Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 546 av totalt 1104 anmeldelser." "
10 – Utmerket
546
Rangering på 8 − Bra. 320 av totalt 1104 anmeldelser." "
8 – Bra
320
Rangering på 6 − Grei. 111 av totalt 1104 anmeldelser." "
6 – Grei
111
Rangering på 4 − Dårlig. 69 av totalt 1104 anmeldelser." "
4 – Dårlig
69
Rangering på 2 − Forferdelig. 58 av totalt 1104 anmeldelser." "
2 – Forferdelig
58
8,6/10
Renhold
8,6/10
Personale og service
8,0/10
Fasiliteter
8,4/10
Overnattingsstedets bygg og tilstand
8,2/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Arild
25. apr. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in its price range
Large and comfortable room, including the bathroom. Nice breakfast. Great staff, both front desk, cleaning and in breakfast area. Nice pool area. Ample parking. No fitness room. Quiet and safe location, close to a mall and restaurants.
Arild
Bodde her 3 netter i april 2023
Svar fra Guest Relation Management den 25. apr. 2023
Hi Arild,Thank you so much for your perfect rating and positive feedback. We are so glad you found our rooms comfortable, enjoyed our breakfast, and were pleased with our staff and facilities. We appreciate your kind comments and look forward to seeing you again soon.
10/10 – Utmerket
James Mark
Forretningsreisende
23. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is very friendly and helpful.
James Mark
Bodde her 2 netter i mai 2024
Svar fra Guest Relation Management den 24. mai 2024
Hi James,We're delighted to hear that you had a positive experience with our staff! Providing friendly and helpful service is a top priority for us, and we're thrilled that our team members made your stay enjoyable. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
4/10 – Dårlig
Randall
Reiste med familie
22. mai 2024
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Run down.
Randall
Bodde her 4 netter i mai 2024
Svar fra Guest Relation Management den 23. mai 2024
Hi Randall,Providing a comfortable and well-maintained environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address it with our management team to identify areas for improvement and take necessary steps to enhance the overall condition of our property. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more satisfying stay.
8/10 – Bra
Francesca
21. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Francesca
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 22. mai 2024
Hi Francesca,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
8/10 – Bra
Michael og Wichita
Forretningsreisende
19. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet area near where I was working. Will stay here again.
Michael
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 21. mai 2024
Hi Michael,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're glad to hear that our hotel's location provided a quiet and convenient place for you to stay while you were working nearby. Providing a peaceful environment for our guests is important to us, and we're pleased that our location met your needs. We appreciate your patronage and hope to have the opportunity to welcome you back for another comfortable stay in the future!
6/10 – Grei
Jeff
19. mai 2024
Likte: Personale og service og overnattingsstedets bygg og tilstand
Jeff
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 21. mai 2024
Hi Jeff,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
6/10 – Grei
Doris
Reiste med partner
17. mai 2024
Likte: Renhold, personale og service og fasiliteter
Great selection of restaurants and shopping.
Old plumbing in room and shower leaked. Needs a new seal around bottom of door. Also didn't like room location, too noisy. Hotel and restaurant dumpsters were being used late at night.
Doris
Bodde her 2 netter i mai 2024
Svar fra Guest Relation Management den 21. mai 2024
Hi Doris,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you enjoyed the selection of restaurants and shopping options near our hotel. We have taken note of your concerns, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.
6/10 – Grei
David og Lakeside
12. mai 2024
Likte: Renhold og personale og service
This was an average motel that was affordable. It was clean and the beds were comfortable, but the walls were thin, so it was a little noisy in the hallway. It didn’t help that the ice machine was around the corner from our door. The free breakfast was ok- nothing special, but it was included. We’d probably stay there again, if we were looking for a cheaper place for the night.
David
Bodde her 1 natt i mai 2024
Svar fra Manager den 13. mai 2024
Hello David, We appreciate your feedback on your recent stay with us. It's great to hear that you found our rooms clean and beds comfortable. We apologize for any inconvenience you experienced with noise levels in the hallway and the proximity of the ice machine. Your comments about the breakfast are duly noted. Should your travels bring you back to the area, we'd be happy to welcome you again as our guest.
6/10 – Grei
Karen
11. mai 2024
1st night room by ice machine and elevator. Very noisy. Changed rooms next day much better. Was very disappointed there was no water at all for guests. Vending machines were also out of water. No water in hot Arizona climate for guests? Front desk lady finally gave me 1 bottle …
Karen
Bodde her 3 netter i mai 2024
Svar fra Manager den 13. mai 2024
Hello Karen, We apologize for the inconvenience you experienced with the noise during your first night but are glad to hear that your room change provided a more comfortable stay. We regret the shortage of water during your visit and appreciate your understanding. Your feedback is valuable, and we will address this with our team for improvement.
8/10 – Bra
Danielle
10. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Danielle
Bodde her 4 netter i mai 2024
Svar fra Manager den 13. mai 2024
Hello Danielle, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 – Utmerket
Gilbert
Forretningsreisende
8. mai 2024
Friendly staff
Gilbert
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 9. mai 2024
Hi Gilbert,Thank you for your feedback! We're delighted to hear that you found our staff to be friendly during your stay with us. Providing excellent service and hospitality is important to us, and we're thrilled that our team members made a positive impression on you. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
10/10 – Utmerket
Dan
5. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Dan
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 8. mai 2024
Hi Dan,Thank you for your feedback! We're delighted to hear that you had a great stay with us. Ensuring that our guests have a pleasant and enjoyable experience is our top priority, and we're thrilled that everything met your expectations during your visit. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
8/10 – Bra
Karen
Reiste med en gruppe
3. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was super nice, I wasn't a fan of the bathroom pocket door, it would have been easier to use with a handle.
Karen
Bodde her 1 natt i mai 2024
Svar fra Manager den 4. mai 2024
Hello Karen,Thank you for sharing your feedback with us. We appreciate your kind words about our team. We will take your suggestions regarding the bathroom door into consideration for future improvements.
10/10 – Utmerket
Christine
3. mai 2024
Christine
Bodde her 1 natt i mai 2024
Svar fra Guest Relation Management den 23. mai 2024
Hi Christine,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
2/10 – Forferdelig
Stephanie og Boise
2. mai 2024
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Stephanie
Bodde her 1 natt i april 2024
Svar fra Manager den 4. mai 2024
Hello Stephanie,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant experience at our hotel.
8/10 – Bra
shari
Reiste med partner
30. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not to far from hospital
shari
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 1. mai 2024
Hi Shari,Thank you for sharing your feedback about our hotel's location. We're pleased to hear that you found our location convenient, especially being close to the hospital. We understand the importance of proximity to essential services like hospitals, and we're glad that our location met your needs during your stay. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to welcome you back for another comfortable visit in the future.
10/10 – Utmerket
Karen
Reiste med partner
29. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Karen
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 30. apr. 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
10/10 – Utmerket
Michael
Reiste med partner
29. apr. 2024
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable and conveniently close to family
Michael
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 30. apr. 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
8/10 – Bra
Shelly
Reiste med en gruppe
29. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff
Shelly
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 30. apr. 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
10/10 – Utmerket
Robin
Reiste med familie
28. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is great. Room is very comfortable.
Robin
Bodde her 3 netter i april 2024
Svar fra Manager den 30. apr. 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.
10/10 – Utmerket
Christine
28. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Christine
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 30. apr. 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 – Bra
Scott
27. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Scott
Bodde her 1 natt i april 2024
Svar fra Manager den 30. apr. 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.
8/10 – Bra
Joseph
26. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location for my trip
Joseph
Bodde her 2 netter i mars 2024
Svar fra Manager den 28. apr. 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.
8/10 – Bra
Joseph
26. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Joseph
Bodde her 2 netter i april 2024
Svar fra Manager den 28. apr. 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.
10/10 – Utmerket
Vicki
25. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Vicki
Bodde her 1 natt i april 2024
Svar fra Manager den 28. apr. 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.
10/10 – Utmerket
HECTOR
21. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
HECTOR
Bodde her 3 netter i april 2024
Svar fra Guest Relation Management den 23. apr. 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
4/10 – Dårlig
greg
21. apr. 2024
greg
Bodde her 1 natt i april 2024
Svar fra Manager den 13. mai 2024
Hello greg, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us. We value your feedback and would like to ensure your future experiences meet your expectations.
8/10 – Bra
Lakia
21. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to find, easy Check in and a decent room.
Lakia
Bodde her 1 natt i april 2024
Svar fra Manager den 23. apr. 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.
6/10 – Grei
Mike
Reiste med familie
19. apr. 2024
Room was not very well cleaned
Mike
Bodde her 1 natt i april 2024
Svar fra Manager den 20. apr. 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.
8/10 – Bra
Cecilia
19. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Cecilia
Bodde her 1 natt i april 2024
Svar fra Manager den 23. apr. 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.
8/10 – Bra
Joshua
Reiste med partner
19. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean
Joshua
Bodde her 1 natt i april 2024
Svar fra Manager den 20. apr. 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.
10/10 – Utmerket
Brad
Reiste med familie
19. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Brad
Bodde her 4 netter i april 2024
Svar fra Guest Relation Management den 19. apr. 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.
4/10 – Dårlig
Darren
19. apr. 2024
Likte: Renhold
Likte ikke: Personale og service
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Darren
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 19. apr. 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
8/10 – Bra
shari
Reiste med partner
18. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a very strong smell. To much perfume. Burned my eyes.
shari
Bodde her 1 natt i april 2024
Svar fra Manager den 20. apr. 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.
8/10 – Bra
Tha
16. apr. 2024
Likte: Renhold og personale og service
Tha
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 17. apr. 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 – Utmerket
Leslie
15. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was just fine for my needs.
Leslie
Bodde her 5 netter i april 2024
Svar fra Guest Relation Management den 16. apr. 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
10/10 – Utmerket
Pamela
14. apr. 2024
Pamela
Bodde her 1 natt i april 2024
Svar fra Manager den 4. mai 2024
Hello Pamela,We are thrilled to hear that you had a wonderful stay at our hotel! If there is anything else we can do to further enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!
10/10 – Utmerket
Mark
9. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Mark
Bodde her 5 netter i april 2024
Svar fra Guest Relation Management den 9. apr. 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
10/10 – Utmerket
Alexander
Reiste med familie
9. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Alexander
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 9. apr. 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
8/10 – Bra
Johnny
8. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Johnny
Bodde her 2 netter i april 2024
Svar fra Guest Relation Management den 9. apr. 2024
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
2/10 – Forferdelig
Kennadee
7. apr. 2024
Likte ikke: Overnattingsstedets bygg og tilstand
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am
When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
Kennadee
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 9. apr. 2024
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
8/10 – Bra
Breanna
Reiste med partner, Reiste med en gruppe
7. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
Breanna
Bodde her 5 netter i mars 2024
Svar fra Manager den 7. apr. 2024
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.
6/10 – Grei
Jason
4. apr. 2024
Likte: Renhold, personale og service og fasiliteter
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
Jason
Bodde her 1 natt i april 2024
Svar fra Guest Relation Management den 4. apr. 2024
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
2/10 – Forferdelig
Mark
Reiste med familie
2. apr. 2024
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
Mark
Bodde her 3 netter i mars 2024
Svar fra Guest Relation Management den 2. apr. 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 – Grei
Rose-Ann
Reiste med familie
1. apr. 2024
Likte: Renhold og personale og service
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
Rose-Ann
Bodde her 1 natt i mars 2024
Svar fra Guest Relation Management den 2. apr. 2024
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
10/10 – Utmerket
Sam
Reiste med familie og små barn
31. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The lady at the desk was very polite and helpful.
Sam
Bodde her 1 natt i mars 2024
Svar fra Manager den 2. apr. 2024
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.
8/10 – Bra
William
Reiste med familie
28. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean room and comfortable beds at a great rate!
William
Bodde her 1 natt i mars 2024
Svar fra Guest Relation Management den 29. mars 2024
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
10/10 – Utmerket
Crystal
Reiste med familie
25. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place close airport, and mall
Crystal
Bodde her 1 natt i mars 2024
Svar fra Guest Relation Management den 26. mars 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!
6/10 – Grei
Leysa
25. mars 2024
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
Leysa
Bodde her 2 netter i mars 2024
Svar fra Guest Relation Management den 26. mars 2024
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future
4/10 – Dårlig
Angelica
24. mars 2024
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
Angelica
Bodde her 1 natt i mars 2024
Svar fra Manager den 24. mars 2024
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.