Unfortunately there were lots of little issues that all together made our experience not the most memorable!
We are a family of four that stayed in a 2 bdr pool villa! The villa is lovely, a little run down in parts but worth the money! Upon arrival the resort does not hold a credit card or bond from a debit card! You place a deposit which they hold and once that runs out you have to then place another deposit! Usually hotels/resorts hold a minimal amount on your card in which they can charge upon departure! That way you can charge meals, spa treatments to your room!
The shower in our Villa was also cold, though we should have advised staff earlier of this.
There is really only one place at a time you can eat! The restaurant closes at 10am then the beach club opens, no new options for meals or dinner unless you venture outside of the resort! We were confronted with the facilities always running out of what we were wanting, I couldn’t even order a soda water at the lobby bar! The private beach was a little disappointing, we arrived to a very small beach, broken down beach chairs etc and not a place you can order lunch.
The resort pool is the best place to swim, and is actually very well maintained! The Sakala Beach Club is a nice facility but once again as mentioned above no new food options and sometimes they have run out of certain selections!
The spa facility is lovely, though I paid for 2 x 45 minute treatments and only received an hour. The staff though were lovely