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Anmeldelser av Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

4 out of 5
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 602 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 231 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 52 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 1001 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Reda

Bodde her 2 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Thank you for taking the time to leave a review. We'd love to hear if you have any feedback to help us improve?

8/10 – Bra

Kim Haugerød

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Joey den 20. nov. 2023
Thank you for the review!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra Reservations den 14. nov. 2023
Thank you for taking the time to leave such great feedback.

10/10 – Utmerket

Thomas

Bodde her 2 netter i oktober 2022

8/10 – Bra

Marit elise

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2022
Svar fra Reservations den 20. okt. 2022
Thanks for your feedback!

10/10 – Utmerket

Laila Mathilde

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022
Svar fra Crowne Plaza Newcastle den 24. juni 2022
Thank you Laila!

8/10 – Bra

David

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice rooms and common areas. Gym and leisure facilities also good.
Bodde her 1 natt i mai 2024
Svar fra Joey den 29. mai 2024
Thank you for the review!

8/10 – Bra

Cindy

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Disappointing and surprising not to have better coffee and tea facilities in the bedrooms - these need upgrading Fiona and Hamish on the front desk were extremely helpful
Bodde her 1 natt i mai 2024
Svar fra Joey den 29. mai 2024
Thank you for the review!

10/10 – Utmerket

Lydia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent accommodation and facilities plus highly professional team
Bodde her 2 netter i mai 2024
Svar fra Joey den 13. mai 2024
Thank you for the review

8/10 – Bra

Kymberly

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great and Rebecca at the front desk was super helpful! The dining experience was subpar unfortunately.
Bodde her 1 natt i mai 2024
Svar fra Reservations den 15. mai 2024
Thanks for the great feedback Kymberly!

10/10 – Utmerket

Jill

Bodde her 1 natt i mai 2024

6/10 – Grei

Priya

Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Joey den 29. apr. 2024
Thank you for the review

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location a few minutes walk from the station and city centre. Lovely pool and spa.
Bodde her 4 netter i april 2024
Svar fra Joey den 29. apr. 2024
Thank you for the review!

8/10 – Bra

jillian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Joey den 29. apr. 2024
Thank you for the review!

8/10 – Bra

marc

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel
Bodde her 3 netter i mars 2024
Svar fra Joey den 29. apr. 2024
Thank you for the review!

8/10 – Bra

jeremy

Bodde her 1 natt i april 2024
Svar fra Joey den 6. mai 2024
Thank you for the review!

8/10 – Bra

Huw

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff super, food quite overpriced - so many other restaurants around for cheaper, we paid more in hotel for a 3 course fixed menu than 3 courses with wine in Gino D'Campos. Good location 5 mins walk from rail station. Nice shower.
Bodde her 3 netter i april 2024
Svar fra Reservations den 11. apr. 2024
Hi Huw, thank you for the lovely feedback. I have passed on your your feedback regarding the restaurant to out f&b director. Many thanks

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great post wedding event stay, staff went above and beyond to sort things for us. Worth noting there’s not a ton of dining options around on Sundays.
Bodde her 2 netter i mars 2024
Svar fra Joey den 26. mars 2024
Thank you for the review

10/10 – Utmerket

Alana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Reservations den 18. mars 2024
Hi Alana, thanks for the great feedback!

10/10 – Utmerket

Helen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel food lovely and very comfortable rooms
Bodde her 1 natt i mars 2024
Svar fra Joey den 18. mars 2024
Thank you for the review!

8/10 – Bra

Mary

Reiste med familie
We like it because it’s near the railway station.Hotel very good, clean, & staff very helpful
Bodde her 1 natt i mars 2024
Svar fra Joey den 12. mars 2024
Thank you for the review!

10/10 – Utmerket

Guy

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good but not perfect !
The whole weekend was great,the hotel is a lovely quiet,central refuge from the busy city. Our only criticism was that we would have expected daily housekeeping from an hotel of this calibre,we arrived back after a busy day to an unmade bed and a pile of damp towels....unexpected but not the end of the world.
Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a review following your stay Guy. It is great to see that you enjoyed your stay, and I have passed on the comments regarding your housekeeping to the housekeeping manager.

8/10 – Bra

Amanda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Could have been better
The hotel & room was nice but the Service let it down. Service at the gin bar was slow as the staff were all chatting amongst themselves plus the couldn’t do the cocktail I wanted from the menu. Breakfast service was poor as they had run out of most hot items and bread for toast and it took a while to replenish these. We weren’t offered a menu to choose the vegetarian options that were apparently available so did without
Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for leaving a review Amanda. It is great to see that you had a positive experience overall, and I have passed on your comments for areas to improve to the relevant managers.

2/10 – Forferdelig

Ian

Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a review Ian. It is disappointing to see that you did not enjoy your visit. We are always happy to receive feedback on area's which we can improve on.

10/10 – Utmerket

Suman og Greenford

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
It is great to see that you enjoyed your stay Suman

8/10 – Bra

WOOSUNG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a review Woosung

8/10 – Bra

FRANCOIS

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for the review Francois!

2/10 – Forferdelig

Mohammed

Bodde her 3 netter i februar 2024
Svar fra Reservations den 21. mars 2024
Hi Mohammed, thanks you for leaving a review. I am sorry to see that you were not satisfied following your stay. If you would like to provide any pointers on where we can improve going forwards, please feel free to reach out.

10/10 – Utmerket

Joe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
Thanks for the great score Joe

10/10 – Utmerket

Jenny

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Relaxing
Was very friendly hotel to stay in and was nice to be remembered by the staff from last time we stayed. Was very busy at the pool but the staff were good enough to ring us when we were able to go in
Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for the lovely feedback Jenny!

10/10 – Utmerket

Graham

Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for the great review Graham

10/10 – Utmerket

Juan Manuel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay in Newcastle
I recently stayed at this hotel with my two children age 7 and 11, and had a wonderful experience. The staff was exceptional - friendly, attentive, and always ready to assist with a smile. The rooms were spotless, well-maintained, and provided a comfortable stay throughout. One of the highlights of my stay was the fantastic spa facilities. The swimming pool was a great way to cool down, especially for children. However, due to its small size, it's advisable to check in advance for availability to avoid disappointment. Despite the many positives, there was one minor downside. The bed sofa provided for children was not very comfortable, which could be improved for a better overall experience. Overall, this hotel offers a great stay with its excellent staff, clean rooms, and fantastic spa facilities. I would recommend it to anyone looking for a relaxing and enjoyable getaway.
Bodde her 3 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for the wonderful feedback. It is great to see that you had such a positive experience of the team and of the hotel!

8/10 – Bra

Deirdre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely, comfortable and vlean
Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thanks for the great feedback Deirdre

2/10 – Forferdelig

Fay

Bodde her 1 natt i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a review Fay. It is disappointing to see that you did not enjoy your visit. We are always happy to receive feedback on area's which we can improve on.

10/10 – Utmerket

Derek

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff were friendly & helpful. Room was clean & very comfortable. Well situated near shops, restaurants, pubs & transport.
Bodde her 4 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thanks for the great feedback Derek, we hope to welcome you back soon!

10/10 – Utmerket

S H

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommended nice quiet stay. Top quality
Great hotel stay. Clean new and quiet. Close to station. Highly recommended.
Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a great review following your stay!

6/10 – Grei

Kate

Reiste med partner
Likte: Renhold
Liked: location, convenient for the train station, lots of bars & dining options nearby. Hotel was clean, large bathroom. Disliked: large queue for breakfast, staff were slow to clear tables so even though there were tables free, they were piled with dirty pots awaiting clearing. Pillows in the room were very lumpy, worst 2 nights sleep I’ve ever had in a hotel. Requested some firm ones from housekeeping which took nearly an hour to arrive and were exactly the same. Uncomfortable bed, 2singles pushed together so an uncomfortable join down the middle. Pool was nice but quite small.
Bodde her 2 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for taking the time to leave a review Kate. It is disappointing to see that you had a few challenges during your stay. We are always happy to receive feedback on area's which we can improve on. Your comments have been passed on to the relevant managers to review and act on going forwards.

6/10 – Grei

Waleed

Bodde her 5 netter i februar 2024
Svar fra Reservations den 26. feb. 2024
Thank you for leaving a review Waleed, we would love to hear how we can improve in the future.

4/10 – Dårlig

robert

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
4 star price without 4 star service
Lack of staff at check in, so long check-in queues. No staff at night for room service, ended up cancelling what we eventually ordered through reception because it was never coming. Just not good enough for a 4 star hotel.
Bodde her 1 natt i februar 2024
Svar fra Joey den 13. feb. 2024
Thank you for the review!

6/10 – Grei

Sadie

Likte: Renhold
Likte ikke: Romkomfort
Bodde her 1 natt i februar 2024
Svar fra Joey den 9. feb. 2024
Thank you for the review

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Joey den 9. feb. 2024
Thank you for the review

8/10 – Bra

D

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Thank you for the feedback.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay. Will go back
Within 10 mins slow walk to shops. Plenty of bars and cafes in town. 10 mins walk to Quayside. the staff were very friendly and attentive. Nice pool and gym
Bodde her 2 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Thanks you for the great review!

10/10 – Utmerket

Junhyun

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Reservations den 31. jan. 2024
Thank you for the wonderful review!

10/10 – Utmerket

Geoffrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Hi Geoffrey, thanks for the great review!

8/10 – Bra

Victoria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel is in a very convenient location close to the station. Very comfortable rooms, good gym facilities, fantastic breakfast and very friendly staff. The spa facilities can get crowded, so choose your time wisely. Would definitely return to this hotel.
Bodde her 3 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Thank you for taking the time to leave your lovely feedback Victoria, we hope to welcome you back soon!

8/10 – Bra

Ciaran

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Reservations den 31. jan. 2024
Thanks for taking the time lo leave a review Ciaran

10/10 – Utmerket

Michael

Likte: Fasiliteter
Staff and hotel are simply wonderful
Bodde her 1 natt i januar 2024
Svar fra Reservations den 31. jan. 2024
Thanks for the fantastic feedback Michael!

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Reservations den 31. jan. 2024
Thanks for the review!

8/10 – Bra

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed here last month as a Christmas present and our stay was so good. Room was so com and clean. Left my phone charger which never never appeared when I asked staff about it, c
Bodde her 2 netter i januar 2024
Svar fra Reservations den 31. jan. 2024
Thanks for the review Sarah, I am sorry to see you're lost property query hasn't been resolved yet.