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Anmeldelser av The Victoria Hotel Manchester by Compass Hospitality

3 out of 5
The Victoria Hotel Manchester by Compass Hospitality
Hollinwood Avenue, Chadderton, Oldham, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 132 av totalt 471 anmeldelser." "
Rangering på 8 − Bra. 202 av totalt 471 anmeldelser." "
Rangering på 6 − Grei. 80 av totalt 471 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 471 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 471 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,0/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disappointing stay
The room had an awfull smell (some kind of perfume), and the windows were locked, so not possible to open). Unexperienced personnel in the restaurant with little attention to the guests, and the food was undelicious and had been on the bench for a while before it was served (had fishcakes). Wine was poured into soiled wine glass.
Bodde her 1 natt i oktober 2019
Svar fra The Victoria Team den 29. okt. 2019
Dear Anonymous, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Victoria Hotel, we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i desember 2018

4/10 – Dårlig

Rita

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Not the ideal stay, but the hotel room was clean and tidy.
Bodde her 2 netter i desember 2021

6/10 – Grei

Heather

Likte ikke: Renhold
victoria hotel review from our stay.
the room we stayed in was lovely. the bed was comfortable. however it was dusty and things like the table and wardrobe was broken. came down for breakfast in the morning and the breakfast was awful. However staff seemed friendly enough
Bodde her 1 natt i november 2021

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Room smelt of stale smoke. Always a problem here. Mattresses are cheap and uncomfortable. Poor shower.
Bodde her 1 natt i november 2021

6/10 – Grei

Diane

Likte: Renhold og romkomfort
Too warm
The bathroom was tiny couldn’t even open shower door properly. The room was far to hot and the corridors were even hotter. But it was clean and beds were very comfy. Wasn’t impressed with the false fire alarm at 01:10
Bodde her 3 netter i oktober 2021

4/10 – Dårlig

Ira

Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Check the mattress before you go to bed!
Hotel is beautiful and staff friendly. Room was disappointing and the twin room mattresses were absolutely disgraceful. Had the worst nights sleep ever - you sat down on the mattress and it hit the base, I could squeeze it together it was that awful!
Bodde her 1 natt i oktober 2021
Svar fra Team Victoria den 29. okt. 2021
Dear Ira, Thank you for taking the time to share your feedback, and please accept my sincere apologies for the shortfalls you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

10/10 – Utmerket

Sanayte

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2021
Svar fra Team Victoria den 25. okt. 2021
Dear Guest, Thank you for the positive review of our hotel we are glad that you enjoyed your stay and hope to see you again when next visiting Manchester. Sincerely Kevin Williams General Manager

6/10 – Grei

Mollie

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel was nice, nothing wrong with the room itself although our tv didn’t work and although we were told someone would come along to fix it no one ever did, when we first got there we noticed our iron was broken they did give us a new one after asking which was good, there wasn’t anything to tell us when breakfast was so we missed it, the best part was the housekeepers they were lovely. One more thing there’s no plugs by the beds a minor thing but we had to charge our phones across the room. We did still have a good holiday and they were as helpful as they could be just a shame that things were broken and still put in the room. We stayed to go to the center on Manchester and the taxi journey was about 12 pounds to and from.
Bodde her 2 netter i oktober 2021
Svar fra Team Victoria den 25. okt. 2021
Dear Mollie, Thank you for taking the time to share your feedback, and please accept my sincere apologies for any shortfalls you experienced, also thank you for the positive comments given in your review. While I wish you had a better overall experience, it is feedback like this that we learn from and use to improve. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

2/10 – Forferdelig

Megan

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
When we got to the hotel, we had it confirmed that we had booked a quad room, however when we got to the room, there was only a double bed and one single. The hotel were unable to offer us any alternative, therefore three of us ended up sleeping in the double bed. Additionally, despite booking a quad room, there were originally only two mugs and two towels. More were brought when requested. In the morning, despite breakfast being included in the price that we paid, we were not on the list for breakfast. The breakfast staff were accommodating and we were served breakfast.
Bodde her 1 natt i oktober 2021
Svar fra Team Victoria den 25. okt. 2021
Dear Megan Thank you for taking the time to share your feedback and please accept my sincere apologies for any issues you had and the hotel not meeting your expectations While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

10/10 – Utmerket

Lydia

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 25. okt. 2021
Dear Lydia, Thank you for the positive review of our hotel we are glad that you enjoyed your stay and hope to see you again when next visiting Manchester. Kind regards Kevin Williams General Manager

8/10 – Bra

Justin

Reiste med familie og små barn
Very quiet, clean room and generally professional service
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 25. okt. 2021
Dear Justin, Thank you for the positive review of our hotel we are glad that you enjoyed your stay and hope to see you again when next visiting Manchester. Kind regards Kevin Williams General Manager

4/10 – Dårlig

Michael

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel hasn't been updated for years. The room was grubby and hot. And nothing like the photo that is included in their advert. Overpriced and won't stay there again.
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 16. sep. 2021
Dear Guest, Thank you for taking the time to share your feedback, and please accept my sincere apologies for the shortfalls you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. In respect to the room not being the same as what you had seen on line, due to the hotel being an older building it is not possible to show a picture of all rooms available and I am sorry the room did not meet your expectations. Once again please accept my sincere apologies. Sincerely Kevin Williams General Manager

6/10 – Grei

melissa

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
I booked for a deluxe double bedroom and think we just got the standard, my friend booked a standard and looked like she got the deluxe !
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 16. sep. 2021
Dear Melissa Thank you for taking the time to share your feedback and please accept my sincere apologies for any issues you had and the hotel not meeting your expectations and I am sorry if there was a mix up on room types. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

6/10 – Grei

jonathan

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 17. sep. 2021
Dear Jonathan Thank you for taking the time to review our hotel and we will use this feedback to review our training moving forward. Kind regards Kevin Williams General Manager

8/10 – Bra

Deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was very quiet, the bed was extremely comfy with lovely bedding. The bar wasn’t too expensive like some hotels. The breakfast was cooked lovely, a great stay.
Bodde her 1 natt i september 2021
Svar fra Team Victoria den 16. sep. 2021
Dear Deborah, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again when next visiting Manchester. Kind regards Kevin Williams General Manager

2/10 – Forferdelig

Natasha

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hated it
Booked a double deluxe but they gave a double standard without even saying anything to us. When we went inside the room only then we found out and when questioned they said 'sorry we are fully booked we cannot do anything but I don't know how the rooms have changed' the service was terrible, could not get a decent sleep, the room was tiny, never again are we booking this hotel
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 2. sep. 2021
Dear Natasha Thank you for taking the time to share your feedback and please accept my sincere apologies for any issues you had and the hotel not meeting your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

4/10 – Dårlig

Caroline

Bodde her 2 netter i august 2021

8/10 – Bra

Shaun

Reiste med en gruppe
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Only 1 mug in the room very little toiletries in the room it made it hard for washing hands after using the toilet as there was one very small bottle of soap for the sink and shower between 2 people breakfast was ok it seemed that we had too go around chasing for the mug and soap
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 31. aug. 2021
Dear Shaun Thank you for taking the time to share your feedback and please accept my sincere apologies for any issues you had and the hotel not meeting your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General manager

8/10 – Bra

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good overall
Very nice hotel but the room was a bit uncomfortable in that the walls are thin so we could hear every word of the conversations of the couple in the next room. They stayed up talking until about 2am, then started again at 6am, which made it difficult to sleep.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Richard Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that helps us to understand some of the issues we have and to look to see if they can be improved on.. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short due to sound issues. I can assure you that we will do our best to see if we can do something to alleviate this moving forward. I do hope that you will consider using the hotel again in the future should you be revisiting the area again. Kind regards Kevin Williams General manager

10/10 – Utmerket

sami

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Bra

GITA

Reiste med familie
Likte: Personale og service og romkomfort
Nice
Very nice hotel, lovely staff, nice location, lots of parking and very historical. Old fashioned bathroom, do not expect a electric shower but its ok, does the job. Very clean and tidy. Had breakfast included but we had go wait 40mins to be served. The bed was very comfy, would advise for the room light shades to be dusted as spider web, a spider and a wasp was in the shade which was on top of the bed. In short i would book again but short stay.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better overall experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a good experience, and it's apparent in this case that we fell short in some area and please accept my apologies for this. Kind regards Kevin Williams General Manager

8/10 – Bra

Richard

Likte: Renhold og romkomfort
Victoria Hotel Manchester Review
On arrival the hotel looked very nice and friendly. Our room was nice and spacious and clean. However, the entrance ceiling had clearly had a leak and needed painting. Breakfast was extremely disappointing. I had full English which was okay but my wife had continental with hardly any choice, just cereal, toast tea or coffee. Not good value at 1£10 per person.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 31. aug. 2021
Dear Richard Thank you for taking the time to share your feedback and please accept my sincere apologies for any issues you had and the hotel not meeting your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Kind regards Kevin Williams General Manager

8/10 – Bra

Lisa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stop over from Blackpool
Its ok to stop over for a couple of nights. Very noisy hotel by the guests. Slamming doors, talking very loud inside the building and outside the building when going for a smoke. Breakfast is okay. The room we were in needs some work doing to it as the curtains fell down.. no fan, the room was hoy couldnt have window open because of guests either talking loud , or car doors opening and closing all the time xx
Bodde her 2 netter i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the issues you had with the noise and maintenance. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. We will do our best to give you a better hotel experience should you be visiting the area again in the future. Kind regards Kevin Williams General Manager

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel location wasn’t too bad as it was close to the main road and motorways; though the Oldham looked rundown, dated and a boy scary in the evenings. Parking is free and on site. Property if completely old, rundown, foul smelling and some parts are filthy ! Staff are terrible with no smiles, no understanding of hospitality or customer care. It appeared that for staff “why the customers are here!?” Whole hotel and system was as described my 11yr old as “old age home ready to fall apart”!!!!
Bodde her 2 netter i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback and I am very sorry that we did not meet your expectations and please accept my sincere apologies for this. While I wish you had a better experience, it is feedback like this that we learn from and use to improve the training of our staff, once again please accept my sincere apologies. Kind regards Kevin Williams General manager

2/10 – Forferdelig

Eisimat

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2021

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was ok
It was ok
Bodde her 2 netter i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again in the future. Kind regards Kevin Williams General manager

6/10 – Grei

Verifisert reisende

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awful. Had a baby with us and there was music blasting until 1am. We rang several times and the mangers was rude (requested a quiet room). We haven’t slept at all and my baby is knackered. This is my birthday weekend and it’s ruined. We have to drive home now which is over 4 hours on 0 sleep which is dangerous. Place was mucky. Wouldn’t ever stay again. Don’t book in a wedding and party and take a baby reservation it’s not fair! Awful and the manger didn’t do a thing. I will be ringing back to tell her about the full list of issues and how I would like her to think about future bookings when people have kids. This hotel has ruined my birthday weekend with my boyfriends and 19 month old. I will be writing more in-depth reviews on all sites I can!
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a good guest experience, and it's apparent in this case that we fell short. Please accept my sincere apologies for the problems you had during your stay. Kind regards Kevin Williams General Manager

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The staff is not helpful to come on our to book us in once we didn’t get in the room we would give her that was a miss overall very bad experience during the night around 1030 the lights stopped working
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an positive guest experience, and it's apparent in this case that we fell short. Please accept my sincere apologies. Kind regards Kevin Williams General Manager

2/10 – Forferdelig

Daniel

Very bad
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 29. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an positive guest experience, and it's apparent in this case that we fell short. Please accept my sincere apologies. Kind regards Kevin Williams General Manager

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No hot water
After 5 hours drive we arrived at 10pm , and wanted to take a shower. There was no hot water, we went to the reception and asked lady told us that she will turn on boiler now as they switch it off for the night. We waiter over an hour still no hot water. Got up in the morning to take a shower and still no hot water. Another trip to the reception and lady telling me that their boiler is broken and they called someone to repair it but they dont know what time they will show up , and she cant do anything as it affected all hotel. Customers should be informed on the check in that there is an issue with boiler and decide if they would like to stay. While we were leaving lady also challenge me about payment . Yes I paid for it when booked. You should be offering a refund and apology not challenge me about payment which was done prior.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 30. aug. 2021
Dear Guest Thank you for your review and please accept my sincere apologies for the issues you had with the hot water. We do not turn boilers off at night or at any time like staff mentioned, The utility company installed a new meter and turned the boilers off without making us aware that they had not put them back on, we did get an engineer out and this was resolved but it does take time or tanks to come up to temperature which is what caused the delay in the water getting to temperature. Once again please accept my sincere apologies for this. Sincerely Kevin Williams General Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had to find a hotel to stay in at short notice, and this was closest to me. I am so thankful this is the hotel I ended up at. The staff were incredibly accommodating, going above and beyond to support me and a relative in a very difficult circumstance. I cannot say enough about how helpful they were across the board, including the night reception, security and the reception team in the morning. The hotel was quiet and very easy to access with ample parking. The beds were comfy and everything appeared wellmaintained.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 30. aug. 2021
Dear Guest Thank you for your review and your very positive comments, I will ensure that these are passed on to all the staff. Sincerely Kevin Williams General Manager

4/10 – Dårlig

Lisa

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not great
This hotel is slightly passed its best. Most things were ok but no better. The staff whilst being very friendly, lacked the service skills you would expect. Whilst recognising it would fall into the budget category , it still fell below my expectations. The food however was good.
Bodde her 1 natt i august 2021
Svar fra Team Victoria den 30. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback, and please accept my sincere apologies for the shortfalls you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and it's apparent in this case that we fell short. Once again please accept my sincere apologies. Sincerely Kevin Williams General Manager

8/10 – Bra

Verifisert reisende

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good property
Bodde her 3 netter i juli 2021
Svar fra Team Victoria den 30. aug. 2021
Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again when next visiting Manchester. Sincerely Kevin Williams General Manager

8/10 – Bra

susan

Forretningsreisende
Likte: Renhold og personale og service
Noisy wedding reception ruined it!
Staff were lovely and breakfast was delicious. Room was very dated but clean. Uncomfortable bed and pillows and wasnt told there was a wedding taking place which really ruined it, music went on till 1am which earplugs Couldn't stop, like being in a nightclub.
Bodde her 2 netter i juli 2021
Svar fra Team Victoria den 30. aug. 2021
Dear Guest, Thank you for taking the time to share your feedback, and please accept my sincere apologies for any shortfalls you experienced, also thank you for the very positive comments given in your review. While I wish you had a better overall experience, it is feedback like this that we learn from and use to improve. Once again please accept my sincere apologies. Sincerely Kevin Williams General Manager

8/10 – Bra

Ross

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Walls to thin
Lovely stay, not sure about them offering deluxe double. Just looked like a normal double room, also the walls are far too thin as I could hear the tv clearly on either side of me. With the amount of people they should have kept us apart to reduce this problem
Bodde her 1 natt i oktober 2020
Svar fra Team Victoria den 19. okt. 2020
Dear Ross, Thank you for choosing to stay with us at the Victoria hotel on your recent visit to Manchester and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

2/10 – Forferdelig

MrMcleish og Sheffield

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The location of the hotel was ideal but as soon as I entered the concierge there was a layer of cigarette smoke to walk through. The staff on my brief meeting were friendly enough. My initial room had a flickering main light over the bed, the bathroom had a green slimy fluid in the bath which I took a picture of at the time. Main door handle to room 186 was broken from abuse I assume from other previous occupants as there was a pendulum effect in the entire door mechanism. I raised the issue and was moved to room 173 which was occupied when I let myself in, then the staff up graded me to Deluxe. Deluxe wasn’t considerably better but it could be just my opinion at this point. The owner of this hotel should book himself a room under concealed identity. It’s not a spot I’d rush to see again.
Bodde her 1 natt i september 2020
Svar fra Team Victoria den 19. okt. 2020
Dear leish, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely，

6/10 – Grei

Mike

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
The staff where friendly, the room was clean but the one thing I was very disappointed in was there was no soap in the room nor tea/coffee sugar to make a drink with. I wasn’t told that I had to go to reception and ask for them.
Bodde her 1 natt i september 2020
Svar fra Team Victoria den 1. okt. 2020
Dear Mike, Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely，

6/10 – Grei

duncan

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
ok. But not waste extra on premier
Did book a premier room but unsure if that’s what I was given, old tired furniture, batteries held in TV remote by cello tape, sign of old rising damp in the corner.
Stains
Old furniture
Old damp
Bodde her 1 natt i august 2020
Svar fra Team Victoria den 1. okt. 2020
Dear Duncan, Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely，

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Had a great stay. Room was good. Comfy bed. Attended an Anniversary dinner party. Food was very good. Service was good.
Bodde her 1 natt i mars 2020

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i mars 2020

2/10 – Forferdelig

Karen

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Horrible hotel
Stayed at this hotel for a funeral will not stay there again shower was not clean you could feel the springs in the mattress food was not to clever my son stayed in his room and found bugs on his clothes the following morning which they said it was because the window was open and they came off the trees but he was not near any trees or no window was open the toilet had been used in my brothers room and not been flushed or cleaned overall never again
Bodde her 2 netter i mars 2020

8/10 – Bra

Louise

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2020

10/10 – Utmerket

Jay

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2020

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to find plenty of parking space,s nothing bad to say about this hotel yet.
Bodde her 2 netter i februar 2020

8/10 – Bra

Ben og Burnley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Located just off motorway, loads of free parking spaces. Hotel ok , staff great and helpful.
Bodde her 1 natt i februar 2020

8/10 – Bra

Graham

Bodde her 2 netter i februar 2020

6/10 – Grei

Chris og West Sussex, UK

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
The suite is a large room with a sofa, mirror, tea and coffee making facilities. Bathroom has two sinks, a shower and bath.
Bodde her 1 natt i februar 2020
Svar fra The Victoria hotel den 26. feb. 2020
Dear Chris, Thank you for the great review of The Victoria Hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 – Dårlig

Clarence

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Tired Hotel
Quite dated, rooms not too bad but will be second choice next time. Staff ok but the place is in need of a major update.
Bodde her 1 natt i februar 2020
Svar fra The Team Victoria den 26. feb. 2020
Dear Clarence, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At The Victoria Hotel, we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely，

8/10 – Bra

Marios

Bodde her 1 natt i februar 2020