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Anmeldelser av Extend-a-Suites Phoenix

2 out of 5
Extend-a-Suites Phoenix
17211 N Black Canyon Hwy, Phoenix, AZ

Anmeldelser

4,8
Rangering på 10 − Utmerket. 152 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 114 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 148 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 154 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 434 av totalt 1002 anmeldelser." "

4,6/10

Renhold

6,4/10

Personale og service

4,0/10

Fasiliteter

4,2/10

Overnattingsstedets bygg og tilstand

4,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Hope

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Dirty
Bodde her 3 netter i mai 2024

2/10 – Forferdelig

Reina

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can't even get ahold of any type of corporate office or upper management for this place and when you look it up online.It has the phone number displayed on top of the page as well as at the very bautumn.With the link that says contact us.But you can't even do it because it's a disconnected number. They stole my money out of my account. Did not give me the room said. I didn't have a reservation and they acted like they didn't have anything to do with it because I had to deal with online not them but yet when the person online called them and asked them if I was able to get my money back. They sure did make the decision to say no. Without. Being able to stay in my room
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ruslan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Location
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Wayne

Likte: Personale og service og overnattingsstedets bygg og tilstand
Easy, accessible and fairly priced.
Bodde her 1 natt i april 2024
Svar fra Management den 3. mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

Ervin

Likte: Renhold og personale og service
h
Bodde her 2 netter i april 2024
Svar fra Manager den 1. mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

I

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Manager den 1. mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

I

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was/is very friendly. Room was well maintained and clean so I felt as if I needed to leave it that way as well when I checked out, lol Everyone was also very respectful, from the people staying there, to housekeeping & everyone else in between. Would definitely recommend this hotel to anyone needing a place to stay for the evening that is clean, respectful, safe and very close to shopping/restaurants. Kudos to u all. 👏 👍 Keep up the good work!
Bodde her 2 netter i april 2024
Svar fra Manager den 1. mai 2024
The team here at Extend-a-Suites-Phoenix is thrilled to hear such good feedback! Thank you for taking the time to leave a review we appreciate your feedback.

2/10 – Forferdelig

Sean

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Manager den 1. mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

I

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Manager den 1. mai 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

I

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Courteous staff. Easy access to all areas as well as abundant parking. Cleanliness taken well into consideration when choosing to write a review. Well, they passed, with flying colors, all of the above. Great job guys and i will be returning, if there is availability very soon. Kudos.
Bodde her 1 natt i april 2024
Svar fra Management den 27. apr. 2024
Thank you for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback and look forward to having you back again in the future!

6/10 – Grei

Gustavo

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
Cheap place. You get what you pay for.
Bodde her 1 natt i april 2024
Svar fra Manager den 26. apr. 2024
Thank you for taking the time to submit a review we appreciate your feedback. We wish you the best in your future travels.

2/10 – Forferdelig

Rudette

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Health and safety hazard got refund back right away.
Bodde her 2 netter i april 2024
Svar fra Manager den 25. apr. 2024
Thank you for letting us know about the issues that you experienced at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, we wish you the best in your future travels.

10/10 – Utmerket

Christina

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2024
Svar fra Manager den 22. apr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.

4/10 – Dårlig

Starr

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Staff was rude saying they were gonna charge me because towels were dirty they were on the floor and at first she didn’t wanna exchange my towels I had to go way back to my room to get them I bring them down she said she’s gonna charge me because they dirty
Bodde her 3 netter i april 2024
Svar fra Manager den 22. apr. 2024
Hello Valued Guest, thank you for taking the time to leave a review of your recent stay with us. Upon reviewing our notes regarding your stay, we are sorry you missed our policies for the stained linens, yes, we do charge if any linens that are badly stained or missing from the room. It is unfortunate that you were disappointed. We wish you the best in your future travels.

10/10 – Utmerket

Nayetzli

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Needs a remodel
Bodde her 2 netter i april 2024
Svar fra Manager den 15. apr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.

6/10 – Grei

Adriann

Reiste med partner, Forretningsreisende, Reiste med familie og små barn, Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The location is off the freeway. The tub was in bad shape and carpet was dinghy.
Bodde her 1 natt i april 2024
Svar fra Manager den 11. apr. 2024
Thank you for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.

10/10 – Utmerket

Anne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is nice
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
Thank you Anne for taking the time to submit a rating about your stay and for mentioning our amazing staff in your reviews. We truly appreciate your feedback!

6/10 – Grei

Vanessa R

Likte: Renhold og personale og service
Not bad for the money. Not a five-star but did not see any bugs and it was pretty clean
Bodde her 2 netter i april 2024
Svar fra Management den 10. apr. 2024
Thank you Vanessa for taking the time to submit a review about your stay! We appreciate your feedback and hope to have you stay again in the future if your travels bring you our way.

10/10 – Utmerket

Robert

Likte: Renhold og personale og service
Nice place nice price
Bodde her 1 natt i april 2024
Svar fra Management den 9. apr. 2024
Thank you Robert for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback!

4/10 – Dårlig

Michael

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Management den 9. apr. 2024
Thank you Michael for taking the time to submit a rating about your stay! We appreciate the feedback!

2/10 – Forferdelig

Ernest og Page

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property needs to be demolished immediately
Bodde her 1 natt i mars 2024
Svar fra Management den 3. apr. 2024
Thank you Ernest for taking the time to submit a review about your stay. We're sorry to hear that the property was not to your liking. We wish you the best in your future travels.

10/10 – Utmerket

Takeo

Likte: Fasiliteter
The property seem a little sketchy. There’s no top lock on the door, I had to move tables and chair in front of door for just in case someone try to force themselves in. I appreciate the price overall.
Bodde her 1 natt i april 2024
Svar fra Management den 2. apr. 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that your room didn't have a security swing latch. We will make sure that it is taken care of for our next guest, thank you for making us aware. We hope to see you again in the future and appreciate your feedback.

4/10 – Dårlig

LACRESHIA

Likte ikke: Renhold og personale og service
Bodde her 2 netter i mars 2024
Svar fra Manager den 1. apr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

Marcus

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk was very pleasant, helpful and knowledgeable. Room was emaculant and smelled great!
Bodde her 1 natt i mars 2024
Svar fra Manager den 27. mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 – Forferdelig

Laura

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My 88 yo mother got bedbugs from this seedy hotel. There was one light. The tv kept turning off despite asking the front desk for help. It’s a pit.
Bodde her 1 natt i februar 2024
Svar fra Manager den 26. mars 2024
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.

4/10 – Dårlig

Dawn

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
My son and I stayed here due to his baseball tournament but I was appalled by how different the pics looked from the actual room. There were drug addicts everywhere and my son accidentally left his personal pillow but of course it never got logged in lost and found cuz they stole his $100 pillow. Wouldn’t recommend this to any family.
Bodde her 1 natt i mars 2024
Svar fra Management den 26. mars 2024
Thank you Dawn for taking the time to submit a review about your stay. We're sorry to hear that you left your son left his pillow behind. As discussed on the phone, we will work hard to try and find your son's pillow as it very well could have been washed and placed on another bed. We will stay in contact with you regarding this matter and wish you the best in your future travels.

4/10 – Dårlig

Crystal

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
They had great customer service in front desk. But the room was not that great. The carpet floor was filthy, there was baby cockroaches, the bathroom door was broken.
Bodde her 1 natt i mars 2024
Svar fra Manager den 25. mars 2024
Thank you for taking the time to submit a review about your stay. We are making changes day by day and hope you will give us another chance in the future to better serve you!

10/10 – Utmerket

Flaco

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lo recomiendo ampliamente muy seguro y cómodo
Bodde her 2 netter i mars 2024
Svar fra Management den 23. mars 2024
¡Gracias por tomarse el tiempo para enviar una reseña sobre su estadía! ¡Apreciamos sus comentarios y esperamos verlo nuevamente en el futuro!Thank you for taking the time to submit a review about your stay! We appreciate the feedback and look forward to seeing you again in the future!

10/10 – Utmerket

Sammy

Bodde her 2 netter i mars 2024
Svar fra Manager den 8. apr. 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 – Utmerket

Dominique

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice place I can bring shorty without being disturbed, didn't have to worry about my car nor junkies in the area. They had a pool though I wish they had a Jacuzzi.. the front desk clerk let me see the room and let me decide if it was up to par, which I thought was a plus nice size TV and room, plus had a microwave and refrigerator.. all in all pretty good place too stay!
Bodde her 1 natt i mars 2024
Svar fra Management den 19. mars 2024
Thank you Dominique for taking the time to submit a 5 out of 5 review about your stay. We're happy to hear that you enjoyed your stay here with us!! Thank you again for your review! We hope to see you again in the future!

6/10 – Grei

Gerry

Likte ikke: Overnattingsstedets bygg og tilstand
Run down property.
Bodde her 2 netter i mars 2024
Svar fra Management den 19. mars 2024
Thank you Gerry for taking the time to submit a rating about your stay. We wish you the best in your future travels.

2/10 – Forferdelig

talin

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super dirty and smelly. The smell inside the room was so strong that I felt nauseous. The sheets were stained. The room was completely different than the pictures, very old, and everything was pulling apart to the point that I was really disgussed to take a shower in the tub. Some of the tiles in the hallway were broken and even my foot got stuck and I almost fell. Don't waste your money, not recommended at all. This hotel should be rebuilt.
Bodde her 2 netter i mars 2024
Svar fra Management den 19. mars 2024
Thank you for taking the time to submit a review about your stay. We appreciate the feedback.

10/10 – Utmerket

Ashley

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra Management den 15. mars 2024
Thank you for taking the time to submit a 5 out of 5 rating about your stay! We appreciate the feedback!

8/10 – Bra

Tryphena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Management den 15. mars 2024
Thank you for taking the time to submit a 4 out of 5 rating about your stay! We appreciate the feedback!

2/10 – Forferdelig

Richard

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
NO TOWEL INCLUDE, HAVE TV BUT NOT CONNECTED TO ANY SIGNAL!!!! AND EVERYTHING DIRTY AND BROKEN.
Bodde her 1 natt i mars 2024
Svar fra Management den 12. mars 2024
Thank you Richard for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.

8/10 – Bra

Sarah

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management den 12. mars 2024
Thank you Sarah for taking the time to submit a rating about your stay. We appreciate the feedback!

10/10 – Utmerket

Anne

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Management den 8. mars 2024
Thank you Anne for taking the time to submit a 5 out of 5 rating on your stay! We appreciate the feedback!

4/10 – Dårlig

Dan

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This hotel is pretty sketchy. I get it everybody needs a place to stay. For me it wasn’t that big of a deal, but I was quite surprised how rundown this place was. Many people would be afraid to walk around outside.
Bodde her 4 netter i februar 2024
Svar fra Management den 5. mars 2024
Thank you Dan for taking the time to submit a review about your stay. We're sorry to hear that the hotel was not to your liking. We wish you the best of luck on your future travels!

8/10 – Bra

Ana

Likte: Renhold
Bodde her 2 netter i mars 2024
Svar fra Management den 6. mars 2024
Thank you Ana for taking the time to submit a rating about your stay! We appreciate the feedback.

6/10 – Grei

Valerie

Likte: Renhold og personale og service
The cable and wifi was out. Got lots of sleep though! :)
Bodde her 1 natt i februar 2024
Svar fra Management den 6. mars 2024
Thank you Valerie for taking the time to submit a review about your stay. We're sorry that our cable and WIFI provider had some issues with the service during your stay. We wish that there was something we could do during that time but it was out of our control. We appreciate you being understanding. We hope you will give us another chance in the future to better serve you!

2/10 – Forferdelig

Daniel

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
An absolute dump. Nothing was even average, the TV didn't even work. Furniture looked like they just got if the trash, not even towel racks. Bed was awful. Bedside lamp had no bulb.We had to leave after the first night even though it was paid for. Does expedia have no standards?
Bodde her 2 netter i februar 2024
Svar fra Management den 5. mars 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

2/10 – Forferdelig

Chris

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
3 days no tv. Walk way upstairs broken stone tiles made walk way uneven
Bodde her 6 netter i februar 2024
Svar fra Management den 5. mars 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

6/10 – Grei

Brian

Television service shutdown around 6 PM. When I inquired about a refund of some kind I was told it wasn't their fault and to bad. Television service is part of the room rate isn't it. 9 am the next day and still no tv and no refund of any kind
Bodde her 2 netter i februar 2024
Svar fra Management den 2. mars 2024
Thank you Brian for taking the time to submit a review about your stay. We're sorry that there was some issues with the cable TV during your stay. These issues were happening in the surrounding areas and was out of the hotel's control. We hope that you will give us another chance in the future to better serve you!

6/10 – Grei

Adriana

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Svar fra Management den 28. feb. 2024
Thank you Adriana for taking the time to submit a rating about your stay. We appreciate the feedback!

6/10 – Grei

Christina

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The shower curtain did not touch the floor and water was coming out when we were showing. It was a walking shower and my husband purchased a curtain to attach clips to it to e tend curtain to the bottom.
Bodde her 6 netter i februar 2024
Svar fra Management den 28. feb. 2024
Thank you Christina for taking the time to submit a review about your stay! We're sorry to hear that you had some issues during your stay. We appreciate your feedback.

10/10 – Utmerket

Anne

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Management den 28. feb. 2024
Thank you Anna for taking the time to submit a rating about your stay! We appreciate your feedback!

2/10 – Forferdelig

Stephanie

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst hotel I have ever stayed at in the US. Dirt, unclean, unsafe, no amenities, old, not maintained. Hotel is falling apart. Dangerous place to stay our sheets were dirty and unclean. We told management and they told us they would clean them next day and they lied to us. I want a refund for this staying at this disgraceful hotel.
Bodde her 2 netter i februar 2024
Svar fra Manager den 26. feb. 2024
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 – Forferdelig

Laarni

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Got an extra charge for dirty floor mat in the bathroom. We didnt even put our shoes inside the room. We use socks the whole time coz we know that floor is sticky and dirty. That mat dirt was from their dity floor.
Bodde her 2 netter i februar 2024
Svar fra Manager den 26. feb. 2024
“I’m sorry to hear about your bad experience.”

4/10 – Dårlig

Manjit

Reiste med familie og små barn
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We didn’t recieve any comforts to sleep as qhen we check in they were dirty we ask for replaced they told to do it on other day but not done for 3 nights . Strict refund policy but no refund for their failure to provide facility .
Bodde her 4 netter i februar 2024
Svar fra Manager den 26. feb. 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

8/10 – Bra

AliciaAnn

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Old need remodeling
Bodde her 1 natt i februar 2024
Svar fra Management den 21. feb. 2024
Thank you AliciaAnn for taking the time to submit a review about your stay. We appreciate the feedback.