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Anmeldelser av Sonder at McKinley

3.5 out of 5
Sonder at McKinley
800 North Central Avenue, Phoenix, AZ

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 171 av totalt 312 anmeldelser." "
Rangering på 8 − Bra. 66 av totalt 312 anmeldelser." "
Rangering på 6 − Grei. 30 av totalt 312 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 312 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 312 anmeldelser." "

9,0/10

Renhold

8,4/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tiffiney

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No issues
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Ashley

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

8/10 – Bra

Christina

Reiste med kjæledyr
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This was a beautiful area to stay. My room was spacious. Had floor-to-ceiling windows. It was clean, quiet. Soundproofing was done very well. There was a little bit of construction going on. They did include ear plugs in one of the side tables. Not that I used them. I had my own and I only really needed them. One day out of the 10 I stayed. I would have to say that the only negative thing I would have to say about this property is the lighting. I am visually impaired so I need lots of light to function and they could have used more lighting at night in the room if I ended up having to eat after dark in my space. I needed to use a flashlight to help me see because I had every light on in my place and I still had a hard time maneuvering around. Besides that, it was beautiful, breathtaking views and I would stay again
Bodde her 10 netter i april 2024

10/10 – Utmerket

Stephanie og Québec

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Très propre et facilement accessible en transport en commun. À quelques mi utes de marche du centre-ville et du Chase Field
Bodde her 5 netter i april 2024

8/10 – Bra

victoria

Bodde her 2 netter i april 2024

10/10 – Utmerket

warren

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice place
Bodde her 4 netter i april 2024

4/10 – Dårlig

Michelle Lynn

Reiste med familie og små barn
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
I had an amazing stay until I talked to a customer service representative about the parking that I was double charged for, and he was absolutely rude and clearly did not have any customer service skills. An example of what he said to me was when I was clarifying that he would be giving me a refund for what I was double charged he irritatingly said "nope, my co-worker will" among other very rude communication. Before I got off the phone, I told him that he needs to learn better customer service skills. The audacity of him thinking he could talk to a guest like that is appalling. Furthermore, my sheet came off the day before I was leaving and there were unwashed stains on the cover underneath. I felt disgusted and took pictures.
Bodde her 4 netter i april 2024
Svar fra Sonder den 26. apr. 2024
Hi Michelle, we're sorry to hear about your negative experience with our customer service representative and the cleanliness issue with your bedding. Providing exceptional service and maintaining high cleanliness standards are paramount to us, and it's disappointing to hear that we fell short in these areas during your stay. Rest assured, we take your feedback seriously and will address these issues with our team to ensure that they are rectified and not repeated in the future. Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience caused. Should you choose to give us another chance, we'd love to show you a better stay.

8/10 – Bra

Dulce

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

6/10 – Grei

Ryan

Likte: Renhold og overnattingsstedets bygg og tilstand
Our access code of the room entry repeatedly did not work locking us out of the property. Concierge staff was responsive and ultimately gave us a partial credit back for the inconvenience but the hassle of not having access made for a frustrating day and night. Hopefully they can get the door fixed. Overall nice property and responsive staff.
Bodde her 1 natt i april 2024
Svar fra Sonder den 22. apr. 2024
Hi Ryan, we're very sorry for the issues accessing your space. This is certainly an inconvenience, and we apologize for the trouble. We're glad we were able to provide compensation. We're working to ensure this doesn't happen for future guests. Should you choose to give us another chance, we'd love to show you a better experience.

10/10 – Utmerket

Jaime

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable, clean, and most convenient location for AZ Financial Theatre, Chase Field, and so much more! Property has great amenities, lounge area with a full kitchen, TV, and pool table; pool area; gym; garage parking. Easy access, just followed the instructions provided!
Bodde her 1 natt i april 2024

8/10 – Bra

George Lynn

Reiste med en gruppe
The Parlor & top deck was great!
Bodde her 5 netter i april 2024

8/10 – Bra

Ashley

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

8/10 – Bra

paul

Forretningsreisende
Likte: Renhold
Tv did not work
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Bernard og Lethbridge

Likte: Renhold og overnattingsstedets bygg og tilstand
Great property DTPHX
Bodde her 5 netter i mars 2024

6/10 – Grei

Peter

Reiste med partner
Likte: Fasiliteter
Water pressure incredibly low. Will write google review with the same.
Bodde her 5 netter i mars 2024
Svar fra Sonder den 27. mars 2024
Hi Peter, your feedback is important to us. We're sorry for the water pressure issues in your space. Our team will look into this and work to remedy any present issues. We hope to host you again and show you a better experience.

10/10 – Utmerket

Elise Armelle

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Pros: Clean property, easy to access, felt safe. Cons: Constant humming noise all day and night, did not bother me too much, but may be a problem for a light sleeper.
Bodde her 5 netter i mars 2024

6/10 – Grei

Andria

Reiste med partner
Likte: Fasiliteter
Awesome location, the apartment was not as pictured therefore did not meet our expectations.
Bodde her 4 netter i mars 2024
Svar fra Sonder den 7. apr. 2024
Hi Andria, your feedback is appreciated. We're sorry to see your stay fall short of expectations. While all of our spaces share the same design aesthetic and style throughout the building, the layout and view may vary in each room. We do our best to disclose this on our listing and apologize for any inconvenience. If you decide to give us another try, please reach out before you book. We'd be happy to ensure you are satisfied with your space.

6/10 – Grei

Alma og Beaverton

I really wanted to leave this property a good review because the area was great the room was pretty clean and the pool area with view was awesome. However we booked a superior 1 bedroom which included a big wrap around balcony. When we arrived we got a tiny shared balcony. This was terrible and very awkward sharing a balcony that looked right in your neighbors room. We reached out on the app via text message because there is no front desk help here. The people we messaged apologized, but did nothing to compensate us. What a rip off 😣. The lay out was also weird only place to hang clothes was in the bathroom and the gym was closed. ( not deal breakers). This place would have been good if we got the room we paid for. I feel we got taken advantage of.

4/10 – Dårlig

Kelli

Reiste med partner
Likte: Renhold og fasiliteter
The room itself is beautiful & it was clean. I like the area around the property- it's close to everything downtown. However, I would not stay here again due to the inconvenience of there not being a front desk/ anyone on site to help with issues, which there were. First, the day we arrived, the water had been shut off all day so there was no hot water for a shower after our flight. Secondly, when we arrived, we discovered there was only 1 pool wristband instead of 2 which was an issue because their check-in info says everyone has to have their own wristband to be able to use the pool. They brought another band, but not til later the next day. Thirdly, I added parking & was told the parking deck transponder/ scanner would be in a locker...well, when I checked the locker for the parking scanner, there was nothing there. & that was after business hours, so no way to access the parking deck until a security guard nicely let us in for the night. They had to give me another code to another locker to actually get a parking scanner. Then finally 2 days after I checked out, they messaged me saying I never turned in the parking transponder (which I did, just had put it in the second locker they had assigned me, where it came from. They seemed to have no idea about the issue with the first locker containing nothing despite me contacting them about that during the stay). Was just super inconvenient to constantly have to contact off site customer service for these issues during the stay

8/10 – Bra

Eduardo

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
A few things off about the property, but the aesthetic and the space was amazing.
Bodde her 3 netter i mars 2024

4/10 – Dårlig

JOHN

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The location of the property and the views from our room were great. The pool/hot tub area were very nice. However, our parking garage transponder didn't work for the first 4 days of our 5 day stay despite multiple communications with Sonder. It was finally replaced on the 4th day. We were locked out from the parking garage to the building due to the door malfunctioning and had to access from one floor below. The furnishings were very cheap and the walls were very scraped up throughout. Our shower curtain didn't extend down into the tub, so the water sprayed onto the floor. We couldn't move the bar down as it was permanently affixed. The TV only works if you have a streaming subscription. I liked the convenience of th app but we were frustrated having to re-explain our needs about the garage transponder day by day. There weren't any updates by Sonder on how they were addressing issues. We met many other people renting feom Sondr on the floor with similar complaints. It would be an amazing stay in a great location if these issues were addressed.
Bodde her 5 netter i februar 2024
Svar fra Sonder den 7. apr. 2024
Hi John, we appreciate your feedback regarding your recent stay. We apologize for the inconvenience you experienced. Your comments have been noted, and we will work diligently to address these issues to improve the overall guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 – Utmerket

Ryan

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Patrick

Forretningsreisende
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Great apartment close to downtown. Right on the light rail line to downtown and sports venues. Nice gym. Close to a wide selection of restaurants.
Bodde her 3 netter i februar 2024

8/10 – Bra

Dawn

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
It was clean with comfortable beds. Paid parking was a nice economical option. However, there was poor communication about where the lockbox was located to pick up the transponder. Also not enough towels and the shower curtain was too short so water sprayed all over the floor. We all enjoyed the balcony and view of the city. The city noises were quite loud until about midnight. Earplugs were provided by Sonder. This was a building issue but the door on the 7th floor parking did not work. Had to walk to the floor below to use the keycode. Also there was an "elwctrical issue" and the treadmills didnt work, which was quite disappointed.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Xavier og Katy

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location for downtown access including the Phoenix Convention Center, Stadiums, State Offices and ASU's Downtown Campus. All within short walking distance.
Bodde her 6 netter i februar 2024

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold
Bodde her 4 netter i februar 2024
Svar fra Sonder den 1. mars 2024
Hi, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Utmerket

Herminia

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Bryan

Bodde her 8 netter i februar 2024

6/10 – Grei

Melvin

Likte: Renhold og overnattingsstedets bygg og tilstand
Area (homeless community)
Bodde her 3 netter i februar 2024
Svar fra Sonder den 29. feb. 2024
Hi Melvin, your feedback is important to us. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. We hope to host you again and show you a better experience.

6/10 – Grei

Kaine

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very noisy in our suite due to the door to the balcony not sealing very well and a train running right below our room all night. We knew it wasn’t a good sign when we first went in the room and found that they had left earplugs on the nightstand for us. The suite and balcony were very nice, but we slept like garbage even with the earplugs and can’t recommend staying here for that reason.
Bodde her 1 natt i februar 2024
Svar fra Sonder den 29. feb. 2024
Hi Kaine, thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we understand it can be a bit much. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

10/10 – Utmerket

Claudia

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful apartment!
Bodde her 2 netter i februar 2024

6/10 – Grei

Devaughn

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The apartment wasn’t cleaned properly and my girlfriend got sick.
Bodde her 5 netter i februar 2024
Svar fra Sonder den 29. feb. 2024
Hi Devaughn, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Clean and comfy
The space was even nicer than I expected.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Jeremy

Forretningsreisende
Likte: Renhold og romkomfort
Great stay.
Amazing location. Apartment was large. Great views. The rooftop pool was great.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Sherry

Forretningsreisende
Likte: Renhold og romkomfort
Downtown Phoenix
No countertop space in bathroom. Kitchen with coffee maker including the coffee!! Bed was very low and a bit uncomfortable. Lots of homeless people in downtown Phoenix including right outside location. Walking distance to light rail which was very convenient.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Jennifer

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 4 netter i februar 2024

6/10 – Grei

Veronica

Forretningsreisende
Likte: Renhold
The customer service were very kind. There was a lot of noice and young people who would smoke marijuana and the elevator was dirty a couple of times. The balcony was very close to the other unit and the person on the other side was up very late speaking loudly until 2am. It was a little scary.
Bodde her 5 netter i februar 2024

6/10 – Grei

Robert og Napa

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
There was no one on site. I had to call someone in another state when I had a problem. The key code to the door of the room was faulty. It took me about 20 tries to get the door to open. I called someone about this and their response was "Make sure you are entering the correct code." Not classy. I do not think that I would stay here again. Very uncomfortable furniture and no place to work on my laptop without straining myself
Bodde her 3 netter i februar 2024
Svar fra Sonder den 7. mars 2024
Hi Robert, we're very sorry for the trouble accessing your space. We'll work with our team to ensure this doesn't happen for future stays. Should you choose to give us another chance, we'd love to make it up to you.

10/10 – Utmerket

Yorman

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Only thing I didn’t like was the 7 floors driving up & having to pay for parking other than that everything great
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Jesica

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We loved our Sonder! Affordable and walkable to just about everything we needed (though not super close to a grocery store). Being centrally located, it was not quiet at night, but we slept just fine. The neighborhood is fun and eclectic. The Sonder itself was clean, spacious, and communication was clear.
Bodde her 4 netter i februar 2024

8/10 – Bra

Jennifer

Forretningsreisende
Likte: Renhold og romkomfort
Great location. Wonder was quick to respond to a towel request. Carpet needs to be replaced and it would be nice if there were towel racks or hooks. Otherwise, would stay again.
Bodde her 8 netter i januar 2024

8/10 – Bra

Ruoyu

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Jim og Phoenix

Likte: Renhold og overnattingsstedets bygg og tilstand
I rented a spacious two-bedroom apartment. I wish I was able to stay longer - great views and ideal for a remote work situation. Tall ceilings, modern furnishings and large closets. The negatives: very cheap, thin bed linens and towels. In addition, the building is called the Stewart, which is very confusing, as I was looking for a building called McKinley. There weren't any notes about this different name, so I circled the building a few times before I figured it out. I've already recommended this to several people!
Bodde her 2 netter i januar 2024

8/10 – Bra

Edwin

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Quite enjoyed our stay here! We could not find the parking transponder after carefully following directions and the bed was extremely hard. Other than that, it’s a really cool place.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Kyuss

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
At first when I walked in, I was blown away, it was exactly like the pictures. it had a fantastic wrap around balcony with views of the city, that’s accompanied with a beautiful background of the mountains in the Phoenix area. The pool was cleaned and well maintained and they had a nice lounge area with a pool table, tv and wonderful couches.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 8 netter i januar 2024

8/10 – Bra

Armen

Bodde her 5 netter i januar 2024

10/10 – Utmerket

Suzanne og Glendale

Likte: Renhold og overnattingsstedets bygg og tilstand
It was walking distance to Roosevelt Row.
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

Barry

Forretningsreisende
Likte ikke: Fasiliteter
Tv did not work entire stay. Bedside lamp did not work. Everything was dusty and dingy.
Bodde her 4 netter i januar 2024
Svar fra Sonder den 7. feb. 2024
Hi Barry, we're sorry for the issues with cleanliness and the TV during your stay. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. In the future, feel free to reach out about the TV issues during your stay, and we'd be more than happy to help. We hope to host you again and show you a better experience.

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Anyone there?
The apartment is great, but with no physical concierge desk sorting out even the simplest of requests is very difficult. Sonder offer an app for communicating, which is not staffed with people who know about the premises. Not ideal for international customers or people without a car.
Bodde her 2 netter i januar 2024
Svar fra Sonder den 6. feb. 2024
Thank you for staying with us. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.