Thank you so much for your kind words! I'm thrilled to hear that you found your experience to be incredible. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We're always looking for ways to make our services even better for our valued guests.

Dear karthik,Thank you for sharing your feedback with us regarding your recent stay.We understand your concerns regarding parking fees and breakfast options. While we do charge a nominal fee for parking (only 10.00) we strive to keep our rates competitive compared to other hotels in downtown areas. The hotels closer to the park charge up to 40.00 for parking, so ours is a great deal! Regarding breakfast, we regret any confusion. Courtyard hotels in USA do not offer complimentary breakfast as part of the standard room rate. However, we do offer various breakfast options for purchase at our on-site restaurant.If you prefer a hotel with a complimentary breakfast buffet, we recommend considering Fairfield Inn or Hampton Inn, which often include this amenity as part of their offerings. The other option for you is to book a room at a higher rate with breakfast for two people included. If you have any further questions, please contact us directly at the hotel. Thank you.Warm regards,

We are glade you enjoyed your stay with us. We hope to have you back again in the future.

We are glad you enjoyed your stay!

We are glad you enjoyed your stay with us!

It sounds like your stay had its ups and downs. We are sorry that the bistro had limited breakfast options for you. We appreciate you bringing your concerns to our attention. We will bring it to our staffs attention.

It sounds like you had a mixed experience at the hotel. While it was convenient and offered a quiet environment, the cleanliness left something to be desired, particularly in the bathroom and with the pull-out bed. It's unfortunate that you encountered these issues, but it's good to hear that the hotel itself was otherwise satisfactory.

It's disappointing to hear that the cleanliness of the washrooms didn't meet expectations and that there was an unpleasant odor in the room. Having access to streaming services like Netflix or Amazon can be a nice perk for entertainment during downtime, so it's unfortunate that they weren't available.

Dear Ken, thank you for taking the time to share your experience with us, and we apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with the room temperature and TV, as well as the lack of timely resolution by our staff. We understand the frustration this must have caused, especially after a long drive.We're sorry that our initial response didn't meet your expectations, and we appreciate your patience as we worked to address the issues. Your feedback regarding the condition of the towels is noted. As for the ongoing renovations in the lobby - our lobby is not under any renovation. The hotel is a state protected old chocolate factory building. It was built in 1920. The architects preserved the "old" chocolate factory pillars when they designed the hotel around this historic building. They have some signing and autograph of the people who build the factory. Perhaps the historical pillars are what you took as "lobby under renovation". We also have a lot of pictures through the property to educate our guests and explain the history of the hotel and the Falls. We're glad to hear that the staff was friendly, but we understand that friendly service alone is not enough when issues arise. Rest assured, we'll use your feedback to improve our processes and ensure better communication and resolution in the future.We're grateful for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely,Tatyana

I'm glad to hear that you had a pleasant stay! If you have any questions or need assistance with anything else, feel free to ask.

I'm sorry to hear about your experience. It sounds frustrating to encounter unfriendly staff and find the pool closed unexpectedly. If this happened at a hotel or a similar establishment, it might be worth bringing your concerns to the attention of management. They may not be aware of the issue and could take steps to address it, such as providing better customer service training for employees or communicating renovation schedules more clearly to guests.

I'm sorry to hear about your unpleasant experience at the hotel. It sounds like you've encountered several issues that have made your stay less than enjoyable. It's frustrating when basic services like cleaning and breakfast aren't up to par, especially when you're dealing with cold weather that makes going out less appealing. If you haven't already, I would suggest expressing your concerns to the hotel management. They may not be aware of the extent of the issues you've faced and might appreciate the feedback so they can make improvements. Additionally, they might be able to offer you some form of compensation for the inconvenience you've experienced.

I'm glad to hear that you had an amazing stay! Whether it was at a hotel, resort, or elsewhere, it's always great to have positive experiences. If you have any stories or highlights from your stay that you'd like to share, feel free to do so!

Thank you for sharing your feedback. We apologize for the inconvenience of the limited food options.

That is wonderful to hear!! We look forward to hosting your family again soon!!

I'm glad to hear that you had an amazing stay! Whether it was at a hotel, resort, or elsewhere, it's always great to have positive experiences. If you have any stories or highlights from your stay that you'd like to share, feel free to do so!

It's great to hear that you had a positive experience! If you'd like to share more details about the hotel or your stay, feel free to do so. Whether it was the amenities, the service, the location, or something else that stood out to you, I'd love to hear about it!

I'm glad to hear that you had an amazing stay! Whether it was at a hotel, resort, or elsewhere, it's always great to have positive experiences. If you have any stories or highlights from your stay that you'd like to share, feel free to do so!

Dear Samantha,I'm truly sorry to hear about the issues you encountered during your recent stay. Please accept our sincerest apologies for the stain on the bed.We will investigate the issue with the stained bed to ensure it is addressed promptly, and we will also review our procedures to prevent such oversights in the future.Regarding the breakfast charge- our Bistro was opened on Feb 11 from 7am-11am for breakfast and I am not sure why it was not available for you. Did you come after 11am?Thank you for bringing these issues to our attention.Sincerely,Tatyana

Glad you enjoyed your stay and had a good experience with our staff!

Glad you enjoyed your stay. Thank you for choosing to stay with us here at the courtyard!

thank you for staying with us!

thank you for the feedback

That's wonderful to hear that you had a great experience at Courtyard by Marriott! Courtyard is known for its comfortable accommodations and amenities. If there's anything specific, you'd like to share about your positive experience.

I'm sorry to hear about your less-than-satisfactory experience while staying with us. It's disappointing when expectations aren't met. We sincerely apologize for the inconvenience with your stay.

Dear Alaine,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Courtyard by Marriott Niagara Falls.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for giving us such a high score - we really appreciate it!

thank you

Dear Kali, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Courtyard by Marriott Niagara Falls.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for giving us such a high score - we really appreciate it!

It's fantastic to hear that you enjoyed the atmosphere at Courtyard by Marriott, especially the blend of modern elements while maintaining a connection to its original roots from the chocolate factory. The spacious room and comfortable atmosphere are key aspects that can greatly enhance a guest's experience.As for the gym, it's understandable that limited options might be a drawback for some guests. Providing feedback on this aspect can be valuable for the hotel to consider when making improvements.

thank you

thank you

Thanks for staying with us. We appreciate your feedback.

Thanks for staying with us. We appreciate your feedback.

I'm sorry to hear about the cleanliness issues you encountered in your room at Courtyard by Marriott. It's important that hotels maintain a high standard of cleanliness for guest satisfaction. We take pride in our cleanliness, we will get with the housekeeping team to make sure this does not happen again.

Thanks for staying with us. We appreciate your feedback.

thank you for staying with us!

thank you for staying with us!

thank you for the feedback

thank you for staying with us!

Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Courtyard by Marriott Niagara Falls.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for giving us such a high score - we really appreciate it!

thank you for staying with us!

thank you for staying with us!

thank you

thank you for staying with us!

thank you

thank you for staying with us!

thank you for staying with us!

thank you for the feedback

thank you for staying with us!