Sitteområde i lobbyen

Anmeldelser av The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 257 av totalt 407 anmeldelser." "
Rangering på 8 − Bra. 84 av totalt 407 anmeldelser." "
Rangering på 6 − Grei. 37 av totalt 407 anmeldelser." "
Rangering på 4 − Dårlig. 12 av totalt 407 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 407 anmeldelser." "

9,4/10

Renhold

8,8/10

Personale og service

9,0/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kaare

Bodde her 1 natt i juli 2023
Svar fra The Randolph Hotel den 1. sep. 2023
Dear Kaare,Thank you so much for the 10/10 review. We look forward to welcoming you back to The Randolph Hotel in the future.

2/10 – Forferdelig

Hilde

Bodde her 2 netter i juli 2023
Svar fra The Randolph Hotel den 7. juli 2023
Dear Hilde,Thank you for taking the time to leave us your valued feedback. I hope we can offer you a better experience in the future.

4/10 – Dårlig

Jostein

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2023
Svar fra The Randolph Hotel den 24. apr. 2023
Dear Jostein,Thank you for taking the time to leave us your valued feedback; I have passed on your comments to the relevant teams so that we know where the improvements can be made. I hope we can offer you a better experience in the future.

10/10 – Utmerket

Gard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023
Svar fra The Randolph Hotel den 12. jan. 2023
Dear Gard,Thanks for taking the time to leave us your positive feedback. We look forward to welcoming you soon!

10/10 – Utmerket

Marit Helen

Bodde her 2 netter i oktober 2022
Svar fra The Randolph Hotel den 27. okt. 2022
Thanks for your feedback, Helen. We hope to welcome you back soon!

8/10 – Bra

Anne-Lene J

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Universitet gradiuation
Fint hotell, god service. I forhold til pris så burde frokost vært inkludert, litt gammel tung stil som gjorde at rommet ble litt for tett. Knirkete gulv, dårlig luft og varmt. Avtrekk bad dårlig, så der var det veldig fuktig - men veldig bra bad. Perfekt sentralt beliggenhet, behjelpelig personell med både paraplyer og drosje bestilling.
Bodde her 3 netter i mai 2022
Svar fra Roxy den 11. juni 2022
Thank you for your review of The Randolph Hotel, by Graduate Hotels! We are delighted to see that you enjoyed several elements of your stay and we appreciate your constructive feedback regarding breakfast. We hope to welcome you back soon for a 10/10 experience!

4/10 – Dårlig

Frederic

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold og personale og service
Nicely refurbished - but poor guest experience
The Randolph has been completely refurbished and appears in a very welcoming style, with a nice balance between modern and new and very traditional English conservatism. We especially appreciated the bar at the reception which we quickly named The Morse Bar”! So why a poor rating? Unfortunately the staff is not well enough trained or sufficiently experienced to run the facility at the standard that the hotel and the guests deserve. A few examples: Forgetting to change towels, and then replace half and let the rest remain around on the floor. Or: Offer to cut a hamburger in two to be shared, then forget and fail to offer to correct when reminded. Or: Serving red wine in small, warm glasses… We could go on; it was all these non-smooth guest experiences that made this a bit misery. We hope the service quality will improve - it should be a very high priority for management. Paraphrased: The refurbished “hardware” of the hotel stands out positively, but the “software” fails. Vis mindre
Bodde her 2 netter i oktober 2021
Svar fra Tom McCarthy den 2. nov. 2021
Thank you so much for taking the time to provide us with concise and constructive feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to experience and i do hope that my team and I can learn from your feedback and ensure that our guests in the future receive service more befitting the grand old lady. All feedback given is passed onto the Heads of departments to allow them to improve our service. We continue to action guest feedback regularly so we appreciate you providing us with such colour in regards to your stay.

10/10 – Utmerket

Leela

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable hotel in Oxford.
Bodde her 1 natt i mars 2024
Svar fra Kunal den 20. mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

8/10 – Bra

Barbara

Reiste med partner
Property was beautiful. Only issue was a huge step up to get into bathroom.
Bodde her 2 netter i april 2024
Svar fra Kunal den 20. mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 – Utmerket

helene

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was excellent! Ideal location, wonderful staff, rooms were comfortable, food and service were exceptional!
Bodde her 2 netter i mai 2024
Svar fra Erick Lopez den 12. mai 2024
Dear Helene,We are delighted to hear that you enjoyed your stay!I will forward your feedback to each deparment so they can hear about your kind words.Hope we see you again,

10/10 – Utmerket

Kay

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nothing
Bodde her 2 netter i mai 2024
Svar fra Erick Lopez den 12. mai 2024
Dear Kay,Thanks for your feedback!Hope we see you again.Regards,

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
Bodde her 4 netter i april 2024
Svar fra Mihir C den 5. mai 2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 – Utmerket

Janet

Reiste med partner
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
Bodde her 5 netter i april 2024
Svar fra Larissa den 6. mai 2024
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.

10/10 – Utmerket

Elaine og Las Vegas

Bodde her 2 netter i april 2024
Svar fra Kunal den 20. mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff and overall experience
Bodde her 2 netter i april 2024
Svar fra Kunal den 20. mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 – Utmerket

Bo

Bodde her 1 natt i april 2024
Svar fra Erick Lopez den 12. mai 2024
Dear Bo,Thanks for your feedback.Hope we see you again!Regards,

4/10 – Dårlig

Deborah

Bodde her 1 natt i april 2024

10/10 – Utmerket

Allan

Reiste med en gruppe
Likte: Renhold
Very good service and excellent accommodation.
Bodde her 2 netter i mars 2024

4/10 – Dårlig

John og Loretto

Likte: Renhold
Likte ikke: Personale og service
Reception was not very good
Bodde her 2 netter i mars 2024
Svar fra Front Office Team den 12. mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at the reception was not up to our usual standards. Your comments are important to us, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
Bodde her 1 natt i mars 2024
Svar fra Front Office Team den 12. mai 2024
We wanted to take a moment to extend our sincerest gratitude for the wonderful review you left following your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve and enhance our services. We will certainly share your praises with our team, as they work tirelessly to ensure that every guest feels valued and cared for.

8/10 – Bra

John

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Natalie

Bodde her 8 netter i mars 2024

10/10 – Utmerket

Nicola

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service.
Bodde her 1 natt i mars 2024
Svar fra The Randolph Hotel den 13. mars 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Utmerket

Tara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Bodde her 2 netter i mars 2024
Svar fra The Randolph Hotel den 12. mars 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 – Bra

Adrian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Bodde her 1 natt i mars 2024
Svar fra The Randolph Hotel den 12. mars 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Utmerket

Victoria

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very welcoming and comfy bed!!
Bodde her 1 natt i mars 2024
Svar fra The Randolph Hotel den 12. mars 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 – Dårlig

Mason

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Bodde her 3 netter i mars 2024
Svar fra The Randolph Hotel den 12. mars 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 – Utmerket

Sadie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 26. feb. 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 – Bra

Simon og CHIPPENHAM

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Bodde her 3 netter i februar 2024
Svar fra The Randolph Hotel den 20. feb. 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Utmerket

Jesus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 20. feb. 2024
Dear Jesus,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.

8/10 – Bra

Catrin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 20. feb. 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Utmerket

Nick

Reiste med familie
First class. Excellent room, staff and food.
Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 15. feb. 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 – Utmerket

Seoyoun

Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 13. feb. 2024
Dear Seoyoun,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 – Bra

Cai

Bodde her 1 natt i februar 2024
Svar fra The Randolph Hotel den 13. feb. 2024
Dear Cai,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 – Bra

Scott

Bodde her 2 netter i februar 2024
Svar fra The Randolph Hotel den 12. feb. 2024
Dear Scott,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
The service behind the front desk and at the bar is absolutely awful. Other than saskia (who was lovely and such a relief when you saw her working) everyone behind the front desk was so slow and didn’t know what they were doiing. Didn’t tell us any facilities or info such as check out times. The service behind the bar was very slow and hard to get served, especially in the Alice bar. Also trying to get a cup of tea at 10pm took an hour and was incredibly difficult. The rooms were lovely and clean. The cleaners did a lovely job
Bodde her 2 netter i februar 2024
Svar fra The Randolph Hotel den 12. feb. 2024
Dear Abby,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra The Randolph Hotel den 12. feb. 2024
Dear Mizuho,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra The Randolph Hotel den 12. feb. 2024
Dear Younah,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Extremely poor service at breakfast. Waited 32 minutes for coffee despite asking twice it still didn't arrive.
Bodde her 1 natt i januar 2024
Svar fra The Randolph Hotel den 7. feb. 2024
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

8/10 – Bra

Sadia

Reiste med familie
Nice hotel ,good restaurant
Bodde her 1 natt i januar 2024
Svar fra The Randolph Hotel den 2. feb. 2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 – Bra

mark

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
Bodde her 2 netter i januar 2024
Svar fra The Randolph Hotel den 26. jan. 2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 – Utmerket

Satish

Likte: Renhold og personale og service
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Bodde her 3 netter i januar 2024
Svar fra The Randolph Hotel den 26. jan. 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Utmerket

Bruce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice. Alice in Wonderland references.
Svar fra The Randolph Hotel den 22. jan. 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Utmerket

Callum

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra The Randolph Hotel den 16. jan. 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Utmerket

rachel

Svar fra The Randolph Hotel den 17. jan. 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Utmerket

Benjamin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Bodde her 1 natt i januar 2024
Svar fra The Randolph Hotel den 15. jan. 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 – Utmerket

Elizabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra The Randolph Hotel den 15. jan. 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Utmerket

Iana

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Bodde her 1 natt i januar 2024
Svar fra Madu Ariyanyagam den 14. jan. 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 – Bra

Morgane

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Bodde her 2 netter i januar 2024
Svar fra The Randolph Hotel den 15. jan. 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Utmerket

Natalie

Bodde her 3 netter i januar 2024
Svar fra The Randolph Hotel den 25. jan. 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.