The hotel did not give me the room that I booked. It was extremely loud in the room that they gave me, and I could hear our neighbors complete conversation with cussing and making margaritas. The room was dirty and the sliding door was open to the street.
When I went to go tell the hotel, they were not interested in helping me. The hotel Clark said that was the only room they had, and they could get me another room, but it would not have a balcony (even though I paid extra for the balcony).
What was most disappointing was the front desk clerks apathy. Another hotel Clark came and helped, and took my name to give to the manager.
I could not stay in that room as I was unsure if it was sterilized problem due to the open sliding door to the street.
I will be contesting this charge on my credit card, as my wife and I left the property immediately.