Thank you for staying with us! We appreciate you taking the time to share such detailed feedback. We do hope to be part of some positive changes that are taking place in the neighborhood! We're excited to hear that you love the breakfast bag as much as we do! Our pastry chefs make those delicious bars in house everyday. As for how we missed the mark a bit and definitely should have been more empathetic and helpful! I'll be sure to bring this to the attention of our leadership team to ensure that the next time you stay with us, everything will be in ship shape! We hope to welcome you back again soon.

Thank you for staying with us and providing valuable feedback!

Thank you for staying with us! We're glad to hear you had a great time. We're looking forward to seeing you again soon. Cheers!

Love it!

Thank you!

Thanks for the comments!

Dear Kristin,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, as it helps us identify areas for improvement and strive for better customer experiences. We sincerely apologize for the negative aspects of your recent visit and want to assure you that your concerns have been taken seriously.We are genuinely sorry to hear about the issues you encountered with our staff's attitude, the quality of the food, and the service at the bar. Providing a positive and welcoming atmosphere is crucial to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address this matter with our team to ensure that such instances are not repeated in the future.Regarding the live music experience, we understand the frustration caused by the lack of information about ticket requirements. We are sorry for any confusion and inconvenience this may have caused. We will work on improving our communication to ensure that our guests are well-informed about any event details, including ticket requirements, in the future.Your feedback is invaluable to us, and we are committed to making the necessary changes to enhance the overall guest experience. If you would be willing to give us another chance, we would love the opportunity to make it right. Please feel free to reach out to [your contact information] so that we can personally address your concerns and ensure a more positive experience next time.Once again, we appreciate your feedback and apologize for any inconvenience caused during your visit. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Lucia AFront Desk

Hey Dexter! Thanks for taking the time to leave us this great review. We are so glad you enjoyed your stay with us. Cheers!Lucia A

Hi Ronald, Ratings like this give us the encouragement to keep giving our all, every day. You rule!Warmly, Lucia A

Hola Marisa,Thank you so much for this rating and review, your satisfaction with the rooms and staff means the world to us. We hope you come back and see us again!Warmly, Lucia A

Hi Jill,Thanks a bunch for your fantastic 4-star review! We're thrilled you had a great time during your stay. If there's anything specific that stood out or any suggestions you have for us to bump that 4 up to a solid 5, we'd love to hear it.Looking forward to hosting you again soon for an even more awesome experience!Warm regards,Lu. A

Hi, Maressa! It's wonderful to hear that you found our hotel cozy, unique, and enjoyed the friendly service from our staff! We're thrilled that you appreciate our commitment to sustainability and community support. Your feedback means a lot to us, and we're delighted that you'd consider staying with us again. Thank you for adding the bit about parking! We understand your concern about parking expenses, and we're continuously exploring ways to improve our guest experience, including parking options. Sometimes guests feel as if valet is the only option, which is far from the case. There are a variety of parking options in the area, ranging from 10 - 60 a day, and our Front Desk team is always here to help navigate options and find the best fit for your stay and your budget. All-in-all, thank you for the excellent rating and for choosing our hotel—we'd love to welcome you back!Warmly, Lucia A

Hey Owen,Thanks for leaving a review about your recent stay, although we're bummed it wasn't up to scratch for you. We're all about making sure our guests have a great time, so hearing we missed the mark is disappointing.If you're up for it, we'd love to hear more about your stay. Your feedback helps us figure out where we went wrong and how we can make things better. Feel free to shoot us a message directly so we can chat about your experience.Hopefully, we'll get the chance to welcome you back and show you the awesome experience we're known for!Warm regards,L. Appell

Hi there,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that our clean, comfortable beds and standout showers left a lasting impression. Those unique touches in the rooms, like the antique-style phone and radio, are meant to add a touch of nostalgia and class, so it's fantastic to know you appreciated them!Our rooftop bar is indeed a gem, and we're delighted you had the chance to experience it. It's always a pleasure to offer our guests a memorable stay with both comfort and unique amenities.Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay soon.Best regards,L. AppellHoxton, Portland

Dear April, Thank you for taking the time to share your feedback regarding your recent stay with us. We're thrilled to hear that, overall, your experience was positive and that you enjoyed the various aspects of our hotel.I understand your concerns about the neighborhood and the impression it may have left during your stay. We take the safety and comfort of our guests very seriously, and while the surrounding area might have raised some concerns, please know that we continuously strive to ensure the security of our guests within the premises.Regarding the valet service, we apologize if you felt pressured in any way. We always aim to offer convenience and efficient services to our guests, but we never intend to make anyone feel uncomfortable or obligated to opt for a service they're not entirely comfortable with. Your feedback will be shared with our team to ensure a smoother experience for our guests in the future.We genuinely appreciate your valuable feedback as it helps us improve and better cater to our guests' needs. Should your travels bring you back to the area, we'd love the opportunity to provide you with an even more exceptional experience.Warm regards,L. AppellHoxton, Portland

Thank you for your feedback, Egor! Regarding the decor, we understand that aesthetic preferences vary greatly among our guests. We continually strive to create a comfortable and inviting atmosphere for everyone, and your comments will be taken into consideration as we evaluate ways to enhance our interior design.As for the issue regarding the houseless population in the vicinity, we are committed to being a part of the community and supporting those in need. We work closely with local organizations to assist the houseless and contribute to initiatives that aim to address these concerns. However, we understand that this can impact the surroundings and the perception of the area. We'll continue to work with relevant authorities to address any challenges faced by our guests due to this issue.Please know that your comfort and satisfaction are our priorities, and we would love the opportunity to welcome you back and provide you with a more enjoyable stay. If you have any specific preferences or concerns for your next visit, please feel free to let us know, and we'll do our best to accommodate your needs.

Dear Bogdan,Thank you for taking the time to share your feedback regarding your recent stay with us. I'm truly sorry to hear that your experience didn't meet your expectations, particularly concerning the size and pricing of our rooms, as well as the cost of overnight parking.Regarding the size of our rooms, we understand that preferences can vary significantly, and we regret that our accommodations didn't align with your expectations. We continually strive to provide a comfortable and relaxing environment for all our guests. Your insights are valuable, and I assure you that we will take them into serious consideration as we explore ways to enhance our offerings.Regarding pricing, our aim is to strike a balance between offering competitive rates and maintaining the high standards of service and comfort that our guests expect. We regularly assess our pricing structures to ensure they remain fair and reflective of the value we provide. I apologize if our current rates did not align with your anticipated budget.As for the cost of overnight parking, I understand how additional expenses can impact the overall experience. We do try to maintain our parking fees in line with those of similar establishments in the area while ensuring the safety and security of our guests' vehicles. Your feedback regarding this aspect will certainly be taken into account during our future evaluations.We genuinely appreciate your candid comments, as they offer us an opportunity to review and improve our services. Your satisfaction is of the utmost importance to us, and I hope that despite the issues you encountered, you might consider giving us another chance to provide you with a more positive experience.If there's anything further you'd like to discuss or if there are specific suggestions you have in mind, please feel free to reach out to me directly. Your insights are invaluable in helping us refine our services.Warm regards,L. Appell, GSM

That's fantastic to hear! We're thrilled you had such a great experience at our hotel. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back for another wonderful stay!Warmly, L. Appell, GSM

Thank you so much for your wonderful review! We're delighted to hear that your check-in was smooth and that our team made your stay special. It's great to know you found the room adorable! We hope to see you again soon for another fantastic experience. Safe travels!Warmly, L. Appell, GSM

Dear Hanan, Thank you for choosing to stay with us and for taking the time to write a wonderful review! We're thrilled our location worked perfectly for you and that you enjoyed the cool retro-modern vibe of our hotel. It's wonderful to hear that our friendly staff and cozy, clean rooms made your stay enjoyable. We'd love to welcome you back anytime your travels bring you our way!Regards, L. AppellGuest Service ManagerHoxton, Portland

Hello, Annica,Your feedback is valuable to us, and we would love the opportunity to address any specific concerns you might have had. Please feel free to reply so we can discuss your stay in more detail and work towards making things right.We genuinely appreciate your feedback and hope to have the chance to restore your confidence in us.Warm regards,L. AppellGuest Service Manager

Ricardo, Thank you for taking the time to leave such a positive review. Your feedback is immensely appreciated, and I'm thrilled to hear that your experience was top-notch. If there's anything else I can do to enhance your experience further, please don't hesitate to reach out. Thank you again for your rating!L. AppellHoxton, Portland

Dear MichelleThank you for sharing your feedback regarding your recent stay, and we apologize for the inconveniences you experienced.We regret that the room size and noise level did not meet your expectations. Additionally, we apologize for the disturbance caused by the heater and the shower design. Your comments are valuable, and we'll address these issues to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Warm regards,L. AppellGuest Service ManagerHoxton, Portland

Dear Carolina,Thank you for your recent stay and for sharing your experience with us. We're thrilled to hear that you found our hotel excellent, loved the decor, convenient location, and appreciated our accommodating staff. Your kind words mean a lot to us.We're sorry to hear that our Portland location didn't match the lively atmosphere you experienced in Chicago. We strive to create a unique ambiance that caters to our guests' preferences, and we regret if this aspect fell short of your expectations.We understand that feeling safe and secure is crucial for an enjoyable stay, and we're genuinely sorry to hear about your concerns regarding the surrounding area.We take the safety and well-being of our guests very seriously, and while we cannot directly control the neighborhood, we do collaborate closely with local authorities and implement various security measures to ensure our guests' comfort.We empathize with the challenges faced in certain urban environments and continuously strive to mitigate any impact these issues may have on our guests' experiences. Your feedback is incredibly valuable as it helps us address these concerns and work towards finding solutions.Should you choose to stay with us again, please don't hesitate to reach out in advance. We'll make every effort to accommodate your preferences and make your stay as comfortable as possible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under more favorable circumstances!Best, L. AppellGuest Service Manager

Thank you for choosing to stay with us and for sharing your feedback regarding the air conditioning unit. We apologize for any inconvenience the noise may have caused during your stay. Ensuring a comfortable and restful environment for our guests is a priority for us, and we regret that the noise from the AC unit disrupted your experience. We truly appreciate your valuable feedback as it helps us improve our services. If your travels bring you back to our area, please let us know in advance, and we'll make every effort to ensure a more enjoyable stay for you.Warmly, L. AppellGuest Service Manager