en el Market. La propiedad se ve descuidada, pisos quebrados, muebles de habitación maltratados, puertas oscuras, almohadas muy malas. limpieza bien, elevadores bien.
Bodde her 4 netter i desember 2023
Svar fra Raul Salazar Front Desk Manager den 12. jan. 2024
Estimado Sr. Palacios,Muchas gracias por su retroalimentación, agradecemos sus comentarios.Saludos cordiales,

10/10 – Utmerket

Areli

Bodde her 3 netter i desember 2023
Svar fra Raul Salazar Front Desk Manager den 27. des. 2023
Dear Areli,We appreciate your comments, thank you very much.Best Regards,

8/10 – Bra

Pamela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a property that is in need of a facelift. It is now owned by Hyatt. This facelift will happen. We had wonderful service the first 2 days of our 4 day stay. The last 2 days not so good. It was overcast the third day which made the outside wait staff bunch together and not move. We only had 2 drinks all afternoon. The restaurants on the Secrets side are fine. Limited menu. We tried the ones on the Dream’s side. Food was definitely not up to high standards. Need more on Secrets side with higher level service. Was a good stay. Will wait until the upgrades are done to return.
Bodde her 4 netter i desember 2023
Svar fra Raul Salazar Front Desk Manager den 27. des. 2023
Dear Pamela,Thank you for your feedback we truly appreciate it.Kindest Regards

8/10 – Bra

Jason C

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed at secret akumal twice and first time at PV location. Overall, the staff and property were great. Local area clean and walkable to shops. Some unfortunate items from our perspective: Vendors are allowed to approach guests at the beach and they do constantly; makes beach unenjoyable; you literally won’t finish a five minute conversation without being in rupted being asked if you want to buy a hat or a blanket; Entertainment compared to other secrets locations like the one mention that have a Polynesian theater was not as good. Less relaxing overall but might be for you - a lot of loud music and more rowdy guests; would’ve like it more when I was 28;
Bodde her 3 netter i desember 2023
Svar fra Raul Salazar Front Desk Manager den 13. des. 2023
Dear Mr. Huzsar,Thank you for your feedback, your comments are very important for us.Kindest Regards,

10/10 – Utmerket

Craig

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We just stayed a week and it was awesome! Hotel staff were very accommodating and the food is delicious. Only thing is the pools are a little murky. But our server by the pool, Junior, was amazing! Highly recommend and will be back!
Bodde her 7 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 11. des. 2023
Dear Mr. Craig,Thank you for your comments.Kindest Regards,

10/10 – Utmerket

Gary

Bodde her 3 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 11. des. 2023
Dear Mr. Gary,Thank you for your visit.Regards.

10/10 – Utmerket

Joe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top Notch
Great place. Fun people. All inclusive was very nice. Food was great. Service was great. It was a top notch resort.
Bodde her 3 netter i november 2023
Svar fra Ileana Ponce Figueroa Front Desk Manager den 11. des. 2023
Dear Mr. Nussbaum.Thank you for you comments.Regards,

2/10 – Forferdelig

Mat

Likte: Renhold
Bodde her 4 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 27. des. 2023
Dear Mat,Thank you for your comments.Best Regards

6/10 – Grei

Sarah

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Svar fra Raul Salazar Front Desk Manager den 30. nov. 2023
Estimada Srita Lembersky.Muchas gracias por sus comentarios.Saludos cordiales.

10/10 – Utmerket

Paul og Parkland County

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really enjoyed our stay at this property The food was excellent, and lots of fun activities to do around the property. Would definitely return here in the new future
Bodde her 4 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 11. des. 2023
Dear Mr. Newman.Thak you for your comments. We hope to have you back.Kindest Regards

8/10 – Bra

José Manuel

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Buen hotel aunque algunas políticas un poco raras como tener que solicitar las capsulas de cafe de la habitación a room service cuando debería de ser parte del servicio de remplazo en automático cuando hacen la habitación. Un hotel tan caro tampoco debería de incluir cualquier tipo de bebidas, algunas marcas de tequila y otros licores las cobran. Mucha variedad de restaurantes y muy rica la comida, buen hotel y buen ambiente tranquilo para ir a descansar
Bodde her 4 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 22. nov. 2023
Estimado Sr. José Manuel,Muchas gracias por sus comentarios, en verdad son muy importante para nosotros.Saludos cordiales,

4/10 – Dårlig

LILIANA

Bodde her 3 netter i november 2023
Svar fra Raul Salazar Front Desk Manager den 30. nov. 2023
Estimada Srita. Lechuga,Agradecemos sus comentarios.Saludos cordiales.

6/10 – Grei

Andrea Jean og Saint Joseph

Reiste med partner
First of all, we had to sit through a 30 minute presentation which we did not like. The drinks were very weak. The pools had black mold. The night show was shared with the family resort next-door. The VIP treatment that we received was a bottle of there red wine that you can get in their lobby. Our cleaning lady was fantastic. I think her name was Itzel.
Bodde her 6 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 3. nov. 2023
Dear Andrea,Thank you for your feedback, your comments are very important for us.Regards,

8/10 – Bra

Karen

Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was very nice and helpful. They took good care of us.
Bodde her 7 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 22. okt. 2023
Dear Karen,Thank you for your comments are very helpfull for us.Best Regards,

8/10 – Bra

Laurie

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Staff is great!
Bodde her 6 netter i august 2023
Svar fra Raul Salazar Front Desk Manager den 20. okt. 2023
Dear Laurie,Thank you for your comments we really appreciate it.Kindest Regards.

10/10 – Utmerket

Darren

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect and the staff was amazing.
Bodde her 7 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 19. okt. 2023
Dear Darren,Thank you very much for your comments.Hope to have you back in our property.Kindest Regards,

10/10 – Utmerket

samantha

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I would definitely recommend! Food was amazing and very friendly environment. Place was amazing !
Bodde her 6 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 18. okt. 2023
Dear Samantha,Thank you for your comments.Kindest Regards,

10/10 – Utmerket

Randy S

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 14. nov. 2023
Dear Mr. Demsetz,Thank you for your comments.Kindest Regards.

10/10 – Utmerket

Laura Isabel Azpeitia

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 15. okt. 2023
Estimada Srita. Apeitia.Muchas gracias por sus comentarios.Saludos cordiales.

8/10 – Bra

Ernestina

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The service was excellent, Ignacio y Abraham, our waiters, Tere jimmy angel Antonio in entertainment, Omar will answer questions in reception, Blanca in room service, the yoga instructor was outstanding Everybody did an excellent job on hurricane day- night they kept us safe. , They didn’t honor early check-in we got our room late after the check in time, no vip perks, I don’t know why they even bother to advertise that, unless you buy time share.? No turndown service. We had an excellent stay there.
Bodde her 4 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 15. okt. 2023
Dear Ernestina,Thank you for your feedback, we are glad you had a great stay with us.Kindest Regards,

10/10 – Utmerket

Elizabeth og Wenatchee

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We booked 4 nights at Secrets, and it just so happened that Hurricane Lidia hit on the 3rd day of our trip. The hotel staff were incredible. We’re from Houston, so we weren’t particularly concerned, but the staff were very diligent in making sure that the guests were still able to enjoy amenities (pool, beach, restaurants) up until the storm was actually hitting the coast, and even then they provided us with a boxed dinner in our rooms. The next morning, staff were out at 5am cleaning pools, picking up palm fronds, broken glass, etc. to ensure that the property was ready for use that day. Luckily minimal damage was done to the property. The staff that we spoke with most (Mario, Antonio, Adrian, etc.) were all so cheerful and really made the trip fantastic. We are already talking about returning next year with “I Survived Hurricane Lidia” t-shirts. I highly recommend.
Bodde her 4 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 14. okt. 2023
Dear Elizabeth,We appreciate your comments, on behalf of our staff we thank you and definitively see you next year!!!Kindest regards,

8/10 – Bra

kristal ann

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very nice stay.
Bodde her 7 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 14. okt. 2023
Dear Kristal Ann,Thank you for your comments.Best Regards,

10/10 – Utmerket

Adil

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property was nice. But due to a hurricane we were told to stay inside the hotel room until the next day. We only got cold boxed meals, which I had to go ask front desk for it. The activities was closed for a day. We lost a day in that resort.
Bodde her 3 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 18. okt. 2023
Dear Adil,Thank you for your feedback, Im sorry you experienced a hurricane in our property. But it is our commitment to activate the hurricane protocols to do not compromise nobodys life. Any situation you faced during the hurricane it is part of our duty to take care of our guests. Thank you for your undertanding.

10/10 – Utmerket

Charles

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great resort. Wonderful staff and excellent food options.
Bodde her 4 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 3. nov. 2023
Dear Charles,Thank your for your comments. Regards

10/10 – Utmerket

Tommie

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not enough going on at night
Bodde her 4 netter i september 2023
Svar fra Raul Salazar Front Desk Manager den 9. okt. 2023
Dear Tommie,Thank you for your feedback.Kindest Regards

10/10 – Utmerket

Anup og Newark

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great property. Awesome location. Super friendly staff. Can’t go wrong, location is great too. A quick 20-30 minute Uber ride from the airport.
Bodde her 3 netter i oktober 2023
Svar fra Raul Salazar Front Desk Manager den 15. okt. 2023
Dear Mr. Anup.Thank you for your feedback, we appreciate it.Kindest Regards,

8/10 – Bra

Ana og Cave Creek

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property and rooms were gorgeous rooms. Mostly enjoyed pool. It was too humid to enjoy the Lobby bars and beautiful lookout to the ocean. This property needs big fans during summer months, would greatly help the airflow.
Bodde her 5 netter i september 2023
Svar fra Raul Salazar Front Desk Manager den 5. okt. 2023
Dear Ana,Thank you for sharing your experience with as this feedback is very important for us.Regards,

4/10 – Dårlig

Jose

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is getting run down, pool bar granite is falling of the wall, the swimming pool has lime on the wall, they give you the cheapest alcohol Sorry for this review… I hope you guys consider all this
Bodde her 4 netter i september 2023
Svar fra Raul Salazar Front Desk Manager den 5. okt. 2023
Dear Jose,Thank you for your feedback we appreacite it.Kindest Regards,

4/10 – Dårlig

Dan O og Pasadena

Likte: Overnattingsstedets bygg og tilstand
I was asked at least 6 time to joint the so called time share and the staff was badgering No
Bodde her 7 netter i august 2023
Svar fra Raul Salazar Front Desk Manager den 5. okt. 2023
Dear Dan O,Thank you for your comments we will follow up with the Vacation Club staff.Kindest Regards,

8/10 – Bra

Robbin

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We had a fabulous time, beautiful property awesome food and the wait staff was on spot. We had incident, a repair guy come into our room unannounced at 9:51 pm looking for his tools he thought he let the day before when he fixed a latch and replaced our fridge. We had just gotten out of shower and were very surprised and shocked., management was very difficult to deal with they just wanted to say sorry and move us to same type room no upgrade we didn't want to pack up so they finally offered us two 25 minute massages after my husband threw a fit. Felt unsafe at that point in our room, made the best of it everything else was fabulous.
Bodde her 7 netter i september 2023
Svar fra Raul Salazar Front Desk Manager den 30. sep. 2023
Dear Robbin,Thank you for your feedback. We apologize for the inconvenience.Kind Regards,

8/10 – Bra

Shiva

Bodde her 5 netter i september 2023
Svar fra Raul Salazar Front Desk Manager den 18. okt. 2023
Dear Shiva.We appreciate your comments. Thank you.Regards