Dear Dagmar,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we possibly can, even when there could be some minor mishaps.If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience; however, from your feedback, we learned that we fell short of your and our expectations. We are disappointed to know that you were inconvenienced because of our renovation projects. As much as we are committed to avoid any of this from happening to our guests, sometimes we fall short in our efforts, for which we are truly sorry.Once again, thank you for your valued feedback and we hope to serve you again in the future.

Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

We are extremely sorry to hear that your stay did not meet all of your expectations and we thank you for taking the time to share your concerns with us.Occasionally, we do offer rate packages which include breakfast. So, we can understand and are disappointed to hear about the misunderstanding. These packages are clearly described: however, we will review the information provided in order to avoid these situations from happening moving forward.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.

Gracias por tomarse el tiempo en evaluar nuestro hotel. Cada dia nos esforzamos en proveer el mejor servicio a nuestros huespedes. Por eso, sus comentarios son muy apreciados y los compartiremos con nuestro agradecido personal.

We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.

Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted a number of areas for improvement that we will share with all involved, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.

We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with an unforgettable hotel stay. We are truly sorry that we fell short of your expectations.The experience you described is not characteristic of the level of service we strive to provide. We can assure you that we will discuss these concerns with the transportation team to rectify moving forward.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you for your feedback and patronage.

We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

Dear Leimani,We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.Regards,Regency Miami Airport by Sonesta Guest Services Team

Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

Dear Laura,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear ShelletaWe appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Shelisa,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your feedback was taken very seriously and we acted immediately. One of the challenges from our great weather and the room balconies, is that of bugs coming in. To avoid this from happening, we program regular inspections from Ecolab to mitigate and when necessary eliminate any occurrence.Once again, we are sorry for the inconvenience and thank you for providing feedback that will ultimately help us improve.We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

Dear Amaury,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

Dear Daniel,Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Matt,Thank you for the feedback. We are sorry to hear we did not meet your expectations.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Rosemarie,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Christina,We were extremely sorry to hear about your experience. We thank you for taking the time to share your concerns when you were here.As we mentioned, we shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Jessica,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Angela,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Claudia,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jerrell,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can.We look forward to the opportunity to welcome you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Hendrik,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding the air conditioning generators from the hotel next door. For this we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall short in our efforts. We will share this information with them for a way to mitigate any inconvenience moving forward.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Perin,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Apollonia,Thank you for taking the time to share your recent experience with us.We are sorry thet due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you.Fortunately, we were able to achieve out goal of opening the pool earlier than expected.We are truly sorry for falling a bit short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.

Dear Mui Wah,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Lovely,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Engel,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Luke,Thank you for choosing the Regency Miami Airport during your visit to Miami.Unfortunately, the hotel is not equipped with a heating system, so when we face low temperatures, which are very uncommon for Miami, we are not able to offer a suitable alternative.Best regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Dominique,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Cherita,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Deliyah,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Tom,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear St. Clair,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Ian,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Tonia,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Rosa,We are delighted you selected the Regency Miami Airport by Sonesta to host your recent stay.The authorization for the security hold should be released to your account between 3 and 10 business days from your departure. 24 hours after your checkout, your credit card issuing bank electronically released the hold from our system so we can no longer use it.The reason for the release to take 3-10 business days is due to the internal process at your bank, over which the hotel has no control. If your account still shows the hold after 10 business days from your departure, please contact your bank. They should be able to resolve the issue or provide you with information as to when the 100 hold is going to be released from your account.We look forward to welcoming you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team