Eksteriør

Anmeldelser av The Westin New York Grand Central

4.5 out of 5
The Westin New York Grand Central
212 East 42nd Street, New York, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 1578 av totalt 2453 anmeldelser." "
Rangering på 8 − Bra. 478 av totalt 2453 anmeldelser." "
Rangering på 6 − Grei. 198 av totalt 2453 anmeldelser." "
Rangering på 4 − Dårlig. 113 av totalt 2453 anmeldelser." "
Rangering på 2 − Forferdelig. 86 av totalt 2453 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i april 2023
Svar fra Customer Service den 2. mai 2023
Thanks for the outstanding rating!We're delighted your time at The Westin New York Grand Central was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 – Grei

Sandra

Reiste med familie og små barn
Likte: Fasiliteter
Likte ikke: Renhold
The cleaning of the room can highly get improved!
Svar fra Customer Service den 28. nov. 2022
We appreciate that you took the time to share your feedback, Sandra.We're glad you had a pleasant stay with us despite our housekeeping services not exceeding your expectations. We've addressed your concerns with the appropriate members of our management team so that we may improve moving forward.We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 – Utmerket

Tore

Bodde her 1 natt i juni 2022
Svar fra Customer Service den 28. juni 2022
Thank you for the fantastic rating, Tore! It's outstanding you had such a wonderful experience at The Westin New York Grand Central. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Utmerket

Avery

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room, great service
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Avery, thank you for your kind words! The Westin New York Grand Central is delighted to hear you enjoyed both the room and the service. We're looking forward to welcoming you back soon!

2/10 – Forferdelig

Raquel

Bad
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. mai 2024
Raquel, it is disappointing to hear your experience did not meet expectations. The intention is always to provide a positive and memorable experience, so your feedback is important to us. If there are specific issues you encountered, we would appreciate more details to better understand and address them. Thank you for sharing your thoughts.

8/10 – Bra

Silvana

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
There was no minibar in the room. The breakfast was so basic. The staff was helpful and kind.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Silvana, thank you for your feedback. It is wonderful that you found our team members helpful and kind. Your comments about the minibar and breakfast are appreciated and will help us improve. We hope to welcome you back to The Westin New York Grand Central soon!

10/10 – Utmerket

Yuemei

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
their cleanliness is very impressive
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 28. mai 2024
Yuemei,Thank you for recognizing the impressive cleanliness at The Westin New York Grand Central. The team is delighted to have met your expectations. We look forward to welcoming you back in the future!

10/10 – Utmerket

Antonia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff very friendly & helpful!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Antonia, thank you for sharing your experience at The Westin New York Grand Central! The team members are thrilled to hear you found them friendly and helpful. We look forward to welcoming you back soon!

10/10 – Utmerket

Jonathan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a great time and was treated nicely.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 28. mai 2024
Jonathan, the team members at The Westin New York Grand Central are delighted to hear that you had a great time and experienced exceptional service. We look forward to welcoming you back!

10/10 – Utmerket

Marcus Brian

Likte: Renhold og fasiliteter
It was very clean! The staff was always kind and helpful! The only thing was charging for coffee. My husband and I have not been charged for coffee any where else. Overall/ excellent!
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Marcus Brian, thank you for your kind words about The Westin New York Grand Central. The team is thrilled you found the hotel clean and helpful. Your feedback regarding the coffee charge has been noted. We're glad you and your husband had an excellent stay and look forward to welcoming you back!

6/10 – Grei

REBECCA

Likte ikke: Renhold og personale og service
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Mustafa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful and rooms were clean.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Mustafa, thank you for your fantastic feedback! The Westin New York Grand Central is thrilled to hear that our team members were very helpful and that you found the rooms to be clean. We hope to welcome you back soon for another great stay!

10/10 – Utmerket

Sylvia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoy stay at hotel. vey friendly staff.
Svar fra Customer Service den 28. mai 2024
Sylvia, thank you for sharing your positive experience with The Westin New York Grand Central. It is wonderful to hear that our team members made your stay enjoyable. We hope to welcome you back soon!

10/10 – Utmerket

ALEJANDRA og WYCKOFF

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good for families and businesses
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Alejandra, thank you for your kind words. The Westin New York Grand Central is delighted to hear that you found our hotel suitable for both families and business travelers. We're looking forward to welcoming you back in the future!

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful rooms, lots of space in the king/sofabed room even with the sofabed pulled out. Gorgeous view of the Empire State Building!!! Grand Central Dining concourse and subway access was so fantastic and was walkable to so many sights
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Jennifer, thank you for your glowing review. The team at The Westin New York Grand Central is thrilled you enjoyed the spacious and beautiful rooms, as well as the stunning view of the Empire State Building. The convenient access to Grand Central and nearby sights truly makes a difference, and we're delighted you found it so fantastic. We're looking forward to welcoming you back soon!

10/10 – Utmerket

Ahmad

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From the moment I arrived, I was greeted with exceptional customer service that set the tone for my entire stay. The front desk concierge, Thomas, exemplified professionalism and courtesy in every interaction. I can't speak highly enough of the outstanding service provided by Thomas and the entire team. I look forward to my next visit!
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 27. mai 2024
Ahmad, thank you for sharing your wonderful experience at The Westin New York Grand Central. It's delightful to hear that Thomas and our team members made such a positive impression. We look forward to welcoming you back soon!

10/10 – Utmerket

JACK-THANH

Bodde her 1 natt i mai 2024
Svar fra Customer Service den 27. mai 2024
Jack-Thanh, thank you for your excellent rating! The team at The Westin New York Grand Central is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon.

10/10 – Utmerket

Oscar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good Attention and the Breakfast good
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 25. mai 2024
Oscar, thank you for your positive feedback! The team at The Westin New York Grand Central is delighted to hear you enjoyed the attention provided and the breakfast offerings. We look forward to welcoming you back soon.

8/10 – Bra

Julie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am a frequent guest at this facility because of its convenience, relative cleanliness, and reasonable rates. My greatest disappointment is the small number of towels provided, but easily remedied with a request for extra. The staff is great And very accommodating
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 24. mai 2024
Hello Julie,Thank you for continuously choosing The Westin New York Grand Central. It is wonderful to know that you find our location, cleanliness, and rates to be satisfactory. We appreciate your feedback regarding the towels and are glad to hear that this can be easily addressed through a request. Our team members are always here to ensure your stay is pleasant. We're looking forward to welcoming you back on your next visit.

6/10 – Grei

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in took a very long time
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 24. mai 2024
Brian, thank you for sharing your feedback. Your observation regarding the check-in process is valuable, and the team is continuously working to improve overall efficiency and guest experience. We hope to have the opportunity to serve you again in the future.

8/10 – Bra

Eren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Hotel hat eine sehr gute Lage um Zufuss alles zu erreichen die Station grand Central ist in 5 min zu erreichen. Sehr viel los im Hotel ist immer sehr turbulent in der Lobby. Sandra am Empfang war sehr sehr nett und zuvorkommend.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 22. mai 2024
Eren, vielen Dank für Ihre freundlichen Worte über das Westin New York Grand Central und für die Wertschätzung der günstigen Lage. Es ist schön zu hören, dass Sandra mit ihrer Hilfsbereitschaft und Freundlichkeit einen positiven Eindruck auf Sie gemacht hat. Wir hoffen, Sie für einen weiteren wundervollen Aufenthalt wieder bei uns begrüßen zu dürfen.

8/10 – Bra

Sakayi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 22. mai 2024
Sakayi, thank you for your positive rating of The Westin New York Grand Central. We're delighted to know you had a pleasant experience and hope to welcome you back soon!

10/10 – Utmerket

Valenisia

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel to stay in. It’s far enough from the noise in Times Square but still close to get around!
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 21. mai 2024
Valenisia, thank you for the wonderful feedback. The Westin New York Grand Central is glad to hear you enjoyed its location, providing a peaceful retreat while still being conveniently close to attractions. We're looking forward to welcoming you back!

8/10 – Bra

Helen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Helen, thank you for your kind words! The Westin New York Grand Central is delighted you had a great stay. We're looking forward to welcoming you back.

4/10 – Dårlig

Hector

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
The Hotel has lots of hidden fees.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 19. mai 2024
Hector, thank you for your feedback. The information you provided is valuable, and we strive to ensure transparency in all charges. If you have any concerns or require further clarification, our team members are here to assist.

8/10 – Bra

sampath Kumar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Sampath, thank you for your rating! The Westin New York Grand Central is delighted to see you had an enjoyable stay. We hope to welcome you back soon.

10/10 – Utmerket

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Susan, thank you for your fantastic rating of The Westin New York Grand Central. Our team is delighted that you enjoyed your stay. We look forward to hosting you again soon!

8/10 – Bra

pinky

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 19. mai 2024
Pinky, thank you for choosing The Westin New York Grand Central. We are pleased you had a good stay. We hope to welcome you back for an even better experience in the future.

10/10 – Utmerket

Davina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Best hotel I’ve stayed at in Manhattan. Staff were all wonderful. I’ll be going back when I visit annually.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 19. mai 2024
Davina, thank you for your wonderful review! The Westin New York Grand Central team is thrilled to hear that you had such an exceptional stay. We look forward to welcoming you back on your annual visits!

10/10 – Utmerket

Thomas

Reiste med familie
Excellent all around
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 19. mai 2024
Thomas, the team at The Westin New York Grand Central is delighted you had an excellent stay! We're looking forward to welcoming you back for another great experience.

10/10 – Utmerket

JONATHAN

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed here many times. My only complaint is that the room was not equipped with a USB port.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 19. mai 2024
Jonathan, thank you for your loyalty to The Westin New York Grand Central. We're delighted to hear you enjoy staying with us. We apologize for the inconvenience you faced regarding the room amenities. We're continuously working to improve, and we appreciate your feedback. We're looking forward to welcoming you back soon.

8/10 – Bra

kia

Reiste med familie
Likte: Renhold og fasiliteter
I've been to NYC quite a few times, and I've never stayed in a hotel that had a lot space, but the Westin had all the space I needed. Hotel is convenient to many shopping, restaurants and in walking distance to many attractions including Time Square.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 17. mai 2024
Kia, thank you for choosing The Westin New York Grand Central. It is wonderful to hear you enjoyed the spacious accommodations and found our location convenient for shopping, dining, and exploring nearby attractions. We hope to welcome you back on your next visit to NYC!

10/10 – Utmerket

Alex Ray

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Customer Service den 17. mai 2024
Alex, thank you for your outstanding rating of The Westin New York Grand Central! Our team is thrilled to know you had such a positive experience. We're looking forward to welcoming you back soon.

10/10 – Utmerket

Patricia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our entire stay was fantastic! All of our requests were answered within minutes. The hotel was very clean and safe. The hotel restaurant had very good food and drinks.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Patricia, it's wonderful to hear you found your stay at The Westin New York Grand Central fantastic. We're thrilled that your requests were promptly dealt with and you felt comfortable in our clean, secure environment. Your kind words about our restaurant's food and beverages are much appreciated. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 – Bra

Abraham V

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient location.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Abraham V, it's wonderful to learn that you appreciated the strategic location of The Westin New York Grand Central. We hope this convenience added value to your stay and look forward to having you again for another enjoyable experience.

8/10 – Bra

Yajnaseni

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 15. mai 2024
Yajnaseni, thank you for rating your stay at The Westin New York Grand Central. We're delighted you had a positive experience with us! We hope to welcome you back on your next visit to New York City.

10/10 – Utmerket

Sally

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We spent a long weekend in Manhattan. Ideal location as we were able to walk everywhere. Just far enough away from Time Square to avoid all the people but close enough to walk over to Times Square in the afternoon and in the evening. Room was a good size. The 3 of us were very comfortable.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Sally, thank you for your wonderful review! It's fantastic to hear that The Westin New York Grand Central offered an ideal location for your long weekend in Manhattan. We're delighted that you found the room size comfortable for all three of you. We can't wait to welcome you back on your next visit to the city.

10/10 – Utmerket

Robin og Lakeland

Reiste med partner
Likte: Fasiliteter
Great hotel
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Robin, we're thrilled to learn that your stay at The Westin New York Grand Central lived up to your expectations. Thank you for acknowledging the quality of our property. We look forward to welcoming you back in the future.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ideal location to visit the main attractions. Near a hop-on/hop-off bus route for uptown or downtown loops, near shuttle routes to get to Newark. Tons of dining options nearby. Rooms are spacious and quiet by NYC standards. So convenient if travelling without a car.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Michael, your wonderful feedback regarding The Westin New York Grand Central has put big smiles on our faces. We're thrilled to know that the strategic location and our ample, peaceful rooms added to the joy of your trip. It's also great to hear our property made car-less travel easier for you, and that you found plenty of dining options nearby. We hope to welcome you back in the future for another exceptional experience.

6/10 – Grei

Elisha

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
BUYER BEWARE: We stayed here for one night. The rooms were nice, the location was convenient but I would NOT recommend this hotel. They have unethical pricing practices. We expected a high price for NYC but many fees were never disclosed, just charged. When we booked through Expedia it was stated that there would be a destination fee on the room; however, when we got our bill there were also undisclosed destination fees charged for parking and even breakfast $120 for a breakfast buffet for 4 and that's after two of those meals were supposedly complimentary. A separate undisclosed fee for each thing! I tried calling and was dumped into a voicemail. My expectations of receiving any answers on this are very low.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 14. mai 2024
Elisha, it's meaningful to hear feedback that provides an opportunity for improvement. We regret to learn about your concerns regarding the clarity of our pricing. Our goal is always transparency and honesty about potential expenses, and we certainly don't wish for any guest to feel surprised about charges incurred during their stay. We appreciate hearing about your positive comments regarding the comfortable rooms and strategic location. For your pricing queries and seeking answers, our customer service representatives and financial team are more than ready to assist you further for better understanding. Thank you for reaching out.

10/10 – Utmerket

Adrian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 14. mai 2024
Adrian, thank you for choosing The Westin New York Grand Central for your recent stay. We're delighted to learn of your positive experience. We appreciate your high rating and look forward to hosting you again in the future.

4/10 – Dårlig

Shankar

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Parking was not free at the hotel. Breakfast was not included as part of the booking. Server or manager at the breakfast section was very impolite. Kept repeatedly asking which room we were in and if we paid for the breakfast etc.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 22. mai 2024
Shankar,Thank you for sharing your feedback. It's clear there were aspects of your stay that did not meet your expectations. The concerns regarding your breakfast experience will be looked into. Should you choose to stay with us again, we hope to provide a more seamless experience.

10/10 – Utmerket

Zhiyong

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great experience
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.

10/10 – Utmerket

Kristen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect central location to all that NYC has to offer.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.

2/10 – Forferdelig

Nikhil

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Nikhil, it's concerning to see that your experience did not meet expectations. We strive to ensure our guests have quality experiences. We acknowledge your rating and would like to hear more about your stay to understand how we can improve. We are always committed to enhancement and sincerely hope you'll give us another opportunity in the future.

10/10 – Utmerket

Amanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Amanda, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to have met your expectations, and we look forward to welcoming you back in the future.

8/10 – Bra

Lisa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a very nice hotel and property. I would stay again!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 11. mai 2024
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.

10/10 – Utmerket

Daniel James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean. Friendly staff. Nice breakfast buffet.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 11. mai 2024
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.

10/10 – Utmerket

Mevlida

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is excellent!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 10. mai 2024
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Customer Service den 11. mai 2024
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!