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Anmeldelser av Renaissance Phoenix Downtown

4 out of 5
Renaissance Phoenix Downtown
100 N 1st Street, Phoenix, AZ

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 674 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 206 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 56 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 1001 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Gil Vasquez

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra General Manager den 25. mai 2024
Dear Gil Vasquez, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you back soon.Tracy StoltzGeneral Manager

10/10 – Utmerket

Gwendolyn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place in Phoenix needs a new pastry chef. We had desserts a couple of times, and they were not good. If you put a pastry disk on top of a pudding, you should be able to put your fork through it. If you get a pastry disk with canned peaches on it, it should be fresh. Introduce better desserts with a new pastry chef.
Bodde her 1 natt i mai 2024

6/10 – Grei

Shawn

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It was in a great location within walking distance of chase field footprint center and arizona financial theater....downfall pool are was small
Bodde her 3 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Shawn, Thank you for being our guest and for taking the time to review your stay with us. We are pleased to know that your overall experience was satisfying and that you loved our convenient location. However, we regret the inconvenience you had with the size of our pool, and we will share your comments appropriately. We appreciate your feedback, and we hope to welcome you again soon.Tracy StoltzGeneral Manager

8/10 – Bra

lauris E.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 24. mai 2024
Dear Lauris, Thank you for choosing Renaissance Phoenix Downtown and for your high rating. We are glad to know that your overall experience with us was enjoyable. It was our pleasure hosting you, and we look forward to welcoming you back again soon.Tracy Stoltz,General Manager

10/10 – Utmerket

Devin

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Greatly enjoyed my stay with no issues or concerns
Bodde her 4 netter i mai 2024
Svar fra General Manager den 11. mai 2024
Dear Devin, Thank you for your kind review. It fills us with immense delight to know that your time at Renaissance Phoenix Downtown Hotel was flawless. Crafting exceptional experiences and exceeding expectations is the very foundation of our philosophy, and your feedback is a testament to our success. Whenever your travels bring you back to Phoenix, we would be honored to welcome you for another fantastic stay. Until then, we wish you adventures filled with new discoveries and endless joy. Tracy Stoltz, General Manager

10/10 – Utmerket

Jorge

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is great place
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Raffi

Very pleasant
Bodde her 1 natt i april 2024
Svar fra General Manager den 21. apr. 2024
Dear Raffi, "Very pleasant" beautifully captures the essence of a perfect stay, and we are honored to have provided you with exactly that at Renaissance Phoenix Downtown Hotel. Our highest priority is making sure you have an exceptional experience in all areas of our hotel, and knowing we achieved that for you is incredibly rewarding. Thank you for taking time out of your day to recognize our efforts. It was a pleasure having you as our guest, and we look forward to serving you again upon your return to Phoenix.Tracy Stoltz, General Manager

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, friendly top of the line hotel.
Bodde her 2 netter i mars 2024

8/10 – Bra

aldebra

Reiste med partner, Forretningsreisende
Likte: Fasiliteter
Nice lobby, inviting space
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Aldebra, We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before! We appreciate you mentioning how much you liked our elegant lobby. Thank you for choosing us, and we hope you will return whenever you revisit Phoenix.Tracy Stoltz,General Manager

10/10 – Utmerket

jonathan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking close by is horrible. Initially parked at a garage that did not mention anywhere on the site there is no overnight parking. Only realized it after entering the garage and said no overnight parking on the ticket. Was charged 20$ for sitting in the lot for 10 minutes figuring out where else to park. Just go with the valet parking.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Rachel

Bodde her 2 netter i mars 2024
Svar fra General Manager den 20. mars 2024
Dear Rachel, Thank you for the wonderful rating for Renaissance Phoenix Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

10/10 – Utmerket

Gregory

Bodde her 1 natt i mars 2024
Svar fra General Manager den 7. apr. 2024
Dear Gregory, We are thrilled that you chose to escape to Renaissance Phoenix Downtown Hotel and experience the city in a whole new light. Your generous rating is much appreciated. It was a pleasure hosting your stay, and we look forward to welcoming you back soon. Tracy Stoltz, General Manager

8/10 – Bra

Tina

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice stroll to a Suns Game! 😁
Bodde her 1 natt i mars 2024

10/10 – Utmerket

George

Bodde her 1 natt i februar 2024

8/10 – Bra

Marcello

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Aaron

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Would not stay here again, room was not clean and overall it’s very dated. Staff was not accommodating at all.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Nicholas

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Phoenix
Convenient for what we needed
Bodde her 5 netter i januar 2024

10/10 – Utmerket

Orry Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel Clean rooms
Bodde her 4 netter i januar 2024
Svar fra General Manager den 3. feb. 2024
Dear Mr. Christopher, Your kind remarks about immaculate accommodations are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you at Renaissance Phoenix Downtown, and we hope you are already planning another visit our way.Tracy StoltzGeneral Manager

10/10 – Utmerket

Brad

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Barbara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Bhupinderjit

Bodde her 2 netter i januar 2024
Svar fra General Manager den 21. mars 2024
Dear Bhupinderjit, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you again soon.Tracy Stoltz,General Manager

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

8/10 – Bra

Neil

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Need a lower setting for the A/C blowers in the room. How about a whisper setting? Too noisy running all the time.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

BARBARA

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Renaissance Hotel is a couple of blocks to Footprint Center in Downtown Phoenix where we saw The Eagles perform. An easy walk. Several restaurants are also close by. Our room was clean and staff were super friendly and helpful. Only option is Valet Parking and staff made it easy to use our car 24/7. A Starbucks and cocktail lounge in the lobby. Highly recommend.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 21. jan. 2024
Dear Barbara, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent visit while attending the Long Goodbye Tour at Footprint Center Arena. We are pleased you appreciated the convenient location with several restaurant choices nearby, our immaculate accommodations, and our courteous and dedicated associates. It is also a pleasure to know how much you enjoyed your time at our in-house Starbucks and Elevate Lounge. Thank you again for recommending us to future travelers, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

8/10 – Bra

Andy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024
Svar fra General Manager den 22. jan. 2024
Dear Andy, We are happy you had such a lovely stay at Renaissance Phoenix Downtown Hotel! Thank you for sharing your nice rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Tracy StoltzGeneral Manager

10/10 – Utmerket

Taina

Bodde her 1 natt i januar 2024
Svar fra General Manager den 16. jan. 2024
Dear Taina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Phoenix Downtown. We look forward to welcoming you back on your next visit!Tracy StoltzGeneral Manager

10/10 – Utmerket

Kimberly

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The decor was flawless, the cocktails at the bar were great the staff was extremely friendly and knowledgeable about the area. We were in town from NY for a Suns game and location was great. Would definitely make another trip.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Hotel is in a good location and walking distance to many restaurants. There is a Starbucks on property which made our morning coffee runs easy. Room service was fast and efficient. The room was comfortable and clean. The property was also very clean, quiet, and staff was very attentive.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Jorge

Bodde her 5 netter i desember 2023
Svar fra General Manager den 9. jan. 2024
Dear Jorge, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you back soon.Tracy StoltzGeneral Manager

8/10 – Bra

cody

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathroom foor looked like it hadn't been cleaned, but it could be stained.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Marjorie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We stayed just one night. It's a beautiful property, clean, modern and spacious. The staff was great.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Chadwick

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a great location in downtown.
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Sally

Bodde her 2 netter i desember 2023

10/10 – Utmerket

Trisha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was very clean and all staff was very hospitable, especially the housekeepers and maintenance personnel. We did receive conflicting information regarding the club room and restaurant so feel communication could be better between Management and team members.
Bodde her 5 netter i desember 2023
Svar fra General Manager den 21. des. 2023
Dear Trisha, Thank you for being our guest at the Renaissance Phoenix Downtown Hotel. We are delighted to learn you found our hotel to be completely spotless and loved our associates. However, we regret any miscommunication and frustration this caused. Thank you again; we look forward to your next visit.Tracy StoltzGeneral Manager

10/10 – Utmerket

Laura

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing service at Hotel Renaissance PHX
The service was amazing. I accidentally had a duplicate booking from a third party vendor. The third party did not want to issue a refund, but the staff at the hotel was very helpful in securing me that refund. Also, I left my cell phone in a Waymo self driving car and the hotel staff tracked it down for me and got it back. This was after I had already checked out. If it wasn’t for their help, I would have had to return home without my phone.
Bodde her 1 natt i desember 2023

4/10 – Dårlig

David og Newport Beach

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Checkin was terrible. Never notified me when my room was ready. On the 4th try they said it was ready an hour ago. Also understaffed in the midafternoon at the bar. The property is nicely maintained and has a spacious lobby.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 9. des. 2023
Dear David, Thank you for choosing us for your recent visit. We are genuinely sorry for the issues you encountered during check-in. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. On the positive side, we appreciate you mentioning our well-maintained property and spacious lobby area. We hope you will consider staying with us again.Tracy StoltzGeneral Manager

10/10 – Utmerket

Sandro

Bodde her 1 natt i november 2023

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
loved my stay
Bodde her 4 netter i november 2023

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
False advertising! No EV charging here
When I arrived, I was told the hotel does not have an EV charger. I had just driven from Los Angeles so I only had 10% left in my battery. Luckily, I had a charging cable in my trunk that could plug into a regular 110 outlet, But in the 10 hours my car has been charging, it’s only added 40 miles to my range. This hotel should be advertise EV Charger as an amenity. Also, they are advertising free Wi-Fi, but when I checked in I was told I would need to pay $14 for the Wi-Fi so I have not used it.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Emily

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

10/10 – Utmerket

SANDRA L og BERNALILLO

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was walking distance to events we were in Phoenix to see and do. There was a Starbucks attached to the hotel. The room was modern and clean. Beds were comfy. Breakfast and staff in the Dust Cutter restaurant were outstanding. Our waiter John was awesome.
Bodde her 1 natt i november 2023
Svar fra General Manager den 14. nov. 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Renaissance Phoenix Downtown Hotel. We are delighted to know that our ideal location, well-maintained accommodations, and the convenience of Starbucks added to your positive experience. Your recognition of the delicious breakfast offerings and the excellent service provided by John at the Dust Cutter restaurant is truly appreciated. We look forward to hosting you again for another memorable visit.Tracy StoltzGeneral Manager

10/10 – Utmerket

Svitlana

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
delicious cuisine, polite attitude and a special approach to customers
Bodde her 2 netter i november 2023

8/10 – Bra

Eugene

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

10/10 – Utmerket

Virginia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful.
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 4. nov. 2023
Dear Virginia, Thank you for sharing your excellent feedback! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Renaissance Phoenix Downtown Hotel during your time in the city. It was a pleasure having you, and we look forward to seeing you again on your next visit to the area.Tracy Stoltz,General Manager

10/10 – Utmerket

Raul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 13. nov. 2023
Dear Raul, Thank you for letting us know your visit to Renaissance Phoenix Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Tracy StoltzGeneral Manager

10/10 – Utmerket

MIKE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 2. nov. 2023
Dear Mike, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Phoenix Downtown Hotel. We look forward to your return and wish you all the best with your future travels.Tracy StoltzGeneral Manager

10/10 – Utmerket

JOSE

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Restaurant is amazing
Bodde her 1 natt i oktober 2023

8/10 – Bra

Michael J

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 3. nov. 2023
Dear Michael,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Phoenix Downtown.Tracy StoltzGeneral Manager

10/10 – Utmerket

Belinda og Santa Ana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the food, walkable, Starbucks inside.
Bodde her 2 netter i oktober 2023