Hoteller nær Pilai Beach

"During our recent stay at SAI Hotel in Phuket, we encountered a mixed experience that did not fully live up to our expectations for a 5-star hotel. From check-in to breakfast and the pool area, we found that the service did not meet the highest standard we were hoping for. The notable exception, however, was the pool area staff, who proved to be exceptionally pleasant and accommodating. The rooms at the hotel met our expectations, which was a welcome relief. They were well-appointed and offer the comfort and quality one would hope for. However, our biggest grievance during the stay was with the pool area, which tended to become fully booked very early in the morning. Guests reserving spots early make it difficult for others to find a place after 9:00 AM, which was disappointing. The breakfast, on the other hand, was comparable to what one might expect from an ordinary Radisson or another 4-star hotel, without any special or extraordinary features. The long queue for omelettes was a particular drawback, not only delaying access to food but also negatively impacting the overall experience. Considering the price and compared to other 5-star hotels we have visited, SAI Hotel in Phuket felt overpriced and more in line with what one might expect from a 3- to 4-star establishment, especially considering the level of service and amenities provided. If you are considering booking this hotel for its 5-star qualities, our advice would be to look at other options to get more value. "

"We arrived around 16:00 and our room wasn't ready. This was not good, as it is very warm and we are traveling with 3 kids. But as we sat and waited for our room to be ready, they came and told us they had a room ready, and upgraded our room to a big villa with private pool. The staff was very service minded and polite. And the villa was super nice. The kids loved it. The resort is HUGE, but very nice and clean."

"The room had a lower standard than we thought. Pictures on net not 100 correct. Refrigerator was small and AC noisy. Service ok. Some issues with breakfast. When breakfast was 1 hour before closing there was missing more and more. Fruit, child meny etc. Prices in pool bar was insane. 10 times more expensive for a beer compared with the grocery store. The happy hour was only for 2 drinks. The hotel is full of Ryssa. Maybe ok if you are Russian, or at least speak Russian. The Ice cream bar in reception is great, but expensive. The pool area was good, but a bit narrow. We will not go back to this hotel. "

"Vi hadde en villa med pool; veldig privat. "

"Greit hotel. Mye rot ved innsjekk/utsjekk. Vi booket taxi til flyplassen, men når vi møtte opp så hadde ikke hotelet booket noen taxi. Hadde maur på hotelrommet hver dag. Dårlig ventilasjon, var vanskelig å tørke klær på grunn av det. Varierende temperatur på air condition, noen ganger varmt og noen ganger kaldt."

"Absolutely love this hotel. Everything is beautiful and the staff are attentive, friendly and welcoming. 10 out of 10 would recommend "