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Anmeldelser av Sandcastle Oceanfront Resort at the Pavilion

2.5 out of 5
Sandcastle Oceanfront Resort at the Pavilion
1802 N Ocean Blvd, Myrtle Beach, SC

Anmeldelser

5,8
Rangering på 10 − Utmerket. 211 av totalt 1221 anmeldelser." "
Rangering på 8 − Bra. 237 av totalt 1221 anmeldelser." "
Rangering på 6 − Grei. 265 av totalt 1221 anmeldelser." "
Rangering på 4 − Dårlig. 226 av totalt 1221 anmeldelser." "
Rangering på 2 − Forferdelig. 282 av totalt 1221 anmeldelser." "

5,8/10

Renhold

6,6/10

Personale og service

5,6/10

Fasiliteter

5,4/10

Overnattingsstedets bygg og tilstand

6,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Jamon

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bad
Bodde her 2 netter i mars 2024

4/10 – Dårlig

Nikosha

Likte ikke: Renhold og personale og service
Bodde her 2 netter i mai 2024

10/10 – Utmerket

MICHAEL og LADSON

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to the ocean and didnt really like the parking situation.
Bodde her 1 natt i mai 2024
Svar fra Tommy Front desk den 13. mai 2024
MIchael,Good evening, Thank you for writing a review about our resort. I see you enjoyed your self. We hope to see you again in the near future.

10/10 – Utmerket

Najdra

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
I really enjoyed the hospitality around the pool and the movie for the kids. It was a good experience and the staff was very friendly and it was just a great experience for a quick family weekend getaway
Bodde her 2 netter i mai 2024

6/10 – Grei

Tish

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I didn’t like the big space under the door. Looks like someone arm could fit under it. Clean room a few things was messed up with the room but other than that the stay was nice.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Ruth

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Good view of the ocean from our room. Lobby is small, limited amenities, dated rooms, one slow elevator that is used also by the cleaning staff, so often crowded. Constant smell of canibus in most areas.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Iesha

Bodde her 2 netter i april 2024
Svar fra Tommy Front desk den 5. mai 2024
Lesha,Good evening. I want to thank you for writing a review for our resort here at Sandcastle. I am so glad we have met your expectations and we hope to see yopu in the near future

10/10 – Utmerket

Taniesha

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved the ocean view!!! Parking was kinda hard to find but the parking garage was not a far walk overall I enjoyed my stay.
Bodde her 2 netter i april 2024
Svar fra Front Desk den 30. apr. 2024
Taniesha, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 – Dårlig

james

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
People loud
Bodde her 3 netter i april 2024
Svar fra Front Desk den 30. apr. 2024
james, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 – Bra

Ronald

Reiste med kjæledyr
Likte: Personale og service og fasiliteter
Staff was friendly. Hotel carpet in hallway and room was spotted and worn. For what I paid it was acceptable.
Bodde her 3 netter i april 2024
Svar fra Front Desk den 26. apr. 2024
Ronald, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 – Bra

Martin

Svar fra Front Desk den 26. apr. 2024
Martin, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 – Utmerket

Brandon

Bodde her 3 netter i april 2024

2/10 – Forferdelig

Donna

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst hotel I ever stayed at
Bodde her 4 netter i april 2024
Svar fra Tommy den 22. apr. 2024
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.

4/10 – Dårlig

Megan

Reiste med partner
Likte ikke: Personale og service og fasiliteter
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
Bodde her 4 netter i april 2024
Svar fra Front Desk den 17. apr. 2024
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Felicia

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 – Bra

Vivian

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 – Forferdelig

Katie

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 – Utmerket

Sonya

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Perfect ocean view. Nothing to dislike.
Bodde her 2 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 – Utmerket

Erika og Charlotte

Reiste med familie og små barn, Reiste med familie
Likte: Renhold
The property is located on a beautiful beachfront and well worth the priceless views.
Bodde her 2 netter i april 2024
Svar fra Rochelle den 10. apr. 2024
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 – Forferdelig

Nicole

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
Bodde her 3 netter i april 2024
Svar fra Rochelle den 10. apr. 2024
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 – Grei

Kristy

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 – Dårlig

Sabrina

Reiste med familie og små barn
Likte ikke: Renhold og fasiliteter
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 – Grei

Edgar

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
Bodde her 1 natt i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Michel og Saint Jean sur Richelieu

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Brenda

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
Bodde her 1 natt i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 – Dårlig

Katlin

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Danielle

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They were very understaffed very unorganized I had to wait 2 hours just to check-in my room and check -in started at 4:00pm room service did not run the whole time I stayed there every time I ask for something I didn't get it or I had to wait hours the indoor pool was closed and they sent us to the other facilitie just for them to tell us their indoor pool was also down
Bodde her 4 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Danielle, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 – Bra

TopRoad

Bodde her 3 netter i april 2024
Svar fra Front Desk den 30. apr. 2024
TopRoad, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 – Bra

Veronica

Reiste med familie og små barn
Likte: Renhold og personale og service
The room was okay, but we really enjoyed the Oceanview. The only issue was the wifi service.
Bodde her 2 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Veronica,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

6/10 – Grei

Melessa

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They didn’t have a room ready for us when we got there at 730pm even though the room was paid for and check in was from 4-midnight. We finally got into our room at 1030pm
Bodde her 4 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Melessa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Marta

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
When I arrived at 4pm to check in I was told that I needed to wait until my room was clean! Same thing was told to the 30 other customers waiting in the lobby. After waiting 1hr I got to my room and it was dirty, coffee pot had coffee from previous vacationers. There was trash under the beds. Carpet had a strong dirty smell and a wall had a hole. Not to mentioned that when we tried to go to the indoor pools we were notified that it was under construction. 1 elevator for 8 floors is not enough. Very disappointing
Bodde her 3 netter i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Marta, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Heidi

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Could not check into our room after 6 pm because it wasnt clean. I begged for another room . Finally got a room. ....key did not work. Pics of hotel are not accurate. Run down and lamps in room didnt work. Because it took over an hour to even check in we were exhausted and DONE !!!! VERY DISAPPOINTED
Bodde her 1 natt i april 2024
Svar fra The Sandcastle team den 13. apr. 2024
Heidi, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 – Utmerket

Rudy

Likte: Renhold og personale og service
Everything was good 👍
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Rudy,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 – Dårlig

Shery

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very n outdated, caroet was so old n dirty had to keep shoes or socks on They claimedit to be Oceanfront room technically you could see the ocean from there but it was direct eye level view with the pool .,staff refused to change rooms they said they didn't have enough cleaning stuff to clean another room and people smoking marijuana everywhere running wild in the Halls people at the pool could see directly into your room ,we could not sit on the balcony because it was like I said eye level with the pool and everyone and all their inappropriate behavior .
Bodde her 4 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Sherry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 – Grei

Imari

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Terrible check in process, nothing seemed to work such as the shower head, water barely came out. I could hear everything in the next rooms my entire stay, you can hear conversations, the loudness, and I even could hear the people in the next room having intercourse. Wasn’t the worse, but definitely would never stay again.
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Imari, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 – Bra

Marilyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is our 3rd stay here. While the property is older and could use some updates, we enjoy staying here. The staff is always friendly and helpful. The beach in front is quieter than some other spots. Good food and shopping options are in walking distance. We will be back.
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Marilyn,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 – Utmerket

Shantel

Bodde her 1 natt i april 2024
Svar fra Front Desk den 26. apr. 2024
Shantel, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 – Forferdelig

Tanisha

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was very outdated. The chairs had cuts and rips in it. Everything was dirty. The carpet smelled like mildew. I checked out a hour after check in. I will never stay there again
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Tanisha, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 – Forferdelig

Alex

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Arrived and the rooms weren’t ready and keys weren’t working. Staff was severely undermanned. Entirely managements fault. Ended up going somewhere else the day of our reservation.
Bodde her 1 natt i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Alex, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 – Utmerket

Abigail S

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 2 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Abigail S,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 – Forferdelig

Priscilla

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I've been waiting for over an hour and 30 minutes to get a room that on a higher floor that wasn't ready. Then was told they will upgrade my room but on the 1st floor. The lack of communication within the staff and housekeeping that's responsible for the rooms is frustrating as hell. Do NOT stay here because it's terrible.
Svar fra The Sandcastle team den 13. apr. 2024
Priscilla, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 – Utmerket

CHERYLE BRANDACE

Bodde her 2 netter i mars 2024
Svar fra Tommy den 22. apr. 2024
Good Evening Cheryle Brandace, I want to thank you for taking out your time to make a review. We are thrilled that we met your expectation. We can't wait to see in the future

4/10 – Dårlig

Shon

Reiste med partner
Very outdated, one elevator, small bathrooms
Bodde her 2 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Shon, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 – Bra

john

Likte: Renhold, personale og service og fasiliteter
The staff was great area was great everything is in walking distance room was clean and nice for the price the only bad this in the room was the toilet was loose other then that it was good would stay there again
Bodde her 7 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
john,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 – Bra

Lissete

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra The Sandcastle team den 13. apr. 2024
Lissete,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 – Forferdelig

Stephanie

Reiste med familie og små barn, Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the fwm at desk was horrible. I had contacted property early to ensure cooking ware was in room and ready to receive me and my service dog. when i arrived as a late check-in as well at 10pm room still was not available, had to switch rooms twice as the other 2 was horrible. Light would not turn on and other one water did not work. Moving around with a disability like that was a horrible experience and it seemed that the bw and bm was the only 2 who went over and beyond to try to help me. The fwm told the bm that he had to help the other couple instead of me who came in much later than me. my fist racist experience i ever had in my life. never got set of pots and pans and was given hard time about my service animal when i literally missing fingers and toes and can be seen. When finally noticed there were soooo many apologies. sad case
Bodde her 2 netter i mars 2024
Svar fra Sandcastle team den 19. mars 2024
Dear Stephanie,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property.

6/10 – Grei

Robert

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Sandcastle team den 19. mars 2024
Dear,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 – Grei

Roger

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Sandcastle team den 19. mars 2024
Dear Roger,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

2/10 – Forferdelig

Teresa

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible facility not what is advertised
Bodde her 3 netter i mars 2024
Svar fra Sandcastle team den 18. mars 2024
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 – Utmerket

Bonnie W

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The swimming pool area was unavailable due to repairs and new construction around that area, however the staff make you feel so important and like you are the only guest at their hotel so you don't miss having the pool area to enjoy. I actually lost my ring in my hotel room and the staff came to the room and found it for me! I was so grateful and I still am!!!
Bodde her 2 netter i mars 2024
Svar fra Eric, Front Desk Supervisor den 18. mars 2024
Dear Bonnie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at our Resort. We’re glad to hear that you were satisfied with your experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.