Where to begin. First off, upon arrival after check in time, we were told our room type we pre-booked and paid for through Expedia wasn't available and they wouldn't know when it would be. We accepted another room that was so dreadfully small, we couldn't pass each other without one person sitting on the bed. And the beds, two single, that my feet hung over and had a plastic sheet that trapped the heat and moisture. The room was unbearably hot,vehicle advertising air conditioning, it absolutely did not have any. We didn't sleep at all. We needed water and asked for a paper cup or glass at the front desk and where told no. They couldn't offer us any. Despite having several restaurants. We asked for a steamer or iron, they told us we needed to bring our clothes down to a room in the lobby to use???? No coffee in room or kettle. We should have booked a hostel and had a better stay.