Thank you for the review, Amanda, and for staying 4 nights with us! It means a lot that you spent your vacation with us. Delighted that you loved the 24-7 pool and hot tub in addition to the movies and complimentary popcorn! Thank you for the feedback on the beds.

We love that you enjoyed the 24-7 pool and hot tub! It is a real bonus to soak in it at any time of your choosing! Thanks for the review, Melissa!

Thank you for the excellent rating, Telisha! We truly appreciate it!

Thank you for noticing the massaging effect of our showers, Kimberly! We appreciate you also recognizing our staff!

Thanks for the 5 star rating, Shane!

Thank You!

We are over the moon you had a perfect stay, Juan David! Thank you for the awesome feedback! Hurry back!

Michelle, thank you for recognizing our team members in your review. Judy, our breakfast host, is a star!

Jerome, thank you for the five star rating! We are thrilled you had a wonderful time! We look forward to your return!

We are thrilled you had a wonderful experience, Helen! Thank you for highlighting our cleanliness and high-quality bedding.

Thank you so much for the 5 star review, Christy! We look forward to your repeat stay!

We appreciate the review, Stephanie! Thank you for highlighting our cleanliness and our excellent staff! Our hotel has been around for a time but we are upgrading our property, currently. We would love for you to return again when the upgrades are completed.

Thank you so much for the 5 star review, Angela! We appreciate it greatly!

What a wonderful review! Thank you so much, Brandi! Hurry back!

Thank you for noting our convenient location, Chentel.

Guests love our 24-hr indoor pool and grand lobby fireplace. Thank you for noting these, Patty.

Thank you for the wonderful review, Tammella. We are actually in the process of updating our property. Looking forward to showing off our upgrades to you when you stay again.

We regret that you were unhappy with your room, Patty. Although they are not guaranteed, we would have been happy to assign you a room with updating flooring, if we had been aware of your preference. We checked our records and didn't see were you complained about your room - we would have loved to have resolved any concerns while you were still in-house.

Thank you, Robert!

Michelli, thank you for the 5 star review! We love the feedback! We look forward to having you stay with us again!

That's wonderful, Desiree! We are delighted that you had a great stay! Hurry back!

Thank you for your feedback, Darrell. We note that our front desk shift manager, Shacquille, assisted you with these concerns. We regret any inconvenience you experienced.

Glad to hear you apprecirated our trailer parking, Caly. Thanks for the feedback.

Thank you, Katie, for your feedback as well as noting our upgrade program. Thank you for the kind comments about our staff as well. We believe that we are a top accommodation for all travelers regardless of their length of stay, but we appreciate your viewpoint.

Phillip, thank you for your review. It seems that a deluxe king with sleeper sofa was reserved which is more ideally suited for 3 adults rather than 4. Did you check with the front desk to see if we had two queens available for you instead?

That's brilliant, Stephen. Thank you for this great review. Hurry back!

We are over the moom that you had excellent service, Griselda! Thank you for taking the time to review us.

We are thrilled to hear that you had an enjoyable time, Courtney! Hurry back!

We greatly appreciate this helpful review, Meishca.Thank you for noting our convenient location, family-friendly amenities, complimentary buffet-style and hot breakfast. We are also delighted to hear that you experienced wonderful guest service by our front desk and breakfast staff.We were sold out over the Easter weekend so both our breakfast area would have been busy in the early morning, however, we regret if you were disturbed by the noise. The pool area is always popular and especially during sold-out weekends.

Anthony, photos on expedia showcase our property as it appears at the time of the images being taken. We regret that you had maintenance and housekeeping concerns during your 3-night stay but we note that none of this was brought to the attention of our staff, including the front desk. Did you know we have maintenance and housekeeping staff on-property until 10.30-11pm nightly? Our ownership and management recognize that our property needs revitalization and they are implementing an upgrade program, currently. We look forward to your return stay when the upgrades are completed.

We regret that housekeeping was delayed in servicing your room, Jolena. This is not our standard. Laura is a star- thank you for acknowledging her.

Thank you for noting our convenient location, Jim!

Cindy, we appreciate your compliments about our rooms, 24-hr pool and the close proximity of our location to local restaurants and attractions. Thank you for the feedback about breakfast - I will share it with the breakfast and general managers.

Thank you for your review, Cheryl! We appreciate your rating.

Xizhi, our expedia profile page states that our check-in time is 4pm. Guests may try to check in before 4pm but it is not guaranteed that the room will be ready prior. We checked our records and could not find any complaint made about your room. We would have been happy to assist you if we had been made aware.

We regret that you didn't enjoy the pool area, Matthew. During busy periods like spring break, our seating in the breakfast and pool areas can become limited due to increased demand and the layout of these particular spaces.Due to the time change and it being lighter later in the evening, we have popcorn available until the second movie is over which is later than the usual 10pm finish time. Did you request front desk to make more popcorn for you? Our front desk agents are always happy to make popcorn for guests during movie nights.

We regret that you did not seem to enjoy your experience overall at the Ramsey, Judy. It's the busy spring break period and the pool area is very popular, particularly if it's raining outside. However, we have a lobby attendant who cleans the area regularly during the day and evening. When the pool area is especially busy, the attendant will wait until the pool area empties before cleaning up popcorn and towels. Given that we are an extremely busy hotel and convention center, we wash our carpets often to keep them as clean as possible. We did receive a report that there was an unpleasant odor on the third floor at the time of your stay and housekeeping and maintenance worked to remove it. We have noted the lobby music and breakfast issue and will pass this feedback on to management. Thank you for mentioning, Judy. She is a star!

What a wonderful review! We love that you always have a fabulous time at the Ramsey and have such positive things to say about every aspect of our hotel. Thank you so much, Kayla, for being a loyal guest! Hurry back!

Thank you so much for the 5 star review, Morgan, and for choosing the Ramsey Hotel & Convention Center! See you next time!