Bar ved bassenget

Anmeldelser av Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 702 av totalt 1597 anmeldelser." "
Rangering på 8 − Bra. 437 av totalt 1597 anmeldelser." "
Rangering på 6 − Grei. 235 av totalt 1597 anmeldelser." "
Rangering på 4 − Dårlig. 144 av totalt 1597 anmeldelser." "
Rangering på 2 − Forferdelig. 79 av totalt 1597 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jan Helge

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Når vi ankom rommet, så var det veldig stram muggen lukt på våre rom. Våre venner fikk annet mer tilfredsstillende rom, men vi ble flyttet til et muligens ennå verre illeluktende rom. Personalet gjorde sitt ytterste, men greidde ikke å gi oss tilfredsstillende rom. Denne muggenlukta ligger i klærne ennå tross vask. Veldig fuktig på rommet. Jeg la inn en skinnveske i skapet når jeg kom, og tok den ut når jeg skulle dra. Da var den grønn av mugg. Dette fikk jeg skyllt og vasket av.
Bodde her 17 netter i februar 2023
Svar fra Ocean Coral & Turquesa den 30. mars 2023
Dear Ms.Jan:Thank you for taking your vacation at Ocean Coral & Turquesa.We greatly appreciate your point of view regarding services that did not meet your expectations. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, we will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation.Warm regards

8/10 – Bra

sandra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La comida muy rica, es limpio, el precio es muy bueno
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Rosa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gracias por su hospitalidad
Bodde her 2 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 28. mai 2024
Estimada Rosa:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Utmerket

Carolina Valdivieso

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was excellent Antonio, Gustavo,Hilda,Henry,Alejandro,Eduardo and Elias , Great employees, attention and detail,very personable you can tell they like their job, they met are expectations and then some. I own a service oriented business in the United States and I know what good service looks like. These people are excellent at their job..
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 28. mai 2024
Dear Carolina Valdivieso:We sincerely appreciate you choosing Ocean Coral & Turquesa for your stay and for sharing your experiences with us.We are glad to hear that our bar team colleagues contributed to making your stay an amazing experience. Your kind words are a true recognition of the effort and dedication of our talented team.We will gladly pass on your comments to the relevant team, who will be encouraged to know that their work made a difference to your stay.We sincerely hope to see you back at our hotel. We are here to offer you another unforgettable stay.Best regards

10/10 – Utmerket

Martin Eliut

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente servicio, muy cómodo.
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Estimado Martin Eliut:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones.Apreciamos mucho su excelente puntuación, ya que nos hace saber que hemos hecho todo lo posible para que su estancia sea exitosa. Gracias por tomarse el tiempo para calificarnos en esta página.Esperamos su pronto regreso para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia nuevamente en Ocean Coral & Turquesa.Saludos cordiales

10/10 – Utmerket

Olga Volha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel. Delicious food, amazing amenity, friendly and attentive personal
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Olga Volha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 – Bra

Hairely Santana

Reiste med en gruppe
Likte: Renhold og personale og service
I like the property it was nice and big. Nice clean pools. The food was ok, rooms ok.. customer service was ok but the staff try to push too much for people to buy excursion and to get into things you not really interested in doing ...
Bodde her 2 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Hairely Santana:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Utmerket

Janelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved that the property had themed nights for dining and events and entertainment for the guests. Fine dining was so impressive and we definitely got our money’s worth. Drinks were really good too, I recommend the Mango Margarita! One day of our stay, they had stands (jewelry/handcrafted items/souvenirs) on the property, which I was impressed by so we wouldn’t need to leave the resort to shop for those things. Maid service and in room mini bar was great too!
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Janelle:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 – Forferdelig

Pamela

Reiste med familie
Likte ikke: Renhold, personale og service og fasiliteter
Very rude staff, very limited amenities and activities. All the activities are outsourced from another hotel, hence the price is doubled. No sense of respect for the older/seniors. The staff will try to rip you off and take advantage of every opportunity to make money out of you, they will create inconvenience to get you to tip them to make things happen. As simple as getting your room refrigerator/water refilled, getting towels, getting in yoga class or even getting a seating for dinning. You would order a drink at the pool it will be an hour to 2 hours to see the waiter pass by you again and definitely without your order until you tip.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Pamela:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 – Bra

Darrell

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Pros: Nice, clean and fun resort. Restaurants and food pretty good. Bartenders excellent 👍 Cons: Seaweed on the beach is ridiculous.They do try and clean the seaweed but to no avail. Beware at check-in they will try and sell you some type of timeshare/membership and it's borderline harassment.
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Darrell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Utmerket

Abby Lynn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Abby Lynn:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 – Bra

Deborah Lee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel. Excellent service. Would stay here again.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Deborah Lee:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 – Utmerket

Jamie

Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Jamie:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 – Bra

TENESHA

Reiste med en gruppe
Likte: Fasiliteter
The resort was pretty good! However our flight with Frontier airlines was terrible and we didn’t get our shuttle from resort to airport that I had paid for. The resort wasn’t much help with that either. Ended up having to get a cab to the airport or miss our flight!!!! Never will fly Frontier again. Everyone on the plane felt the same. It was Terrible!!!!
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 25. mai 2024
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 – Bra

Evraam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Evraam:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 – Bra

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Jessica:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Utmerket

Jocelyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was amazing service , staff were welcoming and helped out the best they could. We had unlimited food options and some reservations but it was fine because it was worth the wait. The place is safe and isolated for only the hotels located there which is perfect for not some much people at the beach. There tours offered at the hotel and we took one and it was amazing . Cleaning service were good just that they would come at different times every day.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 25. mai 2024
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 – Bra

Anna

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 25. mai 2024
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Utmerket

Luis R. Vazquez

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es un lugar maravilloso con un servicio increíble, gracias a todo su personal por la buena atención.
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 24. mai 2024
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

8/10 – Bra

Shannon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was beautiful and staff were fantastic. The time we visited (May) there was a lot of seaweed. I understand nature, I was not bothered by the seaweed. However, the resort could have made a better effort to clean the beach. They have the equipment to do so, but didn't put in the effort.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 27. mai 2024
Dear Shannon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 – Utmerket

Jair

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hermoso, agradable ambiente, excelente cocina y personal 10 de 10 sin duda volveria...
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 23. mai 2024
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 – Utmerket

Dmytro

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property. Perfect vacation. Will return.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 22. mai 2024
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 – Utmerket

Blanca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 22. mai 2024
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 – Utmerket

MIRKO RUBIO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente servicio, muy atentos todos
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 22. mai 2024
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Utmerket

Jenny

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
there was a group of 10 of us with all different interests - they offered many excursions for all types of people. Just staying at the resort there was plenty to do as well. My one complaint would be the Italian restaurant - the food was not great there - otherwise we thought it was great!
Bodde her 6 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 21. mai 2024
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property, awesome staff and unforgettable vacation!
Bodde her 6 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 – Bra

Jaime

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall, it was a great place to stay. Extremely friendly and helpful staff, good food variety. Some days the pools had some kind of gunk floating in it but the beach was very disappointing- a foot of seaweed and it wasn’t until our last day there we saw them cleaning it up. Was really looking forward to what the pictures looked like. But had a great time and overall worth the money.
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards

8/10 – Bra

Anna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was my 3rd time at the resort, love it.
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 – Utmerket

Kimberly

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely location and friendly and helpful staff. And they had hammocks!
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 – Grei

Geraldeen

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Had to visit the front desk 5 times as my access card didn't work. The manager refused to speak with me. I received racial treatment in some restaurants and the front desk. No one card that it was inconvenience for me and I recently had a knee surgery and went there to rest and recuperate. Big mistake as i had to walked so many times to the front desk. I also had to walk to me room after checked in. selected persons go ride on the golf cart. will not return
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 21. mai 2024
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Utmerket

Cherry A og Houston Tx

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 – Utmerket

jajaira

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
this resort is super underrated. I was in my research. A lot of people were putting a lot of negative comments on this resort and I was afraid of my experience But I can say that I loved my stay here. It was my first time staying here and my first time in Mexico and it would definitely not be my last. The staff were amazing and super welcoming, This resort had activities throughout the day, and even the staff participated with the guest. The food was high quality and had excellent flavor as well as the restaurants they Had, Had a lot of options to choose from. I honestly had so much fun here and I cannot wait to plan my next vacation with this resort. I wish I was able to thank everyone for the fun I had but honestly there were so many of the staff members who played a part of it
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 – Bra

Luis

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was absolutely amazing, many food options. Biggest and only complaint was most of the buffet foods were not hot just room temperature. Room service food was good. Overall a great hotel, would recommend!
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 21. mai 2024
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

2/10 – Forferdelig

Amzad

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in was horrible. They make you wait until 3pm I have VIP with Expedia but that didn’t help. Not much to do here for younger folks.. they ask you to pay cleaning fee for the beach and yet it’s dirty you can’t go into the water. Not much entertainment either I stay at better resort before. Mini bar in room only had 2 beers lol.. checkin staff was very rude especially the one that works for Expedia no greetings from when you arrive.
Svar fra Ocean Coral & Turquesa den 19. mai 2024
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Utmerket

Miguel Angel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente hotel, grandes espacios, variedad de restaurante, habitaciones nuevas y cómodas, buen trato de parte del personal.
Bodde her 1 natt i mai 2024
Svar fra Ocean Coral & Turquesa den 17. mai 2024
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 – Utmerket

Kamman

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 – Bra

Ane Kirstine og Galveston

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
Bodde her 2 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 – Bra

Jonathon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Utmerket

Ricardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena atención, en ningún momento sentimos que hubiera alguna distinción entre la atención a clientes extranjeros o nacionales. La comida fue buena en cada uno de los restaurantes. Las actividades y eventos en general fueron entretenidas. La variedad de amenidades dentro del hotel nos permitió tener una estancia bastante divertida y relajante. Nuestra única queja es la limpieza de la playa. Se entiene que la situación del sargazo es incontenible, pero de igual forma esperabamos que se retirará periodicamente la acumulación a la orilla, lo cuál no pasaba, por lo cuál nunca pudimos entrar al mar. Adicionalmente, percibimos muchos desechos plásticos a lo largo de la playa.
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

4/10 – Dårlig

Kate

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
Bodde her 4 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 – Utmerket

Joanna Sarah Meganne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great resort!!
Bodde her 5 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Joanna Sarah Meganne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 – Utmerket

Anthony

Reiste med partner, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful! Friendly staff!
Bodde her 7 netter i april 2024
Svar fra Ocean Coral & Turquesa den 12. mai 2024
Dear Anthony:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 – Bra

Irina

Likte: Renhold og personale og service
Bodde her 7 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 14. mai 2024
Dear Irina:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 – Bra

lissette Joanna Rodríguez

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
La comida es muy buena, la. Mayoría nos trato muy bien, solo hay algunas personas muy elitistass con el servicio hacia los mexicanos, y muchos gatos y otro tipo de fauna, entonces los pasillos y corredores del hotel huelen mucho a popo de toda la fauna que tienen
Bodde her 4 netter i april 2024
Svar fra Ocean Coral & Turquesa den 11. mai 2024
Estimada Lissette Joanna Rodríguez:Queremos expresarle nuestra gratitud por haber elegido nuestro hotel para sus pasadas vacaciones. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Apreciamos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia excepcional para todos nuestros huéspedes.Hemos tomado nota de sus comentarios y los hemos compartido con los departamentos involucrados. Estamos comprometidos en trabajar en las áreas señaladas para garantizar que futuras visitas cumplan con sus expectativas y las de todos nuestros huéspedes.Agradecemos su sinceridad al compartir sus comentarios en esta página, ya que su opinión es invaluable para nosotros. Esperamos que considere darnos una nueva oportunidad para recibirlo en nuestro hotel y demostrar que su percepción puede cambiar. Nuestro objetivo es brindarle una experiencia excepcional en su próxima visita.Esperamos tener la oportunidad de darle la bienvenida nuevamente en esta, su casa.Saludos cordiales

10/10 – Utmerket

Leticia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente atención del personal , la comida deliciosa. Un hotel grande y bello por cualquier lado que lo mires Me encanta y definitivamente volveré y lo recomendaré.
Bodde her 1 natt i mai 2024
Svar fra Ocean Coral & Turquesa den 11. mai 2024
Estimada Sra. Leticia:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 – Utmerket

Michelle Rhea

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.
Bodde her 3 netter i mai 2024
Svar fra Ocean Coral & Turquesa den 10. mai 2024
Dear Michelle Rhea:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 – Utmerket

Ana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Ocean Coral & Turquesa den 10. mai 2024
Dear Ana:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 – Grei

Nomathamsanqa

Reiste med partner
Likte: Renhold
its very far good for pple qho just want to stay at resort its very small compared to otgers the beach eater was very dirty we had to drive to cancun and playa de cal en to swim
Bodde her 7 netter i april 2024
Svar fra Ocean Coral & Turquesa den 9. mai 2024
Dear Nomathamsanqa:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you again in this, your home.Best regards

10/10 – Utmerket

Katie

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 8 netter i mars 2024

10/10 – Utmerket

guadalupe

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We spent 4 days at the property and I feel like we still didn’t explore all of it. My daughter liked the kids area, my husband liked the swim up bar and we all loved the dining options. There is something to keep everyone entertained!
Bodde her 3 netter i april 2024
Svar fra Ocean Coral & Turquesa den 9. mai 2024
Dear Guadalupe:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards