Fasade

Anmeldelser av Grand Hotel Europa

3 out of 5
Grand Hotel Europa
Corso Meridionale 14, Naples, NA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 257 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 493 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 180 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1001 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Dziuginta

Bodde her 1 natt i juni 2023
Svar fra Stefano Risso den 5. juli 2023
Dear Guest,thank you for sharing with us your 10/10 evaluation, we are so glad you enjoyed your experience with us so much.Please be our Guest again anytime soon!Best regards,Grand Hotel Europa

4/10 – Dårlig

Catrine

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Stefano Risso den 6. juni 2023
Dear Catrine,thank you for your opinion; it is really important for us.Best regards from Naples,Grand Hotel Europa

6/10 – Grei

Verifisert reisende

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2019
Svar fra Simona den 28. nov. 2019
Dear Guest, thank you for your comment! See you soon in Naples :-)

8/10 – Bra

Hanne-Merete

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019
Svar fra Simona den 28. nov. 2019
Dear Hanne- Merete, thank you for your kind comment! See you soon in Naples :-)

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Sentralt iforhold til jernbanestasjonen
Kort vei til jernbanestasjonen. God service i resepsjonen. Rommet var ok for en natt.
Bodde her 1 natt i august 2019
Svar fra Simona den 8. aug. 2019
Good morning and thank you for your review! Special thanks from our staff of the reception desk... Warmest regards from Naples :-)

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2019
Svar fra Simona den 6. aug. 2019
Thank you :-) See you soon in bella Napoli!

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and the breakfast was the best And the location of the hotel
Bodde her 3 netter i juli 2019
Svar fra Simona den 6. aug. 2019
Dear Guest, heartfelt thanks for your so nice review! We work hard everyday only to assure to our beloved guests a pleasant unforgettable stay at our hotel and a very good memory of our amazing city: that's why when we reach our aim we are really happy! Please feel free to consider Grand Hotel Europa as your neapolitan house: each time you will decide to come back to Naples we will be here ready to welcoming you again! Warmest regards from all of us :-)

8/10 – Bra

Jon

Likte: Personale og service og overnattingsstedets bygg og tilstand
Hyggelig lite hotell i en nokså «travel» gate på siden av sentralstasjonen i Napoli. Litt gammelt men hyggelig hotell med hyggelige folk. Grei frokost og fin bar.
Bodde her 1 natt i juli 2019
Svar fra Simona den 6. aug. 2019
Good morning Jon and thank you for this nice review! Just one clarification: our hotel is not old but old style, vintage as you can see from all common areas and furniture.... See you soon in Naples :-)

8/10 – Bra

Espen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2018

8/10 – Bra

Jim

Likte: Renhold og personale og service
Old but nice.
Close to railway station. Helpful staff. OK room and wi-fi.
Bodde her 2 netter i august 2017
Svar fra DIego Rodriguez den 31. aug. 2017
Dear Jim, thank you for your so good comment on our hotel and on your stay in Naples. Awaiting for welcoming you to the Grand Hotel Europa soon again, we remain with our personal best regards from a sunny Naples! :-)

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ok hotel by the Train station! easy to park just across the road for 10-15 EUR per day.
Bodde her 1 natt i juli 2017
Svar fra DIego Rodriguez den 4. aug. 2017
Dear Guest, thank you for your nice comment on your stay at the Grand Hotel Europa. Kindest regards from the whole staff and from a sunny Naples!

6/10 – Grei

Bente

Likte: Renhold og personale og service
Greit hotell nær stasjonen
Hotellet var helt greit i forhold til pris. Hjelpsomt personale. Uten aircondition ble det veldig varmt på rommet. Pga støy fra gaten var det vanskelig å ha vinduet oppe. Frokosten var helt OK.

10/10 – Utmerket

Jeffrey Chin Yao

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Fair price with a convenient location. Not the best condition room, but good for a couple days quick stay in Naples. Front desk people are friendly.
Bodde her 1 natt i mai 2024
Svar fra Stefano Risso den 23. mai 2024
Dear Guest,thank you for taking a moment to share your experience at Grand Hotel Europa. We’re glad to hearthat you were pleased with our services and found it to be reasonably priced. We hope you’ll visit us again soon in our wonderful city.Best regards,Grand Hotel Europa

8/10 – Bra

Joyce og Manchester

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location beside the main station, for transport links, and within walking distance of the historic centre. Excellent restaurant , many more close by
Bodde her 4 netter i mai 2024
Svar fra Marcello den 12. mai 2024
Hello Joyce,thank you so much for your review! We are happy to read your words about us. We hope to host you again and to let you even more surprised. A warm greeting from Naples!

8/10 – Bra

Siping

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel and very convenient to train station. A little noisy during night because nearby streets.
Bodde her 1 natt i mai 2024
Svar fra Stefano Risso den 6. mai 2024
Dear Guest,thank you a lot for your nice review. We are really glad you like our location as much as we do; it is for sure the best way to explore Naples and all its beautiful surroundings.Kind regards,Grand Hotel Europa

6/10 – Grei

Claudia og BARRINGTON

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Lower rating due to a tour group that strained resources. It was difficult to access the free breakfast (and meet a shuttle bus schedule) and the elevator wouldn't go to the 2nd floor as it was needed for first floor guests. Wanted 8 minutes
Bodde her 2 netter i april 2024
Svar fra Stefano Risso den 14. apr. 2024
Dear Claudia,thank you for your review. We are deeply sorry you found some issues with our services and we will take good note to improve them even better.Kind regards,Grand Hotel Europa

6/10 – Grei

Anthony

Likte: Personale og service
Propert was basic and overpriced for what was there. Staff was very accomodating. Had to shorten my stay and hotel policy was accomodating as well with no penalty. Very much appreciated.
Bodde her 3 netter i april 2024
Svar fra Marcello den 13. apr. 2024
Dear Guest,we are happy to read about your review. It's very important for us to improve our guests' experience. We hope to see you again and maybe offer you a better experience.

8/10 – Bra

Bangarraju

Bodde her 1 natt i mars 2024
Svar fra Marcello den 12. apr. 2024
Dear Guest,thank you for your review! We hope to host you again and to amaze you again even better!A warm greeting from Naples

8/10 – Bra

Yamil

Likte: Renhold og personale og service
Bodde her 3 netter i mars 2024
Svar fra Stefano Risso den 8. apr. 2024
Dear Yamil,thank you a lot for your evaluation. Please visit us again soon, as we'll do our best to improve our services even better.Saluti from Naples!Grand Hotel Europa

8/10 – Bra

Arnaldo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Albergo molto comodo e confortevole adiacente la stazione centrale di Napoli. Camere recentemente ristrutturate, personale molto accogliente. Interni curati e servizi accurati. Dintorni un po' da stazione come in tutte le grandi città. Usate il passaggio pedonale per la stazione del fronte all'albergo sulla desta per accedere alla stazione e alle metropolitane.
Bodde her 4 netter i mars 2024
Svar fra Marcello den 1. apr. 2024
Gentile sig. Arnaldo,siamo felicissimi di leggere queste belle parole su di noi! Speriamo di rivederla prestissimo e di continuare a rendere il suo soggiorno sempre più confortevole.Al contempo la ringraziamo per la critica sulla zona circostante e le assicuriamo che faremo tutto il possibile per migliorare!

8/10 – Bra

Roberto

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La strada è persino perivolosa da attraversare
Bodde her 3 netter i mars 2024
Svar fra Stefano Risso den 1. apr. 2024
Gent.le Roberto,grazie mille per la Sua recensione. Napoli è una città complicata, è vero, ma talmente bella che Le si perdona tutto...nella speranza che migliori sempre più.Un caro saluto,Grand Hotel Europa

10/10 – Utmerket

Alfonso

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Inadecuada
Bodde her 2 netter i desember 2023
Svar fra Stefano Risso den 7. mars 2024
Dear Alfonso,thank you a lot for your evaluation. Please come back as soon as you want.Kind regards,Grand Hotel Europa

6/10 – Grei

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og romkomfort
Quick getaway
Lovely older hotel with lots of charm, close to the railway station. On a quiet side street with lots of cafes. Room was comfortable. Sounds from the hallways echoed into the room. There was a school group but overall they tried to keep the noise down. Maybe rooms should be booked away from where groups are staying.
Bodde her 1 natt i februar 2024
Svar fra Stefano Risso den 24. feb. 2024
Dear Guest,thank you a lot for you review. We are glad you found our hotel lovely and charming, and we'll take good note of your observations to improve our services even better. Kind regards,Grand Hotel Europa

8/10 – Bra

Blair

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was really nice. Comfortable and good facilities. The area was not so good but it was close to the train station.
Bodde her 1 natt i desember 2023
Svar fra Grand Hotel Europa den 19. feb. 2024
Dear Blair,thank you for your evaluation. We are really glad you found our services so convenient for your staying. We really hope to host you again anytime soon. Best wishes,Grand Hotel Europa

8/10 – Bra

Ana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lo unico es que la habitación era muy pequeña para 4 personas que reservamos
Bodde her 2 netter i desember 2023
Svar fra Grand Hotel Europa den 9. jan. 2024
Dear Ana,thank you for leaving us a review. I’m glad to hear that you’re happy with the transaction, we always workhard to help clients find the right fit in a new home. I’ll be sure to share your comments with mycolleagues to ensure we continue to improve our services even better. We look forward tohearing from you again soon.Kind regards,Grand Hotel Europa

10/10 – Utmerket

JEAN-FRANCOIS

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Propre et tranquille, proche des transports. Excellent
Bodde her 3 netter i januar 2024
Svar fra Grand Hotel Europa den 9. jan. 2024
Dear Jean-Francois,Thank you for sharing a review of your recent experience. Our team here at Grand Hotel Europa iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Kind regards,Grand Hotel Europa

10/10 – Utmerket

Alessandro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Posizione ottima, vicino a metro e stazione centrale. Parcheggio a pagamento di fronte. Colazione varia e abbondante. Personale disponibile dall'inizio del soggiorno fino alla fine e sempre attento alle richieste del cliente. Camere numerose con varie tipologie ed esposizioni. Zona circostante l'albergo caratteristica delle stazioni ferroviarie centrali.
Bodde her 2 netter i desember 2023
Svar fra Stefano Risso den 9. jan. 2024
Gent.le Alessandro,siamo molto lieti che il Suo soggiorno presso il nostro Albergo sia stato all'altezza delle Sue aspettative. Torni presto a trovarci, il nostro personale sarà ben lieto di accoglierLa di nuovo.Un caro saluto,Grand Hotel Europa

10/10 – Utmerket

Deokhyun og Ridgefield

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The train station was close, and all the staff were friendly.
Bodde her 2 netter i desember 2023
Svar fra Stefano Risso den 23. des. 2023
Dear Guest,thank you a lot for your evaluation.Kind regards,Grand Hotel Europa

6/10 – Grei

Christopher

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The water pressure was amazing. The fear of being shanked not so much. The area around this hotel is really sketchy and not a lot of places to eat. Only place is in Train station.
Bodde her 2 netter i november 2023
Svar fra Marcello den 28. nov. 2023
Hi Christophher,our team is glad to hear about your review. We always try to do better to gaurantee our guest the best experience.We will be happy to host you again.A warm greeting from Naples!

10/10 – Utmerket

huayan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location for transportation if you want to visit Pompeii, and some landmarks in Naples. Staff are very friendly and helpful. Breakfast is decent. Highly recommended.
Bodde her 2 netter i november 2023
Svar fra Grand Hotel Europa den 15. nov. 2023
Dear Guest,thank you for your great review. At Grand Hotel Europa, we work hard to offer high-quality service toevery guest. We made sure to share this feedback with our Staff members to give them the recognitionthat they deserve. They were delighted to hear your feedback.Please come back soon, we will wait for you.

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Stefano Risso den 13. nov. 2023
Dear MArtin,thank you for your excellent evaluation.We look forward to host you again in our wonderful city.Sincerely,Grand Hotel Europa

8/10 – Bra

Peter

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was basic but the room was a good size for the rating. Hotel was clean. Breakfast was good with a good range. The staff were great, gave us an early check in and were very helpful. Hotel is in a great location for the main train station and all transport to the airport and attractions around Naples.
Bodde her 3 netter i oktober 2023
Svar fra Marcello den 1. nov. 2023
Good morning Peter!Our whole staff is happy to hear your words, we all are so excited to hear about your review. We would be happy to host you again and do even better.A warm greeting from Naples!

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Marcello den 23. okt. 2023
Hello Peter,our staff from Grand Hotel Europa is happy to know you found us well. Thank you for staying here and we hope to see you again!

10/10 – Utmerket

Leah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Marcello den 17. okt. 2023
Hello Leah,we are very happy to know that you found our services good. We hope we will see again!A warm greeting from Naples!

10/10 – Utmerket

Ain

Bodde her 2 netter i oktober 2023
Svar fra Stefano Risso den 6. nov. 2023
Dear Ain, thank you a lot for your 5/5 evaluation.We really hope to become you again soon.Un saluto,Grand Hotel Europa

2/10 – Forferdelig

Irina

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Tiny room, hotel need a major renovation. Unsafe area.
Bodde her 2 netter i august 2023
Svar fra Stefano Risso den 16. okt. 2023
Dear Irina,thank you for your valuable feedback. We apologize that our location wasn’t entirely convenient for you. We hope that our service was worth the trip.Kind regards,Grand Hotel Europa

8/10 – Bra

Judith

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
It’s good for one transit night. The area around the train station is very chaotic.
Bodde her 1 natt i oktober 2023
Svar fra Stefano Risso den 16. okt. 2023
Dear Judith,thank you for providing us with your valuable feedback. We’re disappointed to hear that our neighborhood wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.Kind regards,Grand Hotel Europa

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Stefano Risso den 16. okt. 2023
Dear Guest,thank you so much for your 10/10 review. We are delighted to hear that you had a positive experience with us at Grand Hotel Europa. We hope you’ll visit us again soon.Un saluto,Grand Hotel Europa

8/10 – Bra

Elan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to the train station, friendly staff, clean, comfortable beds.
Bodde her 1 natt i oktober 2023
Svar fra Marcello den 13. okt. 2023
Hello Elan,we are very happy to hear your words. We always try to offer the best possible experience.Hope you will return soon.A warm greeting from Naples!

10/10 – Utmerket

Terry og Long Beach

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to the train station. Clean comfortable and quiet.
Bodde her 2 netter i september 2023
Svar fra Stefano Risso den 9. okt. 2023
Dear Terry,thank you for taking a moment to share your experience at Grand Hotel Europa. We are so pleased to hear you found structure and services to your liking. We look forward to welcoming you back again soon in our beautiful city.Kind regards,Grand Hotel Europa

10/10 – Utmerket

ashutosh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
no complaints at all - simply the best
Bodde her 3 netter i september 2023
Svar fra Stefano Risso den 2. okt. 2023
Dear Guest,thank you for taking a moment to share your experience at Grand Hotel Europa. We are so pleased to hear you found our services to your liking. We look forward to welcoming you back again soon in our wonderful city.Kind regards,Grand Hotel Europa

10/10 – Utmerket

Trena

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We arrived late due to flight delays, we were only staying one night . I’m disappointed only because I would love to enjoy the hospitality Luca showed my daughter and I , travel weary from canada to Naples. We rearranged now to come back on our way home and eat family stile before leaving for home
Bodde her 1 natt i september 2023
Svar fra Marcello den 23. sep. 2023
Dear guest,thank you for appreciating us and our work. We will be happy to host you and your daughter again. Our staff is always searching to serve our guests the best way possible.A warm greeting from Naples!

10/10 – Utmerket

William

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location very good
Bodde her 1 natt i september 2023
Svar fra Marcello den 23. sep. 2023
Dear William,Thank you for the kind words you spent for us. We would be glad to host you again. A warm greeting from Naples!

10/10 – Utmerket

NAYIBI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was very nice, clean, customer service was great.
Bodde her 2 netter i september 2023
Svar fra Marcello den 19. sep. 2023
Dear Guest,We are glad you found us excellent. Thank you for choosing us, we will happy to serve you again!A warm greeting from Naples!

10/10 – Utmerket

chinnia og Sarasota

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location; helpful staff;
Bodde her 2 netter i september 2023
Svar fra Grand Hotel Europa den 17. sep. 2023
Dear Guest,thank you a lot for your nice review.Please be welcome at Grand Hotel Europa as soon as you like!Kind regards,Grand Hotel Europa

8/10 – Bra

Cathy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The receptionist was very helpful. The restaurant next door was very friendly and excellent food.
Bodde her 1 natt i september 2023
Svar fra Stefano Risso den 14. sep. 2023
Dear Cathy,thank you for your great review. At Grand Hotel Europa, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our receptionists to give them the recognition that they deserve. They were delighted to hear your feedback.We hope to see you soon in Naples.Kind regards,Grand Hotel Europa

10/10 – Utmerket

Ethnie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We have no complaints about anything, everyone was so good and helpful especially one receptionist and unfortunately I don't know her name. She was so helpful we gave her a red rose.
Bodde her 4 netter i september 2023
Svar fra Stefano Risso den 14. sep. 2023
Dear Ethnie,thank you for sharing a review of your recent experience. Our team here at Grand Hotel Europa is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We made sure to share this feedback with Ida to give her the recognition that she deserves. She was delighted to hear your feedback. We hope you’ll visit us again soon in our wonderful city.Best regards,Grand Hotel Europa

8/10 – Bra

Autumn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place right next to train station
Svar fra Marcello den 9. sep. 2023
Hello,Thank you, we always try to give our guests the best possible experience. We are glad you found us great.Waiting for your next trip in Naples and thank you for choosing us!

8/10 – Bra

Michael og Carshalton

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is of good standard compared to it's location, being close to a main train station is brilliant. However, the dirty sidewalk, rubbish piles, unpleasant smell and numerous homeless sleeping rough is off putting.
Bodde her 2 netter i august 2023
Svar fra Stefano Risso den 6. sep. 2023
Dear Michael,thank you for your great review. At Grand Hotel Europa, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our Staff to give them the recognition that they deserves. They were delighted to hear your feedback.Our best regards,Grand Hotel Europa

4/10 – Dårlig

Mohammad

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Struttura spartana
Hotrl deludente, prenotato per errore creduto 4* mentre è un 3* sotto la media. Pagato un prezzo esagerato, colazione non adeguata in ambiente poco confortevole.
Bodde her 4 netter i august 2023
Svar fra Stefano Risso den 4. sep. 2023
Gent.le Mohammad,ci dispiace davvero tanto che la Sua esperienza nel nostro Albergo non sia stata di Suo gradimento. Ci dispiacciamo molto che, per Suo errore, abbia optato per un Hotel 3 stelle superior invece che per un quattro stelle o superiore, sicuramente più adatto alle Sue esigenze di alloggio e prezzo. Buona giornata,Grand Hotel Europa