Takterrassebar

Anmeldelser av SO/ Paris Hotel

5 out of 5
SO/ Paris Hotel
10 Rue Agrippa d'Aubigné, Paris

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 92 av totalt 118 anmeldelser." "
Rangering på 8 − Bra. 15 av totalt 118 anmeldelser." "
Rangering på 6 − Grei. 6 av totalt 118 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 118 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 118 anmeldelser." "

9,8/10

Renhold

9,2/10

Personale og service

9,6/10

Fasiliteter

9,8/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Michaela

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Check in sehr holprig und wir hatten zwei Stunden Zeitverlust dadurch. Der Pool ist sehr ungemütlich und lädt nicht zum entspannen ein (Badekappenpflicht) da recht unschön gestaltet.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Justin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Place is five stars all around. Location, rooms, the rooftop bar and dining, the breakfast spread. The whole 9 yards. You will not be disappointed here.

10/10 – Utmerket

Manuel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena ubicación y bonitas instalaciones, por las noches se escucha una pequeña alarma nada más que no sabía de dónde provenía.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Marc

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing!
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Timothy

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff and wonderful views from the restaurant and rooftop bar of the river and other landmarks
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Ravi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extraordinary service and a view to kill for!
Bodde her 2 netter i mai 2024
Svar fra Stefan Viard - General Manager den 17. mai 2024
Dear Ravi,Thank you for sharing this amazing feedback with us. It is a pleasure to read how much you enjoyed your stay at SO/ Paris and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Tarek

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property.
Bodde her 4 netter i mai 2024
Svar fra Stefan Viard - General Manager den 7. mai 2024
Dear Tarek,We very much appreciate you taking the time to share your feedback with us. It was a pleasure welcoming you at SO/ Paris and we are delighted to read that you had a great stay. The entire team is looking forward to see you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Eugene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service and facilities.
Bodde her 5 netter i april 2024
Svar fra Stefan Viard - General Manager den 7. mai 2024
Dear Eugene, Thank you for your feedback. It is a pleasure to know how much you enjoyed your stay at SO/ Paris and we are looking forward to see you again soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

William og New York

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room well appointed and has a nice view of the Major landmarks, but as expected on the smaller side for Paris.
Bodde her 3 netter i april 2024
Svar fra Stefan Viard - General Manager den 25. apr. 2024
Dear William, Thank you for sharing your feedback with us. It is a pleasure welcoming you in our Parisian Lighthouse and we are thrilled to read how much you enjoyed your experience at SO/ Paris. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Pascal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel all around with stunning views of Paris. The breakfast buffet is outstanding. The staff, service, location and amenities are world class.
Bodde her 2 netter i april 2024
Svar fra Stefan Viard - General Manager den 22. apr. 2024
Dear Pascal,Thank you for your feedback ! It was a pleasure having you with us and we are delighted to read how much you enjoyed your stay in our Parisian Lighthouse. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Yohannan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an amazing experience, and the staff was super chill and attentive!
Bodde her 5 netter i april 2024
Svar fra Stefan Viard - General Manager den 22. apr. 2024
Dear Yohannan, Thank you for sharing your feedback with us. It was a pleasure welcoming you and we are delighted to read how much you enjoyed your experience in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

Luong

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I did not feel like being in a 5 stars hotel.
Bodde her 5 netter i april 2024
Svar fra Stefan Viard - General Manager den 22. apr. 2024
Dear Luong, We're sorry to hear that you didn't feel like you were experiencing the level of service and comfort expected from a five-star hotel during your stay with us. Your satisfaction is of utmost importance to us, and we take your feedback seriously.Please feel free to reach out to us directly with any additional feedback or concerns you may have to make sure that we look into the matter accordingly. I hope that we will be able to welcome you back soon in our Parisian Lighthouse for, I can assure you, a wonderful experience. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Sanyogita

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Stefan Viard - General Manager den 15. apr. 2024
Dear Sanyogita, Thank you for rating your experience at SO/ Paris. It was a pleasure welcoming you in our Parisian Lighthouse and we are looking forward to see you again soon wih us. Stefan ViardGeneral Manager - SO/ Paris

2/10 – Forferdelig

Ann

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Front desk staff appeared immature, does not know how to apologize and absolutely knows nothing about service recovery. Requested water to be sent to the room, never got the water, even after making the request twice. Had to walk to the store to buy water. Instead I got a voucher for 2 drinks at the bar. Didn’t want alcohol, I needed H2O. They never apologized when they messed up my check in and the issue with my CC. Stay was ok but it appeared there were no senior staff on duty maybe more customer service training is warranted.
Bodde her 5 netter i april 2024
Svar fra Stefan Viard - General Manager den 15. apr. 2024
Dear Ann,First of all, I would like to thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointing experience. It's understandable that you expected prompt and efficient service, especially when it comes to basic requests like water delivery and check-in processes. Please rest assured that we take your feedback seriously and that the necessary will be done to make sure that we provide guests with the exceptional service they deserve.While I understand your reluctance to stay with us again, I really hope that you will agree to give us a second chance to make your stay a success. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Eugenio og Coral Gables

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is very nice, but Transportation can be tricky, the hotel is not very close to tourist attractions
Bodde her 3 netter i april 2024
Svar fra Stefan Viard - General Manager den 15. apr. 2024
Dear Eugenio,Thank you for sharing your feedback with us. It is a pleasure to read that you had a nice experience in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

delores og charlotte

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall, this was a very good hotel. Staff was attentive. My only complaint was their inaccurate quotes on time to travel to certain places. Way under estimating and making us miss a tour.
Bodde her 2 netter i april 2024
Svar fra Stefan Viard - General Manager den 9. apr. 2024
Dear Delores, I'm glad to hear that you had a positive experience overall at the hotel and that the staff were attentive to your needs. Rest assured that we understand the importance of reliable information for our guests' plans and will work to improve in this area.Stefan ViardGeneral Manager - SO/ Paris

6/10 – Grei

Alexis

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 5 netter i mars 2024
Svar fra Stefan Viard - General Manager den 4. apr. 2024
Dear Alexis, I am sorry to see that your stay didn't fully met your expectations. In order for us to improve ourselves, I would be very grateful if you could share more details on your experience. Please do not hesitate to reach out to us, we would be happy to discuss further with you. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Philip

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super comfortable stay.
Bodde her 3 netter i mars 2024
Svar fra Stefan Viard - General Manager den 4. apr. 2024
Dear Philip,Thank you for your feedback. It is a pleasure to read that your stay was a great success and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

HARUKA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
電動自転車の無料貸し出しがあり非常に便利。ルーブルまでは自転車で約15分ほど。スタッフは非常にフレンドリーです。
Bodde her 3 netter i mars 2024
Svar fra Stefan Viard - General Manager den 28. mars 2024
Dear Haruka,Thank you for your feedback. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

babak

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel the rooms are spacious and high tech
Bodde her 4 netter i mars 2024
Svar fra Stefan Viard - General Manager den 28. mars 2024
Dear Babak,Thank you for your feedback. We are thrilled to read that you enjoyed our rooms and that you had a great stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

MIKIKO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
チェックインではモダンなデザインのエントランスの出迎え、スタッフの笑顔に癒されました。 部屋の清潔さも行き届いており、快適でした。 部屋の家具も洗練されたデザイナープロダクトのもので日常の快適さと非日常のコンセプトが融合して粋な感じでした。 難点はロビーから部屋への移動がオートマティックですが、複数利用すると乗り間違いがあり、別のフロアについてしまいました。 総じて満足しています。さすが五つ星。
Bodde her 4 netter i mars 2024
Svar fra Stefan Viard - General Manager den 28. mars 2024
Dear Mikiko,Thank you for taking the time to share your kind feedback with us. It was a pleasure to welcome you in our Parisian Lighthouse and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Alan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is beautiful and very modern. It is far away from main attractions in Paris but it is a very nice hotel.
Bodde her 3 netter i mars 2024
Svar fra Stefan Viard - General Manager den 14. mars 2024
Dear Alan, Thank you for sharing this kind feedback with us. We are happy to know how much you enjoyed our hotel and your Parisian experience. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Shahinda

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great room and bar and location . Modern , chic , and luxurious
Bodde her 3 netter i mars 2024
Svar fra Stefan Viard - General Manager den 14. mars 2024
Dear Shahinda, Thank you for your feedback. It is a pleasure to read that your stay met your expectations and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Stefan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Stefan Viard - General Manager den 23. feb. 2024
Dear Stefan,Thank you for sharing your feedback with us. It was a pleasure welcoming you in our Parisian Lighthouse and we are happy to see that your stay was a perfect success. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

Ivan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Wonderful panoramic view from the restaurant and bar on the 15th and 16th floors Excellent area near the Seine and Notre Dame Service during breakfast questionable Bed not too comfortable In a 5-star hotel, dirty glasses in the room must be replaced, and if they are replaced, others must be left available
Bodde her 3 netter i februar 2024
Svar fra Stefan Viard - General Manager den 21. feb. 2024
Dear Ivan, Thank you for your feedback. It was a real pleasure welcoming you and we are happy to read that you enjoyed our panoramic views over Paris. We have shared your feedback regarding the glasses to the appropriate team to make sure that this won't happen again. The entire team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Justin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
An amazing hotel! From the moment we arrived, the staff were outstanding. Tom at reception was so welcoming and helpful. The location was perfect to take in all the tourist areas without being stuck in the middle of the noisy parts of the city. Would absolutely recommend this hotel.
Bodde her 4 netter i februar 2024
Svar fra Stefan Viard - General Manager den 21. feb. 2024
Dear Justin,Thank you for sharing your feedback with us. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse from check-in to check-out. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Celine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i desember 2023
Svar fra Stefan Viard - General Manager den 19. feb. 2024
Chère Céline,Nous vous remercions d'avoir choisi le SO/ Paris pour votre récent séjour Parisien et d'avoir pris le temps de noter cette expérience. C'est un plaisir de constater que votre séjour ait été une parfaite réussite et nous espérons pouvoir vous accueillir de nouveau bientôt parmi nous. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

François

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sur les toits de Paris
Ce fut un moment tres agréable de l’arrivée au départ !
Bodde her 1 natt i februar 2024
Svar fra Stefan Viard - General Manager den 13. feb. 2024
Cher François,Merci d'avoir pris le temps de nous partager vos impressions suite à votre récent séjour parmi nous. C'est un plaisir de lire que votre séjour dans notre Phare Parisien ait été un succès du début à la fin. Toute l'équipe du SO/ Paris espère vous accueillir de nouveau bientôt parmi nous ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Vicky

Likte: Personale og service og overnattingsstedets bygg og tilstand
excellent design and finishes
Bodde her 4 netter i februar 2024
Svar fra Stefan Viard - General Manager den 13. feb. 2024
Dear Vicky,Thank you for rating your experience at SO/ Paris. It was a sincere pleasure welcoming you and we are thrilled to see that your stay met your expectations. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clearly a hotel of choice
Great welcome at the reception, very new hotel in good shape, nice rooms, beautiful rooms, great view, nice restaurant, clearly a hotel to choose in Paris!
Bodde her 1 natt i februar 2024
Svar fra Stefan Viard - General Manager den 6. feb. 2024
Dear Michael,Thank you for your feedback. It is a pleasure to read that you enjoyed your stay at SO/ Paris from check-in to check-out. The entire team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Jeffery

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top floor bar with amazing 360 view of Paris, major sites clearly visible
Bodde her 3 netter i januar 2024
Svar fra Stefan Viard - General Manager den 6. feb. 2024
Dear Jeffery,Thank you for sharing your feedback following your recent stay at SO/ Paris. We are happy to know how much you had a wonderful experience and we are looking forward to see you again soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Jose og San Isidro

Forretningsreisende, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel with modern and comfortable rooms
Bodde her 6 netter i januar 2024
Svar fra Stefan Viard - General Manager den 30. jan. 2024
Dear Jose,Thank you for sharing your feedback with us. It is a pleasure to know how much you enjoyed your stay in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

sunghee

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
파리에서 도난 사고가 많다고 해서 5성급호텔로 예약했습니다. 크리스마스 연말시즌이라 호텔 로비 내부도 예쁘게 꾸며져있었고 직원분들이 매우 친절했어요. 제가 말하고싶은건 안전인데 엘리베이터가 숙박고객만 이용가능한데 거기다 제가 묵는 층만 갈 수 있어서 좋았어요. 여행중 제가 아파서 호텔에 오래머물렀는데 호텔이 좋아서 기분좋게 머물렀습니다. 다만 4박5일 머물렀음에도 물 리필이 되지않았다는 점, 샤워칸이 통유리라 개방적인 점이 조금 불편했네요. 그래도 편히 머물다왔습니다.
Bodde her 4 netter i desember 2023
Svar fra Stefan Viard - General Manager den 30. jan. 2024
Dear Sunghee, We very much appreciate you taking the time to share your feedback with us. It is a pleasure to read that you had a wonderful time in our Parisian Lighthouse and that you really enjoyed our Christmas decorations. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Narongchai

Bodde her 5 netter i januar 2024
Svar fra Stefan Viard - General Manager den 30. jan. 2024
Dear Narongchai,Thank you for rating your experience at SO/ Paris. The entire team is happy to see that your stay met your expectations and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Eva

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Stefan Viard - General Manager den 21. mars 2024
Dear Eva,Thank you for taking the time to rate your experience at SO/ Paris. The entire team is thrilled to see that your stat met your expectations and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Ann

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Stefan Viard - General Manager den 17. jan. 2024
Dear Ann,Thank you for rating your experience at SO/ Paris. The entire team is happy to see that your stay met your expectations from check-in to check-out. See you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Ana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
el personal fue muy accesible y encantador, nos regalaron una botella de vino y pastelitos, nuestra habitacion tenia una vista espectacular a la Seine
Bodde her 2 netter i januar 2024
Svar fra Stefan Viard - General Manager den 12. jan. 2024
Dear Ana,Thank you for your feedback. We are happy to read that your stay was a great success, especially thanks to the friendliness of our team who will be very happy to know that they contributed to the success of your experience. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Carlos

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Except for the service and food at new years dinner were table location, service and food was ZERO the rest was excellent
Bodde her 2 netter i desember 2023
Svar fra Stefan Viard - General Manager den 5. jan. 2024
Dear Carlos, Thank you for choosing SO/ Paris to celebrate your end of 2023 ! It is a pleasure to read how much you enjoyed your experience with us. Regarding your feedback on your dinner at Bonnie, we are sorry to read that the service and food didn't met your expectations. Please do not hesitate to reach out to us to share more details on how we could improve ourselves. The entire team wishes you a wonderful new year and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel but not as good as other So/ hotels.
Bodde her 2 netter i desember 2023
Svar fra Stefan Viard - General Manager den 31. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are happy to read that you enjoyed your stay and would love the know more details on how we could improve ourselves to make sure your next Parisian experience will be a perfect one. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very helpful, especially in the Angie restaurant for breakfast. We fully enjoyed our stay
Bodde her 1 natt i desember 2023
Svar fra Stefan Viard - General Manager den 2. jan. 2024
Dear Kevin,Thank you for taking the time to share your feedback with us. It is a great pleasure to read how much you enjoyed your stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Gerard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Génial
Une semaine a permis de prendre pleinement la qualité de cet hôtel. Ce sentir comme chez soit avec toute l’attention du personnel dans un cadre exceptionnel que du bonheur
Bodde her 7 netter i desember 2023
Svar fra Stefan Viard - General Manager den 26. des. 2023
Cher Gérard,Merci pour cet aimable retour. Nous sommes ravis de lire que votre séjour ait été à la hauteur de vos attentes et que vous ayez particulièrement apprécié votre semaine dans notre Phare Parisien. Ce fut un sincère plaisir de vous accueillir au SO/ Paris et espérons pouvoir vous revoir de nouveau bientôt parmi nous ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Yolanda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was superb
Bodde her 4 netter i desember 2023
Svar fra Stefan Viard - General Manager den 26. des. 2023
Dear Yolanda, Thank you for sharing your feedback with us. It is a pleasure to read that you had an amazing experience in our Parisian Lighthouse and that you really enjoyed the service of our team. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 – Bra

Gheorghe

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Amazing views, high prices & poor service
We loved the amazing views from our room, which was very comfortable. We travelled with a baby and managed to have our baby bottles sterilised by the room service team (after putting them in microwaveable sterilisation bags and giving lots of instructions to the team). Food from the hotel was good, though for the prices we were expecting a bit more. Sadly, the service was consistantly poor throughout our stay, be it the room service (we had to have a lot of back and forth discussions to ensure they would actually deliver what we were ordering, and among multiple blunders, we were overcharged once and given an already open jar of honey once), the restaurant service (the manager ended up reimbursing our breakfast orders to apologize), the Codage spa reservation team (45 min of back and forth to ensure we would get access to the hamman before our treatment and it turned out they didn't even end up booking the hammam and booked a 90 min treatment instead of a 60 min one), and the hotel reservation team ended up charging us for an extra bed we didn't ask for or get and that we had to contest.
Bodde her 7 netter i desember 2023
Svar fra Stefan Viard - General Manager den 26. des. 2023
Dear Gheorghe,Thank you for taking the time to share your feedback with us. While I am happy to read that you absolutely loved your room and the views, I regret to see that the service you experienced didn't met your expectations. Please rest assured that our goal is to deliver a 5 stars experience from check-in to check-out and that your feedback will allow us to improve ourselves regarding the subject you mentionned. I hope that we will be able to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a lovely hotel, with wonderful people and great rooms.
Bodde her 4 netter i desember 2023
Svar fra Stefan Viard - General Manager den 26. des. 2023
Dear Karen, Thank you for your feedback. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Moushumee og san jose

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful, modern, and new hotel. Rooms are great and staff was very helpful. The location is convenient and next to a metro but a bit far from main attractions in the south and north.
Bodde her 3 netter i desember 2023
Svar fra Stefan Viard - General Manager den 19. des. 2023
Dear Moushumee,Thank you for sharing your impressions following your recent stay with us. It is a pleasure to read that you enjoyed your stay, especially our rooms and the service of our team. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Kyle

Bodde her 5 netter i november 2023
Svar fra Stefan Viard - General Manager den 19. des. 2023
Dear Kyle, Thank you for rating your recent experience with us. It is a pleasure to know how much your stay was a success and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Maurice

Bodde her 1 natt i november 2023
Svar fra Stefan Viard - General Manager den 19. des. 2023
Dear Maurice, Thank you for taking the time to rate your experience with us. It is a pleasure to read that your stay was a wonderful experience and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

4/10 – Dårlig

Lari

Nice hotel but poor execution
Service level doesn’t meet the criteria of a 5 star hotel. Young personnel who doesn’t have proper management and therefore many things go wrong. A decent 4 star hotel, but definitely not 5 star experience.
Bodde her 3 netter i desember 2023
Svar fra Stefan Viard den 6. des. 2023
Dear Lari, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed our hotel and appreciate you recognizing our efforts. At SO/ PARIS, we strive to provide an excellent experience for all of our guests. Our team is dedicated to making each guest’s stay unique and unforgettable. We understand your comments and take them very seriously as we continually strive to improve our services. We value your feedback and hope that you will give us a second chance in the future so that we can show you what we can do best.Stefan ViardGeneral Manager – SO/ Paris

8/10 – Bra

Toufek

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Stefan Viard - General Manager den 7. des. 2023
Cher Toufek,Nous vous remercions d'avoir pris le temps de noter votre expérience au SO/ Paris et espérons pouvoir vous accueillir de nouveau bientôt dans notre Phare Parisien. Stefan ViardGeneral Manager - SO/ Paris

10/10 – Utmerket

Micheline

Bodde her 3 netter i oktober 2023
Svar fra Stefan Viard - General Manager den 7. des. 2023
Chère Micheline,Merci d'avoir pris le temps de noter votre expérience au SO/ Paris. Nous sommes ravis de constater que votre séjour ait été à la hauteur de vos attentes et espérons vous accueillir de nouveau bientôt dans notre Phare Parisien. Stefan ViardGeneral Manager - SO/ Paris