Dear Elias, Thank you for taking the time to share your review.We regret to hear about your dissatisfaction with the room cleanliness and the functionality of the fridge. Our team strives to maintain impeccable standards and we are concerned that we fell short in this instance. Additionally, it is disheartening to learn that our pool service did not meet your expectations, as we aim to deliver the highest level of care and attention. We also take your comments regarding the condition of our towels seriously and will look into this matter. Thank you for your feedback, it is from this that we can learn how to improve our services and your comments have been noted.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear guest,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Dear Stephen,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Tiffany,Thank you for the time taken to share your experience of staying with us.We regret to hear that the staff in charge of introduce the vacation club may not have met your expectations and seemed less than accommodating when you declined. Our team is trained to provide detailed information about our club, but we apologize if this came across as overly assertive. Please rest assured that we continuously strive to balance our promotional activities with respect for our guests' preferences and comfort.It is heartening to note that you found our resort beautiful and were satisfied with the cleanliness of your room, as well as the overall condition of our facilities. Our staff takes pride in maintaining a welcoming and well-appointed environment for our guests. We are also delighted that you recognized the friendliness of our team, as we aim to create an atmosphere where every guest feels valued and cared for.We hope to welcome you back. Best wishes,

Estimado José Manuel,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that the condition of our hotel met your expectations and that you found our service to be of a high standard. It's rewarding to know that the room amenities contributed positively to your stay and that the cleanliness of your room was up to the mark, reflecting our commitment to providing impeccable accommodations.Moreover, we are glad that the culinary offerings and entertainment at Occidental At Xcaret Destination - All Inclusive left a lasting impression on you. Our dedicated team strives to create memorable moments for our valued guests, and it's a pleasure to know we succeeded during your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Querida Lisa, Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Nos complace enormemente saber que su experiencia en Occidental At Xcaret Destination - All Inclusive fue tan positiva, y que disfrutó de la limpieza, condiciones del hotel y el servicio proporcionado por nuestro equipo. Es motivador leer que los detalles en su habitación y las amenidades cumplieron con sus expectativas, reflejando el compromiso que tenemos con la calidad y la atención a nuestros huéspedes.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,

Dear Timothy,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Jasmine,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Mr Christopher,Thank you for sharing your experience with us.We regret to hear about the wait time you experienced at the park entrance and appreciate your patience in this matter. Our goal is to facilitate a seamless start to your adventures, and we are continuously working to improve our processes to ensure a more efficient experience. Occidental At Xcaret Destination - All Inclusive prides itself on its extensive grounds which, while offering a sense of escape and privacy, we understand may require a bit of navigation. Our team is always available to assist with any questions to help guests find their way with ease.Your commendation of our staff's dedication is greatly appreciated. We are thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided met your expectations. It's always our aim to deliver a memorable stay with the service and comfort that our guests deserve.We are looking forward to welcoming you again. All the best!

Estimado Carlos,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Sophia,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Joanne,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Jared,Thank you very much for this kind review.We are delighted that the presence of wildlife and the Maya ruins throughout the property significantly enhanced your experience. It's heartening to know that our unique location with private access to Xcaret Park provided a memorable backdrop for your daughter's 13th birthday celebration. Our team takes great pride in celebrating our Mayan heritage and ensuring that every guest encounter reflects the genuine service we are known for.Your commendations regarding our staff are truly appreciated, as they work tirelessly to deliver an unparalleled experience to our valued guests. We are glad that these efforts contributed to the joy of your visit.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you for sharing your experience with us.We are disheartened to hear about your experience with a member of our management team. We take pride in our staff's service and it is always our goal to provide a welcoming and professional atmosphere for all of our guests. Rest assured, we continually strive to ensure that all interactions with our guests are positive and reflective of our high standards.It is gratifying to note that you found our service staff accommodating and the cleanliness of our rooms as well as the overall condition of the hotel to your satisfaction. These aspects are integral to the experience we aim to provide, and we are glad they met your expectations.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Teresa,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Alanies,Thank you very much for this kind review.We are delighted to learn that the culinary offerings at our resort met your expectations and that the variety of activities available contributed to an enjoyable experience. It's also heartening to hear that you found the check-in process to be smooth and welcoming. Our staff takes great pride in maintaining the highest standards of cleanliness and service, so your recognition of their efforts is most appreciated. Furthermore, we're glad that the amenities provided in your room contributed positively to the comfort of your stay.It's comments like yours that motivate us to continue striving for excellence in everything we do.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Renata,Thank you for the time taken to share your experience of staying with us.We regret to hear that you found our service slower than expected. We strive to offer attentive and efficient service, and we apologize if we fell short of our high standards during your stay.We are delighted to note that you enjoyed our beach and pool facilities. Our team works diligently to maintain these areas so that all our guests can have a pleasant and relaxing time amidst our beautiful surroundings.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Ms. Johannah,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to learn that our staff's dedication to service excellence greatly contributed to your remarkable experience at Occidental At Xcaret Destination - All Inclusive. It's also heartening to hear your commendations on our culinary offerings, which we take great pride in. Your positive remarks on the cleanliness of our rooms and the overall condition of our hotel are much appreciated, as we strive to maintain the highest standards of hospitality. We're also glad that our room amenities met your expectations, providing comfort and convenience during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for this great review.We are thrilled to know that the cleanliness and amenities of our rooms met your expectations and contributed to a pleasant stay. It's heartening to hear such kind words about our dedicated team, who strive to ensure that all our guests have an exceptional experience at Occidental At Xcaret Destination - All Inclusive.Your recognition of their politeness and hard work is greatly appreciated and serves as a wonderful testament to their commitment to service excellence.We look forward to welcoming you back soon. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Angela,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the comfort and aesthetic appeal of our rooms exceeded your expectations and contributed to an enjoyable experience. Our team takes great pride in maintaining the pristine condition of our pools and beach areas, ensuring they serve as perfect havens of relaxation for our valued guests.Furthermore, it is gratifying to learn that the variety and quality of our culinary offerings impressed you, and that the convenience of our location, with easy access to both Xcaret and Xplor Parks, enhanced the overall enjoyment of your stay. Your commendation of our evening show accessibility is much appreciated, as we strive to provide seamless and enjoyable experiences for all our guests. It is particularly rewarding to hear that you would recommend us and are considering a return visit, which is the highest compliment we can receive.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Samantha,We'd like to thank you for this positive feedback about your stay in our hotel.We are absolutely delighted to hear that our beach and nature area provided a remarkable backdrop for your stay. Your commendation of our well-maintained accommodations and the attentiveness of our service is greatly appreciated. It's rewarding to know that the amenities in your room added to your comfort and enhanced your experience at Occidental At Xcaret Destination - All Inclusive.It is always our aim to offer a memorable vacation, and we're overjoyed that we met your expectations in every aspect.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you for sharing your experience with us.We deeply regret to hear about your dissatisfaction with the taxi fare and the subsequent charge on your card. Please rest assured that the prices are determined by independent taxi companies and they are external to the hotel, although we understand this can impact our guests' overall experience. We apologize for any oversight regarding this matter.Regarding the bedding and patio cleanliness, we always aim to provide comfortable and spotless accommodations, and we are sorry if we fell short of this commitment in your instance. Our staff is dedicated to offering top-notch service, and we regret that you felt this was not reflected during your interactions with our front desk team.We recognize that the social atmosphere of our resort may not align with all our guests' preferences, which can vary greatly. Our resort typically attracts a diverse clientele, and we strive to create an environment that is welcoming to all.On a positive note, we are glad to hear that you found our rooms to be impeccably clean, as we take pride in maintaining high standards of cleanliness throughout our property.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Norma,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Brenda,We'd like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to learn of your appreciation for the aquatic adventures and the pristine condition of our resort. It is heartening to know that our commitment to cleanliness and providing top-notch service has contributed to a memorable experience for you. Moreover, we are glad that our room amenities added to your comfort during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear guest,Thank you for the time taken to share your experience of staying with us.We are truly disheartened to hear about your less than satisfactory experience regarding our service and the challenges faced with the room phone. We are also sorry to hear that the food did not meet your expectations and the difficulty presented to obtain a wheelchair, I would like to mention that in the hotel we have them however they are subject to availability, receive a sincere apology if we could not please you in this regard. Our team strives to provide clear and helpful answers and support to all our guests, and we regret that we did not meet these standards during your stay. Please rest assured that we take all feedback seriously as part of our ongoing efforts to provide every guest with an exceptional stay.We are, however, pleased to note your appreciation of our property's beauty. The natural splendor and comfort of our resort are aspects we are proud of, and we are glad they resonated with you.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Querido Rubén, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos saber que nuestros horarios de barra y la atención en áreas de playa y piscina no hayan cumplido con sus expectativas. Nos esforzamos continuamente por brindar un servicio excepcional y tomamos en cuenta sus observaciones para mejorar.Nos complace, sin embargo, que haya encontrado la limpieza de su habitación y el estado del hotel a su agrado. Estos son aspectos en los que ponemos gran empeño para asegurar el bienestar de nuestros huéspedes.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Customer CareOccidental At Xcaret Destination

Dear Claudine,Thank you for the time taken to share your experience of staying with us.We regret that the persistent invitations to join the vacation club were not to your liking, and we are sorry for any inconvenience caused by the service at our pool bars. Our aim is to ensure all guests are comfortable and attended to, and we will continue striving for excellence in this area.We are thrilled to hear that you enjoyed the abundant wildlife on our property, as well as the convenient proximity to the refreshing activities at Xcaret park. It brings us great joy to know that our staff's friendliness contributed positively to your experience and that you appreciated the variety of nightly entertainment we provide.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Todd,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Jennifer,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our unique jungle setting contributed positively to your experience. It is a feature we are very proud of and one that many guests find enchanting.However, we regret that our à la carte restaurants did not meet your expectations. We constantly aim to deliver a wide array of dining options and culinary delights that cater to all our guests' preferences. Your satisfaction with our buffet offerings is greatly appreciated, and we will continue to uphold the quality there while striving for improvements in our specialty dining venues.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear guest,Thank you for taking the time to share your review.I would like to clarify that while staying at our hotel you was duly compensated with a certificate for a future stay, the certificate was given to you by one of our commercial area managers Mr. Rey Martin. On the other hand I would like to clarify that for safety and health reasons guests are not allowed to take food from the restaurants, however, you were provided with complimentary room service throughout your stay.We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay. Kindest regards,

Dear Mark,Thank you for taking the time to share your review.We regret to hear about the delays you encountered during your stay, as we strive to offer timely and efficient service. Concerning the shuttle service wait times, we understand that any inconvenience in transportation within our resort can affect the overall experience. We are deeply saddened to learn that this aspect did not meet your expectations.On a brighter note, we are pleased to hear that the cleanliness of your room was up to the high standards we set for ourselves. It is always our aim to provide a comfortable and clean environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear David,Thank you very much for this kind review.We are thrilled that the enchanting wildlife and the value we offer resonated so well with you. It is rewarding to know that you appreciated the cleanliness of your room and the overall condition of our hotel. Our staff takes great pride in maintaining our facilities and providing top-notch service to ensure a memorable stay for all our guests.Furthermore, we are glad that the amenities provided in your room contributed to your comfort and enjoyment during your time with us.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Mr Aguilar,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Estimada Sofia,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Dear Adriana,Thank you for taking the time to share your review.We are truly disheartened to learn of the discomfort caused by the room location and the noise you experienced. Our goal is to provide a serene environment for all our guests, and we apologize if this was not reflected during your visit. The situation you described with the reservation process is most concerning, and while we pride ourselves on our collaborative relationships with booking partners, we are saddened if there was any confusion or inconvenience caused in this instance. Furthermore, we take great pride in the variety and quality of our culinary offerings, and it is discouraging to hear that your dining experience did not meet the expectations set by our high standards.We place immense value on the feedback of our guests as it provides us with invaluable insight into aspects of our service that may benefit from additional attention and improvement. Please rest assured that your comments have been shared with the respective teams for review. We are committed to providing exceptional service and accommodations, and it is our hope that we will have the opportunity to better serve you in the future.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that certain aspects of our hotel did not meet your expectations, particularly regarding the condition of the hotel and the room amenities. Your comfort is of the utmost importance, and we strive to maintain the highest standards of service and upkeep. Please accept our apologies for any inconvenience you may have experienced.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

Estimada Nadia,Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos saber que la limpieza de su habitación no cumplió con nuestras habituales altas expectativas. La excelencia en el servicio es nuestro compromiso y tomaremos sus observaciones para revisar nuestros procesos actuales.Nos apena que la variedad y sazón de los alimentos en nuestros snack bars y buffet no hayan sido de su total agrado, así como la consistencia en la calidad de nuestras bebidas. Por otro lado, nos complace que haya disfrutado de la calidad de los alimentos en nuestros restaurantes a la carta y del confort de su habitación. Asimismo, destacamos que nuestro equipo de concierge generalmente recibe elogios por su servicio y lamentamos que en esta ocasión no haya sido así.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Christopher, We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Estimado Francisco,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Kevin,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and that our all-inclusive offering, particularly the room service inclusion, fell short of what you anticipated. We strive to provide a comprehensive experience, and we apologize if this aspect was not clear during your booking process. Our aim is to cater to all our guests, including those who choose to join our vacation club, and we are saddened if you felt our services were not balanced in this respect.It is pleasing to note, however, that you found our food and drink to be enjoyable. Our culinary team works diligently to offer a variety of delectable options to please all palates, and we are glad this was a highlight of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Michael,Thank you very much for this kind review.We regret to hear that our culinary offerings did not fully meet your expectations, though we are pleased that you found them to be satisfactory. At Occidental At Xcaret Destination, we continuously strive to deliver a variety of gastronomic experiences and we are saddened that we did not hit the mark for you on this occasion.However, we are delighted to know that the overall condition of our hotel, the level of service provided, and the amenities in your room contributed positively to your stay. Creating a beautiful, relaxing environment is a cornerstone of what we offer at Occidental At Xcaret Destination, and your recognition of these aspects is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Veronika,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Estimada Alina,Muchas gracias por su lealtad al elegirnos una vez más como su hogar durante sus vacaciones en la Riviera Maya y gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos sinceramente el inconveniente que experimentó con el aire acondicionado de su habitación y el tiempo de respuesta para su solución. Nuestro equipo se esfuerza por brindar un servicio eficiente y lamentamos no haber cumplido con sus expectativas en esta ocasión.Nos alegra saber que, a pesar de este percance, disfrutó de la variedad de nuestra gastronomía, las piscinas rodeadas de vegetación y la cordialidad de nuestro servicio. La satisfacción de nuestros huéspedes es nuestra prioridad y comentarios como los suyos son una fuente valiosa de información.Esperamos tener el placer de recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Antoine,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear guest,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that Moses played a significant role in enhancing your stay and that you appreciated the beauty of our resort. It's also gratifying to know that the cleanliness of your room, the condition of our hotel, and the attentiveness of our service met your expectations and contributed to a memorable visit.Our team works tirelessly to ensure every guest enjoys the exceptional amenities and service we strive to provide, so your kind words affirm our commitment to excellence.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination