Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av North Lakes Hotel And Spa

4 out of 5
North Lakes Hotel And Spa
Ullswater Road, Penrith, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 387 av totalt 752 anmeldelser." "
Rangering på 8 − Bra. 254 av totalt 752 anmeldelser." "
Rangering på 6 − Grei. 68 av totalt 752 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 752 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 752 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

André

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2020

10/10 – Utmerket

Malgorzata K.

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hoteller with very Nice SPA
Nice SPA and sweemingpool

10/10 – Utmerket

Chris

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff and hotel were fantastic
Bodde her 1 natt i mai 2024
Svar fra Andrew Guest Service Manager den 27. mai 2024
Dear Chris,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

10/10 – Utmerket

Trudy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were especially amazing and helped us with many questions. We loved the facilities and the location. It was very walkable to the train station and into Penrith. The restaurant has a great menu and good selection of wines.
Bodde her 3 netter i mai 2024
Svar fra Andrew Guest Service Manager den 25. mai 2024
Dear TrudyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

10/10 – Utmerket

Vickie

Reiste med partner
North Lakes Hotel & Spa is a beautiful facility with lush green gardens. Who would have thought I’d be wishing for an air conditioned room in May! The rotating fan did help a little but my room still felt humid and stuffy. Also the toilets appear to have been upgraded but holding the button in to flush is difficult. Overall NLH&S is a beautiful facility with great service and friendly welcoming staff. I would definitely stay again but during cooler weather.
Bodde her 1 natt i mai 2024
Svar fra Andrew Guest Service Manager den 20. mai 2024
Dear Vickie,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

8/10 – Bra

Angela

Reiste med partner
Cold/filtered water and milk dispensing machines in the landings
Bodde her 1 natt i mai 2024
Svar fra Andrew Guest Service Manager den 20. mai 2024
Dear Angela,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsNorth Lakes Hotel

8/10 – Bra

Graeme

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Andrew Guest Service Manager den 12. mai 2024
Dear Graeme,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.

6/10 – Grei

Paul

Reiste med partner
Likte: Renhold og fasiliteter
Didn’t realise spa not included. Bar closes way too early, 11pm on a Saturday night when bar was full, seemed odd. Good food.
Bodde her 2 netter i april 2024
Svar fra Chris Rowe - Head of Guest Experience den 1. mai 2024
Dear Paul,Thank you for taking the time to provide feedback on your stay. I do hope that you had an enjoyable time.Access to the spa is chargeable, however should you wish to discuss this further, please do get in touch.I am delighted you enjoyed the food, and hope we can welcome you back in the future.Kind RegardsChris

10/10 – Utmerket

Vanisha

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic Hotel and facilities, we spent a night here in Oct 23 and the children were looked after just as well as the adults. Excellent food in the restaurant and friendly staff.
Bodde her 1 natt i oktober 2023
Svar fra Andrew Guest Service Manager den 28. apr. 2024
Dear Vanisha,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

8/10 – Bra

John

Reiste med partner
Exerlent staff
Bodde her 2 netter i april 2024
Svar fra Andrew Guest Service Manager den 14. apr. 2024
Hi John,Thanks for the review, glad you had a great stay with us and out staff offered you a great service, look forward to visiting us again soon.RegardsAndrewGuest Services Manager.

10/10 – Utmerket

Preeti

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and cosy hotel. We stayed here for one night on our way to Inverness. We checked in during the Easter break. Kids were welcomed with Cookies. They were yummy. Spa access seemed good. Didn’t have time to try it. My daughter went for a swim. Kids had their own kit. Slippers robe, books colour pencils. Very nice touch. We had dinner in the hotel. Very tasty and fresh produce. Only complaint being they forgot about our order. My husband had to go and enquire and then it all came out in a sec all at once. Had gone a bit cold by then. Would recommend to book dinner earlier. We had to sit in a corner. Looked like a naughty corner. The good food might have compensated for it.
Bodde her 1 natt i mars 2024
Svar fra Andrew Guest Service Manager den 7. apr. 2024
Dear Preeti,Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused during your dinner service.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

2/10 – Forferdelig

Lauren

Bodde her 1 natt i mars 2024

8/10 – Bra

Philip

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fabulous staff! Every interaction was good - excellent. Would recommend. Only downside some of the carpets have seen better days.
Bodde her 1 natt i mars 2024

6/10 – Grei

Marie

Reiste med partner
Property was very clean. Didn’t expect hotel to be close to housing estate. But that’s just my opinion. The shower in the room was awful. Hardly any power.
Bodde her 1 natt i mars 2024
Svar fra Chris Rowe - Head of Guest Experience den 20. mars 2024
Hi Marie,Thank you for taking the time to provide feedback on your recent stay with us.I will share your comments with the team, and hope that we may one day welcome you back.Kind RegardsChris

8/10 – Bra

Jason

Likte: Renhold
Limited dinning
Bodde her 2 netter i mars 2024
Svar fra Chris Rowe - Head of Guest Experience den 20. mars 2024
Hi Jason,Thank you for your feedback regarding your recent stay with us, I hope that it was an enjoyable one and that we will see you again soon.Kind RegardsChris

10/10 – Utmerket

Nicky

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
North Lakes review.
Had a lovely time at The North Lakes Hotel & Spa. I am a regular visitor due to business, but this time my wife accompanied me. She really enjoyed the facilities at hotel. The evening meal was excellent, although very pricey. Overall very good.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Terrie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely place to stay, would definitely go back.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Janine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Lewis

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Andrew Guest Service Manager den 19. feb. 2024
Dear Lewis,Thank you for your rating, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 – Utmerket

laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely nights stay
The rooms were lush and the size of the bed was amazing. The food in the restaurant was amazing, one of the best meals we have had in a long time. The only comment i would make was that even though the spa was lovely, it was a bit busy for the size of it.
Bodde her 1 natt i februar 2024
Svar fra Andrew Guest Service Manager den 19. feb. 2024
Dear Laura,Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused in the Spa.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

8/10 – Bra

Janet

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Andrew Guest Service Manager den 19. feb. 2024
Dear Janet,Thank you for your rating of our hotel, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 – Utmerket

Sam

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Chris Rowe - Head of Guest Experience den 6. feb. 2024
Hi Sam,Thanks for the great review! We hope to see you again soon.Kind RegardsChris

10/10 – Utmerket

Andrew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Andrew Guest Service Manager den 27. jan. 2024
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 – Utmerket

Craig

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Post Xmas break
Excellent location for visiting different areas of Lake District.Pool and spa very good and breakfast excellent. Was pleasantly surprised to find that fresh water and milk was available in corridor close to room .Did not dine at hotel so cannot comment on this. Initially we were given room with strong paint fumes but they changed as soon as we highlighted this and we actually got upgraded.Would not hesitate to stay again.
Bodde her 3 netter i januar 2024
Svar fra Andrew Guest Service Manager den 28. jan. 2024
Dear Craig,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Andrew Guest Service Manager den 27. jan. 2024
Dear Daniel,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Patricia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Booked in for one night and had phoned the week before to request a twin room and add the spa on to our booking. Initially given a double but Grace on reception changed it immediately and gave us complimentary spa access as the systems were down. Used the bar to eat and the kitchen were very accommodating to our dietary requirements. Comfortable, uniquely decorated rooms with some lovely features- I particularly liked the milk machines on each floor and the lovely little touches in each room. Robes and slippers provided and usb charging points next to the beds.
Bodde her 1 natt i januar 2024
Svar fra Andrew Guest Service Manager den 27. jan. 2024
Dear Patricia,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Jason

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay
Stayed here about 4 years ago and it was nice then but without doubt they have raised the level. The interiors look stylish but comfortable and there are lots of thoughtful touches in the rooms.
Bodde her 2 netter i januar 2024
Svar fra Andrew Guest Service Manager den 27. jan. 2024
Dear JasonThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Ross

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic hotel. Lovely size room, all incredibly clean and lovely cosy feel to the place.
Bodde her 1 natt i november 2023
Svar fra Andrew Guest Service Manager den 17. des. 2023
Dear Ross,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

4/10 – Dårlig

Martin

Bodde her 1 natt i desember 2023

8/10 – Bra

Nicky

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Decent
The hotel overall is quite good. The bar service is far too slow. Pillows are really uncomfortable in my view. Shower very good. Meal decent, but expensive, as is the drinks.
Bodde her 1 natt i desember 2023
Svar fra Andrew Guest Service Manager den 10. des. 2023
Dear NickyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

4/10 – Dårlig

Roxanne

Bodde her 1 natt i november 2023
Svar fra Andrew Guest Service Manager den 26. des. 2023
Dear Roxanne,I am sorry to see that your recent stay with us wasn’t the most positive one.Whilst I wish you had a better experience; we will continue and strive to improve to ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsAndrewGuest Services Manager.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Love this hotel.
2nd time we have stayed and will definitely be back. Everything was perfect, can't fault it.
Bodde her 1 natt i november 2023
Svar fra Andrew Guest Service Manager den 24. nov. 2023
Dear Traveler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 – Bra

Linda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All in all it was a very relaxing and enjoyable stay. We would certainly stay again.
Bodde her 1 natt i november 2023
Svar fra Andrew Guest Service Manager den 24. nov. 2023
Dear Linda,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Maureen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a lovely hotel and the facilities were excellent. The room very clean modern and well kept with housekeeping every day ( we stayed for 3 day break). Breakfast was also excellent with a wide variety of cooked and continental options, very tasty. Getting onto and off from M6 north/southbound was a breeze as just off motorway but where thr hotel olaced is very quiet snd you cannot hear traffic. We were on 3rd floor. Also the travel to and from local sightseeing places really easy to navigate. Prices were good for this time of year so happy. Only wee comment I would make is that we dined in the hotel restaurant thecfirst night. Felt that it was a little pricey and limited menu, but what we did have (the fish) was lovely.
Bodde her 3 netter i november 2023
Svar fra Andrew Guest Service Manager den 24. nov. 2023
Dear Maureen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 – Utmerket

Deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel. Real hidden gem. Loved the refillable water and milk replacing plastic bottles
Bodde her 5 netter i november 2023

6/10 – Grei

Yvonne

Bodde her 1 natt i november 2023

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable stay close to the Lakes
Very comfortable second stay for business at this hotel. The hotel is always busy with people using the spa and sport facilities, and also users of the bar and restaurant, which demonstrate its popularity. Comfortable rooms with all facilities. My only problem this time was a shower that wouldn't stay turned on. The breakfast, if not included, seems quite expensive but is very nice and the staff providing at table service are fantastic. A great place to stay while breaking from a longer journey or before exploring the Lake District.
Bodde her 5 netter i november 2023
Svar fra Andrew Guest Service Manager den 19. nov. 2023
Dear PeterThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent stay near Lake District
Excellent stay at the North Lakes hotel, which was very well situated for where I was working. The hotel was tidy and equipped with all the expected conveniences. Breakfast was excellent and very personal service. My two disappointments were poor wireless coverage in my room and the TV would misbehave, but these were minor inconveniences.
Bodde her 4 netter i oktober 2023
Svar fra Andrew Guest Service Manager den 19. nov. 2023
Dear PeterThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 – Bra

Angela

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023

8/10 – Bra

nigel

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Edward

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed our stay
Bodde her 1 natt i oktober 2023
Svar fra Andrew Guest Service Manager den 1. nov. 2023
Dear Edward,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Janice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service from the staff was outstanding everyone was so friendly and helpful. Our room was clean, comfortable lovely bed. Loved the little milk bottles and the fresh milk machine. Dinner and breakfast options were very good and the food fantastic. We shall be back.
Bodde her 1 natt i oktober 2023
Svar fra Andrew Guest Service Manager den 14. okt. 2023
Dear JaniceThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Sonia

Bodde her 1 natt i oktober 2023

8/10 – Bra

MAE

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We liked our hotel room & the facilities,especially the pool & spa pool/jacuzzi, which we utilised! However, unfortunately there was only 1 jacuzzi & one main swimming pool, and so jacuzzi got busy at certain times in the morning etc. Breakfast was okay; eggs were served warm/ cold & not hot etc. also apparently we had to book when it really wasn’t busy, so almost didn’t make any sense because it was like where is everyone?! We were told had to book…
Bodde her 2 netter i august 2023

10/10 – Utmerket

Dom

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were very friendly and helpful and the decor was lovely The pillows in the room were very soft however and a bit uncomfortable
Bodde her 2 netter i september 2023
Svar fra Andrew Guest Service Manager den 1. okt. 2023
Dear DomThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 – Bra

Samantha

Bodde her 2 netter i september 2023

10/10 – Utmerket

mor

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Very nice spa hotel, with pool And sauna and jacuzzi , but the room wasn’t very clean, and there was food left in the fridge from the previous guest. Also the restaurant is pricey unjustly for my opinion
Bodde her 1 natt i august 2023
Svar fra Andrew Guest Service Manager den 9. sep. 2023
Dear MorThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused by the condition of the room.I am pleased to hear in general you enjoyed your stay and made good use of our Spa facilities however I will share your comments with my team especially our housekeeping department to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

10/10 – Utmerket

Tracy

Bodde her 1 natt i september 2023
Svar fra Chris - Head of Guest Experience den 9. sep. 2023
Hi Tracy,Many Thanks for the great rating following your stay with us. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

8/10 – Bra

Miss E

Bodde her 1 natt i august 2023
Svar fra Chris - Head of Guest Experience den 3. sep. 2023
Hi Miss E,Thank you for the rating, we hope you enjoyed your stay.Kind RegardsChris

6/10 – Grei

Fraser

Likte: Personale og service
Bodde her 1 natt i august 2023
Svar fra Chris - Head of Guest Experience den 3. sep. 2023
Hi Fraser,Thank you for your review.Kind RegardsChris