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Anmeldelser av Best Western Plus Oaklands Hotel

3 out of 5
Best Western Plus Oaklands Hotel
89 Yarmouth Road, Thorpe St Andrew, Norwich, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 142 av totalt 511 anmeldelser." "
Rangering på 8 − Bra. 211 av totalt 511 anmeldelser." "
Rangering på 6 − Grei. 93 av totalt 511 anmeldelser." "
Rangering på 4 − Dårlig. 44 av totalt 511 anmeldelser." "
Rangering på 2 − Forferdelig. 21 av totalt 511 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,0/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 5 netter i oktober 2018

8/10 – Bra

Andy

Forretningsreisende
Likte: Personale og service
Good place Food expensive
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

shabba

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Okay where do I start we checked in on Saturday the lady who was working wonderfully and helpfully no problems but when it come to the next morning we went for breakfast got told to sit down and the waiter will come the obviously racist lady looked at us walked away and was chatting to colleagues 10 minutes later I had to get up and asked why we not being served and then she came over to serve us given us dirty looks like where scum then we ordered veggie breakfast one of the worst breakfast I have ever tasted in my life if I was a vegan sorry I'd be in hospital now the fried bread tasted of pork the eggs undercooked and cold the sausages burnt everything tasted oily and bacon yet we asked for veggie breakfasts and all we tasted was pork fat and they had the decency to charge £30 for 2 people breakfast discusting also the butter was off as you can see in the picture also my room the door would never fully close as I could just use the handle and walk in
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Staff very friendly, room was lovely and clean. Breakfast was excellent.
Bodde her 1 natt i april 2024

8/10 – Bra

Amanda

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Cold shower
Bodde her 1 natt i april 2024
Svar fra Elly - den 25. apr. 2024
Hi AmandaThank you for sharing your feedback.I'm so sorry to hear that your shower was cold. I do hope our team dealt with this quickly and efficiently.Kind regards.

4/10 – Dårlig

David

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not impressed. Don't usually review but not happy
Checked in gone 6pm. Room (suite) was absolutely freezing. Got reception to check underfloor heating was working. Still not fully warm at 10pm. Went back to my car and slipped on Moss covered path. Reported to staff member but not concerned. Bed average. Woke up at 8am. Room now very hot. NO Teabags. Told reception. Reply was "OK". Considering the price not impressed and would not go back. Can't rate food as didn't eat there.
Bodde her 1 natt i februar 2024

8/10 – Bra

Richard

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Richard

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Danny

Bodde her 2 netter i februar 2024

8/10 – Bra

Rob

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
The staff were all very friendly and helpful, breakfast was very nice, everything thing about the accommodation good enough for me, just the shower was a bit weak, just enough power to get the water out
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Matthew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Welcoming staff and good value rooms
Bodde her 1 natt i januar 2024

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold
A mixed bag - good value if you get a cheap deal
The hotel is a mixed bag. The room was unloved, from random hairs in the bathroom to old and ineffective windows, to the picture above the bed that was on the wonk! However, the bed was comfy and the breakfast was good - a well cooked and generous breakfast and helpful and friendly waiting staff.
Bodde her 1 natt i januar 2024

8/10 – Bra

Martin

Bodde her 1 natt i januar 2024

8/10 – Bra

Louise

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Friendly staff
Friendly staff, but I think the place needs a bit of money and inspiration spent, granted it was was winter so you do not see it in its best light!
Bodde her 1 natt i januar 2024

8/10 – Bra

Stephen

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Arin

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i desember 2023

8/10 – Bra

Stan

Bodde her 2 netter i desember 2023

8/10 – Bra

Susanna

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023

6/10 – Grei

Trevor

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Personale og service
Horrible
Nightmare from the start. Check in went on. Got to room fan wouldn’t turn off in bathroom. Went to see reception woman. And first she was so rude to me. Walking away trying to onsite me. All she said turn it off then lol.. no switch to turn it off.. mantainstance came and said yes it’s broke. Never again for me keep away.
This it what the fan looked like and left till next day. Even i left first thing next day.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Andrew

Bodde her 1 natt i november 2023

8/10 – Bra

T

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Asa

Forretningsreisende
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clucking Awful
Unfortunately I arrived and had to eat at the restaurant, I paid over the odds for 4 chunks of almost grilled (raw) chicken on a flat bread and a hint of salad. I asked for chips too and was told they were extra. (in the end they didnt charge for the chips) outrageous for £17 but i was in a rush as I had an evening appointment, the kitchen wasnt though as I waited 30 mins for the raw food. There was only 1 other table.... look how pink it is - almost clucking. Breakfast was equally disappointing, there are few options if you dont want eggs or red meat. I chose the vegan breakfast even though im not vegan, but it was missing 2 of the items it was supposed to have... i overheard the waiter telling another table they had run out, but nobody bothered to tell me. It was awful. The room itself was tiny... the mattress so soft on one side that if you lay in the centre you are rolled off the bed. There was no way of controlling heat, so it was way too hot (its november) nowhere to put anything so tripping over luggage and clothing trying to do anything other than sleep - which was impossible due to the snoring ape in the next room. On checkout nobody asked how my stay was... just happy to charge me. The wifi network is so open I could see what tunes the kitchen were playing on spotify...I left with a bad stomach, and very dreary eyed feeling like I had some sort of survival experience, not great before a 4 hour drive.
Bodde her 2 netter i november 2023

8/10 – Bra

Liam

Bodde her 1 natt i november 2023

8/10 – Bra

Rob

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Comfortable enough
comfortable stay carpet and various other tired areas but decent overall. Obviously trying to update and this looks like a very popular wedding venue Great staff Stayed away from the food as my colleague also stayed and his experience was not as favorable as mine.....
Bodde her 1 natt i november 2023

10/10 – Utmerket

John

Bodde her 1 natt i november 2023

10/10 – Utmerket

Bradley

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

James

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed here a few times because of the staff and location .The breakfast menu is on the the best i have found anywhere .
Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Kurt

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Not the best
Small pokey room with a shoe box of a bathroom. Room was not in the hotel itself, more a converted house at the entrance point of the hotel. Floor creaked very loudly, so apologies to the people underneath me. The small car park was ridiculous with no security lighting. Receptionist was very welcoming. Not worth £89 !!
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Joseph

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
View from my window
Bodde her 4 netter i september 2023

10/10 – Utmerket

GaneshKumar

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Business trip
Comfortable stay.Only issue is no lift and had to carry baggagtgru stairs.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Michael og LEAMINGTON SPA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good stay thank you. Staff were spot on.
Bodde her 1 natt i september 2023

6/10 – Grei

Alan

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Annex rooms are poor
On booking I knew I would be in the annex accommodation, I had stayed in this hotel before and I have always found it to be fine and the food is very good. I was advised on check in that the annex was back down the long drive and on the amin road, the annex i thought was actually the hotel suites. I carried my heavy bag back down the drive, and proceeded into the annex block, which I think is a converted house. What is striking in the front of the property is that it really needs tidying up and better lighting provided when approaching the property, there are numerous overgrown bushes around the front area. I proceeded into the property and the stairs were very noisy (I don't think any underlay on the carpet or very thin). I noted that no towels so did not want to go back up the drive and thought I would pick up some when I went to evening meal. The room itself was shown as a single room, but there was a small double, for the size of the room it would probably be better to have a single bed to give more space in the room. There is also a large mirror in a standing frame blocking the window, a review of the room by the hotel would be good. The bathroom was clean although two empty free shower bottles located in the shower soap dish, so not sure why it was missed. On returning to the room after evening meal, as I settled I noted that there was a bit of load conversation downstairs, plus cooking which I could smell. I would stay in the hotel again but not in the annex
Bodde her 1 natt i september 2023

8/10 – Bra

Brian

Reiste med en gruppe
Likte: Renhold og personale og service
Excellent staff Room rather dark. 3 events going on on Saturday might made it extremely noisy and uncomfortable to eat a meal.
Bodde her 3 netter i september 2023

4/10 – Dårlig

Darren

Forretningsreisende
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Dirty room and poor service
Room was large and well equipped, however not as clean as it should have been. Cups were dirty and had to be washed prior to use. Balcony was covered in bird droppings. Windows and cills were dirty both inside and out. The service in the restaurant was very poor and waited over 45 mins for the meal and then refill of drink was forgotten. Not even that busy !!
Bodde her 1 natt i august 2023

8/10 – Bra

l.b.kennerley

Bodde her 1 natt i august 2023

10/10 – Utmerket

Jamie og Riverside

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff at Oaklands Hotel went above and beyond to ensure that our stay with parents in their 90's went smoothly. Even though it was a busy weekend, with four weddings, they made sure that we had a reserved parking spot, and couldn't be kinder at breakfast, bringing extra cushions to ensure that our parents were comfortable. Would totally recommend!
Bodde her 2 netter i august 2023

6/10 – Grei

Tammy

Reiste med partner
Likte: Renhold og personale og service
Nice room, big tv, however tv was on dressing table covering mirror. Only socket available for hairdryer was behind tv and cable not long enough to reach another mirror. Only one bath and hand towel for 2 adults. We stayed friday and Saturday night and there was a function on both nights and music went on till late.
Bodde her 2 netter i august 2023

6/10 – Grei

Ajay og Aylesbury

Likte: Renhold
Bodde her 1 natt i august 2023

8/10 – Bra

Richard

Likte: Personale og service og romkomfort
Likte ikke: Renhold
Great friendly staff and good food. Rooms need a bit of updating together with being cleaned properly, body hair still on bath mats and in the bath.
Bodde her 2 netter i juli 2023

4/10 – Dårlig

Martin

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Tired, stained carpet and bathroom, unclean. Staff did all they could to make our stay welcoming, but property and room poor
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Hollie og Dawson Creek

Bodde her 1 natt i juni 2023

10/10 – Utmerket

john

Bodde her 1 natt i juni 2023

10/10 – Utmerket

Stephen

Bodde her 1 natt i juni 2023

6/10 – Grei

Desiree

Bodde her 1 natt i mai 2023

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff. Good menu for evening meal. Very good breakfast.
Bodde her 2 netter i mai 2023

8/10 – Bra

Doug

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The car park is too small for the number of guests plus the people attending special functions.
Bodde her 2 netter i april 2023

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brilliant hotel
Nice clean rooms, friendly welcoming staff
Bodde her 1 natt i april 2023

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023

8/10 – Bra

Mark og nottingham

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Peter

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2023