2 barer/lounger og takterrassebar

Anmeldelser av DoubleTree by Hilton New York Times Square West

4 out of 5

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 458 av totalt 1431 anmeldelser." "
Rangering på 8 − Bra. 363 av totalt 1431 anmeldelser." "
Rangering på 6 − Grei. 256 av totalt 1431 anmeldelser." "
Rangering på 4 − Dårlig. 172 av totalt 1431 anmeldelser." "
Rangering på 2 − Forferdelig. 182 av totalt 1431 anmeldelser." "

7,6/10

Renhold

7,6/10

Personale og service

7,0/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ming Yee og Singapore

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Convenient location to Jarvits Centre for conference
Bodde her 7 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Ming Yee,Thank you for sharing your thoughts. We're glad to hear you found the location convenient for the conference. Your feedback is valued, and we hope to welcome you back in the future.

8/10 – Bra

vandan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stay was good and comfortable.
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 17. mai 2024
Vandan, thank you for sharing your experience at DoubleTree by Hilton Hotel New York Times Square West. It is wonderful to hear your stay was good and comfortable. We look forward to welcoming you back!

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 17. mai 2024
Michelle, thank you for your excellent rating of the DoubleTree by Hilton Hotel New York Times Square West! We're delighted to see you had a great stay. Our team members look forward to welcoming you back soon!

2/10 – Forferdelig

Damen

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
The check in process was a nightmare the staff really didn’t seem all to caring The only great staff member was Carlos the bellman. He was amazing. The rooms are small and the items like the towels are threadbare and wearing through.
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 15. mai 2024
Damen, thank you for sharing your experience. While it is unfortunate that certain aspects did not meet your expectations, it is great to hear that Carlos left a positive impression. The concerns you raised about the check-in process and room amenities will be taken into consideration.

6/10 – Grei

Carole og Penfield

Likte: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Carole, your feedback is greatly appreciated. Though words were not shared, we value your rating as it helps direct us in areas we need to improve. We hope to have another opportunity to provide you with a superior experience.

10/10 – Utmerket

Adriana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent ubication and service.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Adriana, thank you for your high praise about the DoubleTree by Hilton Hotel New York Times Square West. We're thrilled you appreciated our fantastic location and service. It's always rewarding to hear when our guests enjoy their stay with us. We hope to welcome you back soon!

8/10 – Bra

xuan

Likte: Renhold, personale og service og fasiliteter
No
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Xuan, we appreciate the concise feedback. If there are any specific aspects of your stay at the DoubleTree by Hilton Hotel New York Times Square West that you'd like to elaborate on or discuss further, feel free to reach out. We're continually striving to enhance our guest experience and your feedback is crucial in doing so. Great to have you with us and we hope to welcome you back soon!

6/10 – Grei

anocha

Forretningsreisende
It has bedbugs all my body. 😅
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 10. mai 2024
Thank you for taking the time to share your feedback, Anocha. We recognize the impact this may have had on your experience. We deeply regret any inconvenience caused and appreciate your understanding in this matter. We value your feedback and are committed to making improvements to ensure a more comfortable stay for all our guests.

6/10 – Grei

Fiona

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra Customer Service den 3. mai 2024
Fiona, it seems that your recent stay didn't quite meet your expectations. We value your feedback and hope we can deliver a better experience next time.

10/10 – Utmerket

Briyo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Briyo, it's rewarding to know that DoubleTree by Hilton Hotel New York Times Square West met your expectations. We appreciate the perfect rating and hope to welcome you back.

10/10 – Utmerket

Cortney

Bodde her 1 natt i april 2024
Svar fra Customer Service den 20. mai 2024
Cortney, thank you for your feedback! DoubleTree by Hilton Hotel New York Times Square West is delighted that you had a wonderful experience. We're looking forward to welcoming you back soon.

10/10 – Utmerket

Allen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is perfect
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 29. apr. 2024
Allen, it's wonderful to hear you found DoubleTree by Hilton Hotel New York Times Square West's position ideal. We believe a great location is key to a memorable stay. Come visit us again soon.

8/10 – Bra

Ashley

Bodde her 1 natt i april 2024
Svar fra Customer Service den 19. mai 2024
Thanks for the great rating, Ashley!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree by Hilton Hotel New York Times Square West soon, we'd love to have you back!

4/10 – Dårlig

Douglas og Crysler

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Teeny tiny tourist hotel. My cruise ship cabin is bigger
Svar fra Customer Service den 30. apr. 2024
Douglas, we appreciate you taking the time to share your feedback. It seems that the expectation for the room size didn't meet reality. As being in the heart of New York, our aim is to balance space-efficiency with comfort. We trust the rest of the hotel amenities compensated for this. Your input is important and will certainly be considered for future improvements.

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exactly as pictured, great location, great value.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 27. apr. 2024
Christopher, it's wonderful to hear that the DoubleTree by Hilton Hotel New York Times Square West met your expectations with our representation, prime spot, and value. Our team is committed to giving guests a satisfying experience that makes them feel they've made a smart choice when choosing our amenities and location. We can't wait to welcome you back.

6/10 – Grei

Douglas og Crysler

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tiny tourist hotel. Not even enough room to turn around in the room. Bathrooms in poor state of repair.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 26. apr. 2024
Douglas, thank you for sharing your experience. It's disappointing to hear that the room size and condition of certain amenities did not meet your expectations. As we always aim for guest satisfaction, your comments will be discussed with our team to address the areas for improvement. We hope you will consider giving us another opportunity to impress you in the future.

6/10 – Grei

Jiani

Bodde her 3 netter i april 2024
Svar fra Customer Service den 27. apr. 2024
Jiani, thank you for providing your rating. We trust that your stay was satisfactory although we always aim to exceed our guests' expectations. We hope to have the opportunity to provide an improved experience at DoubleTree by Hilton Hotel New York Times Square West in the near future.

8/10 – Bra

Semra

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
near the portautority clean and nice hotel but crowded
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 23. apr. 2024
Semra, it's delightful to hear that you appreciated the cleanliness and strategic location of DoubleTree by Hilton Hotel New York Times Square West. We understand the hotel can become bustling, mirroring the vibrant energy of our city. We're continuously working to ensure efficient service during these peak times. Looking forward to welcoming you back in the future.

10/10 – Utmerket

Chloe

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 23. apr. 2024
Chloe, it's great to hear you found the location of DoubleTree by Hilton Hotel New York Times Square West favorable. We strive to be ideally situated for all our guests. We hope your time in New York was enjoyable and we're confident we'll see you again in the future.

8/10 – Bra

Edwin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i april 2024
Svar fra Customer Service den 21. apr. 2024
Edwin, it's wonderful to hear that you had a good experience at DoubleTree by Hilton Hotel New York Times Square West. We hope to welcome you back again soon for an even more exceptional stay.

6/10 – Grei

Patrick og Coltgs Neck

Reiste med familie
Likte: Personale og service
Sink and shower both badly clogged. Mentioned it to front desk on the way out but didn't seem to resonate. Sadly, west 40th Street in this area continues its multi year decline in safety.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 21. apr. 2024
Patrick, it's disheartening to learn that certain aspects of your stay did not meet expectations. We apologize for the inconveniences you encountered with the plumbing fixtures and the reception. We assure you that your concerns have been voiced, and our team members will strive to be more vigilant in such matters. Regarding your comments about the surrounding area, it is indeed an aspect beyond our control; however, we hope that future improvement efforts can yield a more favorable experience. We appreciate your feedback and hope to serve you better in the future.

6/10 – Grei

Thiago

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra Customer Service den 18. apr. 2024
Thiago, it appears you've left a neutral rating. We're committed to enhancing the guest experience, so your feedback is incredibly valuable to us. Be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

10/10 – Utmerket

Bolivar og tamarac

Bodde her 3 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Bolivar, we're delighted to see that you had an exceptional stay at the DoubleTree by Hilton Hotel New York Times Square West! Your high rating speaks volumes about your experience. Our team eagerly anticipates your next visit!

10/10 – Utmerket

Omer

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 15. apr. 2024
Omer, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We're thrilled to see you had an excellent experience. We look forward to welcoming you back on your next visit.

10/10 – Utmerket

Jennifer

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, clean, friendly staff.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Jennifer, we're thrilled to hear your glowing remarks about your experience at DoubleTree by Hilton Hotel New York Times Square West. It's fantastic that our prime location met your needs, and you appreciated the cleanliness and warmth of our team members. We hope to welcome you back soon for another remarkable stay.

8/10 – Bra

Dagmar og Burlington

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reasonably priced considering this was NYC and it was close to sights and all public transportation. Walking distance to cruise port (20 minutes). The hotel was in good shape. I would stay again.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 11. apr. 2024
Dagmar, thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West for your stay in the Big Apple. We're pleased to hear that our location provided you with easy access to city sights as well as public transportation. It's great to know that our facilities met your expectations as well. We look forward to welcoming you back in the future. Safe travels until then.

10/10 – Utmerket

Perry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a wonderful time there. Thank You
Bodde her 1 natt i april 2024
Svar fra Customer Service den 10. apr. 2024
Perry, it's fantastic to hear you had a wonderful time at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your kind words and look forward to your next visit!

10/10 – Utmerket

Michael

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Customer Service den 8. apr. 2024
Michael, it's fantastic to hear that you had an excellent experience at the DoubleTree by Hilton Hotel New York Times Square West. We truly appreciate your high rating. We're hoping you'll choose us again on your next visit to Times Square. Best regards.

6/10 – Grei

Keith

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Poor maintenance of the rooms. Lot of damage with quick shoddy repair work.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 6. apr. 2024
Keith, we regret to hear of your concerns about the room's upkeep. We aim to provide a comfortable environment, which includes maintaining our accommodations. While we never want a guest to be dissatisfied, your feedback is valuable and provides insight for improvements. Thank you for bringing this to our attention.

6/10 – Grei

Yuji

Bodde her 5 netter i januar 2024
Svar fra Customer Service den 6. apr. 2024
Yuji, it's noted that you have left a rating without a detailed review. Your feedback is very important, and we'd appreciate any specific information you could provide about your stay. This will immensely help us in offering improved experiences to our valuable guests like you.

8/10 – Bra

Mercedes

Reiste med partner, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Good location, clean rooms, great views. Cons: Pretty noisy at night, if your room is near top floor. The person at the reception that did our check-in could be a bit friendlier and perhaps make eye contact instead of just looking at the TV while talking to the guests. Watch out for the ladies that are trying to sell you time shares at the reception.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 5. apr. 2024
Mercedes, it's pleasing to hear that you appreciated DoubleTree by Hilton Hotel New York Times Square West's clean rooms with great views and advantageous location. However, we regret the inconveniences you experienced at night and the absence of a warm, attentive welcome you should have received upon check-in. Any suggestions regarding interactions with our team members are highly appreciated, as it allows us to further improve the guest experience. We hope for another opportunity to provide an exemplary stay.

10/10 – Utmerket

Brandon Wayne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mars 2024
Svar fra Customer Service den 2. apr. 2024
Brandon, thank you for choosing to stay at the DoubleTree by Hilton Hotel New York Times Square West. We're glad you had a wonderful experience with us and hope to see you again very soon for another exceptional visit.

4/10 – Dårlig

Kun Wai

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Limited service for all things like hot water, umbrella. Lighting set up in guest room was not enough.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 1. apr. 2024
Kun Wai, it's disappointing to hear about your dissatisfaction during your stay. Our aim is to ensure all our guests have access to their basic needs and a comfortable room ambiance. It's regrettable that your experience with our amenities didn't quite meet this standard. We appreciate your feedback, and please know we are taking it into consideration for future enhancement.

4/10 – Dårlig

Krystal

Bodde her 4 netter i mars 2024
Svar fra Customer Service den 21. apr. 2024
We appreciate the feedback, Krystal.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 – Grei

Luis

Reiste med familie
Likte: Personale og service
The overall experience was sufficient for a week stay. Complimentary water given at checkin 1x. Never received the cookies offered at double tree. The only complimentary coffee was located in the hotel rooms by using a Keurig. There wasn’t complimentary coffee in the lobby. Not all rooms have a mini refrigerator. Not all floors have ice machines.
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 2. apr. 2024
Luis, it seems your stay was adequate but had some areas for improvement. We value the comments about the amenities and features you expect, such as frequent complimentary water and easy access to ice machines. It's unfortunate to hear about the missed cookie offering, it's one of our signature treats at DoubleTree. We also note your preference for lobby coffee service. We appreciate this feedback for continual improvements. We're looking forward to providing you with a flawless stay next time.

6/10 – Grei

Susan

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 15. apr. 2024
We appreciate the feedback, Susan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 – Bra

Dianna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very convenient to many places we wanted to be
Bodde her 4 netter i mars 2024
Svar fra Guest Relations Team den 26. mars 2024
Dear Dianna, We are delighted to read you found DoubleTree by Hilton Hotel New York Times Square West conveniently located for your visit to the city! Providing easy access to nearby attractions is our priority, and we are thrilled you enjoyed the convenience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Guest Relations TeamDoubletree by Hilton Times Square West

10/10 – Utmerket

nicole

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was in walking distance to many things on our list. We had a great time!
Bodde her 1 natt i mars 2024
Svar fra Doubletree by Hilton Times Square West den 25. mars 2024
Dear nicole, Thank you for your kind words and for emphasizing our exceptional location. Nestled so close to Times Square, we strive to offer our guests a convenient and memorable New York City stay, surrounded by endless activities and sights. We're looking forward to your next visit to DoubleTree by Hilton Hotel New York Times Square West for more explorations in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 – Forferdelig

Elizabeth Anali og Glendale

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I got breakfast included in my stay through Expedia, and when I got there, the hotel did not honor that
Bodde her 3 netter i mars 2024
Svar fra Guest Relations Team den 26. mars 2024
Dear Elizabeth Anali, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your breakfast being added to your reservation and our staff not acknowledging it. Thank you for bringing this to our attention; we are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Guest Relations TeamDoubletree by Hilton Times Square West

2/10 – Forferdelig

Rui

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
dirty
Bodde her 2 netter i mars 2024
Svar fra Guest Relations Team den 23. mars 2024
Dear Rui, Thank you for being our guest and sharing feedback. We're sorry to hear about your experience. Cleanliness is a top priority for us, and we regret any lapses you encountered. Your input is essential, and we will address this matter to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 – Utmerket

Francesca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Team den 23. mars 2024
Dear Francesca, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 – Bra

reginald

O
Bodde her 3 netter i mars 2024
Svar fra Guest Relations Team den 19. mars 2024
Dear reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West. We hope to see you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 – Utmerket

Ivanska Lorena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location in NY. Very friendly staff and spectacular breakfast.
Bodde her 3 netter i mars 2024
Svar fra Guest Relations Team den 17. mars 2024
Dear Ivanska Lorena, We are thrilled to read you enjoyed the excellent location of DoubleTree by Hilton Hotel New York Times Square West. It's wonderful to know that our friendly staff and delicious breakfast contributed to your positive experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 – Grei

Ramon

Reiste med familie
Likte: Personale og service
Very small rooms. Small Lobby area.
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Team den 14. mars 2024
Dear Ramon, Thank you for letting us know how much you enjoyed your stay. We appreciate your observations regarding our room and lobby. Our aim is to provide comfortable accommodations while maximizing space efficiency. We regret if our room did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences, and we would be delighted to welcome you back in the future. Guest Relations TeamDoubletree by Hilton Times Square West

8/10 – Bra

Chloe Katherine Sam Wade

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Really good first experience of NYC. Nice hotel, helpful staff and a good view from the room. The room could have been slightly bigger but overall 4 out of 5.
Bodde her 7 netter i mars 2024
Svar fra Guest Relations Team den 12. mars 2024
Dear Chloe Katherine Sam Wade, We are pleased to read that your first experience of NYC at DoubleTree by Hilton Hotel New York Times Square West was really good! It's fantastic that you found our hotel nice, with helpful staff, and enjoyed the good view from your room. We appreciate your feedback and hope to welcome you back soon for another great stay!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 – Bra

Jennifer

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was nice, the property was in need of a few updates. When we showered water was all over the floor and when we had to flush the toilet we had to bring up the top to make sure the water was filled before we can flush.
Bodde her 3 netter i februar 2024
Svar fra Guest Relations Team den 12. mars 2024
Dear Jennifer, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you found the staff friendly, and we appreciate your feedback regarding maintenance. Your comments are valuable, and we will address them promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 – Grei

Tanner

Bodde her 3 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Tanner, it seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

10/10 – Utmerket

Ann

Reiste med partner
Likte: Fasiliteter
Location was great for what we were doing in NYC but area outside was dirty and smelly. You should have bar service later than 11:00pm inside hotel for people who don’t want loud music especially on Saturday night. Otherwise, clean rooms.
Bodde her 2 netter i mars 2024
Svar fra Guest Relations Team den 11. mars 2024
Dear Ann, We are delighted to read how much you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. We strive for excellence, so we are thrilled you appreciated our clean room and our location! Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We hope to welcome you back soon for another enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 – Utmerket

Valmiki

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Team den 11. mars 2024
Dear Valmiki, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 – Grei

Alanna

Reiste med en gruppe
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not that far from Times Square and staff was excellent. The rooms are extremely tiny though.
Bodde her 4 netter i mars 2024
Svar fra Guest Relations Team den 9. mars 2024
Dear Alanna, We are glad to hear you appreciated our location close to Times Square and experienced excellent hospitality. We apologize if the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance the guest experience. We hope the overall stay was enjoyable and look forward to welcoming you back in the future.Guest Relations TeamDoubletree by Hilton Times Square West