Hi John, Thank you so much for your lovely review! I am so happy to hear you enjoyed your deep tissue massage. We hope to welcome you back again soon.

Thank you William, hope to welcome you back again soon!

Thanks so much Robert, hope to welcome you back soon!

Thanks Christopher, hope to welcome you back again soon.

Thank you Andrew! Hope to welcome you back soon!

Hi Amanda, thanks for your review. I'm disappointed to read your paragraph of errors, some things I only wish we know at the time, so we could have resolved during your stay. Amanda, we do have onsite parking, both Valet and free parking, i'm sorry if these were full upon your arrival. We do have an agreement with the cathedral next door, offering free parking just 1 minute away. I would really like to hear further feedback on our rude and unhelpful staff, if you wouldn't mind getting in touch with me directly? You can reach me on foh.obanbay@crerarhotels.com - as you can see from previous reviews, our staff are usually the highlight of our guests stay. I have passed your feedback onto our head house keeper regarding your lumpy bed, and they have now discarded the mattress topper and replaced it with a new one. This could have of course been resolved during your stay if we had the opportunity to fix it. With regards to double confirming your booked, can you provide some further information, so we can make good use your feedback?

Thank you so much! We hope to welcome you back soon.

Thanks for your review Julie. I'm glad that we were able to change your room at your request. You can absolutely pay by cash, it may be that we didn't have change available at the time you tried.Hope to welcome you back soon!

Thanks so much Margaret! Hope to welcome you back soon!

Thank you Denise, we hope you come back to visit soon!

Thank you so much Carolyn, hope to welcome you back soon!

Thanks Karin, we highly recommend using our own hotel bar too!

Thanks Sharon for your review, i'm so sorry about your recent stay with us. Thank you so much for making us aware, Maintenance were able to fix the issue first thing in the morning.We hope to welcome you back again.

Thanks Annette. Hope to welcome you back soon.

Thanks Marie, hope to welcome you back soon.

Thanks for your review Marleen, i'm so glad you enjoyed your stay with us. Hope to welcome you back soon!

Thanks for your wonderful review Samuel!

Thanks Paula for your feedback, i'm disappointed to hear about your experience with us. As you can see from previous reviews, our staff are usually a highlight of our guests journey here at Oban Bay and I can assure you this is not normal. I have relayed your feedback to the team, and the receptionist in question.I hope you'll return to Oban Bay again.

Thanks for your review Thomas, i'm glad you enjoyed your stay with us.

Thank for your review Cathal! Hope to welcome you back soon!

Thanks for your review Kether, i'm so happy to read about your stay with us. Hope to welcome you back to Scotland again soon!

Thanks Joanne! Hope to welcome you back soon.

Thanks for your 10 star rating!

Hi Andy, thanks for your review. First of all, i'm so sorry our Valet service was not available to you. Unfortunately our Valet is only on shift until 9pm and it seems there was no one else available to help you at that time of night. Of course, if pre-booked, we could have ensured someone was here late in the evening to assist. The free car parking is on street or just a 1 minute away, around the corner, i'm really unsure as to where you parked, so i do apologize that you weren't provided clear instructions.Our hotel is a historic building and we have tried to keep our decor as in-keeping as possible, so our elevator does not have lights in the buttons - however, there is definitely a button on each floor to activate the lift. From the ground floor, it only goes up - as the lift, only goes up.Please accept my apologies regarding your sandwiches, room service is 100% available 24 hours per day, and your food should have been delivered accordingly with silverware, tray and napkins. And chips, if you had ordered them. There seems to have been miscommunication from our night porter on this occasion, who thought you wanted to enjoy them in the bar. I have passed this feedback on to our night porter, and can assure you this won't happen again.It's disappointing that you did not get the full Oban Bay Experience, as you can see from previous reviews, this is not the normal standards of our hotel. I really hope you'll return and allow us to show you the hospitality we so proudly advertise.

Thanks for your review. We're glad you enjoyed your stay with us!Our CCTV is there for your safety, along with emergency buttons and keypad locks on both doors for your privacy. I'm so sorry that someone was able to get inside while you were there, I have had our head of maintenance change the lock straight away, thank you for making us aware.

Thanks for your review Lindsay, hope to welcome you back soon!

Thanks Charles for your review! Hope to welcome you back soon.

Thanks for your wonderful review Carol, we hope to welcome you and your furry friend back to Oban Bay sometime soon!

Thanks for your rating Fiona, hope to welcome you back soon.

Thanks for your wonderful review, hope to welcome you back soon!

Thanks for your review David, hope to welcome you back soon!

Thanks Gladys for your rating, hope to welcome you back soon!

Thanks for your review James! Hope to welcome you back soon!

Thanks for your rating Alan! Hope to welcome you back soon!

Thanks for your 5/5 review Anne, hope to welcome you back soon!

Thanks for your wonderful review Ralph, hope to welcome you back soon!

Wow Monica, thanks for your wonderful review! We are extremely happy to hear that we were the highlight of your trip. We hope you'll come back to see us soon!

thanks for your review Bridget, hope to welcome you back soon!

Thank you for your glowing review! We hope to welcome you back soon.

Hi Lynne,Thank you for your review, we're glad to see you enjoyed your stay with us. Hope to welcome you back soon!

Hi Jo,Thanks so much for your lovely 10/10 review. We're delighted to hear that you enjoyed your stay with us. We absolutely love dogs here at Oban Bay and are glad you were able to relax. Look forward to hopefully welcoming you back soon!

Thanks for your review Charles, our breakfast is highly reviewed, and booked on arrival, is 15.00 per person. Nonetheless, we hope you enjoyed the rest of your stay with us! The 10/10 is much appreciated.