3 utendørsbassenger, bassengtelt (mot betaling) og bassengparasoller

Anmeldelser av Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 out of 5
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Av. Constituyentes No. 2, Playa del Carmen, QROO

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 757 av totalt 1175 anmeldelser." "
Rangering på 8 − Bra. 235 av totalt 1175 anmeldelser." "
Rangering på 6 − Grei. 92 av totalt 1175 anmeldelser." "
Rangering på 4 − Dårlig. 53 av totalt 1175 anmeldelser." "
Rangering på 2 − Forferdelig. 38 av totalt 1175 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Øystein

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk sted
Hadde ti vidunderlige dager på dette flotte hotellet. Alle var veldig vennlige. Super mat. Super beliggenhet. Et perfekt sted å reise til om du vil slappe av og være med venner. Kommer helt sikkert tilbake
Bodde her 10 netter i januar 2023
Svar fra Ruth B den 13. feb. 2023
Dear Øystein,We appreciate that you have taken the time to share such an enthusiastic review about your recent visit.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in the not too distant future.

4/10 – Dårlig

Jennifer

Reiste med partner
Likte: Renhold og personale og service
Terrible food! However the staff are great! If you want to walk out from the resort to the beach this is not the resort for you. The beach has erosion, lots a rocks and no where to lay out and you are unable to walk along the beach. Resort if very laid back so if you are looking for a party vibe or fun activities pick another resort. Also bad alcohol selection….top self is watered down as well!!!
Bodde her 5 netter i mai 2024
Svar fra Kevin Yañez, MOD den 22. mai 2024
We are very sorry to hear that your experience was not satisfactory. We appreciate your comments and want to assure you that we will work on each of them to improve our services. We hope to have the opportunity to welcome you again in the future and be able to satisfy all your needs. Thank you for your understanding and for helping us to be better.

8/10 – Bra

Ryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Samantha Hidalgo den 22. mai 2024
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

6/10 – Grei

Robert

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful property, great service and staff, I am a gold hilton rewards member but will never stay here again. Stay away unless you want to go broke. Dining option's are terrible, Buffett closes at 4:30 pm. 4 other resturants operated on alternate nights. Beautiful pool, if you choose to find a lounge chair you must pay $130 a day for a cabana all lounges go with cabanas. No stocked liquor in the rooms, only 2 beers and a coke, dont ask for more thats the limit. Name brand drinks are extra only local stuff. So in closing my advice stay away from American companys trying to operate hotels in mexico. We are going back to the RIU brand, they know how to operate hotels in Mexico.
Bodde her 5 netter i mai 2024
Svar fra Kevin Yañez, MOD den 19. mai 2024
Thank you for taking the time to write a summary of your stay with us. We are sorry to hear that we did not meet your expectations during your visit. Please be assured that we take your comments very seriously and will take this opportunity to work on these areas in order to provide better service to our guests. Overall, we take these comments very seriously and you can be assured that the necessary steps are being taken to prevent future occurrences.That said, we look forward to the opportunity to welcome you back for a renewed opportunity to redeem your confidence in our resort and service.

8/10 – Bra

Steven Craig

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the hotel the only issue is that Expedia customers do not receive the same level of service such as premium drinks cost extra and at a very high price for the difference.
Bodde her 8 netter i mai 2024
Svar fra Kevin Yañez, MOD den 19. mai 2024
Thank you for sharing your opinion through this medium. Your comments are really valuable to us, as they allow us to improve our service and product levels. We apologize for not meeting your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 – Utmerket

D'Vaughnia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this property very beautiful
Bodde her 6 netter i mai 2024
Svar fra Samantha Hidalgo den 19. mai 2024
Dear DVaughnia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 – Bra

Mark Alan og Bend

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Resort. Pool was great. Wading out into the ocean was very rocky. The food offerings could have been better.
Bodde her 6 netter i mai 2024
Svar fra Samantha Hidalgo den 15. mai 2024
Dear Mark Alan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Roberto og Va beach

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only thing I didn’t like is that cabanas are all around the pool for people to pay for. Got annoying cuz we just wanted a chair to put our towels on
Bodde her 4 netter i mai 2024
Svar fra Samantha Hidalgo den 10. mai 2024
Dear Roberto,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Gina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Samantha Hidalgo den 10. mai 2024
Dear Gina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Alex

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had the best time! Service-Excellent Pool-Excellent Food-Excellent Beach-Okay. Water was pretty, but not accessible due to the amount of the rocks. Plus, large amount of the Sargasm blooms on the beach, but that’s not their fault. We would definitely return to Hilton Playa Del Carmen.
Bodde her 4 netter i mai 2024
Svar fra Samantha Hidalgo den 10. mai 2024
Dear Alex,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

VANESSA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service from everyone was TOP NOTCH. Luis the catering manager and his staff in SPICE and MARIA P Restaurant really went out of their way for us. The older gentlemen working at the Café serving cappuccinos and desserts had the best energy! He was amazing. I have zero complaints about the food , our room, or the resort. Exceeding my expectations for an all inclusive
Bodde her 4 netter i april 2024
Svar fra Samantha Hidalgo den 7. mai 2024
Dear Vanessa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Saad

Reiste med partner
Likte: Renhold og personale og service
Amazing
Bodde her 3 netter i april 2024
Svar fra Samantha Hidalgo den 4. mai 2024
Dear Saad,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!

10/10 – Utmerket

Robert Scott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is very attentive and accommodating
Bodde her 5 netter i april 2024
Svar fra Samantha Hidalgo den 3. mai 2024
Dear Robert Scott,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Sharlene og Calgary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our 3rd time at this resort. It’s the best. Right in town, beautiful resort, good food, excellent service. Not too big.
Bodde her 7 netter i april 2024
Svar fra Kevin Yañez, MOD den 2. mai 2024
Thank you for taking the time to write a review about your stay at our resort.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.

10/10 – Utmerket

Deanna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property
Bodde her 3 netter i mars 2024
Svar fra Kevin Yañez, MOD den 2. mai 2024
We sincerely hope that you will give us the opportunity to host you again in the future so that we can provide you with the extraordinary experience you deserve. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 – Utmerket

Brandi Nicole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place! Will be back!
Bodde her 4 netter i april 2024
Svar fra Kevin Yañez, MOD den 2. mai 2024
We are glad to hear that your stay was most enjoyable and that you were very satisfied with our service. We strive to provide the most memorable experience for our valued guests. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

10/10 – Utmerket

Letícia og Las Vegas

Bodde her 6 netter i april 2024
Svar fra Samantha Hidalgo den 21. mai 2024
Dear Leticia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Joanna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I didn't that beach had lots of rocks which made difficult to swim
Bodde her 3 netter i april 2024
Svar fra Kevin Yañez, MOD den 1. mai 2024
We would like to thank you for choosing our resort as your host for your recent visit to our destination. It was a pleasure to have you stay with us and we appreciate you taking the time to share your experience on the platform. We regret that the beach was not what you expected, unfortunately the area is very rocky, and with signage to avoid accidents.We hope this detail did not affect your experience with us, we hope to see you again, if you allow us, so you can enjoy the other benefits that the hotel has.best regards.

6/10 – Grei

Elena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food needs to be worked on
Bodde her 6 netter i april 2024
Svar fra Kevin Yañez, MOD den 30. apr. 2024
Thank you for taking the time to write a summary of your stay with us.We apologize that we did not meet your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

10/10 – Utmerket

Bianca

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property and great food.
Bodde her 5 netter i april 2024
Svar fra Kevin Yañez, MOD den 30. apr. 2024
We thank you for taking the time to share with us such a wonderful review of your experience.We look forward to having the pleasure of welcoming you again in the near future.

10/10 – Utmerket

Joel og Cement

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Ana Figueroa, Managing Director Assistant den 30. apr. 2024
Dear Joel, We appreciate you taking the time to post about your stay with us, and We truly hope you can give us the opportunity to host you again in the future to offer you another remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

10/10 – Utmerket

Joao Agostinho Da

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not enough pool side seating was the biggest disappointment for this property. In order to seat by the pool one had to pay for it
Bodde her 4 netter i april 2024

8/10 – Bra

Maria

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
More bathrooms, food options for lunch closer to main pool and beach. Update elevators, better options on beers.
Bodde her 8 netter i april 2024

8/10 – Bra

KARINA VERONICA GENIS

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Algunos de su personal no tienen actitud de servicio y parece que están enojados, otros dan preferencia a los extranjeros. Su playa no es apta para meterse, mucha roca y nos tocó llena de sargazo. Lo demás muy bien.
Bodde her 4 netter i april 2024
Svar fra Kevin Yañez, MOD den 26. apr. 2024
Le agradecemos el tiempo que ha invertido en redactar un resumen de su estancia con nosotros, le pedimos disculpas por no haber cumplido sus expectativas, no obstante, esperamos que, mientras seguimos trabajando para mejorar nuestro producto, decida darnos otra oportunidad de servirle mejor en el futuro.

10/10 – Utmerket

Kelli

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was fun!!
Bodde her 2 netter i april 2024
Svar fra Samantha Hidalgo den 24. apr. 2024
Dear Kelli,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 – Utmerket

Carolina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El servicio de los meseros y trabajadores fue excelente, es un lugar muy cómodo y tranquilo.
Bodde her 4 netter i april 2024
Svar fra Kevin Yañez, MOD den 20. apr. 2024
Gracias por tomarse el tiempo de escribir y compartir su reciente experiencia en Hilton Playa del Carmen, Nos alegra saber que su estancia ha sido de lo más agradable y que ha quedado muy satisfecho con nuestro servicio. Nos esforzamos por ofrecer la experiencia más memorable a nuestros valiosos huéspedes.Apreciamos mucho sus amables comentarios aquí y los he compartido con nuestro equipo.

10/10 – Utmerket

Shane og Manhattan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff & service 10/10
Bodde her 4 netter i april 2024
Svar fra Samantha Hidalgo den 19. apr. 2024
Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 – Bra

Kristine og Hartford

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We thoroughly enjoyed our stay, but I have one concern regarding the pool area. Despite the agreement we signed not to reserve lounge chairs with towels, it seemed that many guests disregarded this rule. As a result, those who arrived early to use the pool were unable to find available chairs. It would be appreciated if the resort could enforce this rule more effectively to ensure fairness for all guests.
Bodde her 5 netter i april 2024
Svar fra Samantha Hidalgo den 19. apr. 2024
Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Too salesy when there There was a smell of sewage outside our room on that’s side of the property, not in the room. Staff were great Place was clean
Bodde her 3 netter i april 2024
Svar fra Ana Figueroa, Managing Director Assistant den 18. apr. 2024
Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.

10/10 – Utmerket

Eva

Bodde her 6 netter i april 2024
Svar fra Samantha Hidalgo den 5. mai 2024
Dear Eva,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 – Utmerket

christopher

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was our second stay here. It has improved noticeably in the last few years. Good value for money and probably the best place to stay in Playa.
Bodde her 3 netter i april 2024
Svar fra Ana Figueroa, Managing Director Assistant den 15. apr. 2024
Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.

8/10 – Bra

Estephania

Likte: Renhold, personale og service og fasiliteter
Me gustó la ubicación
Bodde her 3 netter i april 2024
Svar fra Samantha Hidalgo den 16. apr. 2024
Estimada Estephania,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen.

10/10 – Utmerket

Blake R

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the best places we have stayed at in Playa Del Carmen. 2 time there, looking forward to the next go around.
Bodde her 4 netter i april 2024
Svar fra Joan Canto - Sales Team den 14. apr. 2024
Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

6/10 – Grei

Stanley

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Upcharge on cabanas and room had several ants on the floor.
Bodde her 7 netter i april 2024
Svar fra Samantha Hidalgo den 19. apr. 2024
Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

10/10 – Utmerket

Gabriel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy aceess to shopping and local dining. Resort was clean, nice staff, and good food. The on staff photographers were a nice touch. We were able to get some good keepsake photographs from the trip.
Bodde her 4 netter i januar 2024
Svar fra Samantha Hidalgo den 13. apr. 2024
Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

10/10 – Utmerket

Kaitlyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Samantha Hidalgo den 10. apr. 2024
Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 – Bra

Ann

Bodde her 5 netter i april 2024
Svar fra Ana Figueroa, Managing Director Assistant den 30. apr. 2024
Dear Ann, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share your experience with us. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.

10/10 – Utmerket

Ryan

Bodde her 4 netter i mars 2024
Svar fra Samantha Hidalgo den 28. apr. 2024
Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

8/10 – Bra

Darlene

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Samantha Hidalgo den 7. apr. 2024
Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Samantha Hidalgo den 7. apr. 2024
Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.
Bodde her 6 netter i mars 2024
Svar fra Joan Canto - Sales Team den 5. apr. 2024
Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Is Amazing and excellent attention for the personal people
Bodde her 2 netter i april 2024
Svar fra Ana Figueroa, Managing Director Assistant den 3. apr. 2024
Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.

8/10 – Bra

Christopher Bruce

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.
Bodde her 4 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 3. apr. 2024
Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.

10/10 – Utmerket

Cathelena C

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
This is the 2nd time I’ve come to this resort and I love it. I’ve been to MX a handful of times and this resort is my favorite. The location, it’s right by the 5th avenue strip which is nice to get off the resort and shop. Also a short walk from the ferry to Cozumel. The resort itself is great. The food and the staff and 10/10. Would come here again.
Bodde her 6 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 3. apr. 2024
Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.

10/10 – Utmerket

Ruben Alberto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 3. apr. 2024
Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.

10/10 – Utmerket

Alissa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is very nice, staff is very friendly, and I really like that it was super clean. Very lively night life off the resort and very safe. My husband smokes but there is no smoking on the resort. Overall great experience.
Bodde her 7 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 3. apr. 2024
Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.

10/10 – Utmerket

Andrea

Bodde her 4 netter i mars 2024
Svar fra Samantha Hidalgo den 21. apr. 2024
Dear Andrea,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

6/10 – Grei

Norma

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
El trato del personal de restaurantes excelente. Pero el trato del personal de recepción y alrededores descortés, no se les puede decir nada porque se molestan. Hay para variar preferencia al turismo internacional. El personal del área 24 muy grosero. En teoría es todo incluido y hay camastros que se cobran 100 dólares. Eso si, la comida muy buena.
Bodde her 5 netter i mars 2024
Svar fra Samantha Hidalgo den 31. mars 2024
Estimada Norma,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. Lamentamos profundamente las impresiones que ha tenido de nuestros servicios. Nuestro objetivo es satisfacer las necesidades de todos y cada uno de nuestros huéspedes, con calidez, eficiencia y puntualidad. Estamos revisando su caso con el fin de seguir mejorando nuestros servicios para usted y el resto de nuestros huéspedes. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes que ha tenido durante su estancia. Realmente nos entristece saber que no ha podido disfrutar sus vacaciones.Esperamos tener la oportunidad de hospedarle nuevamente y brindarle el servicio que se merece.Quedamos a sus órdenes,

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is great.
Bodde her 7 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 30. mars 2024
Dear James, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. We are very happy to learn that you were highly satisfied with our service. With this said, we look forward to the opportunity of hosting you back to provide the exceptional quality and service that characterizes us.

10/10 – Utmerket

Cody Ryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food was fantastic, I was very impressed with everything.
Bodde her 9 netter i mars 2024
Svar fra Ana Figueroa, Managing Director Assistant den 30. mars 2024
Dear Cody Ryan, It is a pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities during your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review, and look forward to welcoming you back soon. Please don't hesitate to contact us if you require any assistance prior to arrival.