Dear Kurt,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.Please accept our apologies and rest assured that we will follow up internally to address the concerns that you have expressed. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear María,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy some aspects of your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear María,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that despite our staff efforts you could not find anything of your liking.Allow us to highlight that choice of words are not interpreted or received as criticism, but rather as an attempt to offend Your feedback will be shared with our team.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Dominique,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and the choice of word to share your opinion. We appreciate your positive remarks, we always amiably recommend guests to contact our staff when there is something that not of their liking.Your comments will be shared with the management department so that we can look into this more thoroughly to ensure that we improve our services.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Violet,Thank you for taking the time to write such a great review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jaclyn,We are truly saddened to read that despite our efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Apreciado Daniel,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Gabriela,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Rodney,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.We assure you that we have taken note of your comments and will take them up with the relevant departments.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Lois Ann,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Ayeshia,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Mary A,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jennifer,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Tracy Ann,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.Needless to say, we are very sorry to read that your husband felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are truly sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Kind Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jesse,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much, Jesse!Warmest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Dulce romero,Thank you for sharing your thoughts on your recent stay with us.We are very sorry to learn that you were disappointed with your stay. We will follow up internally on the concerns you have raised. And we hope that we can continue to provide you with the excellent customer service that we pride ourselves on.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jeffrey Paul,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jane,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear LilyAnne,Thank you very much for your outstanding review! It is an honour to be recognized and appreciated.We hope you visit us again very soon, Lily Anne.Wishing you the best,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Paul,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Paul!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Eon Osmond,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear John Robert,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Matthew,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Anton Odeh,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience.In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department through Expedia.We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager