Suite, 1 kingsize-seng med sovesofa (Wet Bar) | Senger med overmadrass, safe på rommet, skrivebord og blendingsgardiner

Anmeldelser av Holiday Inn Express Hotel of Neptune, an IHG Hotel

2.5 out of 5

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 452 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 292 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 122 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 69 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 71 av totalt 1006 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Dilshad

Reiste med familie
We paid more than $400 for one night stay. Construction work in the lobby with dust and debris all around. TV did not work in the room, shower did not have shower head, no counter top in bathroom sink. Could not speak to manager. Wanted money back.
Bodde her 1 natt i mai 2024

8/10 – Bra

LARRY

Reiste med familie
Likte: Renhold og personale og service
Its under construction and parking is limited.
Bodde her 1 natt i mai 2024

8/10 – Bra

Peter

Reiste med partner
Likte: Renhold og personale og service
Unfortunately during construction, great potential, very comfortable room
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Express Neptune Management den 22. mai 2024
Thank you for the wonderful review! We're so happy you had a great stay.

10/10 – Utmerket

Shaquille

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Express Neptune Management den 22. mai 2024
Thanks so much! We're glad you had a great stay.

2/10 – Forferdelig

Willie

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing I did not get to stay because they were renovating and could not provide me with any handicap accessibles, staff told me that they were not allowed to assist where no ramp was avaiable. I am demanding a full refund I had to look all over the city to find a reasonably price hotel after driving for over 12 hours. I have never saw such a mess. Please refund my $300.00. I know what the listing says but the promise of a bag meal, and again I was told I had to go around the side of the hotel and walk up some steps which i am unable to do.
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Express Neptune Management den 20. mai 2024
We sincerely apologize this was your experience. We understand you recently spoke with management, and they apologized personally for the issues. Again, we apologize this was your experience, and we hope you consider giving us another chance in the future.

6/10 – Grei

Motoko

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The front staff was good. They did not clean inside the microwave in the guest room. When I try to fix coffee in the room there is no creamer. Seems like didn’t check amenities.
Bodde her 3 netter i mai 2024
Svar fra Holiday Inn Express Neptune Management den 20. mai 2024
Thank you for your review and feedback. We're sorry you experienced this issues, and we'll address this with the housekeeping team. We appreciate you letting us know, and we'll make sure it doesn't happen again moving forward.

10/10 – Utmerket

Richard

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Under construction the side doors were left open, the main entrance was blocked. The Neptune area of NJ is not a good area, the local stores have great security for this but not the IHG.
Bodde her 5 netter i mai 2024
Svar fra Holiday Inn Express Neptune Management den 16. mai 2024
Thank you for your review and feedback. We're glad you enjoyed your stay, but we apologize there were some aspects that could have been improved. We've addressed your concerns with the team, and we'll work on improving.

10/10 – Utmerket

Alexia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were amazing
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Express Neptune Management den 13. mai 2024
Thanks so much! We're thrilled you enjoyed your stay.

10/10 – Utmerket

Jennifer

Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Express Neptune Management den 6. mai 2024
Thanks for the incredible review!

2/10 – Forferdelig

Tawana

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was under construction and there was nowhere to park. The building was not what I had seen online
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Express Neptune Management den 30. apr. 2024
We're sorry you weren't happy with your recent stay. We are undergoing a renovation, and it is noted on our website and all third-party sites. We're disappointed this negatively impacted your stay, but we hope you consider staying with us when the renovation is complete.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Express Neptune Management den 30. apr. 2024
Thanks!

6/10 – Grei

Crystal

Likte ikke: Fasiliteter
The room my family and i stayed in was great. Very nice, Spacious and clean. Hotel is Close to food and shopping. My problem comes from the pool. It was very dirty and grainy. My son got a red burning rash from it twice. I brought it to the attention of the front desk person at the time. He was very unconcerned or sympathetic, supposedly called his manager with my situation and all i was told is that a third party comes to clean the pool and test the water and it’s fine. Tell that to my son who is writhing in burning pain because of the rash he got in the pool and had to get out on both occasions he was in it. Hotel is also under renovation lots of noise in check in area and no longer offer hot breakfast buffet. Only grab and go from a closet. This was my second time at this hotel. First experience was great, unfortunately this one not so much.
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Express Neptune Management den 30. apr. 2024
We're sorry you weren't completely satisfied with your recent stay. We are currently undergoing a renovation which is noted on all sites. We do apologize that your son had a reaction after going in our pool. We check our pool several times throughout the day and levels were all normal. We're sorry this was your experience, and we wish you the best in your future travels.

8/10 – Bra

Elizabeth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ckean, spacious room. But, under construction....a little loud.
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Express Neptune Management den 30. apr. 2024
Thank you for your review and feedback!

10/10 – Utmerket

Jared

Bodde her 1 natt i april 2024
Svar fra Holiday Inn Express Neptune Management den 1. mai 2024
Thanks! We're so glad you enjoyed your stay.

10/10 – Utmerket

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a great time In this hotel. Everything is brand new and the continental breakfast had many options.
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Express Neptune Management den 8. apr. 2024
Wow - thank you so much for the incredible review! We are so happy you enjoyed everything about your recent stay.

10/10 – Utmerket

Nelson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room nice and clean.
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Express Neptune Management den 8. apr. 2024
Thank you!

4/10 – Dårlig

Janice

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Poor room housekeeping, very limited grab&go breakfast-apparently no delivery that day; towels in room were removed but not replaced
Bodde her 5 netter i mars 2024
Svar fra Holiday Inn Express Neptune Management den 1. apr. 2024
We sincerely apologize this was your experience. We appreciate your feedback, and we will work on improving moving forward. Thank you for staying with us, and we hope you give us another chance in the future.

10/10 – Utmerket

isabel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 1. apr. 2024
Thank you for the review and feedback!

10/10 – Utmerket

Tracey og Chesapeake

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is my 3rd time staying here also clean and nice
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Neptune Management den 28. mars 2024
Thank you for the wonderful review! We're thrilled to hear you continuously choose to stay with us and always have an exceptional stay. Thank you again, and we look forward to seeing you again soon.

10/10 – Utmerket

Malcolm

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Express Neptune Management den 27. mars 2024
Thank you!

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The main road out front of the property is in need of some serious repair.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 25. mars 2024
Thank you for your review and feedback.

8/10 – Bra

Rennie og Washington

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed for one night after visiting a nearby art gallery. The staff was very professional and efficient. Check in was a breeze and when we had some trouble with our TV someone came up and quickly resolved the issue. The hotel was undergoing renovation so we didn't have access to the pool or the gym but the facility was clean and still functioned well. It was a little noisy from the traffic but not unbearable. The bed was comfortable and the following morning we had a very nice hot breakfast.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 22. mars 2024
Thank you so much for the wonderful review! We are so glad you completely enjoyed your stay, and we hope to see you again soon.

10/10 – Utmerket

harold

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Efficient, clean, economic, convenient
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 20. mars 2024
Wow - thank you!

10/10 – Utmerket

Diana

Reiste med familie
Front desk staff very nice
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 18. mars 2024
Thanks!

10/10 – Utmerket

Lorin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property was just completely redone. It was beautiful and everything was clean and new. The staff was helpful and friendly. The breakfast Buffett area was clean and food was delicious! I would totally recommend staying here and will stay again. Great hotel and staff.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 18. mars 2024
Thank you for the wonderful review! We are so pleased you enjoyed everything about your stay, and we look forward to seeing you again soon!

10/10 – Utmerket

Timothy

Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 2. apr. 2024
Thank you so much for the wonderful review!

10/10 – Utmerket

harold

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 15. mars 2024
Thanks so much!

2/10 – Forferdelig

Elizabeth

Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 1. apr. 2024
We apologize you weren't happy with your recent stay. If you would like to discuss the issues you experience, please don't hesitate to reach out to us at your earliest convenience.

10/10 – Utmerket

Olivia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am shocked at how nice this place is. When i got here, they put me on the 3rd floor, where all the rooms are renovated, and WOW. It is absolutely gorgeous. Everyone was so kind, and as a solo female traveller i felt very safe at the hotel!:)
Svar fra Holiday Inn Express Neptune Management den 11. mars 2024
Thanks so much for the incredible review! We are so happy you completely enjoyed your stay with us, and we hope to see you again soon.

10/10 – Utmerket

Alfred

Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 1. apr. 2024
Thanks for the wonderful review!

10/10 – Utmerket

Emily

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 11. mars 2024
Thanks!

10/10 – Utmerket

Pamela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property, nice breakfast, and courteous and professional staff.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 11. mars 2024
Thank you so much! We're thrilled you enjoyed your stay.

10/10 – Utmerket

Adelso

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Than
Bodde her 3 netter i februar 2024
Svar fra Holiday Inn Express Neptune Management den 5. mars 2024
Thanks for the great review!

8/10 – Bra

Cynthia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Holiday Inn Express was convenient for us to stay overnight. We did book because there was a pool and gym, but it was under renovation when we arrived which would have been good to know. Otherwise, the property was newly renovated (or almost) and everything was clean and nice.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Express Neptune Management den 4. mars 2024
Thank you so much! We are thrilled you enjoyed your stay, but we apologize the pool and fitness center were closed due to renovations. We hope you choose to stay with us again when the renovations are complete, as we know you'll love the results. Thanks again!

10/10 – Utmerket

Valeria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean!
Bodde her 2 netter i februar 2024
Svar fra Holiday Inn Express Neptune Management den 4. mars 2024
Thanks for the incredible review! We are so glad you enjoyed your stay.

2/10 – Forferdelig

John

Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 8. feb. 2024
We're disappointed to hear you didn't enjoy your stay. We would like to know more about the issues you experienced so we can work on improving moving forward. We're sorry this was your experience, and we wish you the best in your future travels.

6/10 – Grei

Eron

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The heat didn't work out just now warm air continuously
Bodde her 1 natt i februar 2024
Svar fra Holiday Inn Express Neptune Management den 5. feb. 2024
Thank you for your review and feedback. We apologize there was an issue with your PTAC unit, and we'll let maintenance know immediately so they can repair it. Thank you again for your review, and we hope you choose to stay with us in the future.

8/10 – Bra

Danny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was friendly and helpful and breakfast was sufficient
Bodde her 6 netter i januar 2024
Svar fra Holiday Inn Express Neptune Management den 1. feb. 2024
Thanks so much for the incredible review!

6/10 – Grei

Alexis

Reiste med partner
Likte ikke: Personale og service og fasiliteter
We had a 1.5 hour wait to get our room after the allotted check in time. The room was okay as far as cleanliness goes. Linens were clean and beds made. The provided breakfast was largely stale or cold food. With several items having run out after 2hrs of the time it was available. Seating in the dining area was also very limited.
Bodde her 1 natt i desember 2023
Svar fra Holiday Inn Express Neptune den 29. jan. 2024
Thank you for taking the time to review your recent stay with us at the Holiday Inn Express Neptune. We sincerely apologize you ran into several issues during your stay, and we have reviewed your concerns with the entire team. We strive to provide our guests with an exceptional stay, and we're disappointed we fell short. We appreciate your feedback, and we will work on improving.

10/10 – Utmerket

CHARLENE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Met our needs and is reasonably priced. Excellent staff.
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 29. jan. 2024
Thank you so much!

2/10 – Forferdelig

Erin

Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 29. jan. 2024
We're sorry to hear you had a poor experience with us at the Holiday Inn Express Neptune. We appreciate your feedback, and we'll work on improving moving forward.

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 22. jan. 2024
Thanks so much!

10/10 – Utmerket

Elissa

Reiste med en gruppe
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 15. jan. 2024
Thanks for the 5-star review!

10/10 – Utmerket

Jeffrey og Riverview

Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Express Neptune Management den 29. jan. 2024
Thanks for the 5-star review! We're so glad you enjoyed your stay.

10/10 – Utmerket

Tracey og Chesapeake

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was very clean and the staff was very friendly. The breakfast was excellent
Bodde her 2 netter i desember 2023
Svar fra Holiday Inn Express Neptune Management den 12. jan. 2024
Thank you so much for the incredible review!

2/10 – Forferdelig

Lynn

Likte ikke: Personale og service
Bodde her 1 natt i desember 2023
Svar fra Holiday Inn Express Neptune Management den 12. jan. 2024
Thank you for your review and feedback. We apologize you weren't happy with your stay, and we wish you the best in your future travels.

6/10 – Grei

Thomas

Bodde her 8 netter i desember 2023
Svar fra Holiday Inn Express Neptune Management den 12. jan. 2024
Thank you for your review.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good experience
Overall experience was good. Family enjoyed the clean room but the smart TV could not be connected to any phone or tablets with or without HDMI. Also the room could use more 🗑️ and trash bags. Friendly staff.
Bodde her 2 netter i desember 2023
Svar fra Holiday Inn Express Neptune Management den 5. jan. 2024
Thank you for the incredible review and helpful feedback!

10/10 – Utmerket

Marlène

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Holiday Inn Express Neptune Management den 2. jan. 2024
Thanks!

10/10 – Utmerket

Shannon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Some mold in the bathroom, other than that, clean, safe, and comfortable.
Bodde her 1 natt i desember 2023
Svar fra Holiday Inn Express Neptune Management den 2. jan. 2024
Thank you for your review and feedback. We'll address your note about the bathroom with our housekeeping team. We appreciate you taking the time to review your stay, and we hope to see you again soon.