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Anmeldelser av Ace Hotel and Swim Club

4 out of 5
Ace Hotel and Swim Club
701 E Palm Canyon Dr, Palm Springs, CA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 522 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 248 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 127 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 60 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 45 av totalt 1002 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Andreas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Ace Hotel & Swim Club den 27. jan. 2024
Thank you Andreas for taking the time to leave us a review and we hope you enjoy you're weekend!

10/10 – Utmerket

Marci

Enjoyed every minute of my stay at this location. I had a patio/garden room near the pool - it was spacious and so nice to have the outdoor space. The hotel amenities (pool, restaurant, service, hotel staff) were all amazing. And location to downtown was perfect. Would definitely stay here again.
Bodde her 3 netter i april 2024

6/10 – Grei

Jonathan

Reiste med familie
The staff were all very friendly and helpful. The property was on the bleeding edge of cool when it opened 30 years ago. It wants desperately to be upgraded, or at the very least, a thorough spring cleaning and refreshing - perhaps some bleach to get the stains out of the curtains.
Bodde her 1 natt i april 2024
Svar fra Ace Hotel & Swim Club den 4. mai 2024
Thank you Jonathan for the feedback and support over the years. We are excited for renovations this coming summer and hope the refreshed look encourages some more 5 stars from guests;)

4/10 – Dårlig

Luke

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Electric chargers don’t work. Roaches in the room. Air-con old and extremely noisy. Pool is a constant photoshoot, and if you don’t want to be used in promotional images for the Ace, then you can’t use the area… not it.
Bodde her 2 netter i april 2024
Svar fra Ace Hotel & Swim Club den 27. apr. 2024
Moring Luke,We are sorry to hear this and will look further into the photo shooting during the Coachella weekends as they were there just to capture content from the programming but not meant to be an all day thing. The signs were posted just to inform guests but we are sorry that it impacted your stay. We will also look into the AC issue with the room and other opportunities you brought up. Thank you

8/10 – Bra

antonio

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 27. apr. 2024
Thank you for joining us Antonio and we hope to see you again in the future.

10/10 – Utmerket

william

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent as always….
Bodde her 4 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 27. apr. 2024
As always we appreciate you William thank you for all the support over the years.

8/10 – Bra

Emily

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Ace Hotel & Swim Club den 27. apr. 2024
Thank you Emily for joining us and leaving a review for us. We hope to see you again in the Future.

10/10 – Utmerket

Tareh

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Derick

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty walls. Chewed up carpet. Smelt like cigarette. Waste of money. Spent 400 on basically a motel 6 room.
Bodde her 1 natt i april 2024
Svar fra Ace Hotel & Swim Club den 19. apr. 2024
Hello Derick and we are sorry to hear of this experience. We can look into the room that you would have stayed in and always happy to address any issues while guests are on property in order to resolve.Thank you

6/10 – Grei

Yvette

Likte: Personale og service
Likte ikke: Renhold
Location was awesome and it's definitely a retro vibe. Unfortunately there were some roaches in my room and no in-room coffee (although the coffee shop had one of the best lattes. Otherwise cool hotel with nice decorations. You can get a nicer hotel for less tho.
Bodde her 1 natt i april 2024
Svar fra Ace Hotel & Swim Club den 13. apr. 2024
Morning Yvette,Thank you for leaving us a review and choosing to stay with us. We will follow up on the room issue and sorry it impacted your stay. Glad to hear you enjoyed the coffee shop!Thank you

6/10 – Grei

Andrew

Likte: Renhold
Likte ikke: Personale og service
Design of property requires climbing a long set of stairs with heavy luggage - which is not fantastic. Should have Porter to assist. The hotel pool lounge area is limited for the amount of guests and I could never get a lounge chair. It's dominated by screaming kids. Should have adult only pool with bar service.
Bodde her 2 netter i april 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Morning Andrew,Thank you for taking the time to leave us some feedback. You are correct its an older property built from the 1950's and we are sorry to hear you needed assistance with luggage. We will address with our team as if this was a request we would have certainly wanted any of our team members to have helped. We do hope to see you again in the future.

10/10 – Utmerket

Josette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, family friendly wonderful vibes.
Bodde her 2 netter i april 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you Josette and glad to hear you and the family had a great time with us. We hope to see you again in the future.

8/10 – Bra

Lisa

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My husband and I love this property because of it's funky vibe, the lovely patio rooms that are dog friendly, it's very clean, and the staff is always helpful. However, the last two times we visited there were a few issues. Last year there were two or three wedding parties who took over the entire pool area into the night. Very loud and disturbing late into the evening. Not sure why this was allowed. Our most recent trip was much more enjoyable but the housekeepers won't enter rooms to clean them if you have a dog. So one morning we left with our pup to go downtown. I informed the front desk that we would be gone for several hours and would like our room cleaned and was told they would put a request in right away. We returned and it was still not cleaned and no one ever showed up. We had to dump our own trash and track down the housekeepers for towels. Also, the pool is understaffed so when inconsiderate guests don't pick up after themselves, you might have to bus your own area before settling in. The pool deck could use a good cleaning from all the spills.
Bodde her 3 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Morning Lisa,Thank you for leaving us some feedback and for the years of support. We are sorry to hear we missed on the housekeeping service and will share with our team as that should have be an easy refresh. Even if for some reason we were unable to get to it we would have rather taken out the trash and brought you new towels. For that we are sorry and we will connect with our team to resolve. We do hope to see you again in the future and have a great weekend!

10/10 – Utmerket

Gale

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you for joining us Gale!

6/10 – Grei

Jennifer

Likte: Renhold
Bodde her 4 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you for joining us Jennifer!

6/10 – Grei

George

Reiste med partner
Likte: Personale og service
We paid for an upgraded room, and we’re kinda bummed when our record player didn’t work properly (grounding issue the pre-amp was unplugged). In addition, it looked like some stuff had been left on top of the concrete divider by another party, and all of our outdoor cushions were wet because it had rained the day before. Like, the hotel didn’t pop like it usually does. Not sure what’s going on there.
Bodde her 1 natt i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you George for letting us know and we will look into the issue with the record player in the room you joined us in. Certainly could have helped avoid some of the issues with the cushions as well and we are sorry we missed on those opportunities while you were with us.

10/10 – Utmerket

Casey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you Casey for the review and for staying with us!

4/10 – Dårlig

Edward

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can hear everytime the neighbor flushes the toilet. If you feel like spending the night in a Thrift Store, this place is for you. The furnishings are refurbished JUNK.
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Morning Edward,Sorry to hear you feel this way and while we would not categorize our self as a thrift store we understand our design is not for everyone.Thank you

8/10 – Bra

nancy og New York

Likte: Renhold
Bodde her 3 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 30. mars 2024
Thank you Nancy for joining us and taking the time to leave us a review!

10/10 – Utmerket

Terry

Likte: Personale og service
Bodde her 2 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 23. mars 2024
Hello and thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and look forward to seeing you again in the future. Enjoy the start to your weekend!

6/10 – Grei

Taleah

Reiste med en gruppe
Likte ikke: Personale og service
This property is way overpriced for the value. They don’t clean rooms unless requested, limited towels, no bellmen or valet, dirty property that needs a major facelift, chain link fences. It’s a 3 star hotel pretending to be way more upscale than it is. Huge disappointment
Bodde her 3 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 23. mars 2024
Good Morning Taleah,We are sorry you feel this way. We do clean rooms upon request and happy to do it every day if guests should choose to. We are just focused on leaving less of a foot print on our world today and trying to reduce waste as much as possible. Again when guests would like service just give us a ring or let our Front Desk team know at check in. Same goes for if you need help with getting some of your luggage to your room. We can always have someone assist but correct we do not have a bellman staff or offer valet as there is plenty of parking all around the property. We are excited about the upcoming renovations this summer and hopefully you will reconsider and join us in the future. Yes the fences are in place around both pools and the perimeter of the property for safety. Again we hope you change your mind as we would love to see you again.

10/10 – Utmerket

Derek J

Bodde her 3 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 6. apr. 2024
Thank you for joining us Derek!

4/10 – Dårlig

Amy og Short Hills

Reiste med familie
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
There was no “connection” so no TV for our entire stay (we were offered 2 drinks from their bar as compensation). There was no hot water on our last day. I asked for an adjustment to our bill and was told “she would check with her manager” and was never contacted. The room was dark, no full length mirror and bad lighting in the bath area. The bar and pool were groovy but nothing helps correct a cross country flight after a 2 and 1/2 mile hike with no warm water so I could not wash my hair and had to jump in to rinse off. I would not stay here again.
Bodde her 3 netter i mars 2024
Svar fra Ace Hotel & Swim Club den 16. mars 2024
Morning Amy,We are sorry for the downed time on the TV's. This was an issue with the third party provider that we unfortunately could not resolve our selves while you stay with us. We can also have our team follow up with the Hot water issue.Thank you

8/10 – Bra

Robert

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Ace Hotel & Swim Club den 9. mars 2024
Thank you Robert for the review and staying with us.

6/10 – Grei

Moe

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Ace Hotel & Swim Club den 9. mars 2024
Thank you Moe for taking the time to leave us a review and for joining us.

8/10 – Bra

Jacquelyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thx
Bodde her 1 natt i februar 2024
Svar fra Ace Hotel & Swim Club den 2. mars 2024
Thank you Jacquelyn for taking the time to leave us a review and choosing to stay with us.

10/10 – Utmerket

Roylene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great!
Bodde her 1 natt i februar 2024
Svar fra Ace Hotel & Swim Club den 24. feb. 2024
Your Great Roylene!!!Thank you for staying with us and for the review. We truly appreciate it.

10/10 – Utmerket

renee pamela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Ace Hotel & Swim Club den 24. feb. 2024
Thank you Renee for the review and for joining us. Have a great weekend.

6/10 – Grei

Ryan

Reiste med en gruppe
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
The pools and hot tub were nice, but for the price I paid for my room, it was not worth it. The room was also never once cleaned or attempted to be cleaned while we were in it. Ran out of toilet paper and towels and had to go ask for them. Our trash was also overflowing from not being emptied.
Bodde her 3 netter i februar 2024
Svar fra Ace Hotel & Swim Club den 17. feb. 2024
Morning Ryan and thank you for taking the time to leave us feedback. Sorry to hear you feel this way and we do provide service upon request in terms of Housekeeping. Always happy to honor it and or if your a long stay over to add additional days of service.

2/10 – Forferdelig

melina

Bodde her 4 netter i februar 2024
Svar fra Ace Hotel & Swim Club den 23. mars 2024
Morning Melina and thank you for leaving us a review. We are sorry to see this and would be happy to learn more should you like to connect with us so we may seek to understand and resolve for you.Thank you

6/10 – Grei

Gevorg

Reiste med partner, Reiste med en gruppe
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No room service if you are not staying 3 or more nights. We stayed 2 nights and asked to come change our towels and beds the receptionist refused it saying you need to stay 3 or more nights to have that service. And it’s not a cheap place to stay. We paid $1150 for 2 nights per 1 room!
Bodde her 2 netter i februar 2024
Svar fra Ace Hotel & Swim Club den 10. feb. 2024
Hi Gevorg,Thank you for the feedback and happy to address this with our team. We do offer daily service upon request and this should have been honored for you. I am sorry this affected your experience with us and we appreciate you choosing to stay with us. We certainly hope to host you again in the future. Thank you

2/10 – Forferdelig

David

Bodde her 1 natt i januar 2024
Svar fra Ace Hotel & Swim Club den 3. feb. 2024
Hello David,Thank you for taking the time to leave us a rating and would love to know more should you like to reach us directly.

10/10 – Utmerket

Rena

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Ace Hotel & Swim Club den 23. jan. 2024
Thank you Rena for taking the time to leave us a review and hope to see you again in the near future.

10/10 – Utmerket

Erica

Bodde her 2 netter i desember 2023
Svar fra Ace Hotel & Swim Club den 13. jan. 2024
Thank you Erica for the review and glad to hear you enjoyed the stay.

8/10 – Bra

Kathleen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Ace Hotel & Swim Club den 13. jan. 2024
Thank you Kathleen for the review and glad you joined us. Have a great weekend!

10/10 – Utmerket

Sasha

Bodde her 1 natt i desember 2023
Svar fra Ace Hotel & Swim Club den 23. des. 2023
Thank you Sasha for taking the time to leave us a review and for choosing to stay with us. we hope to see you again in the future.

2/10 – Forferdelig

Ulrike

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Ace Hotel & Swim Club den 23. des. 2023
Thank you Ulrike for taking the time to leave us some feedback and for choosing to stay with us.

10/10 – Utmerket

Benjamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Ace Hotel & Swim Club den 16. des. 2023
Thank you Benjamin for taking the time to leave us a review and we hope to see you again in the future.

6/10 – Grei

Evan

Likte: Renhold og romkomfort
Skip It.
The ACE is really just a motel in need of a fresh coat of paint and some earplugs. The rooms are good-sized, the beds are comfortable, and the staff are friendly. But if you're looking to relax in the desert, this isn't the place. Music plays all day and night outside around the pool, and you can hear it in the rooms with all the doors closed. The service carts are also loud, and you can hear those at 7am as they go down the hall. Not a great wakeup call. The water pressure in the showers is miserable. And some teenagers hang out and do drugs in the parking lot every night, so be careful when you come back from your dinner and parties.
Bodde her 3 netter i november 2023
Svar fra Ace Hotel & Swim Club den 10. des. 2023
Good Morning Evan,Sorry to hear that you did not enjoy your stay with us. Depending on the day of the week yes we will have a lot going on with in house artist and music but some of the other items we can certainly work on. We will also have our security team be on the lookout for suspicious behavior as we have not had any incidents but thank you for sharing.

4/10 – Dårlig

hansel

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Grumpy Stay
Rooms are tired … was kept up all night with a wedding event … was never provided with alternate room or forewarning … bad sleep
Bodde her 1 natt i desember 2023
Svar fra Ace Hotel & Swim Club den 10. des. 2023
Good Morning Hansel,We are sorry to hear of this and will provide feedback for operations team. Ideally would have love to been able to relocate you in this situation but we may have been sold out that weekend. Thank you

10/10 – Utmerket

Corby

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Ace Hotel & Swim Club den 10. des. 2023
Thank you for taking the time to leave us a review Corby.

6/10 – Grei

taehoon

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Svar fra Ace Hotel & Swim Club den 10. des. 2023
Thank you for taking the time to leave us a review Taehoon.

8/10 – Bra

Carole

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the most dog friendly hotels I've ever stayed at. Loved the little dog park area and the many, many dogs running around. We had a room with an adorable patio right by the pool. If it were summer it would have been the perfect location. Overall the area around the hotel is a little sparse but it's quiet and seemed safe. Would stay again.
Bodde her 2 netter i november 2023
Svar fra Ace Hotel & Swim Club den 2. des. 2023
Morning Carole,Happy to hear you had such a good time and we love our four legged friends! Always happy to have the whole family stay with us:)

8/10 – Bra

Dania

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Ace Hotel & Swim Club den 23. des. 2023
Thank you Dania for leaving us a review and for choosing to stay with us. Wishing you Happy Holidays as we close out the year.

10/10 – Utmerket

Shuko

Reiste med familie, Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay with my family and friend’s family with a dog! There is very dog friendly
Bodde her 2 netter i november 2023
Svar fra Ace Hotel & Swim Club den 25. nov. 2023
Hi Shuko,Glad to hear you had such a great time and little ones with 4 legs are always welcomed here on property:)

10/10 – Utmerket

MARTA og INDIANAPOLIS

Bodde her 1 natt i november 2023
Svar fra Ace Hotel & Swim Club den 16. des. 2023
Thank you Marta for the review and for choosing to stay with us.

10/10 – Utmerket

Adam

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Lovely stay
Lovely stay at the ace hotel. Good food and the drinks were great, we had brunch, lunch and dinner at the hotel /kings highway. We asked for a late check out but we’re denied as the hotel was “too busy” - it really wasn’t busy but the receptionist seemed as mean as a snake. They don’t clean rooms unless you call up and ask- even then they might forget to. Despite all this we had a great stay and would return.
Bodde her 5 netter i november 2023
Svar fra Ace Hotel & Swim Club den 25. nov. 2023
Morning Adam,Thank you for taking the time to leave us feedback. We can certainly share with the team in order to be more friendly at the front and sorry we came of as a snake but truly not our intention. Look forward to having you join us again in the future.

10/10 – Utmerket

Charles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fun pool
Bodde her 1 natt i november 2023
Svar fra Ace Hotel & Swim Club den 18. nov. 2023
Thank you Charles for leaving us a review and we hope to see you again in the future.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Ace Hotel & Swim Club den 18. nov. 2023
Thank you Nicole for leaving us a review and we hope to see you again in the future.

10/10 – Utmerket

Alexandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved it!! Can’t wait to go back.
Bodde her 3 netter i oktober 2023
Svar fra Ace Hotel & Swim Club den 4. nov. 2023
Thank you so much Alexandra for staying with us and loved that you loved it!