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Anmeldelser av Americas Best Value Inn Novato Marin Sonoma

2 out of 5
Americas Best Value Inn Novato Marin Sonoma
7600 Redwood Blvd, Novato, CA

Anmeldelser

5,8
Rangering på 10 − Utmerket. 118 av totalt 942 anmeldelser." "
Rangering på 8 − Bra. 184 av totalt 942 anmeldelser." "
Rangering på 6 − Grei. 263 av totalt 942 anmeldelser." "
Rangering på 4 − Dårlig. 186 av totalt 942 anmeldelser." "
Rangering på 2 − Forferdelig. 191 av totalt 942 anmeldelser." "

6,2/10

Renhold

6,8/10

Personale og service

6,2/10

Fasiliteter

5,4/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Bjørn Inge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget bra hotell. Liten landsby med vennlige og behjelpelig begolkning
Bodde her 1 natt i juli 2018

6/10 – Grei

Preben hiljar

Grei verdi
Behagelig, rent og ryddig. En grei opplevelse for en natt.

2/10 – Forferdelig

anders og grimstad

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No go
No clean run through hotel promising more than they have. Beds like concrete platform. Should not be on Hotels.com. Price not relevant to standard at all, and we do not expect much.

8/10 – Bra

Tishina og Fort Bragg

Reiste med familie
Likte: Renhold og personale og service
The staff was awesome the Gentlemen that check me in was very nice kind and they got me checked in quicker than I expected and I was super grateful for that! The room was awesome my daughter and I give it two thumbs up! very different but very cool! The one and only thing I didn't like about it was that the hot tub was out of service But so not the staffs fault And super grateful for the two ladies that were working the front desk Super friendly and very kind and hold me because we left our cables behind all in all I would stay there again💯
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Marcus og Sacramento

Forretningsreisende, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel tried to charge my card before i even got to the room. I keep my cards locked until i use them, so since they couldn't charge my card without my permission theg canceled my room. I chose the option to pay when i arrived, not before. So the hotel canceled my room, then i had to drive back home 2 hours away cause i couldn't secure a room for the holiday weekend cause everything was extremely high cause of memorial day. I very much upset about the whole experience cause it cost so much money to drive back and forth this weekend. Very unacceptable.
Bodde her 1 natt i mai 2024
Svar fra ABVI Staff den 27. mai 2024
We apologize for your negative experience; unfortunately, valid credit/debit cards are required for reservations. Without a valid card, your reservation is not guaranteed, as it is no longer valid. Thank you for your understanding regarding this matter.

8/10 – Bra

Matt

Likte: Renhold og personale og service
Room was nice. Pool and exercise room were not available.
Bodde her 2 netter i mai 2024
Svar fra ABVI Staff den 26. mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Mary

Only complaint is the towels felt like sandpaper. Please break down and buy new ones. Otherwise, perfect!
Bodde her 4 netter i april 2024
Svar fra ABVI Staff den 4. mai 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 – Dårlig

Reyes

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Next door neighbor woke me up at 4am talking, etc.
Bodde her 1 natt i april 2024
Svar fra ABVI Staff den 20. apr. 2024
Thanks for staying with us. We appreciate your feedback.

4/10 – Dårlig

Douglas

Reiste med familie
Likte: Personale og service
Not the cleanest and beds are cheap! Rooms are very noisy! The hotel is between an overpass and freeway on ramp so there’s lots of traffic noise. Then there’s the trains tracks too! Noisy neighbors had their TV blasting until 2 am! Breakfast is half muffins, raisin brand, or Frosted Flakes. Watered down orange juice and okay coffee. Checkin staff and night staff were very friendly and polite!
Bodde her 1 natt i april 2024
Svar fra ABVI Staff den 8. apr. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Utmerket

Andres

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i april 2024
Svar fra ABVI Staff den 8. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Judith

Reiste med familie
Likte: Fasiliteter
Great value. Microwave, fridge & AC were In good working condition. Sounds from the light rail nearby were minor. Quiet night’s sleep. Good bed.
Bodde her 4 netter i mars 2024
Svar fra ABVI Staff den 25. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

All American

Bodde her 1 natt i mars 2024
Svar fra ABVI Staff den 14. apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Bryan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only thing wrong with my stay is the bed with too hard.
Bodde her 2 netter i mars 2024
Svar fra ABVI Staff den 10. mars 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Utmerket

Laurits

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra ABVI Staff den 6. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Claudia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
good
Bodde her 1 natt i februar 2024
Svar fra ABVI Staff den 24. feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Steven

Likte: Personale og service
Likte ikke: Fasiliteter
Needs new linens and rooms freshen up with paint. Remodel bathrooms
Bodde her 2 netter i februar 2024
Svar fra ABVI Staff den 24. feb. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

johanna

Likte: Personale og service
A very basic hotel
The hotel is well located- just off the freeway. Pros: The staff are wonderful! They were very helpful. the grounds are well kept. It's within easy walking distance if the SMART Train. There is camera surveillance so there's not a lot of rowdiness, grocery stores are nearby, and it has a working elevator. The trash is picked up daily from the trash cans. There is laundry on site and a pool . The room was sparse but clean- lots of pillows and curiously, one bed was soft and the other was extra firm. They are pet friendly for an extra $10/day. There is breakfast of muffins and cereal. Cons: people can't seem to remember what trash cans are for so there was trash in the parking lot daily. The elevator needs a good scrubbing and the walkways to the rooms need to be hosed down. The train runs right next to the hotel and it's loud. Fortunately it runs relatively daylight hours. There's a railroad crossing right in front of the hotel so the bells and train horns go off intermittently. (I didn't know the train was right there when I booked) it's an older hotel so you can hear the party next door but the rooms are better insulated than most. Yes, you can hear the traffic noise. No, the pool was not available.
Bodde her 6 netter i januar 2024
Svar fra ABVI Staff den 31. jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

4/10 – Dårlig

Brian

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For the high price paid, this place is not in a desirable location, has transients roaming around, broken glass in parking area, no secure parking lending it to easy car breakins, shower knob was not correct and falling off making it difficult to regulate water, shower curtain was wrong size, breakfast choices very limited.
Bodde her 2 netter i januar 2024
Svar fra Guest Relations den 13. jan. 2024
Dear Brian,Thank you for taking the time to leave us feedback. We are disheartened to read that we were unable to meet all of your expectations. We can assure you that we are dedicated to the safety of our guests. What you described is not typical of our high standards, and we will be sure to share your feedback with our team. Please know that should you decide to visit us again, we will show you an experience that will not disappoint.

4/10 – Dårlig

Tamara

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
All in all the room, lobby and hospitalty staff were good. The problem was with the receptionist at the desk contacted us at seven am to inform us that our check out time was that day at eleven. Our booking was confirmed through eleven am the following day! Upon approaching her at the desk to resolve any possible error, she was very insistent that she was correct and extremely rude in her diplomacy. Even with the itinerary proof she did not care to listen. She then proceeded to exit the building and left us with nobody else present. It was an hour before someone else became available.
Bodde her 4 netter i januar 2024
Svar fra Guest Relations den 13. jan. 2024
Dear Tamara,Our property does not tolerate poor service, and we apologize for your experience. We have noted your comments and will share them with our staff to ensure all our guests receive outstanding hospitality. Please be well, and we hope you'll give us another chance to host you down the road.

2/10 – Forferdelig

Joan

Bodde her 1 natt i desember 2023
Svar fra ABVI Staff den 31. jan. 2024
Thank you for staying with us.

10/10 – Utmerket

Ricardo

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
Very clean room very spacious and comfortable.
Bodde her 1 natt i desember 2023
Svar fra ABVI Staff den 31. jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 – Grei

Susanna

Likte: Renhold
It was ok
Bodde her 9 netter i desember 2023
Svar fra ABVI Staff den 31. jan. 2024
Thank you for choosing to stay with us; we appreciate your review. It gives us an opportunity to improve. We hope you choose to stay with us again in the future.

6/10 – Grei

E Lisa

Reiste med familie
Likte ikke: Personale og service
Tefund
Bodde her 2 netter i desember 2023
Svar fra ABVI Staff den 31. jan. 2024
Thank you for staying with us.

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Terrible stay/ Run down rooms
We were very disappointed in the quality of our stay. The receptionist was very nice and by far the best part of our stay. The room was very run down. One of the beds made so much noise that it woke me up every time my child rolled over because your could hear the springs. There was gross hair all over the wall in the shower and the floor was very dirty. The ceiling by the fan in the bathroom was falling off. The room overall was very run down. We will never stay at this hotel again. They didnt even have spoons in the morning for breakfast, which was limited to a couple of muffins, cereal and coffee.
Bodde her 1 natt i desember 2023
Svar fra Guest Relations den 16. des. 2023
Thank you for your review. While we're happy to hear our receptionist left a lovely first impression, it is unfortunate that not everything about your stay was perfect. Rest assured, housekeeping and maintenance have been notified of the issues you mention here, and we hope for another chance to impress you going forward.

6/10 – Grei

Thomas

Bodde her 3 netter i november 2023
Svar fra GM den 24. nov. 2023
Thank you for your feedback.

6/10 – Grei

Greg

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Old and rundown. But the lady at the front office was really nice
Bodde her 2 netter i november 2023
Svar fra ABVI Staff den 13. nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Samuel

Bodde her 1 natt i november 2023
Svar fra ABVI Staff den 14. nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Christopher og Santa Clara

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I’ve traveled to over 45 countries and 30 states. This hotel is by far the worst I’ve ever stayed at. Though the staff was friendly and helpful, the property is run down and dirty. The paint is peeling off the doors, the bathroom door in my bedroom looked like it was ready to fall off, the room had a strange odor, and there were various species of bed bugs and fleas on the beds. Moreover, there are train tracks behind the hotel, so trains can be heard regularly. I’m glad it was only for one night.
Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 1. nov. 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 16. okt. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Marie

Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 16. okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 13. okt. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Marc

Likte: Renhold og personale og service
Convenient to the freeway. Could use renovation
Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 13. okt. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

James

Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 11. okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Guillermo

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Just thank you
I like it but I expect different suite is no exactly like reserve but is okay.thank you
Bodde her 1 natt i oktober 2023
Svar fra ABVI Staff den 8. okt. 2023
Thanks for staying with us. We apologize for the inconvenience with the maintenance issue with your originally booked room and appreciate your feedback.

4/10 – Dårlig

Louis

Bodde her 1 natt i september 2023
Svar fra GM den 21. okt. 2023
Thank you for the feedback.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra GM den 27. sep. 2023
Thank you for the feedback. Have an awesome day.

2/10 – Forferdelig

Stan

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I've lived in Novato for a number of years so I knew the area and wasn't too concerned, but I was unfamiliar with this hotel. Rooms were dingy and dirty. Sheets did not look clean. A pubic hair was found on the sheets of one of the beds. The shower did not work, only bath. Though they repaired it while I was out the first day. Toilet seat is stained deep yellow. Bathroom grout appeared moldy. The breakfast was raisin bran, frosted flakes or half a costco muffin. On my last morning, they were out of coffee and refused to make any. They were out of bowls, so atleast I put my unused coffee cup to use. I could not get out of there fast enough.
Bodde her 3 netter i september 2023
Svar fra ABVI Staff den 18. sep. 2023
Thank you for the feedback.

6/10 – Grei

Patrick

Breakfast is half muffins cereal no bowl’s
Bodde her 2 netter i september 2023
Svar fra ABVI Staff den 18. sep. 2023
Thank you for the feedback.

6/10 – Grei

Samantha

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Just an average place to stay
Bodde her 1 natt i september 2023
Svar fra ABVI Staff den 18. sep. 2023
Thank you for the feedback.

10/10 – Utmerket

Alisha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
For the price you couldn’t ask for anything better.
Bodde her 1 natt i september 2023
Svar fra GM den 13. sep. 2023
Thank you for your feedback. Glad to have you.

6/10 – Grei

kimm og WHITE SALMON

Likte: Renhold, personale og service og fasiliteter
Located in an industrial area. Convenient to where we were going and perfect for our dog. Limited dining but Door Dash was available from a nice restaurant and we had a great meal. Nice landscaping. Doing a significant upgrade to the pool which was not open but will be great when it is finished.
Bodde her 1 natt i september 2023
Svar fra ABVI Staff den 6. sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Sarah

Bodde her 1 natt i august 2023
Svar fra ABVI Staff den 25. sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Frances

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
There was ants everywhere
Bodde her 1 natt i august 2023
Svar fra GM den 1. sep. 2023
Apologizes for the ants. They are very active this year.

6/10 – Grei

Paul

Likte: Renhold og personale og service
Bodde her 1 natt i august 2023
Svar fra ABVI Staff den 21. aug. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Brian og oakland

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
We had an ant infestation in the room and the floor boards had water damage in the center of the living space. Other than those two items, the stay was great. Hope they invest some money into the rooms for more comfort.
Bodde her 2 netter i august 2023
Svar fra ABVI Staff den 21. aug. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 – Utmerket

Dalia

Bodde her 1 natt i mai 2023
Svar fra GM den 19. aug. 2023
Thank you for your review.

6/10 – Grei

Issela

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023
Svar fra GM den 19. aug. 2023
Thank you for your review.

2/10 – Forferdelig

Brook

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It’s a budget hotel for a reason.
Check in was easy, but the room description said sleeps 5 but only if you pay more. Room was clean but had an Ant infestation that took maintenance three days to stop. They did respond quickly when notified. Could not move us when requested, but did offer the next day, but we were gone for the day and didn’t want to make the drive back to change rooms. Only one chair made it uncomfortable. Asked for more towels and washcloths. Only had towels at front desk. Told only maid had more. Asked to have more the next day. Had 0 next day, had to use towel as wash cloth. Then only 1 or 2 the remainder of 5 night stay. Location was convenient for what we did. Continental breakfast was only juice, cut up Costco muffins, Raisin Bran and Frosted Flakes. It also stopped at 9 am so. Bit early, IMO. No smoking rooms but people next door smoked pot on their balcony next to our air conditioning morning and evening. Tv didn’t work and electric outlet by beds didn’t work. To be fair, didn’t complain about neighbors, TV nor electric outlets.
Bodde her 5 netter i august 2023
Svar fra GM den 11. aug. 2023
thank you for your feedback.

8/10 – Bra

juan carlos

Bodde her 1 natt i august 2023
Svar fra GM den 24. aug. 2023
Thank you for your feedback.

4/10 – Dårlig

Linda

Bodde her 1 natt i juli 2023
Svar fra GM den 23. aug. 2023
Your review has been noted. Thank you.