Eksteriør

Anmeldelser av Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3 out of 5

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 422 av totalt 1021 anmeldelser." "
Rangering på 8 − Bra. 279 av totalt 1021 anmeldelser." "
Rangering på 6 − Grei. 159 av totalt 1021 anmeldelser." "
Rangering på 4 − Dårlig. 83 av totalt 1021 anmeldelser." "
Rangering på 2 − Forferdelig. 78 av totalt 1021 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Silje

Reiste med familie
Likte: Renhold og personale og service
Aircondition på rommet lagde irriterende klikkelyder. For lite frokostområde, Ene dagen var det tomt for juice, var da kun vann til frokost. Ok rom, dårlig isolerte vinduer? Hørte ambulanser og tuting godt. Hyggelige folk.
Bodde her 4 netter i juli 2023
Svar fra Customer Service den 9. juli 2023
Takk for at du sendte inn tilbakemelding hos oss, Silje.Vi jobber alltid så hardt vi kan for å gi gjestene våre det mest hyggelige besøket. Vi beklager å høre at din opplevelse med oss var noe mindre enn ideell. Vi vil dele disse bekymringene med de aktuelle medlemmene av teamet vårt, slik at vi kan gå videre. Vi håper du planlegger å bo hos oss igjen snart, da vi gjerne vil forbedre din mening om oss.

6/10 – Grei

Susanna

Likte: Renhold og romkomfort
Skuffende
Continal frokosten var tom for flere av tingene, selv om man gikk med flere ganger på morgenen. Skuffende. Låsen på døren og døren i seg selv var i dårlig tilstand så føltes ikke sikkert i det hele tatt. Den ene av to heiser stod 3 av 4 dager under oppholder. Som ikke er gøy når man bor i 8 etg. Her betaler man for Location.
Bodde her 3 netter i mars 2023
Svar fra Customer Service den 21. mars 2023
Takk for at du tok deg tid til å dele tilbakemeldingen din, Susanna.Det er beklagelig at du har hatt slike utfordringer i løpet av din tid hos oss. Vi streber etter å tilby kvalitetsservice og bekvemmelighet for våre gjester. Vi er mismodige over frokostalternativene våre, tilstanden til rommene og heistjenesten svarte ikke til forventningene dine. Vi bryr oss dypt om gleden og tilfredsheten til våre gjester, så vi vil være sikker på å diskutere anmeldelsen din og bekymringene fremover.Vi håper du lar oss være vert for deg igjen snart, slik at vi kan dele en mer positiv opplevelse med deg.

8/10 – Bra

Eileen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
In a nice neighborhood!
Bodde her 6 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Eileen, it's wonderful to hear you enjoyed the neighborhood around the Holiday Inn Express Manhattan Midtown West! Thank you for your feedback, and we look forward to welcoming you back soon.

10/10 – Utmerket

Michele

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 28. mai 2024
Michele, thank you for your excellent rating! We're delighted to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We hope to welcome you back soon!

10/10 – Utmerket

DELIAMYELIS

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was just right. Very good for the price and amenities when you compared with other hotel in the area.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
DELIAMYELIS, thank you for your kind words! Holiday Inn Express Manhattan Midtown West is thrilled to hear that you appreciated the value and amenities offered. We hope to welcome you back soon!

8/10 – Bra

Anne

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The overnight staff was not helpful. But the daytime staff was wonderful and helped us with an issue very quickly.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Anne, thank you for sharing your feedback. It's great to hear that our daytime team members provided wonderful assistance. Your comments about the overnight team will be noted, and we'll strive to provide consistent service at all hours. The Holiday Inn Express Manhattan Midtown West hopes to welcome you back soon!

10/10 – Utmerket

jeannette rivera

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beds were very comfortable. Location was fine. All Staff excellent & attentive. Breakfast hot & good. Walking Space in room was a bit small & narrow but we were able to manage. Overall experience was very good I would come again & recommend to family & friends.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Jeannette, thank you for your lovely review of the Holiday Inn Express Manhattan Midtown West. We're delighted to hear that you enjoyed the comfortable beds, convenient location, and excellent service from our team members. It’s great that you found the breakfast to be satisfying and managed well in your room. We're looking forward to welcoming you, your family, and friends back soon!

8/10 – Bra

Nataria

Forretningsreisende
Likte: Renhold og personale og service
Clean and comfortable stay. Enjoyed the free breakfast option. Convenient location without being too in the mix
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 26. mai 2024
Nataria, thank you for sharing your experience at Holiday Inn Express Manhattan Midtown West. It’s wonderful to hear that you found your stay clean and comfortable, and that you appreciated the complimentary breakfast. We are glad you found the location convenient. We hope to welcome you back soon!

4/10 – Dårlig

carlos

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
They have some rooms in the basement, if you unfortunately get one you won’t sleep, because the hotel have the laundry in the same floor, you can hear the employees taking, listening music with their cellphones, and making noise till 1am…was a terrible experience…during the breakfast just two employees working in the area, all the time the place is crowed….the trash basket flooded with garbage and nobody cleaning the tables…so…for 300$ each night I think you can get a better service…the bathroom courtains smelling terrible…the cleaning room service from 1 to 10: 2… During the reservation they sell the room with microwave and ironing table…nothing inside when we arrived…and two beds in a space for one bed…never in my life I’ll go there again…
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 26. mai 2024
Carlos, thank you for sharing your experience. The details you provided are concerning, and your feedback will be reviewed with our team members. We strive to provide excellent service and will address the points you highlighted, including noise, cleanliness, and room amenities. Your input is valuable, and it will help us improve.

6/10 – Grei

Nancy og Chesterfield

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
My room was right by the elevator and I heard the mechanics all night long. Was that because I booked through a 3rd party? Room was clean and everything that I required was there. Quick and easy walk to food and entertainment.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 23. mai 2024
Nancy, thank you for sharing your experience. It's wonderful to hear that the room met your needs and that you found the location convenient. Your feedback about the noise near the elevator has been noted. We hope to have the opportunity to provide you with a quieter stay in the future.

8/10 – Bra

isabelle

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Offre de déjeuners très intéressant. Bon accueil, très propre.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 23. mai 2024
Isabelle, merci pour vos commentaires positifs concernant votre séjour au Holiday Inn Express Manhattan Midtown West. C'est formidable d'entendre que vous avez apprécié notre petit-déjeuner et l'accueil de nos collègues. Nous espérons vous accueillir à nouveau bientôt!

10/10 – Utmerket

May Zita

good
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 23. mai 2024
May Zita, thank you for your positive feedback! Holiday Inn Express Manhattan Midtown West is thrilled to hear you had a pleasant stay. We hope to welcome you back soon!

10/10 – Utmerket

Pauline

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They always clean your room everyday until other hotels. Great hotel.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 23. mai 2024
Pauline,Thank you for sharing your positive experience at the Holiday Inn Express Manhattan Midtown West. Our team members are dedicated to ensuring a pleasant stay for every guest. We look forward to welcoming you back!

6/10 – Grei

Lori

Reiste med partner, Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff were wonderful but the room was dingy and small. We were on the first floor tucked behind the elevator and I got the impression that it was not originally a regular room. We got a king size bed but the walkway to get around it was about a foot wide and required you to walk sideways to fit.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 23. mai 2024
Lori, thank you for your feedback. It's wonderful to hear that our team members left a positive impression. We appreciate your comments on the room and will take them into consideration as we strive to improve guest experiences. We hope to have the opportunity to serve you better in the future.

8/10 – Bra

Jill

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk staff was super helpful and pleasant.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 22. mai 2024
Jill, thank you for your kind words about the team members at the Holiday Inn Express Manhattan Midtown West. We're pleased they could assist you and contribute to your pleasant stay. We look forward to your next visit!

4/10 – Dårlig

Oyuntuya og Denver

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
So hard to check in
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 21. mai 2024
Oyuntuya, thank you for sharing your feedback. It's concerning to hear about the difficulties you encountered during check-in. The check-in process is intended to be smooth, and any issues are taken seriously. Your experience will be reviewed to better understand what happened.

10/10 – Utmerket

lucia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 21. mai 2024
Lucia, thank you for your kind words! We're thrilled that you found the location of the Holiday Inn Express Manhattan Midtown West to be great. We hope to welcome you back soon!

10/10 – Utmerket

Moni

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy amables
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Thank you for the amazing rating, Moni!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express Manhattan Midtown West soon!Thanks again for leaving your feedback!

10/10 – Utmerket

Shari

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property and staff were fantastic. Very helpful, polite and friendly. The only thing I would mention is that the shower curtain had some dark mold at the bottom. A very easy fix. Other than that, everything was wonderful.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Shari, thank you for your wonderful comments about Holiday Inn Express Manhattan Midtown West. The fantastic service from our team members is something we're proud of, and we appreciate your feedback regarding the shower curtain. We're glad to hear that everything else met your expectations. We're looking forward to welcoming you back.

8/10 – Bra

Kristi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great except for you elevators went down for a little while which is no big deal. Great great breakfast love it love it love it great housekeeping awesome hotel I love you visit there again. Your hotel is one of the best I've ever stayed in at Manhattan.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Kristi, thank you for your wonderful feedback about the Holiday Inn Express Manhattan Midtown West! It's great to hear you enjoyed the breakfast and housekeeping. We appreciate your understanding regarding the elevators. We look forward to welcoming you back on your next visit to Manhattan!

10/10 – Utmerket

Rene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 19. mai 2024
Thank you for the perfect rating, Rene!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express Manhattan Midtown West. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 – Grei

RAHUL

Reiste med familie
1.Staff is friendly. 2.Room service is available daily and so it is decent. 3. Rooms are not big even if you take the room with 'Extra floor space', this is a deception. 4.It's not five star so don't expect that!! 5. Location too good. 10 min walk to Times Square. 6.Price-quality is good and based on Service and Location. 7. Breakfast is quite varied. My room: 2 adults, 1 child with extra floor space.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 16. mai 2024
Rahul, thank you for your review. It's great to hear that you found our team members friendly, enjoyed the varied breakfast, and appreciated our location. We understand your comment about the room size and value your feedback. We're glad you found the price-quality based on service and location to be good.

6/10 – Grei

Francisco

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 16. mai 2024
Francisco, thank you for your rating. Your input is valuable to us. If there is anything specific you would like to share about your stay, please do let us know. We hope to have the opportunity to serve you better in the future.

6/10 – Grei

Abhay

Forretningsreisende, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Average
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 16. mai 2024
Abhay, thank you for taking the time to share your feedback. Your input is valuable, and we will use it to improve. We hope to welcome you back in the future for a more exceptional experience.

6/10 – Grei

Lukasz og Montclair

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is definitely very, very dated - common areas, rooms - scream for a major update. It just feels run down and way below brand average. Extremely crowded reception and breakfast area. I did not even tried the breakfast since it was just crowded. Long waits for elevators. The surroundings, particularly at night, are not great - it is situated off beaten track and I can imagine a single person not feeling comfortable walking in the street the hotel is on at night.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 16. mai 2024
Lukasz, thank you for sharing your experience. The hotel values your feedback about the design and ambiance. This input is significant for the continuous improvements our team aims to achieve. The hotel understands that the reception and breakfast area can get busy, and they appreciate your patience. Safety and comfort of the guests are top priorities, and the hotel takes these concerns seriously. Your insights are appreciated, and the team will keep them in mind as they work towards making future visits more pleasant.

2/10 – Forferdelig

Monique

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worse hotel stay in my life. Location is not bad but the room was funky. The staff was awful. They charged my card $1600 because they charged me for the deposit that I had already paid, the remaining balance and then the entire amount. When I complained about it, their response was "oh no worries, the charge will go back when you check out". Are you kidding me??? The staff also acts as if they don't understand English when you have an issue but I watched them talk perfect English to other guests. Never again!!!!
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 15. mai 2024
Monique, thank you for sharing your feedback. It's good to know you found the central location convenient, but it is disappointing that certain aspects did not meet your expectations. The concerns you mentioned regarding room condition and communication with our team are noted, and we're committed to improving. Addressing billing issues promptly and efficiently is very important to us, and we regret any inconvenience you experienced.

8/10 – Bra

Irenecris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the hotel, just very small rooms they have
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Irenecris, it's wonderful to know that you love Holiday Inn Express Manhattan Midtown West. We acknowledge your note on the size of our rooms. They are designed for streamlined city living, however, we always endeavor to ensure that every guest has a comfortable stay. Thank you for your review.

10/10 – Utmerket

Hayo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location at walking distance to Broadway (10 to 15 minutes walking). Decent rooms, quite decent breakfast that gets replenished frequently. Very friendly accommodating staff.
Bodde her 7 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Hayo, thank you for choosing Holiday Inn Express Manhattan Midtown West and sharing your delightful experience. We're glad you appreciated our prime location, comfortable accommodations, and efficient breakfast service. We also appreciate your kind words regarding our accommodating team members. We look forward to your next visit, ensuring another stellar experience.

8/10 – Bra

Glenn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Goed net hotel op loopafstand van times square. Kamers zijn wat klein, maar wij hadden 4 persoonskamer, twee tweepersoonsbedden. Gratis iontbijt is een voordeel, wel druk. Prijs kwaliteit good. Voor het geld inclusief ontbijt een aanrader.
Bodde her 6 netter i april 2024
Svar fra Customer Service den 11. mai 2024
Glenn, bedankt voor het delen van uw mening over uw recente verblijf in Holiday Inn Express Manhattan Midtown West. Het is fantastisch om te horen dat u onze locatie handig vond. We zijn blij dat u het gratis ontbijtaanbod op prijs stelde, zelfs als het druk was. Voor kamers hebben we verschillende maten en configuraties om aan de verschillende behoeften van gasten te voldoen. We zijn blij dat je het gevoel had dat de waarde aanwezig was, vooral met het ontbijt inbegrepen. Wij hopen u in de toekomst weer van dienst te kunnen zijn.

10/10 – Utmerket

Philip og FPO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Accommodations were outstanding only issue was the free Internet was very spotty from the hotel room.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 11. mai 2024
Philip, it's wonderful to hear you found the accommodations at Holiday Inn Express Manhattan Midtown West outstanding. We also appreciate your feedback about the internet connection and will certainly look into enhancing it. We can't wait to serve you again soon.

6/10 – Grei

Nathan

Likte: Renhold og personale og service
After the temporary water shutdown one night, the hot water ran brown for the entire next day. Nothing the property could've done about this, but travelers should be aware that it's an older property.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 9. mai 2024
Nathan, thank you for your feedback. We regret to hear about your experience with the water following the unavoidable closure. Please rest assured, we work continuously to maintain our facilities, and we make it a priority to ensure all guests have a comfortable stay. Your insight helps our team address concerns and enhance the guest experience. We hope you give us another chance to better serve you in the future.

2/10 – Forferdelig

Fanny

Bodde her 3 netter i april 2024
Svar fra Customer Service den 28. mai 2024
Fanny, thank you for your feedback. It is disappointing to learn that your stay did not meet your expectations. Our team is committed to continually improving and values guest insights. We hope you might give us another opportunity in the future.

10/10 – Utmerket

Wibo Antonius

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Prima hotel, goede ligging, alleen een beetje druk bij het ontbijt
Bodde her 4 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Wibo, thank you for your feedback. At Holiday Inn Express Manhattan Midtown West, we appreciate your positive perspective. We understand breakfast time can get busy, and we're continuously working on our service optimization during peak times. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit to Manhattan.

10/10 – Utmerket

Lee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent stay - a bit chaotic at breakfast, but it’s worth the wait.
Bodde her 5 netter i februar 2024
Svar fra Customer Service den 6. mai 2024
Lee, thank you for choosing Holiday Inn Express Manhattan Midtown West and leaving such positive feedback. We're elated to know you enjoyed your stay. We acknowledge that breakfast time can get a bit busy and assure you that we're continuously working to make it smoother for our guests. We look forward to welcoming you again in the near future!

10/10 – Utmerket

karla

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So amazing, everything was clean
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 6. mai 2024
Karla, it's fantastic to know that your stay at the Holiday Inn Express Manhattan Midtown West exceeded expectations with our spotless environment. We appreciate your wonderful feedback and hope to welcome you back again soon.

2/10 – Forferdelig

Linda

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We didn't have hot water for 2 days!!! Our toilet didn't flush!!! Horrible place
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 6. mai 2024
Linda, we deeply regret hearing about the issues you experienced regarding the bathroom facilities. It's certainly not indicative of the seamless stay we aspire for our guests. We have addressed your concerns to our maintenance team for future guest satisfaction. We hope you'll give us another chance to better serve you in the future.

6/10 – Grei

David

Reiste med familie
Likte: Personale og service
Good location. Lots of dining option nearby on 9th ave. Very walkable and 50th st. Subway clise by. Elevators and breakfast crowd are challenging. The one lady looking after the breakfast area is extraordinary to feed hundreds in a couple of hour.
Bodde her 6 netter i april 2024
Svar fra Customer Service den 4. mai 2024
David, it sounds like our central location proved advantageous for your trip, with a wide range of dining options and convenient subway proximity. Your feedback regarding the elevators and breakfast period is valuable. Our team will consider it as we continuously strive to improve our services. Furthermore, the commendation for our colleague in the breakfast area is much appreciated and will certainly be passed on. We hope you'll choose us again for a more flawless experience.

10/10 – Utmerket

Marten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel, extreme friendly staff.
Bodde her 7 netter i april 2024
Svar fra Customer Service den 5. mai 2024
Marten, we're delighted to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We take pride in the friendliness of our team members so your feedback is greatly appreciated. Thank you for sharing your review. We hope to welcome you back soon.

10/10 – Utmerket

Balaji

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good breakfast. Convenient location. Comfortable beds.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 2. mai 2024
Balaji, it's wonderful to know that Holiday Inn Express Manhattan Midtown West provided you with a delightful breakfast experience, a convenient location, and comfortable beds. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next trip to Manhattan.

10/10 – Utmerket

Mohamed

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Short stay for work but very remarkable, as soon as you get to he front desk for check in you meet a wonderful person her name was Touria, very nice, friendly and very helpful,
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Mohamed, we're thrilled to hear about your positive experience at Holiday Inn Express Manhattan Midtown West. It's heartwarming to know that Touria made such a strong impression and provided the friendly service expected. Her dedication to guests is indeed appreciated. Thank you for taking the time to highlight her efforts. We look forward to the pleasure of having you back soon for another remarkable stay.

10/10 – Utmerket

Oksana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel. I would stay here again.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 30. apr. 2024
Oksana, it's genuinely uplifting to hear your kind words regarding your stay at Holiday Inn Express Manhattan Midtown West. Your willingness to return is the highest compliment you could provide. We eagerly await your next visit.

6/10 – Grei

Amy

Likte ikke: Personale og service
Asked for a king with extra floor space got a basement floor with two tiny beds- I know it’s generally the hotels fault it’s Expedia.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Amy, it's disheartening to learn about the mix-up regarding your room type and placement during your stay. Although, the booking details are generally managed by the platform you book through, our team strives to accommodate quests' needs wherever possible. We assure you, these matters are taken very seriously and we'll continue to make efforts to improve guest experience in the future. Please consider us for future visits so we can provide the experience you expected.

10/10 – Utmerket

Cheryl

Good location and staff
Bodde her 2 netter i april 2024
Svar fra Customer Service den 5. mai 2024
Cheryl, it's wonderful to know you appreciated the convenient location and the warm service from our team members at the Holiday Inn Express Manhattan Midtown West. We hope to make your future visits just as enjoyable. We eagerly await your return!

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff are really friendly and amazing. The rooms were clean and the location is 15 min walk from times square. I would definitely stay here again.
Bodde her 6 netter i april 2024
Svar fra Customer Service den 27. apr. 2024
Maria, it's delightful to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. Our team members appreciate your commendation of their friendliness, and we're thrilled that you found our rooms to be tidy. It's also wonderful to know our location was convenient for your exploration of the city. We eagerly await your return - thank you for choosing us for your stay in Manhattan.

8/10 – Bra

Linda

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
I wish I knew ahead of time that there was construction outside and the outside dinning area was not in use.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 27. apr. 2024
Linda, we're glad you chose to stay at Holiday Inn Express Manhattan Midtown West. We regret any inconvenience caused due to the ongoing property improvements nearby and the temporary closure of our outdoor dining facility. We strive to provide up-to-date information and we appreciate your understanding. Your feedback will be used to enhance guests' experiences. Thank you.

10/10 – Utmerket

Omayra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente servicio, los empleados muy amables especialmente Sonia y Freddy. Hotel cerca del tren y de lugares turísticos para visitar. Incluye desayuno y súper rico. Definitivamente vuelvo a hospedarme.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 25. apr. 2024
Omayra, es maravilloso saber que disfrutó de su estadía en el Holiday Inn Express Manhattan Midtown West. Los miembros de nuestro equipo, especialmente Sonia y Freddy, agradecen sus amables comentarios. Nos complace que nuestra conveniente ubicación haya sido ventajosa para usted y que haya disfrutado del desayuno. Esperamos ansiosamente recibirlo nuevamente en su próxima visita.

8/10 – Bra

Julie

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Our air conditioner made LOUD clunking noises and kept us up all night. However the staff was accommodating and gave us a discount
Bodde her 1 natt i april 2024
Svar fra Customer Service den 24. apr. 2024
Julie, thank you for taking the time to share your experience. It's regrettable to hear that your stay was slightly disturbed due to an issue with the air conditioning system. Rest assured, we're committed to making ongoing improvements for our guests. We're glad that you found our team members to be supportive. At the Holiday Inn Express Manhattan Midtown West, our guests' satisfaction is our top priority. We hope you'll return and allow us to provide an even more enjoyable stay in the future.

8/10 – Bra

Wes

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Customer Service den 21. apr. 2024
Wes, thank you for choosing the Holiday Inn Express Manhattan Midtown West. We appreciate your positive rating and are delighted you enjoyed your stay. We hope to welcome you back in the near future for an even better experience.

10/10 – Utmerket

Bridget

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It needs to be clear that the best/closest parking & the most reasonable is $50, but 2 blocks away. The exterior of the window is pretty nasty, but the interior is clean and welcoming
Bodde her 1 natt i april 2024
Svar fra Customer Service den 15. apr. 2024
Bridget, thank you for choosing to stay at the Holiday Inn Express Manhattan Midtown West and for offering your insights. We appreciate your commendations about our hotel's inviting interior. We also take your feedback regarding the parking and window conditions seriously. Rest assured, our team members are continually striving for improvements in all areas. Looking forward to welcoming you again.

8/10 – Bra

Jean-marc

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Jean-marc, thank you for choosing to stay with us at the Holiday Inn Express Manhattan Midtown West and for rating your stay. It's great to know that you had a positive experience. We hope to welcome you back again the next time your travels bring you to New York!