check in. Our reserved king room was put in what he called maintenance and said he did not know why.
Did not tell us that the elevator required our room card to operate.
Told us nothing about the internet.
Told us nothing about breakfast.
When I went to the desk to ask about the internet he pointed at a plachard with the information. He was eating and talking to someone on the phone video.
The restaurant was beautiful, but service people were sitting around and talking when people were seated. Like anyone, we paid good money for sub par service.