Suite – deluxe, 2 queensize-senger, ikke-røyk | Sengetøy av topp kvalitet, skrivebord og skrivebord for bærbar PC
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Anmeldelser av La Quinta Inn & Suites by Wyndham New Haven

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Haven
400 Sargent Dr, New Haven, CT

Anmeldelser

5,4
Rangering på 10 − Utmerket. 169 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 135 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 160 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 220 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 320 av totalt 1004 anmeldelser." "

5,4/10

Renhold

6,8/10

Personale og service

5,0/10

Fasiliteter

4,8/10

Overnattingsstedets bygg og tilstand

5,6/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Lawrence

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Poor air quality in room.
Bodde her 1 natt i mai 2024
Svar fra AGM den 28. mai 2024
Thank you for taking the time to let us know of your experience. We will be looking into your reported issue right away.

6/10 – Grei

Pradip

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Overall poor conditions in all aspects.
Bodde her 3 netter i mai 2024
Svar fra AGM den 28. mai 2024
Thank you for taking the time to let us know how we can better serve our guests. We are continuing our renovation plan with the goal of creating more excellent guest experiences.

10/10 – Utmerket

Joseph

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing experience
Bodde her 2 netter i mai 2024
Svar fra AGM den 28. mai 2024
Thank you for taking the time to leave a review about your positive experience! I will share your comments with the team. I'm sure they will be happy to hear them!

4/10 – Dårlig

Pete

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed 5 nights, 2 of those nights we had to re-program the keys since they didn't function. One day we came back after housekeeping finished and the door was not fully closed/locked. Fridge leaked. Shower curtain rod loose. AC barely functioned. Free breakfast was not up to LaQuinta standards, very sparse. Room smelled.
Bodde her 5 netter i mai 2024
Svar fra AGM den 23. mai 2024
Your feedback is very important to us, and I am saddened to hear that your stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 – Forferdelig

Laura

Reiste med familie
Dopo un viaggio di 18 ore alla reception ci hanno chiesto 50 euro per fare il check-in anticipato, e nessuna possibilità di lasciare un piccolo bagaglio in deposito. Pessima accoglienza, e nessuna disponibilità. Camera a dir poco mediocre, calorifero con muffa in bella evidenza. Colazione sotto al limite di accettabilità.
Bodde her 2 netter i mai 2024
Svar fra AGM den 23. mai 2024
Your feedback is very important to us, and I am saddened to hear that your stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 – Utmerket

KYUNGSUK

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra AGM den 23. mai 2024
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Utmerket

Justin

Likte: Fasiliteter
Ice hotel
Bodde her 1 natt i mai 2024
Svar fra AGM den 20. mai 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us. I'm so glad that you enjoyed your stay! We hope to see you again soon!

8/10 – Bra

Megan og Hanson

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed overnight while traveling through the area. Clean but no frills.
Bodde her 1 natt i mai 2024
Svar fra AGM den 20. mai 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us as we wish to continue to strive to provide better and better guest experiences!

8/10 – Bra

Andy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet area
Bodde her 6 netter i mai 2024
Svar fra AGM den 20. mai 2024
Thank you for taking the time to leave a review. I am so glad that you found the area to be quiet. We thank you for choosing La Quinta Inn & Suites, New Haven, and we hope to see you again!

10/10 – Utmerket

Tan og Irvine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The biggest pros about this hotel is that it is very close to Yale campus, affordable, has decent complimentary breakfast. A couple years ago, it was very run down, but after recent total renovation, it is now clean, new, very decent.
Bodde her 2 netter i mai 2024
Svar fra AGM den 13. mai 2024
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

4/10 – Dårlig

Caitlyn

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra AGM den 13. mai 2024
I'm sorry that you were unhappy with your stay. We will continue to make improvements and hope you'll give us the chance to better serve you in the future.

10/10 – Utmerket

Mizanur

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra AGM den 13. mai 2024
We appreciate your feedback regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

8/10 – Bra

Evans

Bodde her 1 natt i mai 2024
Svar fra AGM den 14. mai 2024
Thank you for taking the time to leave a review. We always like to hear about our guests' experiences so that we can continue to provide better and better service. Thank you for choosing La Quinta and we hope to see you again soon!

4/10 – Dårlig

april

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No one at the front dest to check out. There was worker that was an old guy watching TV on his phone in a corner that told my husband to not bother him an leave him alone instead of getting the worker for the front desk so we could check out.
Bodde her 1 natt i mai 2024
Svar fra AGM den 13. mai 2024
I am sorry that you weren't assisted better during your stay, and I will be addressing the issue to ensure that it does not happen again. Thank you for letting us know.

8/10 – Bra

Santosha

Reiste med familie
Still being renovated
Bodde her 1 natt i mai 2024
Svar fra AGM den 11. mai 2024
Thank you for taking the time to leave a review, and thank you for choosing La Quinta Inn & Suites, New Haven. We hope to see you again soon!

10/10 – Utmerket

Jian Cheng

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
😀
Bodde her 1 natt i mai 2024
Svar fra AGM den 7. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.

2/10 – Forferdelig

Tanios

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible
Bodde her 1 natt i april 2024
Svar fra AGM den 6. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Dårlig

Shufeng

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible surroundings, noisy and dirty
Bodde her 1 natt i mai 2024
Svar fra AGM den 6. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Utmerket

Felix

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cool
Bodde her 2 netter i mai 2024
Svar fra AGM den 6. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 – Dårlig

Aleksandra

Reiste med en gruppe
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
very unclean, dirty sheets, bathroom and shower we’re disgusting
Bodde her 1 natt i mai 2024
Svar fra AGM den 6. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not find your room accommodation to be as clean as you would have liked it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Bra

Justin

Reiste med partner, Forretningsreisende
Likte: Personale og service
Very easy stay convenient to highway for travel and business
Bodde her 1 natt i april 2024
Svar fra AGM den 6. mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel's location to be convenient. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will give serious consideration to your feedback about the availability of drinking water, and we appreciate you letting us know!Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Grei

Gary

Forretningsreisende
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
Bodde her 2 netter i april 2024
Svar fra AGM den 29. apr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Grei

Eric

Reiste med partner
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
Bodde her 2 netter i april 2024
Svar fra AGM den 27. apr. 2024
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 – Utmerket

E

Bodde her 1 natt i april 2024
Svar fra AGM den 27. apr. 2024
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 – Dårlig

YALING og 1

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
Bodde her 1 natt i april 2024
Svar fra AGM den 22. apr. 2024
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 – Bra

RAFAEL

Forretningsreisende
Likte: Renhold
Good price!
Bodde her 1 natt i februar 2024
Svar fra Bob Patel den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Christopher

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exactly what you’d expect from a La Quinta. Convenient location.
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 22. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Grei

Byron

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
Bodde her 2 netter i april 2024
Svar fra Bob Patel den 22. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Grei

Justin

Bodde her 1 natt i april 2024
Svar fra AGM den 7. mai 2024
We are always working hard to improve our guests' experiences. /We hope you'll visit again in the future and give us the chance to better serve you!

2/10 – Forferdelig

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Bob Patel den 22. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Dårlig

Eve

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
Bodde her 2 netter i april 2024
Svar fra Bob Patel den 22. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Bra

Katie

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Jiayang

Likte ikke: Overnattingsstedets bygg og tilstand
Dirty management
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 13. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Grei

Michael

Bodde her 1 natt i april 2024
Svar fra Bob Patel den 13. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Forferdelig

Amy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra AGM den 10. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Forferdelig

Namdeep

Forretningsreisende, Reiste med en gruppe
Front desk need training. No one available for 20min. Rooms bed need replacement
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 – Utmerket

Xin Xin og Potomac

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 – Utmerket

Edgardo

Forretningsreisende, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 – Forferdelig

Tamara

Bodde her 1 natt i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 – Bra

KAYLYN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 – Grei

Linkun

Reiste med familie
Couldn’t provide an extra blanket. The curtains don’t work
Bodde her 2 netter i april 2024
Svar fra Bob Patel den 9. apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 – Forferdelig

Rajeev

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
Bodde her 2 netter i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 – Dårlig

Lorna

Likte: Renhold og personale og service
The mattress was awful. It leaned and the head was lower than the feet.
Bodde her 1 natt i april 2024
Svar fra Bob Patel den 9. apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 – Grei

Gina

Likte: Personale og service
.
Bodde her 1 natt i februar 2024
Svar fra AGM den 2. apr. 2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 – Forferdelig

Icilda

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
Bodde her 1 natt i mars 2024
Svar fra AGM den 28. mars 2024
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 – Grei

Maureen

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
Bodde her 1 natt i mars 2024
Svar fra Management den 28. mars 2024
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 – Utmerket

carolyn

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast was nice and fresh.
Bodde her 2 netter i mars 2024
Svar fra AGM den 28. mars 2024
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 – Utmerket

Sean

Likte: Fasiliteter
Beautiful room and friendly service
Bodde her 1 natt i mars 2024
Svar fra AGM den 22. mars 2024
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Ikea store next door
Bodde her 1 natt i mars 2024
Svar fra AGM den 2. apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.