Dear Anonymous,I am happy to hear that you had an enjoyable stay and that you found the overall experience positive. We apologize for any difficulties you experienced with the breakfast. We take all customer feedback seriously and will review our kitchen and cutlery to provide a better experience for future guests. Thanks again for your review, and we hope to see you again soon!Sincerely,Wyndham Sea Pearl Resort Phuket

Dear Christoffer,We appreciate you taking the time to share your feedback about our product. Your review helps us understand how our customers view our product and allows us to continue to improve it. I appreciate your support!Sincerely,Wyndham Sea Pearl Resort Phuket

Dear le andre,Thank you for your review. We are sorry that the room did not meet your expectations due to signs of wear and tear and dirt in the creases and corners. We will address these issues with housekeeping to ensure that our rooms stay clean and comfortable for all guests. We apologize for the lack of sunlight in the morning, which we realize can be problematic when working on European time. Additionally, we suggest bringing mosquito spray to help protect against bites; we have some repellant available at the front desk for your convenience. Thank you for bringing these issues to our attention; we hope you will consider staying with us again.Sincerely,Wyndham Sea Pearl Resort Phuket

Thank very much for staying with us, we appreciate your compliment and will look into your feedback with improvement. We look forward to having an opportunity in welcoming you again soon to Wyndham Sea Pearl Resort Phuket. With regards, Supranee Wilaipornsawai Director of Sales & Marketing

Dear unni, Thank you for your feedback. We try and make it as clear as we can that we are not located beach side. I'm really sorry that our location did not meet your expectations. Regards, Scott

Dear Theresa, Thank you for your review. We do have an hourly shuttle bus to Patong. We recommend using the hotels facilities as these are quality controlled to a 5 star standard and convenient to you. With very best regards, Scott

Dear Khun Shaakira,We appreciate your feedback and are pleased to hear that you felt safe during your stay at Wyndham Sea Pearl Resort Phuket. Safety and comfort are paramount for us, and we're glad that we met your expectations in these areas.We value your choice to stay with us and look forward to offering you an even more welcoming and joyful experience on your next visit.Warm regards,Thanawat TunyawatsakulResort Manager

Dear Khun Lord,Thank you so much for taking the time to provide feedback on your recent stay at our resort. I apologise for the delays and service issues you encountered; it is clear we did not meet the high standards we strive to uphold.We are reviewing our staffing levels and service procedures to ensure requests are fulfilled more promptly and efficiently. Your comments are invaluable as they help us improve and continue providing exceptional service to our guests.If you wish to discuss your experience further or have any more feedback or needs during your stay, please don't hesitate to contact me directly. We are committed to ensuring your comfort and satisfaction.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khun Taylor,Thank you so much for your feedback. I apologise for the issues you experienced during your stay. We are actively addressing these concerns to ensure they are not repeated. We value your input and are committed to improving our service.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Mark,Thank you very much for taking the time to share your rating. We're truly sorry to hear that your experience did not meet the high standards we strive to provide. We take all feedback seriously and would appreciate the opportunity to hear more about your stay so we can address any specific issues. Your comfort and satisfaction are our top priorities, and we're committed to making things right. Please contact me directly at your earliest convenience so we can discuss a way forward.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khun Hoàng,Thank you very much for your outstanding review on Expedia. We're thrilled to hear that your stay at the Wyndham Sea Pearl Resort Phuket met your expectations. It's always encouraging for our team to receive such positive feedback, and we're grateful for the opportunity to have hosted you. We hope to welcome you back soon for another delightful experience.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Catherin,Thank you very much for sharing your review. We truly value your feedback and are sorry your experience did not fully meet your expectations. Ensuring the satisfaction and comfort of our guests is our top priority, and we fell short during your stay.We are committed to improving and would appreciate any specific feedback you have on how we can enhance our services and facilities. Your insights are crucial for us to address any issues and ensure a better future experience for all our guests.Please remember that we are taking your comments seriously and reviewing our practices to make the necessary improvements. We hope to welcome you back and exceed your expectations on your next visit.Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Dear Kil,Thank you very much for your positive review. We're thrilled to hear you enjoyed our prime location. At Wyndham Sea Pearl Resort Phuket, we pride ourselves on offering a peaceful retreat that uniquely combines serenity with easy access to Patong's vibrancy. This ensures a tranquil stay free from noise, both day and night.We eagerly look forward to your next visit and the opportunity to serve you again. If there's anything we can do to make your next stay even more enjoyable, please reach out.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Norbert,Thank you for your feedback. We are very sorry for any confusion or inconvenience you experienced regarding our policies regarding room changes, late checkouts, and breakfast charges. Transparency and guest satisfaction are paramount; we fell short of conveying our policies.Please know we continually strive to improve our communication and services to ensure our guests have a seamless and enjoyable stay. We have taken your comments to heart and shared them with our team for you to review and take action.We value your patronage and hope to have the opportunity to better serve you in the future with better clarity and hospitality.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Satoshi,Thank you very much for your recent stay. We noticed your review and are concerned that we may not have met your expectations. We deeply value your feedback and would greatly appreciate it if you could share any specific comments or concerns you had during your stay. Understanding your experience in detail will help us address any issues and improve our service for future visits.Your comfort and satisfaction are our top priorities, and we are committed to making things right. Please feel free to reach out directly with any further information you can provide.Sincerely,Thanawat Tunyawatsakul - Resort Manager

Dear Franck,Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We aim to provide an exceptional experience for all our guests, and we fell short in your case.We understand the importance of every aspect of a guest's stay, from the comfort and cleanliness of the rooms to the quality of service received. Please rest assured that we take your comments seriously and will investigate further to ensure improvements.We value your patronage and would appreciate the opportunity to restore your faith in our resort. If you would like to discuss your experience in more detail or give us another chance to demonstrate our true level of service, please feel free to reach out directly.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ramtin,Thank you for your review and highlighting the aspects you enjoyed about your stay with us. We're pleased you found our property good and appreciate your understanding regarding the busy road and hill. Your safety and comfort are of utmost importance to us, and we are continuously exploring ways to enhance accessibility for all our guests.It's feedback like yours that helps us improve and ensure that we provide the best possible experience. We're thrilled that you had a positive stay despite the challenges with the road. We hope to welcome you back soon, making your next visit more seamless and enjoyable.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Herbert,Thank you very much for bringing your concern to our attention. I want to assure you that the pre-authorization hold on your account is a standard procedure intended to secure your booking and potential incidental charges during your stay. This hold is not a charge, and the amount is typically released within 7-10 days post-checkout, depending on your bank's policies.I understand the inconvenience this may cause, and I sincerely apologize for any confusion. We are currently following up with our financial team to ensure that the hold is released as promptly as possible. Additionally, we will review our communication process to ensure our guests are fully informed about the deposit and pre-authorization procedures in the future.Your feedback is invaluable to us, as it helps us improve our services and guest experience. Please feel free to reach out to me directly if you have further concerns or require assistance. We are committed to making this right for you.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ave,Thank you very much for your review. We're thrilled to hear you enjoyed your stay with us. We would greatly appreciate your feedback, as it helps us maintain our high standards of service and hospitality. We're glad you found the resort you like, and we're already looking forward to your next visit. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Hanissa,Thank you very much for your outstanding review on Expedia. We are overjoyed to learn that you found your room and the jacuzzi to your liking, especially in the warmth of the evening. It's heartwarming to hear that our staff's kindness contributed positively to your experience.Your feedback is invaluable to us, and we will certainly share your kind words with our team, who will be encouraged by your satisfaction. We look forward to welcoming you back to Wyndham Sea Pearl Resort Phuket for another enjoyable stay. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Alamjit,Thank you very much for taking the time to share your rating with us. We are committed to delivering exceptional experiences and regret that your stay did not fully meet your expectations. Your feedback is invaluable, and we would love to hear more about your experience to understand how we can improve. We are dedicated to ensuring our guests have a memorable stay, and we hope to have the opportunity to serve you better in the future. Should your travels bring you back to Phuket, we invite you to stay with us again for a more satisfactory experience.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear target,Thank you very much for sharing your concerns. We sincerely regret to hear about your disappointing experience and the issues you've encountered during your stay. We want you to know that we take your feedback seriously and are currently looking into the matters you've highlighted, especially concerning security and the condition of our amenities. We aim to ensure a comfortable and enjoyable stay for all our guests, and we missed this mark with your visit. I just wanted to let you know that steps are being taken to quickly address and fix these issues. We understand the importance of every guest's experience and are committed to making substantial improvements. Your feedback is invaluable in this process, and we are grateful for the opportunity to enhance our services.Sincerely,Thanawat Tunyawatsakul - Resort Manager

Dear Ashley,Thank you very much for your kind review. It's always a pleasure to welcome you back to our hotel, and we're delighted to hear that our staff's friendliness and helpfulness stand out during your visits. Ensuring our hotel remains clean and comfortable is a top priority, and your recommendation is greatly appreciated.We look forward to your next stay, promising another exceptional experience at Wyndham Sea Pearl Resort Phuket.Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Dear Kareem,Thank you very much for your feedback. While we're glad you chose to stay with us, we're eager to learn how to elevate your experience to a five-star rating next time. Your insights are invaluable for our improvement. Please consider revisiting Wyndham Sea Pearl Resort Phuket, where we'll strive to exceed your expectations. Feel free to reach out with any specific comments or suggestions.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Guest,Thank you for your feedback. We truly apologise for the service shortcomings you experienced. It's our priority to provide a welcoming atmosphere and attentive service, and we fell short. We are reviewing our housekeeping and front desk procedures to ensure our standards are fully met in every aspect of our guest experience. Your comments are invaluable for our improvement, and we are committed to making the necessary changes. Sincerely,Thanawat Tunyawatsakul - Resort Manager

Dear Nathaniel,Thank you for sharing your wonderful experience at Wyndham Sea Pearl Resort Phuket. We are thrilled to hear you enjoyed your stay, especially your rooms by the pool and the beautiful views they offered. Your satisfaction is our top priority, and knowing we have met your expectations brings us immense joy.We look forward to welcoming you back for another memorable stay.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Nathaniel,Thank you very much for your kind words and for choosing Wyndham Sea Pearl Resort Phuket for your stay. We are delighted to hear that you loved our hotel and that the connecting room arrangement for your family added to your enjoyment. It's our pleasure to accommodate your needs and make your family stay as comfortable and memorable as possible. We appreciate your feedback and look forward to welcoming you back for another beautiful experience with us.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ashley,Thank you for your feedback. We apologize for the wait you experienced. We're actively working on improving our service speed and efficiency. Your comments are invaluable in guiding our efforts. We hope to have another opportunity to serve you better.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Elisa,Thank you very much for sharing your review. We are truly sorry to hear that your stay did not entirely meet your expectations. We are committed to providing our guests with the highest quality of service and accommodations, and we sincerely apologize for any shortcomings you experienced. Please rest assured that we are taking your feedback seriously and are taking steps to address and improve the areas you mentioned. We appreciate your input as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Edwin,Thank you very much for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. We take your concerns seriously and are immediately addressing the issues you've raised to ensure they are corrected. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to demonstrate our commitment to this goal during your next visit.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Rouzbeh,Thank you for taking the time to share your review. We strive to offer a welcoming and comfortable experience for all our guests, and we regret that we did not fully meet your expectations. Your feedback is essential to us, and we are committed to continuous improvement in all areas. We hope to have the opportunity to exceed your expectations in the future and show you the high standards of hospitality we aim to provide.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Leonilde,Thank you for your feedback. We apologise for not meeting your expectations. Your concerns are being addressed to ensure a better experience for everyone. We value your input and hope to have the chance to serve you again, providing a stay that reflects our commitment to excellence.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Amanda,Thank you very much for your positive review. We are delighted to know that your stay at the Wyndham Sea Pearl Resort Phuket met your expectations. Your appreciation for our team's efforts and the services provided is greatly valued, and we are motivated to continue delivering exceptional experiences. We look forward to the opportunity to welcome you back for another memorable visit.Warmly,Thanawat Tunyawatsakul - Resort Manager

Dear Carol,Thank you very much for your review. I'm glad to hear that you found the room to your liking. We acknowledge the communication challenges you faced and are actively working on improving our staff's language skills for better guest interaction. Regarding transportation, we understand the inconvenience and are exploring more efficient taxi services. Your feedback is invaluable in helping us enhance our guest experience. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Asmi,Thank you very much for your excellent rating on Expedia. We are delighted to learn that you had a wonderful experience at Wyndham Sea Pearl Resort Phuket. It's always heartening to hear such positive feedback, especially when it comes to the efforts of our team. Your appreciation serves as an encouragement to all of us. We eagerly look forward to your next visit and promise another serene and memorable stay, in the heart of Phuket's vibrant beauty.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Guest,Thank you very much for your feedback. We are truly sorry to hear about your disappointment with our pool villa and service during your recent stay. We take your comments seriously and are committed to improving both the condition of our facilities and the quality of our guest services. Please rest assured that we are addressing these issues with the utmost urgency to ensure a more enjoyable experience for all our guests in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Al,Thank you very much for sharing your experience. We're delighted to hear that you found your room spacious and enjoyed the peaceful ambiance of our resort. It's pleasing to know that our location, close to Patong Beach and the convenience of our shuttle service, albeit with a fee, contributed positively to your stay. We sincerely apologize for any misunderstanding regarding the airport pickup. We appreciate your understanding and are glad that the beauty of the resort, our prime location, and the pool exceeded your expectations. Your feedback is invaluable, and we look forward to the opportunity to welcome you back for another memorable stay.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Mounsif,Thank you immensely for sharing your positive experience at our hotel. It’s heartwarming to hear you enjoyed your stay, rating us highly. Your commendation serves as a beacon of pride for our team, affirming their dedication to excellence in hospitality. We are eager to extend you a warm welcome back, hoping to surpass your previous experience with even greater comfort and enjoyment. Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Dear John,Thank you very much for taking the time to share your recent experience at our resort. I deeply regret to hear about the issues you encountered, including the cleanliness of your bedroom and jacuzzi, discrepancies in bed arrangements, laundry service concerns, and the limited breakfast variety.Please accept my sincerest apologies for the inconvenience and discomfort caused. The condition you described falls short of the high standards we strive to uphold. I assure you that we are taking your feedback seriously and have addressed the cleanliness issue with our housekeeping team to prevent such occurrences in the future. Regarding the bed arrangements and information on Expedia, we are reviewing our communication and partnerships to ensure accuracy in room descriptions. For the inconvenience caused by the water supply issue and the laundry service, I extend my sincerest apologies and understand how distressing this must have been.We are committed to providing our guests with the highest quality of service and facilities. I hope we will have another opportunity to demonstrate our dedication to excellence and to making your next stay a memorable and pleasant experience.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Simone,Thank you very much for your review and for choosing our resort for your stay. I am glad to hear that you found comfort in your room and enjoyed the views and our restaurant. However, I am concerned to learn about the issues you encountered, particularly with the spa being in need of repair.Please know that we are in the process of improving our facilities, including the spa, to ensure that all amenities are up to the high standards our guests expect and deserve. Your feedback about the resort feeling a bit run down is also taken seriously, and we are committed to addressing these concerns with the necessary refurbishments.We appreciate your comments about our location and understand the limitations of being situated on a hill. We continuously aim to enhance our transportation services for greater accessibility and convenience for our guests.Your feedback is invaluable to us, and we are grateful for the opportunity to improve. We hope to welcome you back in the future to experience the enhancements we are making.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Shailesh,Thank you very much for taking the time to share your feedback. I am truly sorry to hear that your recent stay did not meet your expectations. Please know that we take your concerns seriously and are committed to addressing them.We strive to provide our guests with exceptional service and facilities, and it is clear that in this instance, we fell short. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we are taking the necessary steps to enhance our offerings and ensure a more comfortable and enjoyable experience for all our guests in the future.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with the high standard of hospitality we are known for.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Solongo,Thank you very much for sharing your experience with us. While I am pleased that you chose our resort, I regret that your stay did not completely meet your expectations. I am truly sorry to hear that certain aspects of our service and facilities did not fully satisfy you.We are continuously striving to improve every facet of our guest experience, and your feedback is essential in guiding these improvements. I assure you that we are actively working on enhancing our amenities and services to better meet the needs of our guests.I hope you will consider staying with us again, so we have the opportunity to provide you with a more positive experience that reflects our commitment to excellence in hospitality.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Samuel,Thank you very much for sharing your positive experience. We are delighted to hear that our staff's friendliness and willingness to help made a significant impact on your stay. It is our priority to provide exceptional service and a welcoming atmosphere for all our guests.Your kind words are greatly appreciated and will be shared with the team, serving as encouragement to continue delivering the high standard of hospitality we strive for. We are glad that we could contribute to making your stay enjoyable and memorable.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Alcides,Thank you very much for taking the time to share your feedback. We are pleased to hear that you found our rooms to be ample and comfortable. However, I am genuinely sorry to learn about the issues you experienced with the Internet, phone line, and our front desk service.Your experience does not reflect the high standard of service we aim to provide. Please be assured that we are investigating these concerns and taking immediate steps to rectify the situation to prevent such issues from recurring in the future.We appreciate your patience and understanding in this matter, and we hope to have the opportunity to serve you better during your next stay.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Jamal,Thank you very much for taking the time to rate your stay at Wyndham Sea Pearl Resort Phuket. We are pleased to see that you have enjoyed your time with us. It's always heartening to know that our guests appreciate our efforts. Your rating motivates us to continue enhancing our services and facilities. If there were any aspects of your stay that could have been improved, we would be grateful to hear your suggestions. Our goal is to provide an exceptional experience for every guest. We hope to have the pleasure of welcoming you back in the future, ensuring a 5 out of 5 experience next time.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khalid,Thank you very much for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. It's important for us to understand where we fell short so we can make necessary improvements. Please know that your comments have been shared with the relevant teams for review. We are committed to providing our guests with the highest quality of service and facilities, and your input is invaluable in helping us enhance our standards. We sincerely hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction. Should you wish to discuss your experience further, please do not hesitate to reach out.Warm regards,Thanawat Tunyawatsakul - Resort Manager