Minibar, safe på rommet, blendingsgardiner og lydisolert

Anmeldelser av Pestana CR7 Times Square

4 out of 5
Pestana CR7 Times Square
338 West 39th Street, New York, NY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 380 av totalt 636 anmeldelser." "
Rangering på 8 − Bra. 143 av totalt 636 anmeldelser." "
Rangering på 6 − Grei. 62 av totalt 636 anmeldelser." "
Rangering på 4 − Dårlig. 25 av totalt 636 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 636 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Erik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2023
Svar fra Marilyn Sagastume Guest Service den 23. juni 2023
Hello Erik, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.

10/10 – Utmerket

Juan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfecto
Bodde her 1 natt i februar 2024
Svar fra Lily den 27. mai 2024
Querido Juan,Gracias por elegir el Pestana CR7 Times Square para su viaje a Nueva York. Estamos muy contentos de saber que disfrutó de su estancia con nosotros en la gran manzana.¡Esperamos poder darle la bienvenida de nuevo un día de estos! Saludos cordiales,Luljeta VeneskiDirectora de Operaciones

10/10 – Utmerket

Amber

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay here! The staff were super friendly and accommodating. The rooms were a tidbit tiny but we managed. We were close enough to get where we wanted to by walking in most cases so that was a plus as well. We would definitely stay here again!
Bodde her 4 netter i mai 2024
Svar fra LIly den 27. mai 2024
Dear Amber,Thank you for your wonderful review! We're delighted to hear that you really enjoyed your stay with us and found our staff super friendly and accommodating.While our rooms may be a bit on the smaller side, we're glad to know that you managed comfortably and appreciated our convenient location, making it easy for you to walk to most destinations.We’re thrilled that you would choose to stay with us again and look forward to welcoming you back for another great experience!Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Matthew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 5 netter i mai 2024
Svar fra Lily den 26. mai 2024
Dear Matthew,Thank you for choosing Pestana CR7 Times Square for your trip to NYC! We are so happy to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!Best Regards,Luljeta VeneskiDirector of Operations

6/10 – Grei

David

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Great location but slightly run down hotel. Room is small and we had stains on the carpet and sheets. Mildew smell from shower booth and AC unit.
Bodde her 4 netter i mai 2024
Svar fra Lilly den 25. mai 2024
Dear David,Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's great location. However, we are sincerely sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of your room.We were disappointed to learn of the issues you experienced, particularly as we were not made aware of them during your stay. Had you brought any of these concerns to our staff members, we would have been more than happy to address them immediately. Please accept our apologies for any oversight on our part.Please rest assured that we take your comments seriously and will address the issues you've raised promptly to ensure that they are resolved. We strive to maintain high standards of cleanliness and comfort for all our guests, and we apologize for falling short of your expectations in this instance.We hope that you will give us another opportunity to serve you in the future and provide you with the excellent experience that you deserve.Best regards,Hotel Manager, Luljeta

10/10 – Utmerket

Sergio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente lugar excelente ubicación
Bodde her 1 natt i mai 2024
Svar fra Lilly den 25. mai 2024
Dear Sergio,Thank you for your 5 out of 5 review on Expedia! We are thrilled to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated and encourages our team to keep delivering exceptional service.We look forward to welcoming you back to Petsnaa Cr7 in the future!Best regards Hotel Manager, Luljeta

10/10 – Utmerket

cam og Loveland

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 2 netter i mai 2024
Svar fra Victor Garcia den 24. mai 2024
Hello Cam,Thank you for your 5 out of 5 review on Expedia! We are thrilled to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated and encourages our team to keep delivering exceptional service.We look forward to welcoming you back to Petsnaa Cr7 in the future!Best regards,Victor GarciaFront Office SupervisorPetsnaa Cr7

8/10 – Bra

MARIANO

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Saludos
Bodde her 1 natt i mai 2024
Svar fra Lily den 22. mai 2024
Hola mariano,¡Gracias por elegir el Pestana CR7 Times Square para su viaje a Nueva York! Nos alegra saber que disfrutó su estadía con nosotros en su mayor parte. Si hay algo que cree que podemos mejorar, háganoslo saber directamente. Nos encantaría saber de los huéspedes qué podemos hacer para ser mejores.Atentamente,Luljeta VeneskiDirector de Operaciones

10/10 – Utmerket

Kairina Y

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente servicio, no tuve ningun inconveniente en toda la estadia. Ha sido de los mejores lugares que he pasado mis vacaciones.
Bodde her 7 netter i mai 2024
Svar fra Lily den 21. mai 2024
Estimada KairinaGracias por su maravillosa reseña. Estamos encantados de saber que experimentó un servicio excelente y que no tuvo ningún problema durante su estancia.Es fantástico saber que nuestro hotel ha sido uno de los mejores lugares donde ha pasado sus vacaciones. Su satisfacción es nuestra máxima prioridad, y estamos encantados de haber podido proporcionarle una experiencia memorable.¡Esperamos darle la bienvenida de nuevo para otra estancia increíble en el futuro!Saludos cordiales,Luljeta VeneskiDirectora de Operaciones

10/10 – Utmerket

Terry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Lily den 21. mai 2024
Dear Terry,Thank you for choosing Pestana CR7 Times Square for your trip to NYC! We are happy to hear you enjoyed your stay with us in the "Big Apple!"We look forward to seeing you again in the future.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Gillian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service, European feel, smartly designed room, quiet. Would absolutely stay here again.
Bodde her 1 natt i april 2024
Svar fra Lily den 6. mai 2024
Dear Gillian,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Tracy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice
Bodde her 1 natt i mai 2024
Svar fra Lily den 6. mai 2024
Dear Tracy, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Debra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
In a good area! Convenient location. The rooms were smaller but served the purpose. I would book again.
Bodde her 8 netter i april 2024
Svar fra Victor Garcia den 4. mai 2024
Dear Debra,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel's location convenient and our area to your liking. While our rooms may be on the smaller side, we're pleased they served your needs well.We look forward to welcoming you back again soon for another comfortable stay!Best regards,Victor Garcia Front Office Supervisor

10/10 – Utmerket

Braulio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable and amazing. Clean, professional and within great distance of Times Square!
Bodde her 3 netter i april 2024
Svar fra Lily den 30. apr. 2024
Dear Braulio, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Times Square.Kind regards, Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Karen

Reiste med familie
Likte: Fasiliteter
Excellent
Bodde her 5 netter i april 2024
Svar fra Lilly den 25. apr. 2024
Dear KarenOn behalf of the entire team at Pestana CR7 Times Square, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Operations Manager, Lilly

10/10 – Utmerket

Ramona

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Lily den 14. mai 2024
Dear Ramona,Thank you for choosing Pestana CR7 Times Square for your trip to NYC! We are happy to hear you enjoyed your stay with us here in the "Big Apple!"We look forward to welcoming you again with us soon.Best Regards,Luljeta VeneskiDirector of Operations

8/10 – Bra

Tsutomu

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location,facilities,staff are very good.
Bodde her 7 netter i april 2024
Svar fra Lilly den 24. apr. 2024
Dear Mr./Mrs. Tsutomu, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Operations Manager, Luljeta

10/10 – Utmerket

Vivy

Likte: Fasiliteter
Great hotel
Bodde her 2 netter i april 2024
Svar fra Lilly den 23. apr. 2024
Dear Mr./Mrs. Vivy, Thank you for your feedback on your stay at Pestana CR7 Times Square. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Times Square, and we look forward to welcoming you again soon.Best regards, Operations Manager, Luljeta

10/10 – Utmerket

Nikhil

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall great experience
Bodde her 4 netter i april 2024
Svar fra Lilly den 20. apr. 2024
Dear Nikhil,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best RegardsLuljeta,Director of Operation

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great time.? Perfect location
Bodde her 4 netter i april 2024
Svar fra Lilly den 20. apr. 2024
Dear Elizabeth,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best RegardsLuljeta,Director of Operation

8/10 – Bra

Sara

Reiste med partner
Likte: Renhold og personale og service
Super clean and a very convenient location. No business center or quiet place for meetings. The space for food in the back could be better.
Bodde her 1 natt i april 2024
Svar fra Lily den 16. apr. 2024
Dear Sara,Thank you for choosing Pestana CR7 for your trip to NYC. We do apologize for a lack of business center and quiet place for meeting. We normally do have our meeting room available for our guests upon request, but currently it is undergoing refurbishment.Best Regards,Victor FernandezAssistant Front office manager

4/10 – Dårlig

Randolfo

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og fasiliteter
The rubbish in the room was not removed and the rubbish in the bathroom was also stinking, the television remote control did not work.
Bodde her 1 natt i april 2024
Svar fra Lily den 15. apr. 2024
Dear Randolfo,Thank you for choosing Pestana CR7 Times Square for your trip to NYC! We are sorry about the incident that occurred in your room with housekeeping and not having the room properly cleaned. Our housekeeping manager has opened an investigation to find out what occurred. We hope this does not deter you from staying with us in the future.Best Regards,Victor FernandezAssistant Front Office Manager

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well located
Bodde her 5 netter i april 2024
Svar fra Lily den 15. apr. 2024
Dear Melissa, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Camille

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super clean!
Bodde her 1 natt i april 2024
Svar fra Lilly den 13. apr. 2024
Dear Mr./Mrs. Camille, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Operations Manager, Luljeta

10/10 – Utmerket

Derrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Definitely would comeback. Close to bus terminal and other attractions.
Bodde her 2 netter i april 2024
Svar fra Lily den 8. apr. 2024
Dear Derrick,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

JAMELL

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was excellent. They were the best. Only thing i didn't like was the small bathroom.
Bodde her 1 natt i april 2024
Svar fra Lily den 8. apr. 2024
Dear Jamell,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We do apologize for the lack of space in the bathroom, we are working with our engineering department to find out what we can do especially with the door.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Ana Sofia Figueroa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location and the room was really comfortable
Bodde her 2 netter i januar 2024
Svar fra Lily den 6. apr. 2024
Dear Ana Sofia Figueroa,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

DENISE JAQUELINE og San Francisco del rincón

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy bien ubicado gran precio y limpio y bonito
Bodde her 1 natt i mars 2024
Svar fra lilly den 2. apr. 2024
Estimado Sr./Sra. DENISE JAQUELINE: Gracias por sus comentarios sobre su estancia en Pestana CR7 Times Square. Estamos encantados de saber que ha disfrutado de su experiencia y del servicio profesional, atento y exclusivo de nuestro personal. Sus comentarios nos llenan de orgullo y nos incentivan a mejorar nuestro servicio y aspirar a la excelencia de manera continua.Ha sido un gran placer para nosotros recibirlo como huésped. Le damos las gracias por haberse alojado en Pestana CR7 Times Square. Estamos deseando volver a darle la bienvenida muy pronto.Saludos cordiales, Operations Manager, Luljeta

10/10 – Utmerket

Paula

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a wonderful stay.
Bodde her 2 netter i mars 2024
Svar fra Lily den 28. mars 2024
Dear Paula, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Luljeta Veneskidirector of operations

10/10 – Utmerket

ALEJANDRO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff friendly and service are excellent.
Bodde her 5 netter i mars 2024
Svar fra lily den 26. mars 2024
Dear ALEJANDRO, Thank you for your feedback on your stay at Pestana CR7 Times Square. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Times Square, and we look forward to welcoming you again soon.Best regards, Luljeta V.Director of Operations

10/10 – Utmerket

Aura

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to Times Square. Parking garage just a few steps away. The front desk staff (Aaron) went above and beyond for my niece's birthday by surprising her with cupcakes delivered to the room. Such attention to detail!
Bodde her 1 natt i mars 2024
Svar fra Lily den 25. mars 2024
Dear Aura, Thank you for your feedback on your stay at Pestana CR7 Times Square. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Times Square, and we look forward to welcoming you again soon.Best regards, Luljeta V.Director of Operations

10/10 – Utmerket

Jessica

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were amazing in their service and take the effort to remember the guests’ names.
Bodde her 1 natt i mars 2024
Svar fra Luljeta V. Director of Operations den 24. mars 2024
Dear Jessica, We were delighted to hear that your recent stay at Pestana CR7 Times Square was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana CR7 Times Square for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Luljeta V. Director of Operations

8/10 – Bra

Jeff

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Basic but comfortable hotel. Staff very very helpful and always willing to help. Great location off 8th Ave. Near and convenient to 42nd St Subway stn. Would stay again.
Bodde her 4 netter i mars 2024
Svar fra Lily den 22. mars 2024
Dear Jeff, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta V.Director of Operations

8/10 – Bra

Michael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No laundry bags available in room.
Bodde her 1 natt i mars 2024
Svar fra Lily den 19. mars 2024
Dear Michael, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. We do apologize for lack of a laundry bag in your room, we do have them upon request.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Luljeta V.Director of Operations

10/10 – Utmerket

Bailin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Lily den 18. mars 2024
Dear Bailin,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards, Luljeta V.Director of Operations

10/10 – Utmerket

john

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, close tontimes square and staff is amazing. Will be staying again
Bodde her 4 netter i mars 2024
Svar fra Lily den 12. mars 2024
Dear John,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta V.Director of Operations

10/10 – Utmerket

Kailey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Lily den 10. mars 2024
Dear Kailey,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta V.Director of Operations

10/10 – Utmerket

Claudine

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hôtel très bien situé, proche de Time square à pied. Restaurants nombreux à proximité. Très très propre. Personnel sympa. Boissons chaudes à volonté toute la journée et la nuit dans le salon spacieux et chaleureux du RDC. Produits de toilette de qualité (shampoing, après-shampoing, gel douche, lait pour le corps, savon) Zone de stationnement pour taxi et Uber réservée devant l’hôtel.
Bodde her 7 netter i februar 2024
Svar fra Lily den 10. mars 2024
Chère Claudine,Nous vous remercions d'avoir choisi de séjourner dans notre hôtel et de nous avoir fait part de votre merveilleuse expérience. Nous sommes ravis d'apprendre que vous avez passé un séjour fantastique et que notre emplacement, notre propreté, nos équipements et notre personnel ont dépassé vos attentes.Il est fantastique de savoir que vous avez trouvé notre hôtel très bien situé, avec un accès facile à Times Square et à de nombreux restaurants à proximité. Il est important pour nous de fournir à nos clients une base pratique pour explorer la ville, et nous sommes heureux que notre emplacement central ait répondu à vos besoins.Nous sommes ravis que vous ayez trouvé notre hôtel très, très propre. Le maintien de normes élevées de propreté est une priorité absolue pour nous, et nous sommes heureux que vous ayez passé un séjour confortable et hygiénique chez nous.Nous sommes également heureux que vous ayez trouvé notre personnel amical et serviable. Nous nous efforçons de fournir un service exceptionnel avec une attitude chaleureuse et accueillante, et nous sommes ravis que notre équipe ait rendu votre séjour mémorable.Nous sommes ravis que notre équipe ait rendu votre séjour mémorable. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel pour un autre séjour agréable.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Luljeta V.Directrice des opérations

10/10 – Utmerket

Noreen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Warm and welcoming staff and spotlessly clean room with a comfortable bed. Quite despite the location and very convenient to Times Square, Hudson Yards and Bryant Park while being steps from PABT
Svar fra Lily den 7. mars 2024
Dear Noreen,Thank you for choosing to stay with us at Pestana CR7 and for sharing your wonderful experience. We're delighted to hear that you had such a positive stay and that our staff, accommodations, and location exceeded your expectations.It's fantastic to know that you found our staff to be warm and welcoming. Providing friendly and personalized service is at the heart of what we do, and we're thrilled that our team made you feel right at home during your stay.We're also pleased that you found your room to be spotlessly clean with a comfortable bed. Maintaining high standards of cleanliness and ensuring our guests' comfort are top priorities for us, and we're glad that you enjoyed a restful night's sleep in our accommodations.Furthermore, we're thrilled that you found our location to be convenient for your needs. Being steps away from Times Square, Hudson Yards, Bryant Park, and the Port Authority Bus Terminal makes exploring the city a breeze, and we're glad that our central location enhanced your experience.Best Regards,Luljeta V.Director of Operations

8/10 – Bra

Chisa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ミュージカル鑑賞目当てだったので、ブロードウェイに徒歩圏内でアクセスできるこのホテルを選びました。 街は全体的に治安があまり良くないので、目的地に距離が近いこと、空港アクセスに使用する駅(Penn Station)にも徒歩圏内で行ける点が良かったです。 更に、スタッフの皆さんがとても親切でした。私にとって初めての海外一人旅で英語もわからず、不慣れなことの多い旅でした。そんな中、意図せずトラブルも起こしてしまい、非常に落ち込んでいましたが、彼らの対応はいたってフェアで紳士的でした。彼らの優しさに本当に救われました。 周囲にも、このホテルを強く勧めたいです。
Bodde her 2 netter i mars 2024
Svar fra Lily den 12. mars 2024
親愛なるチサ様ペスターナ CR7 タイムズ スクエアにご滞在をお選びいただき、心からの経験を共有していただきありがとうございます。 私たちはあなたの温かいお言葉に深く感動し、あなたの初めての海外一人旅を思い出に残る前向きなものにすることができて光栄に思います。当ホテルがブロードウェイに近いため、ミュージカル鑑賞に便利な選択となったと伺い、大変嬉しく思います。 お客様がご希望の目的地に簡単にアクセスできるようにすることは、私たちにとって重要です。当ホテルの立地がお客様のニーズを満たし、ご滞在中の安全性と利便性を提供できたことを嬉しく思います。私たちは、新しい場所への旅行、特に一人で現地の言語に堪能でない旅行は大変なことになる可能性があることを理解しています。 ご滞在中はスタッフの親切さとご理解に感謝いたします。 思いやりのあるサポート的なサービスを提供することが私たちの努力であり、私たちのチームがお客様の不安や苦痛の瞬間を支援できることを嬉しく思います。 あなたの推薦は私たちにとって非常に意味があり、当ホテルでの滞在中に快適さと支援の源となることができて大変うれしく思っています。 またのお越しを心よりお待ち申し上げております。よろしくお願いします、ルルジェタ V.運営部長

10/10 – Utmerket

Melissa

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I came to NYC with my sisters to attend a beauty show that was located in Javits Center. Not only were the staff were kind and very professional and place quality was excellent but their hotel is located in a area where everything is so walkable. Everything around us was at least a 5 -15 minutes walk depending what your taste is. We had a 10 walk to the JJCC but it’s also a 10 minute walk to time square we had an amazing time staying at this hotel I totally recommend it.
Bodde her 1 natt i mars 2024
Svar fra Lily den 6. mars 2024
Dear Melissa,Dear Melissa,Thank you for choosing to stay with us at Pestana CR7 Times Square during your visit to NYC for the beauty show with your sisters. We're thrilled to hear that you had such a positive experience with us and that our staff, facilities, and location exceeded your expectations.It's fantastic to know that you found our staff to be kind and professional. Providing exceptional service is what we strive for, and we're delighted to hear that our team made your stay memorable.We're also pleased that you loved the quality of our rooms and appreciated the layout of our hotel. We aim to create a comfortable and inviting atmosphere for all our guests, and we're glad that you enjoyed your accommodations.As for our location, we couldn't agree more! Being situated in the heart of NYC, we're fortunate to be within walking distance to many attractions, including the Javitz Center and Times Square. We're glad that our central location made it convenient for you to explore the city.Thank you for your glowing recommendation, and we're honored that you plan to return to Pestana CR7 Times Square for your future business trips or travel stays. We can't wait to welcome you back and provide you with another exceptional experience.Best Regards,Luljeta V.Director of Operations

10/10 – Utmerket

Hevelin

Muy limpio y ordenado, solo la ducha muy pequeño
Bodde her 1 natt i mars 2024
Svar fra Lilly den 13. apr. 2024
Dear Mr./Mrs. Hevelin, On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best regards, Operations Manager, Luljeta

10/10 – Utmerket

Angelica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 1 natt i mars 2024
Svar fra Lily den 4. mars 2024
Dear Angelica,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know. We look forward to welcoming you back in the future!Best Regards,Luljeta V.Director of Operations

6/10 – Grei

Sandra

Forretningsreisende
I struggle to understand how this is a 4 star property. It’s conveniently located on 39th Street, about one or two blocks from Port Authority, between 9th and 8th. The rooms are very small and absolutely no extras. Free coffee and tea in the lobby area but that’s it. No breakfast, etc. the room I stayed in had a roll up shade but no blinds. This wouldn’t help if I wanted to sleep in and if the floors across in the building over were occupied, with the lights on, you could see in somewhat. But it’s NYC so space is a premium. This was fine for a one night stay and only I. Would spend extra and stay somewhere else next time.
Bodde her 1 natt i februar 2024
Svar fra Lily den 3. mars 2024
Dear Sandra,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay.While we're glad to hear that our location was convenient for your needs, we're sorry to learn that the size of the rooms and the lack of additional amenities did not meet your expectations. We understand that each guest's preferences may vary, and we regret that we were not able to fully meet yours on this occasion.Your feedback regarding the room features and amenities will certainly be taken into consideration as we strive to improve our services and accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Ernst-Jan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Lily den 3. mars 2024
Dear Ernst-Jan,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our location and amenities met your needs. Providing exceptional experiences for our guests is our top priority, and we're delighted that you found our staff to be helpful and friendly.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

emily

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pestana is great for my quick work trips to the city
Bodde her 2 netter i februar 2024
Svar fra Lily den 1. mars 2024
Dear Emily,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. We're delighted that our team was able to provide you with excellent service, and we'll be sure to pass along your compliments.We strive to create memorable experiences for all our guests, and we're delighted to have exceeded your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Luljeta V.Director of Operations

10/10 – Utmerket

Kenneth

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Overall great location and place
It was a great stay but remember the space is small but everyone at the front desk was super helpful and nice.
Bodde her 3 netter i februar 2024
Svar fra Lily den 26. feb. 2024
Dear Kenneth,Thank you for your feedback on your stay at Pestana CR7 Times Square. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Times Square, and we look forward to welcoming you again soon.Best Regards,luljeta VeneskiDirector of Operations

6/10 – Grei

Zachary

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Lily den 27. feb. 2024
Dear Zachary,Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations.If there's anything specific you'd like to discuss or if you have any further feedback to share, please feel free to reach out to us directly. We value your input and hope to have the opportunity to make things right for you in the future.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Lindsey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Lily den 26. feb. 2024
Dear Lindsey,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations

10/10 – Utmerket

Rayane

Bodde her 1 natt i februar 2024
Svar fra Lily den 26. feb. 2024
Dear Rayane,On behalf of our entire team at Pestana CR7 Times Square, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Times Square.Best Regards,Luljeta VeneskiDirector of Operations