Eksteriør

Anmeldelser av Dream Castle Hotel

4 out of 5
Dream Castle Hotel
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 425 av totalt 1011 anmeldelser." "
Rangering på 8 − Bra. 325 av totalt 1011 anmeldelser." "
Rangering på 6 − Grei. 148 av totalt 1011 anmeldelser." "
Rangering på 4 − Dårlig. 58 av totalt 1011 anmeldelser." "
Rangering på 2 − Forferdelig. 55 av totalt 1011 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

JASON

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i juli 2023
Svar fra Enrica - Assistant Front Office Manager den 25. juli 2023
Dear Jason,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

6/10 – Grei

Stig Fredrik

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Bodde her 4 netter i juni 2023
Svar fra Livie - réceptionniste den 19. juli 2023
Dear Stig Fredrik,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Bra

Ben-Levi

Bodde her 4 netter i oktober 2022
Svar fra Chloé - Guest relation den 30. nov. 2022
Dear Ben-Levi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Chloé - Guest relation

10/10 – Utmerket

Hilde

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra, men litt mye kø til frokost
Bodde her 7 netter i juni 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2020

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i februar 2020

6/10 – Grei

Marco

Likte: Renhold
Alles Extra ist sehr teuer wue Parken für 17€ die Nacht, einfaches Mittagessen an der Bar, z.B. ne Cola für 6 €, Abendessen nur in Form von Bufett möglich und das für 37€ pro Nase ( ohne Getränke)
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Henrik

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good for families. Easy transport to Disneyland by the shuttle bus.
Bodde her 3 netter i mai 2024
Svar fra Dream Castle Hotel - Quentin den 26. mai 2024
Dear Henrik,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

8/10 – Bra

Jürgen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel schön und sauber. Shuttle Busse zum Disneyland aber immer sehr voll.
Bodde her 4 netter i mai 2024
Svar fra Itziar den 25. mai 2024
Dear Jurgen,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Itziar den 24. mai 2024
Chère Elizabeth,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hôtel Itziar

6/10 – Grei

Melanie

Reiste med familie
Likte: Renhold og personale og service
Zimmer und Personal sind wunderbar. Der Fitnessraum ist marode und sehr vernachlässigt. Das Frühstück ist absolut unterirdisch, bietet keine Auswahl und besteht nur aus leeren Kohlenhydraten
Bodde her 2 netter i mai 2024
Svar fra Livie den 22. mai 2024
Lieber Melanie,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke über unser Hotel mitzuteilen.Jedes Kundenfeedback ist einzigartig, da es uns hilft, unsere Dienstleistungen zu verbessern.Zögern Sie auch nicht, uns eine E-Mail zu senden, wenn Sie mehr über Ihren Aufenthalt mitteilen möchten.Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen und wünsche Ihnen einen angenehmen Tag,Aufrichtig,Reception Team

10/10 – Utmerket

Amanda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommend this hotel if you are planning to go to Disney. The hotel is beautiful, ignore the negative reviews as I couldn't find one issue with the hotel. The free shuttle bus can get busy at peak times but this would be the same for any hotel. Breakfast is the most quiet at 7am we were the only family in there. It does get a lot busier from 8:30am but I did witness staff replenishing food that had ran out. The reception staff were extremely helpful and friendly when the children realised there wasn't bunk beds in the room they happily changed our room for us. We also opted for late check out on our last day which I thought was excellent value for money at only 10 euros per hour. This meant the children could still take advantage of the play area and swimming pools and we had our room as a base before our evening flight. I wouldn't hesitate to give our stay 5 stars. Thank you Dream Castle.
Bodde her 3 netter i mai 2024
Svar fra Livie. den 22. mai 2024
Dear Amanda,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Reception Team.

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Livie. den 22. mai 2024
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Reception Team

6/10 – Grei

Connie

Reiste med familie og små barn, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The food here was horrible and over priced.
Bodde her 4 netter i mai 2024
Svar fra Itziar den 20. mai 2024
Dear Connie,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurrence.We hope we will be able to welcome you again soon,We wish you a very nice day.Dream Castle Hotel

8/10 – Bra

Silvio

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Ein schönes Hotel, Zimmer sind etwas abgelebt (Matratzen durchgelegen, Fugen im Bad schimmel) Zimmer wurden in den 5 Tagen nur die Handtücher getauscht, nicht Gesaugt bzw. im Bad mal sauber gemacht.
Bodde her 4 netter i mai 2024
Svar fra Itziar den 17. mai 2024
Dear Silvio,Thank you so much for taking the time to share your experience with us.We are glad to see that you had an amazing stay and that you enjoyed our services.We value each of our guests’ comments and satisfaction is our priorityBest regards,Dream Castle Hotel

10/10 – Utmerket

Douglas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice room. They understand that people travel with children to Disneyland Paris! It was a great mix of fun for kids and amenities for adults. Breakfast was great. Lots of good choices.
Bodde her 2 netter i februar 2024
Svar fra front office den 13. mai 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Dream Castle Hôtel

10/10 – Utmerket

Sarah

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir hatten erneut einen großartigen Aufenthalt, wir waren das zweite Mal da. Der neue Außenpool ist so toll gestaltet, der war das Highlight unseres Aufenthalts. Wir kommen nächstes Jahr wieder!
Bodde her 3 netter i mai 2024
Svar fra front office den 13. mai 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Dream Castle Hôtel

8/10 – Bra

Ruben

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you are going to Disney Land then this is probably the best value for money choice - a cwry decent hotel not far from Disney park (i have been is most of the hotel in the area).
Bodde her 3 netter i mai 2024
Svar fra Dream Castle Hotel - Quentin den 12. mai 2024
Dear Ruben,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

6/10 – Grei

Manh

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Hotel war sehr schön. Frühstück war jedoch sehr sehr mager für ein 4 Sterne Hotel.
Bodde her 3 netter i mai 2024
Svar fra Dream Castle Hotel - Quentin den 12. mai 2024
Dear Manh,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our services and the friendliness of our staff.We are sincerely sorry to read that our breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you.We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 – Bra

Guillaume

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très beau et confortable
Bodde her 1 natt i mai 2024
Svar fra Itziar den 12. mai 2024
Cher Guillaume,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,Dream Castle Hotel

8/10 – Bra

Anne-Marie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Het hotel was prima! We hebben er 1 nachtje overnacht om vandaar uit naar het disneyland hotel te reizen. Prima hotel doet niet veel onder voor het Disneyland hotel. Voor ons is alleen de pendel bus met kinderwagen wat lastig maar wel een een hele goede oplossing en voordeliger!
Bodde her 1 natt i mai 2024
Svar fra Itziar den 12. mai 2024
Dear Anne Marie,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Bernardus

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ideaal hotel voor een paar dagen Disney. Gratis shuttle die je zo naar Disney brengt in 10 min. Lekkere ruime kamers, zeer uitgebreid ontbijt.
Bodde her 3 netter i april 2024
Svar fra Enrica - Assistant Front Office Manager den 10. mai 2024
Dear Bernardus,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,

6/10 – Grei

ANA

Reiste med en gruppe
Likte: Renhold
A la llegada en el check in no nos dieron ningún tipo de información. Tuvimos que preguntar a que hora podríamos hacer el check in en la habitación. A qué hora era el desayuno y donde. La habitación estaba bastante bien. Espaciosa y limpia. El desayuno dejaba mucho que desear. Pocas opciones y no había cocineros preparando huevos o bacon entre otras cosas al momento. El parking es de pago y precisamente no es barato que digamos. Debería ser gratuito o dar opciones de gratuito y pago al menos
Bodde her 3 netter i mai 2024
Svar fra Itziar den 9. mai 2024
Estimada Ana,Gracias por tomarse el tiempo de hacernos llegar sus comentarios tras su estancia en Dream Castle.Lamentamos que el servicio y las instalaciones del hotel no hayan estado a la altura de sus expectativas y le pedimos que acepte nuestras más sinceras disculpas.Tenga la seguridad de que estamos comprometidos a proporcionar una experiencia de calidad a nuestros huéspedes y hacemos todo lo posible a diario para conseguirlo.Esperamos que a pesar de esta mala experiencia, vuelva a confiar en nosotros para su próxima estancia y podamos mostrarle una imagen mucho más agradable de nuestro establecimiento.Atentamente,Dream Castle Hotel Itziar

10/10 – Utmerket

Kevin og Edmonton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A lovely place to lay our heads after full days at Disney. Clean, comfortable, and close to the parks. Very helpful reception too. The complimentary breakfast was also outstanding!
Bodde her 2 netter i april 2024
Svar fra Itziar den 9. mai 2024
Dear Kevin,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Sheena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Itziar den 6. mai 2024
Chère Sheena,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

6/10 – Grei

Alex

Likte: Renhold
Bodde her 4 netter i april 2024
Svar fra Itziar den 6. mai 2024
Cher Alex,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

8/10 – Bra

Denise

Bodde her 4 netter i april 2024
Svar fra Itziar den 24. mai 2024
Chère Denise,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hôtel Itziar

10/10 – Utmerket

Ariston

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spacious and comfortable room, EXCELLENT breakfast buffet, shuttles to Disney and train station, very friendly and bilingual staff, excellent theming and cleanliness
Bodde her 2 netter i april 2024
Svar fra Itziar den 4. mai 2024
Dear Ariston,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Gary

Reiste med familie og små barn, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Well worth the money, massive suite. Only downfall was the food both breakfast and evening meal was terrible.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Diego

Bodde her 1 natt i april 2024
Svar fra Livie. den 22. mai 2024
Dear Diego,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Reception Team.

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Itziar den 4. mai 2024
Cher Christopher,Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hôtel

8/10 – Bra

Daniela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Frühstücksraum war viel zu laut und unordentlich.
Bodde her 3 netter i mars 2024
Svar fra Itziar den 2. mai 2024
Dear Daniela,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurence.We hope we will be able to welcome again soon,We wish you a very nice day.Dream Castle Hotel

8/10 – Bra

Edouard

Likte: Renhold og personale og service
Bodde her 8 netter i april 2024
Svar fra Itziar den 2. mai 2024
Dear Edouard,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

8/10 – Bra

MARIE-LINE

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hôtel très agréable et personnel sympathique. Seul bémol, l'hotesse d'accueil ne nous a pas indiqué qu'il fallait se servir de la carte de la chambre pour faire fonctionner l'ascenseur Ni que les serviettes pour la piscine devaient être récupérées à l'accueil. Et lors de mon appel téléphonique il y a quelques jours on ne m'a pas précisé que le restaurant astrolab n'existait plus Nous avons été contraints de diner à la rôtisserie avec un buffet.
Bodde her 1 natt i april 2024
Svar fra Itziar den 29. apr. 2024
Chère Marie-Line,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

10/10 – Utmerket

Akisha

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was great for our large group that we brought to Paris. The staff were kind and patient with us.
Bodde her 4 netter i april 2024
Svar fra Itziar den 27. apr. 2024
Dear Akisha,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Itziar den 28. apr. 2024
Dear Dawn, Thank you so much for your great review about our hotel!We are very happy to read your impressions and to see how satisfied you have been with your stay.It has been a real pleasure to welcome you in our hotel!If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Dream Castle Hotel

10/10 – Utmerket

Jenylyn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed at this hotel during our first time to Disneyland Paris & this hotel is so convenient, clean & beautiful! Can’t wait to stay here again!
Bodde her 3 netter i november 2023
Svar fra Itziar den 25. apr. 2024
Dear Jenylyn,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 – Utmerket

Huma

Great place awesome facilities for children
Bodde her 2 netter i mars 2024
Svar fra Itziar den 21. apr. 2024
Dear Huma,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

4/10 – Dårlig

floriane og potigny

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Il me semble que pour un 4 étoiles il pourrait me faire le parking est désormais payant pour les personnes n'ayant pas réservé sur leur site pour deux nuits nous avons dû payer 30 €. Au niveau de la piscine nous avons été surpris que les serviettes ne soient pas à disposition à l'entrée que les casiers ne fonctionnent pas côté homme, et la propreté des lieux laisse à désirer. Nous avons pris une chambre pour 4 personnes et nous nous fournit qu'une seule carte pour y accéder sachant qu'il faut se servir de la carte pour pouvoir accéder à chacun des vestiaires de la piscine et aussi pour pouvoir monter dans les ascenseurs. Au niveau de restauration le soir au restaurant la Rôtisserie nous avons pu constater que toutes les viandes étaient sèches le fait qu'elle soit présenté sur des plaques chauffantes ne favorise pas ce point-là. Après il n'y a rien à redire sur le personnel. Mais le ressenti global du séjour n'est pas fabuleux en vue du prix si jamais on devait retourner par là-bas et que nous décidons d'aller faire un tour au parc Disneyland nous irions dans un hôtel Disneyland au moins le parking est compris et le service au niveau de la piscine et quand même maintenant supérieur
Bodde her 2 netter i april 2024
Svar fra Marie den 21. apr. 2024
Chère floriane,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que les services et les prestations de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette mauvaise expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,

6/10 – Grei

Hayley

Likte: Personale og service
This hotel is fine but not amazing. Carpets look dirty but everything else is clean. Breakfast is incredibly busy and the staff do what they can to keep it moving. Basic and somewhat dated rooms but ok
Bodde her 4 netter i april 2024
Svar fra reception den 22. apr. 2024
Dear Hayley,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 – Utmerket

Benjamin Roy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Marie den 22. apr. 2024
Cher Benjamin Roy,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,

6/10 – Grei

Sven

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
Pool ist verdreckt! Überall liegen Haare und stinkt nach Urlaub. Ein Zustand!!! Auf Zimmer die Dusche war kaputt das wir nicht anständig duschen konnten. Die Lobby, Restaurant und Spieleraum war sehr gut.
Bodde her 1 natt i april 2024
Svar fra Reception den 21. apr. 2024
Dear Sven,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 – Bra

Sabas

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a beautiful hotel. Large, clean, and helpful staff. We were there midweek in April and found the Disneyland park shuttle and breakfast to be a bit chaotic and crowded, so I can’t imagine what it is like during the high season, but overall I would stay here again if going to the park.
Bodde her 2 netter i april 2024
Svar fra Emma den 21. apr. 2024
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed your stay.We are sincerely sorry to read that the breakfast did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 – Utmerket

mukhiddin

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is nice. But no halal food available in the restaurant.
Bodde her 4 netter i april 2024
Svar fra Itziar den 19. apr. 2024
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

8/10 – Bra

Carmen

Reiste med familie, Reiste med en gruppe
Likte: Renhold og personale og service
Parkkosten sehr teuer. Badezimmer veraltet, sanierungsbedürftig, Essen mittelmäßig
Bodde her 5 netter i april 2024
Svar fra Itziar den 18. apr. 2024
Chère Carmen,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que le service et la prestation de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,Dream Castle Hotel

6/10 – Grei

Jessica

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Itziar den 20. apr. 2024
Chère Jessica, Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hotel

8/10 – Bra

Rebecca

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
Bodde her 4 netter i april 2024
Svar fra Dream Castle Hotel den 16. apr. 2024
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel

4/10 – Dårlig

Mercedes og Miami

Reiste med familie
Likte ikke: Personale og service og fasiliteter
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
Bodde her 3 netter i april 2024
Svar fra Reception team. den 14. apr. 2024
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 – Utmerket

Rebecca

Reiste med familie og små barn
Likte: Fasiliteter
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
Bodde her 4 netter i april 2024
Svar fra Reception team. den 14. apr. 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 – Utmerket

Joanne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
Bodde her 3 netter i april 2024
Svar fra Reception team. den 14. apr. 2024
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.