Thank you for your valuable feedback. We greatly appreciate your positive review and are delighted to hear that you share our admiration for our grade 2* listed building. We are currently undergoing extensive renovations throughout our hotel, and we look forward to showcasing these improvements during your next visit.

Thank you for sparing your valuable time to provide us with a review. We are delighted to hear that you had a pleasant experience with the room you were allocated and our exceptional location. We eagerly look forward to accommodating your next visit to Norwich in the near future.

Thank you for providing us with your feedback. We sincerely apologize for the inconvenience caused by the absence of a staff member at the front desk during your check-in. They were occupied assisting another guest with an issue, which caused the delay. . We also apologize for the breakfast not meeting your expectations. However, we are pleased to inform you that one of our receptionists went above and beyond by personally purchasing birthday treats to make your birthday celebration more memorable. Please be assured that this is not a standard practice for all guests. We hope you will choose to stay with us again during your next visit to the city.

Thank you for sparing your valuable time to provide us with a review. We are in complete agreement that our prime location in the city center is truly remarkable.

We are delighted to hear that you had a positive experience during your stay at our hotel. At our establishment, we take great pride in our friendly and attentive staff who are always ready to assist you. Moreover, our hotel is conveniently situated in the heart of Norwich, offering a fantastic location for our guests.

We appreciate you sharing your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel.

We would like to express our sincere appreciation for your review. Feedback from our guests is highly valued and we are delighted to receive it. We wholeheartedly share your sentiment, as we also have a deep affection for the location of our establishment in the heart of Norwich.

Thank you for providing us with your feedback. We concur that our hotel possesses a remarkable charm, which is to be expected as we are a Grade 11* listed building. We look forward to the opportunity of welcoming you back for another enjoyable stay!

We deeply apologize for the unsatisfactory experience you had during your stay with us. Kindly reach out to our reception via email to share your concerns, and we will ensure that they are forwarded to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.

We deeply apologize for the unsatisfactory experience you had during your stay with us. We acknowledge that you have already contacted us via email regarding these concerns, and we are actively working to relay your feedback to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.

We extend our heartfelt gratitude for taking the time to leave us a review. Our establishment takes immense pride in providing exceptional service, and we are thrilled to hear that our staff members are friendly and welcoming. Your kind words are truly appreciated.

We appreciate your feedback and apologize for the unfortunate experience during their stay. Regrettably, they did not communicate any concerns to us directly. However, if you reach out to our reception team via email, they will be more than willing to address your issues and ensure they are properly addressed.

We sincerely appreciate the time you took to share your feedback with us. We completely agree that our central location is something to be coveted. It brings us great satisfaction to hear that your experience with us was positive, and we are proud to have a team of friendly and accommodating staff members.

Thank you for sparing your valuable time to provide us with a review. At our establishment, we take great pride in our amiable and supportive staff, and we are delighted to learn that they assisted you by suggesting nearby dinner options. We wholeheartedly concur that the Walnut Suite is truly magnificent.

We appreciate you for sharing your feedback with us. We are pleased to hear that you enjoyed your experience with us.

Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments are invaluable to us as they help us improve our services for future guests.We have accessible rooms and bathrooms as we ensure to cater to a variety of our guests needs. The rooms are assigned automatically by the system, on a first come first serve basis unless otherwise requested. As such, you were given this room by chance.All areas of the hotel are currently being redecorated slowly but surely, so please bare with us until this has been completed.The parking charges are listed both online, in the car park itself and on the sign-in sheet you would have had to sign to receive your room key. This charge has been in action since 2020 and it shouldn't have been a surprise to you.Your comment on staff's appearances were unnecessary and completely inappropriate. We would love for you to see the changes St Giles House is undergoing, however this will not occur if you continue to refer to our staff in such an unacceptable manner. Kind regards,Reception