Utsikt fra overnattingsstedet

Anmeldelser av Heights Hotel

3 out of 5
Heights Hotel
Yeates Road, Portland, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 218 av totalt 517 anmeldelser." "
Rangering på 8 − Bra. 187 av totalt 517 anmeldelser." "
Rangering på 6 − Grei. 78 av totalt 517 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 517 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 517 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

7,8/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2018
Svar fra Reception den 8. aug. 2018
Sorry you weren't happy. If you'd care to tell us why you've scored us so poorly, we'd be pleased to know.

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold og personale og service
Stayed for one night, would have happily have stayed longer 🙂
Bodde her 1 natt i mai 2024
Svar fra Guest Relations den 28. mai 2024
Thanks for your comments, we appreciate your feedback.

8/10 – Bra

Geoffrey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms a are little bit dated , but the restaurant food is excellent and good value for money.
Bodde her 4 netter i mai 2024
Svar fra Guest Relations den 21. mai 2024
Thanks for your comments, we appreciate your feedback.

8/10 – Bra

Aaron

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hub for a visit to Portland. Good food, beautiful views and the staff were extremely pleasant. Would visit again.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations den 18. mai 2024
Thanks for your comments, we appreciate your feedback.

8/10 – Bra

Dave

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Relations den 17. mai 2024
Thanks for your score. We hope to welcome you again soon.

10/10 – Utmerket

Ann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tne property is clean and the staff are very welcoming and friendly. The views from the bar are amazing.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations den 12. mai 2024
Thanks for your comments, please come and stay again soon.

6/10 – Grei

Gareth

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Cleanliness of rooms was not the best at all. Internet service was very weak. Property could do with an uplift for sure. Staff were friendly and were a definate plus. Are has spectacular views. Not a bad location in general. So a mixed bag all in all.
Bodde her 2 netter i mai 2024
Svar fra Guest Relations den 11. mai 2024
Thank you for your comments. We strive to exceed our guests' expectations, with this occasion being no exception. We're sorry if we weren't able to acheive this during your stay and hope you'll not be deterred from staying again in the future. We have passed your comments to our housekeeping team for their attention.

10/10 – Utmerket

Bryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
View from the bedroom. Over looking car park.
Bodde her 2 netter i april 2024
Svar fra Guest Relations den 1. mai 2024
Thanks for your comments. We hope to welcome you back soon.

10/10 – Utmerket

David

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Guest Relations den 19. apr. 2024
Thank you for staying with us. We look forward to welcoming you back soon.

8/10 – Bra

Monika

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Guest Relations den 19. apr. 2024
Thank you for staying with us. We look forward to welcoming you back soon.

6/10 – Grei

Mark

Bodde her 6 netter i mars 2024
Svar fra Guest Relations den 23. apr. 2024
Thanks for your comments, we appreciate your feedback.

2/10 – Forferdelig

Alan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Guest Relations den 7. apr. 2024
We're sorry you graded us with only 1 point. We'd like to know what we could've done better. We hope to hear from you in due course.

10/10 – Utmerket

Mark

Reiste med partner
Likte: Fasiliteter
Excellent stay clean stay amazing great experience I will return
Bodde her 2 netter i mars 2024
Svar fra Guest Relations den 7. apr. 2024
Thanks for your comments, please book again soon!

8/10 – Bra

Ash

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is in a great location, with amazing views. The staff were really helpful and friendly, and the breakfast was really good. Hotel is a little bit old style, but clean and quiet. Well worth staying here if you’re thinking about touring the isle of Portland.
Bodde her 1 natt i mars 2024
Svar fra Guest Relations den 7. apr. 2024
Thanks for your comments, we appreciate your feedback.

8/10 – Bra

Andrea

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A different location!
My family moved to Portland last year so during the Winter months when my husband is working I travel to Portland with my Aunty. We normally stay at the Admiralty but we decided that we would try the Heights. We found the Heights to be more organised with a 24 hour reception and good service but we were a little disappointed with the room that we were put in as we did not have a sea view nothing compared to our view from the Admiralty. We found the room slightly smaller as well and although the ensuite was better we were disappointed with having no toiletries other than a shower gel/hair wash on the wall and one soap. We also found the towels were quite small especially what was meant to be a bath towel. The service at breakfast was great as was the breakfast there was a good choice of continental and cooked. Would we re-visit? Im not sure...it would depend on the price comparison for the two hotels at the time we would look at visiting.
Bodde her 2 netter i februar 2024
Svar fra Guest Relations den 14. feb. 2024
Thanks for your comments, we appreciate your feedback. We'd have only been too pleased to provide larger towels on request. Please make sure you book direct by making contact directly. The best rates are secured this way. See you soon.

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great views . Nice staff decent rooms.
Very comfortable bed. The waitress serving me dinner was exceptional. The room was a little old fashioned with dark woods everywhere. But quiet and comfortable.
Bodde her 1 natt i desember 2023
Svar fra Guest Relations den 11. jan. 2024
Thank you for your comments, we appreciate your feedback.

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable stay
A very friendly and comfortable hotel, well positioned for visits
Bodde her 2 netter i november 2023
Svar fra Guest Relations den 6. des. 2023
Thanks for your comments, please do stay with us again soon.

10/10 – Utmerket

Clive

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an amazing couple of nights over bonfire weekend, room was very clean, very good size too, only criticism would be the size of the TV (not that we generally watch TV, and just find it easier to use our laptops for films, YouTube etc.) Had an amazing meal in the restaurant while being able to see the various fireworks that were going off in the distance, not the cheapest meal we've ever had, however we did have a bottle of wine with our meal, it was one of the best meals we have ever had, so felt it was good value, and there's obviously a small tax for the gorgeous views. Breakfast was included in the price and was also very well cooked too, there was a small choice of continental breakfast items too, but I'm always going to go for a cooked breakfast if there's a choice. Overall I have no issues in recommending the heights, yes it's a little bit on the expensive side for a three star hotel, but as mentioned before, those views from the restaurant are simply beautiful and worth the price paid
Bodde her 2 netter i november 2023
Svar fra Guest Relations den 7. nov. 2023
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

Graham

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely food and service from check in to check out. Reception staff, bar and waiting staff all kind attentive and friendly. Rooms a little dated, but very clean and overall comfortable.
Bodde her 1 natt i oktober 2023
Svar fra Guest Relations den 4. nov. 2023
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

Neil

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
October Portland weekend
Room was very dated and basic as was a lot of the hotel. Although very friendly and welcoming were the staff. Evening meal options were a little life’s in my opinion. Otherwise hotel is in an amazing location.
Bodde her 2 netter i oktober 2023
Svar fra Guest Relations den 27. okt. 2023
Thanks for your comments. Whilst the hotel was built some time ago, we have kept all facilities up to date. We hope you'll not be deterred from staying with us again soon.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Guest Relations den 24. sep. 2023
Thanks for your score - please come and stay again soon!

6/10 – Grei

Louis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Guest Relations den 12. sep. 2023
Sorry you scored us so low :( We hope you'll reach out and let us know what we could've done better.

10/10 – Utmerket

Sylvia

Bodde her 3 netter i august 2023
Svar fra Guest Relations den 1. sep. 2023
Thanks for your score, we hope to welcome you back soon.

10/10 – Utmerket

rachel

Bodde her 2 netter i august 2023
Svar fra Guest Relations den 7. sep. 2023
Thanks for your rating, we hope to welcome you back soon.

10/10 – Utmerket

Leah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stunning views. Area is a bit isolated so we struggled to find variety within walking distance for dinner. The hotel does dinner but was out of our price range. Room is clean and comfortable. Room was larger than expected. Good quality breakfast with variety of items to choose from. Lots of parking. No lift to upstairs rooms.
Bodde her 3 netter i august 2023
Svar fra Guest Relations den 26. aug. 2023
Thank you for your comments - we appreciate your feedback. We do have a lift, and are sorry you missed it. We look forward to welcoming you back soon.

4/10 – Dårlig

Jane

Likte ikke: Personale og service
Break away
Just that the view is amazing. But the service was terrible.
Bodde her 2 netter i august 2023
Svar fra Guest Relations den 22. aug. 2023
We're sorry that we didn't quite achieve our usual high standards. We strive to exceed our guests' expectations. We hope you brought any concerns to our attention, since this would've enabled a swift resolution to any issues. Please feel free to reach out to us directly, if you would like to tell us more.

10/10 – Utmerket

Richard

Reiste med familie
Likte: Fasiliteter
Fabulous base for walking around Portland Bill and Jurassic coastline
Bodde her 4 netter i august 2023
Svar fra Guest Relations den 21. aug. 2023
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There's is nothing not to dislike. The first thing you get is a Lovely welcome. And the rest just falls in place. I will Recommend you to anyone who wants to have time away for a couple of days. Thank you.
Bodde her 3 netter i august 2023
Svar fra Guest Relations den 21. aug. 2023
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 – Utmerket

CONNIE

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in good location, Staff amazing.
Great views, ALL staff were amazing welcoming and very friendly. Great food and drinks, room was large, warm,cosy, great size bed soft and fluffy pillows, good size bathroom hot shower over bath. very clean. everything you want from a hotel will definitely be returning.
Bodde her 2 netter i august 2023
Svar fra Guest Relations den 8. aug. 2023
Thanks for your kind comments - we appreciate your feedback.

8/10 – Bra

Marie-france

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Could have had a better stocked bar. But everything else was great! Especially the staff.
Bodde her 1 natt i juli 2023
Svar fra Guest Relations den 30. juli 2023
Thanks for your comments, we appreciate your feedback.

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The food and staff in the restaurant were brilliant.
Bodde her 3 netter i juli 2023
Svar fra Guest Relations den 26. juli 2023
Thank you for your kind comments - we appreciate your feedback. Please come and stay again soon.

10/10 – Utmerket

Mrs S

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel in great position for doing the costal walk, regular buses into Weymouth. Staff very friendly and helpful. Excellent food with fantastic panoramic views of Chelsie Beach and across to Weymouth bay from dinning area.
Bodde her 3 netter i juli 2023
Svar fra Guest Relations den 25. juli 2023
Thank you for your kind comments - please be sure to book again soon!

8/10 – Bra

Gary

Reiste med partner
Likte: Renhold og personale og service
Fabulous location.Great views from the bar and restaurant overlooking the bay.Staff were great and very welcoming.Food was good but expensive for the type of food served.The rooms and public spaces could so with a refresh.On the whole a great place to visit with plenty to do and see.Would definitely sysy again.
Bodde her 7 netter i juli 2023
Svar fra Guest Relations den 22. juli 2023
Thank you for your comments. Unfortunately, wholesale prices have all risen in recent months. If the food quality was not to our usual high standard, we’d have been only too pleased to rectify this at the time of dining. But our prices are not hidden, and on show before guests dine.Sadly, all hospitality businesses are on a recovery route and we try hard to make sure our guests receive value for money wherever possible. We’re sorry if you feel this wasn’t achieved during your stay. Nonetheless, you may be interested to learn that we have taken on-board your comments. We are working with Chef to identify more affordable options for guests, but cannot compromise on quality. Be sure to keep in touch and take a look at our new menu(s) coming soon. We hope you’ll see something to suit your taste in due course. I do hope you won’t be deterred from staying with us again, as we look forward to welcoming you back in due course.Thanks again for your feedback, we do appreciate it.

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good food & service, stunning view
Excellent service & food. All the staff were very nice & it felt very comfortable to be there. My only slight thing was that the decor in the bedroom was a little tired but it would definitely not put me off from staying again. The staff were attentive & friendly, the food was excellent & the view from the restaurant was stunning
Bodde her 1 natt i juli 2023
Svar fra Guest Relations den 22. juli 2023
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

wally

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff very friendly
Bodde her 1 natt i juli 2023
Svar fra Guest Relations den 22. juli 2023
Thank you for the score - we hope to see you again soon.

10/10 – Utmerket

Linda

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really enjoyed our stay. Staff all brilliant. Breakfast delicious. Room clean and spacious. Little tired in places. Unbeatable views.
Bodde her 1 natt i juli 2023
Svar fra Guest Relations den 22. juli 2023
Thanks for the score, we hope we can welcome you back soon.

4/10 – Dårlig

Joanne

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Expensive for the quality of the hotel.
Svar fra Guest Relations den 10. juli 2023
We're sorry that things weren't quite to your liking. Please don't hesitate to make contact with us directly, to see if we can elevate our standards. We look forward to hearing from you.

8/10 – Bra

David

Likte: Renhold, personale og service og romkomfort
Pleasant hotel with amazing views.
Our room was comfortable and quiet and very clean. We had tea making facilities and a table and 2 chairs. Plenty of hanging space and bedside cabinets. The furniture and decor was a little dated but it had charging points for mobile phones and a television and free wi fi.
Bodde her 3 netter i juli 2023
Svar fra Guest Relations den 10. juli 2023
Thank you for your comments, we appreciate your feedback. We look forward to seeing you again soon.

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed our stay. Very friendly and helpful staff. Amazing views.
Bodde her 2 netter i juli 2023
Svar fra Guest Relations den 10. juli 2023
Thanks for your comments, we appreciate your feedback.

10/10 – Utmerket

s.l.

Bodde her 3 netter i juli 2023
Svar fra Guest Relations den 8. juli 2023
Thank you for your scoring, we appreciate it and hope to welcome you back soon.

8/10 – Bra

margaret

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The views from the grounds and dining areas were amazing. Our room was comfortable, though the bed a little hard for our liking.
Bodde her 4 netter i juli 2023
Svar fra Guest Relations den 5. juli 2023
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

Diane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were really helpful,and very cheerful 😊
Bodde her 4 netter i juni 2023
Svar fra Guest Relations den 5. juli 2023
Thanks for your comments, we appreciate your feedback. Please don't forget to book again soon.

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel and really friendly staff. Views are amazing. Noice from other rooms ex loud TV, can impact on your sleep if you're a light sleeper.
Bodde her 2 netter i juni 2023
Svar fra Guest Relations den 4. juli 2023
Thanks for your comments, we appreciate your feedback.

8/10 – Bra

peter

Bodde her 1 natt i juli 2023
Svar fra Guest Relations den 4. juli 2023
Thank you for your score, we look forward to welcoming you back soon.

10/10 – Utmerket

Jayne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2023
Svar fra Guest Relations den 4. juli 2023
Thanks for your score - we hope to welcome you again soon.

10/10 – Utmerket

Richard

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice friendly hotel with a great view.
The views are fantastic provided there is no mist or fog. The hotel staff are always very friendly and welcoming. And The View Cafe serves some of the biggest cake portions I've ever encountered. My only disappointment this time was the placement of a flag advertising ice cream right in from of the Olympic rings.
Bodde her 2 netter i juni 2023
Svar fra Guest Relations den 22. juni 2023
Thank you for your comments, we appreciate your feedback. Please be sure to stay again as soon as you can. We look forward to seeing you.

8/10 – Bra

Nicola

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a good hotel for us to use, hubby was on a dive trip and I was sightseeing.
Bodde her 2 netter i juni 2023
Svar fra Guest Relations den 12. juni 2023
Thanks for your comments, please stay again soon.

10/10 – Utmerket

Barry

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stunning location and views from the hotel. Friendly and helpful staff
Bodde her 1 natt i juni 2023
Svar fra Guest Relations den 7. juni 2023
Thanks for your comments, please book again soon.

6/10 – Grei

Bragging

Likte: Personale og service
Stunning location with great views down towards the rest of Portland and into Weymouth. My only main problem with this hotel was the food. On my first night I booked into the on site bistro, where I was disappointed to find I could only sit inside not outside. This despite the hotel advertising that you could 'enjoy dinner outside on our terrace at our restaurant soaking in the views'. I then had a starter of mussels, which whilst okay the rest either had broken shells or had mussels that were completely closed. It is common knowledge that if you discover closed shells whilst cooking mussels, you do not serve them! Same case with broken ones. I then had for my main a crab linguine. For £25 you'd expect this to be more then decent. However as soon as I started eating it, I realised the pasta had been undercooked. It was stodgy, chewy, almost to the point of unpleasant and it was also a big portion. All in all not very good considering the place is in a seaside town.
Svar fra Guest Relations den 7. juni 2023
Thank you for your feedback. We're sorry to learn of some issues with your dining experience. We're always keen to rectify any concerns at the time of dining, to allow us to resolve matters immediately. We're sorry if this was not an opportunity we were offered. We will pass your comments to chef, and hope this will not deter you from staying with us again in the future.

10/10 – Utmerket

Adrian

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Not one to post many reviews but this place was so professional and efficient I had to let you know how good it was.
Bodde her 1 natt i mai 2023
Svar fra Guest Relations den 2. juni 2023
Thanks for your comments, we appreciate your feedback. When would you like to stay again? We look forward to welcoming you.