Kjære gjest, Takk for dine tilbakemeldinger, det var veldig leit å høre at dette ikke ble et opphold som falt i smak. Det er normalt sett mulig å justere temperaturen på rommene, men beklagelig vis var denne funksjonen ute av drift når du bodde hos oss, dette beklager vi så klart for. Vårt team jobber hele tiden med å forbedre seg slik at alle våre gjester skal ha den beste opplevelsen når de bor hos oss. Vi kan ikke annet en å beklage at ting ble som de ble under ditt opphold Vi tar alle dine tilbakemeldinger til oss og ønsker deg hjertelig velkommen tilbake til oss. Dine tilbakemeldinger er med på å forbedre vår service. Mariano Mortato, Front office Manager

Dear Patricio,Thank you for taking the time to share your feedback.Regarding the situation you encountered at the roof garden, we strive to maintain a decorum that aligns with the ambience of our establishment, which is reflective of the historical and stylish nature of our hotel. We wish to clarify that the incident you mentioned, was a request for your partner to cover up, due to her swimwear not adhering to the club dress code policy, which is in place to ensure the comfort of all of our guests.We hope to have the opportunity to welcome you back to demonstrate the high standards we strive for.Warm regards,Assunta Greco, Front office Manager

Dear Sam,Thank you for taking the time to share your feedback.While we strive to offer a serene and comfortable stay for all our guests, we regret that your experience was not fully satisfactory. Our historical building, designed in the forties, typically receives compliments for its architecture and elegance, and it is disheartening to hear that on this occasion, it did not meet your expectations.We also take pride in our diligent housekeeping team and are sorry to see that the cleanliness did not reflect our high standards. Our aim is to deliver impeccable service and it seems that we fell short during your visit. We do apologise for the inconvenience. It is unfortunate you did not inform us at the time of your concerns so that we may have taken action.We remain committed to providing our guests with a luxurious and relaxing environment, including access to our upcoming Spa facilities, and a variety of room options to suit different preferences and needs.We hope to have the chance to better serve you in the future.Warm regards,

Dear Guest,Thank you for taking the time to share a review.While we strive to provide exceptional service and accommodations, we are genuinely disheartened to learn about the disturbances you encountered. Our Lounge Bar, celebrated for its inviting ambiance, is intended to offer a tranquil retreat, and it saddens us to hear that this was not your experience. We truly value the comfort and satisfaction of our guests, which is why our rooms are designed to be a peaceful haven, complete with soundproofing and premium amenities. It is with regret that we acknowledge the disruption caused to you, and we extend our sincerest apologies for any inconvenience this may have caused during your stay. The well-being of our guests is paramount, and our team is committed to ensuring a restful and enjoyable visit for all. We appreciate your feedback regarding the reception's response, and please be assured that we take such matters seriously to continuously improve the care we provide. We are dedicated to maintaining a high standard of cleanliness and hotel condition, and it is concerning to hear your feedback in this area. Please know that we hold ourselves to rigorous standards in all aspects of our hotel's operation.We look forward to welcoming you very soon.Best regards,Assunta Greco, Front office Manager