4 utendørsbassenger, bassengtelt (mot betaling) og bassengparasoller

Anmeldelser av Hilton Vacation Club Mystic Dunes Orlando

3.5 out of 5
Hilton Vacation Club Mystic Dunes Orlando
7600 Mystic Dunes Lane, Kissimmee, FL

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 2069 av totalt 3157 anmeldelser." "
Rangering på 8 − Bra. 606 av totalt 3157 anmeldelser." "
Rangering på 6 − Grei. 238 av totalt 3157 anmeldelser." "
Rangering på 4 − Dårlig. 122 av totalt 3157 anmeldelser." "
Rangering på 2 − Forferdelig. 122 av totalt 3157 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Yaquelin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We will definitely be back to stay here again.
Bodde her 4 netter i mai 2024

6/10 – Grei

Robert

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Desk staff is accommodating. Don't appreciate the parking pass system.
Bodde her 6 netter i april 2024

10/10 – Utmerket

Alejandra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and complete. Bed comfortable.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Lindsey

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Mystic Dunes is the epitome of resort! My husband and 2 children (4 and 18 months) and I just stayed for a week. It was HUGE, beautiful and most importantly CLEAN!! The staff was very accommodating and very nice! The room we orginally booked was not available so they upgraded us and it was beautiful! The room was huge and more apartment like then hotel room. It was all very clean and well kept. We visited 2 of the 4 pools and they also were very clean and well kept. I loved that I could text the front desk with sny concerns or questions. They text almost everyday to make sure we had everything. I told my husband before we even left that i couldnt wait to go back. Its 15 mins to DW and close to a walmart which is always a plus!! Would HIGHLY recommended
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Barbara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s helpt
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved everything about this property and would definitely stay here again. Our condo was beautiful.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Leamsy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Carlos

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love these place swimming pools clean has 4 pools nice place I would recommend
Bodde her 2 netter i mai 2024
Svar fra etx-LillVazquez den 24. mai 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 – Bra

shawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024

10/10 – Utmerket

Jorge og HUMACAO

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Muy bueno para familias.
Bodde her 2 netter i mai 2024
Svar fra etx-LillVazquez den 24. mai 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

4/10 – Dårlig

Waleed

Reiste med familie og små barn
Likte ikke: Renhold og personale og service
I stayed for six nights at Mystic Dunes Hilton Vacation Resort and was disappointed with the service. Despite the promise of room service, my suite wasn't cleaned and the bed wasn't made during my four-day stay. Additionally, the Hilton program I attended was a very bad experience. Overall, I would rate my stay as zero out of five.
Bodde her 6 netter i mai 2024
Svar fra Front Desk den 23. mai 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

8/10 – Bra

Renee

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Enjoyed the size of the room, the amenities, including the pool with water slide.
Bodde her 3 netter i mai 2024
Svar fra Front Desk den 23. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Danick

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jai adoré les nouvelles chambres rénovées
Bodde her 5 netter i mai 2024
Svar fra Front Desk den 22. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect.
Bodde her 6 netter i mai 2024
Svar fra Front Desk den 22. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Warren

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had no complains about the property. Good price for a last minute trip.
Bodde her 4 netter i mai 2024
Svar fra Front Desk den 22. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

8/10 – Bra

Shabrielle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything wish the property had late check out option
Bodde her 2 netter i mai 2024
Svar fra Front Desk den 23. mai 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 – Utmerket

Alejandro

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Front Desk den 23. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Tameka

Reiste med familie og små barn
Likte: Fasiliteter
I loved everything about the resort.
Bodde her 4 netter i mai 2024
Svar fra etx-LillVazquez den 21. mai 2024
Thank you for taking the time to complete and return our survey. Your comments are valuable to us and we appreciate you taking the time to describe your experience.

10/10 – Utmerket

Dorahnn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
everything was A1 we were very satisfied.
Bodde her 3 netter i mai 2024
Svar fra Front Desk den 22. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

2/10 – Forferdelig

Michele

Svar fra Front Desk den 22. mai 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

10/10 – Utmerket

Leyanis

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 – Grei

Tania

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
We stayed 4 days, and in those 4 days our keys would not work. We called Saturday for someone to come and fix the key cards, because they would not work at the gate, the foiger door, and the apartment door. The first time they brought us new keys, but it only worked to open the apartment door. We had to leave to buy food, and when we came back, the security guard wasnt there anymore and the only way to get in was using the key card to open the gate. It didn't work. If is wasn't because another car came, and we sneaked in, we would of had to sleep in our car. Then on Sunday, same thing happened. My mom, my sister and I had our own keys, and none of our keys worked again. Thankfully we had a neighbors next to our apartment that let us in through the foiger door, but the keys did only worked for the apartment. I literally called 4 times to guest services, and each time they said they would send someone, and no one came. I guess everyone had the day off. I will never go back here.
Bodde her 3 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

10/10 – Utmerket

Kathy

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an amazing stay!! I checked in on the 16th of May, and was in the property for 2 days. I was there for business, not pleasure. The first thing that was awesome was Gabrielle who checked me in, so pleasant and professional, she was truly sincere when she let me know that anything I needed to contact her immediately. I checked out on Saturday m, where Sharlene was so pleasant and shared with me the opportunity to return and maybe become a club member, emphasizing that I am under no obligation!! The property is amazing - I loved the suite: it was so clean and everything that is needed - having a complete kitchen, living room and dining room was the best! Even the pots and pans, and silverware and plates were neatly stacked, it was unreal!! I am definitely coming back with my family. Looking forward to having an amazing time.
Bodde her 2 netter i mai 2024
Svar fra Kay den 21. mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando

10/10 – Utmerket

darryl

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoy the size of the villas.. everyone sleep comfortable.
Bodde her 2 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 – Utmerket

TOMMY

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love that it's always clean
Bodde her 3 netter i februar 2024
Svar fra Kay den 21. mai 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 – Utmerket

TOMMY

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love that it's always clean.
Bodde her 3 netter i mai 2024
Svar fra Kay den 21. mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando.

10/10 – Utmerket

Kevin

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was wonderful except for the tv in the 2nd bedroom. It only had 6 cable channels
Bodde her 2 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 – Utmerket

Jermaine og Kissimmee

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay with your family. Very affordable
Bodde her 2 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 – Utmerket

Jacqueline

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place with family, friendly options
Bodde her 2 netter i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

6/10 – Grei

Romany

Likte: Personale og service
Likte ikke: Renhold
Bodde her 6 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future

10/10 – Utmerket

Kathy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything amazing from check in to check out! Will be back.
Bodde her 2 netter i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

8/10 – Bra

Diego Rodrigo Mercado

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
N
Bodde her 7 netter i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 – Utmerket

KOHEI og Nishitokyo shi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
長期も含めて滞在には素晴らしい施設。キッチンも必要なものは、調味料などを除き、通常の家庭と同様に備わっている。部屋は、寝室の他にキッチンを備えたリビングがあり、周辺の緑の環境には、リス、ウサギ、そしてアルマジロまで、、、ゴルフも予定はしていなかったが、クラブをレンタルして楽しめた。いかにもフロリダらしい素晴らしい施設と思う。
Bodde her 6 netter i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
Thank you for taking the time to complete and return our survey. Your comments are valuable to us and we appreciate you taking the time to describe your experience

10/10 – Utmerket

Nour

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
👌
Bodde her 1 natt i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 – Utmerket

Besaida og brooklyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra etx-LillVazquez den 19. mai 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

6/10 – Grei

Kumar

Reiste med partner, Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Very old and poor land scraping
Bodde her 6 netter i april 2024
Svar fra Kay den 21. mai 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience

6/10 – Grei

Michael

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Room was nice and clean, remotes for the tv’s didn’t work( had to make adjustments on the tv) and the hot and cold water were switch around. You think this would get fix rather than people having to call or make the changes themselves, being a Hilton.
Bodde her 3 netter i mai 2024
Svar fra Kay den 21. mai 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 – Utmerket

FELECIA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Nadine den 18. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated, and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Wendy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient, clean and safe by the privacy to enter
Bodde her 6 netter i mai 2024
Svar fra Front Desk den 16. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Amanda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was well kept. Able to chat with staff via text and get whatever we needed. I will visit again for sure!
Bodde her 6 netter i mai 2024
Svar fra Front Desk den 16. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

chad

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and easy check-in, the staff i encountered (in person and through text) were welcoming.They had some good reccomendations on things to do in the area. 15 mins to Disney parks, the main pool has a great Tiki Bar, a water slide, live music some days among other ammenities.The room service is well priced and the foods good, the fried cheese cake was great. We'll be returning again.
Bodde her 5 netter i mai 2024
Svar fra Front Desk den 16. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

2/10 – Forferdelig

Sheri

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was quite possibly my mother and father‘s final vacation to Florida. I specifically requested a golf view and instead I got a bunch of trees! to say that my father was disappointed would be an understatement so I went down to the front desk to request a change instead of no view. I got a fraction of a view, trees everywhere! What is the point in having a golf course view if you’re going to block it with a bunch of trees? On the way to the new room, my father‘s scooter toppled over while on the sidewalk due to the golf cart track! Even though I informed the front desk, no one contacted us to see if he was OK he was not!
Bodde her 14 netter i april 2024
Svar fra Nadine den 15. mai 2024
Please accept our deepest apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 – Utmerket

Jacqueline

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved the apartment/condo style of the rooms they have it’s very convenient and has plenty of space.
Bodde her 1 natt i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Robert

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms where clean, spacious and up to date. The staff was very friendly. The customer assistance through text message was very helpful and responded quickly. It’s conveniently close to stores and restaurants and only 15-20 minutes away from all the Disney parks. Will definitely be returning.
Bodde her 4 netter i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Sarah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We come here every year and we love it so much! There is so much to do and it is so beautiful! The rooms are amazing and spacious and clean. It is out favorite vacation spot!
Bodde her 3 netter i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Charlene

Reiste med familie og små barn
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
This place cannot be beat for travelling with a family. Lots of space, many facilities, lots of activities, plenty of amenities. Our suite had a living room, bedroom, kitchen (dishwasher, oven, fridge, utensils, dishes), a washer an dryer, and spacious bathroom. We loved how close it was to the parks, we loved the activities, we loved the pools, we loved how clean and cared for everything was. We don’t travel often, but whenever we do return, we will be staying here again. Thanks Mystic Dunes!
Bodde her 5 netter i mai 2024
Svar fra MDR den 14. mai 2024
Thank you for your feedback we are happy to hear that you had a great time.

8/10 – Bra

Julius

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good - will be back
Bodde her 2 netter i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

4/10 – Dårlig

Sybil Kareen og Devon

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
This is our go to resort while in Florida, however this stay was less than stellar. The floors in the condo left dirt all over my feet. We addressed this with the main desk and staff were sent to clean the floor. I had to go to the desk again after it being cleaned for the same thing. Our room was also wet, the bed sheets felt wet and the room smelled musty. Due to this our rest was not good feeling like you were sleeping on damp sheets and feeling hot and sticky even with AC going. Nothing would dry on its own (towels, bathing suits etc). The day we checked out I didn’t even bother to tell the staff about my dirty feet for the third time as I felt as though it should have been taken care of after the second complaint. I was highly disappointed with this stay especially for the prices they now charge for this resort.
Bodde her 7 netter i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered with the room. While this is not a common occurrence, your feedback was shared with our team in efforts to consistently exercise our service standards and create better experiences for our guests. Thank you again for your feedback. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

10/10 – Utmerket

Ken

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great value for your money, apartmen style sweets that are big and spaciousness. Lots of pools and activities. 10minutes from the all the Disney and universal parks.
Bodde her 7 netter i mai 2024
Svar fra Front Desk den 15. mai 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 – Utmerket

Lisa

Reiste med familie
Likte: Fasiliteter
We arrived in Orlando at 11am. We took a chance and called to see if a room was ready. We were told our room was ready and we could come on over and check in. Check in was quick and easy. Our 2 bedroom suite was clean and nice. We loved the full kitchen. We went and bought groceries instead of eating out every day. The balcony is huge and screened in. The property is beautiful and always clean. The pools have plenty of chairs and umbrellas. We liked the text message communication with the front desk. Our text messages were answered promptly and professionally. Each staff member we encountered was friendly, nice, and professional. We had a great stay here. Would definitely stay here again.
Bodde her 5 netter i mai 2024
Svar fra etx-LillVazquez den 11. mai 2024
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.