8/10 – Bra
Simon
Reiste med partner
27. apr. 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great rate for a big room for one week, unbeatable value. Nobu restaurant, great vibe and food, although international wines v over priced.
Staff all very friendly, Redoune and his concierge team including Jamal, and Rashid always available to help. Hicham on front desk similarly enthusiastic. The rooftop pool and restaurant had a great vibe at night time and guests given priority seating. Breakfast offered a good selection and quality, the team super friendly.
Areas for improvement
1. The DJ music by the poolside on rooftop was so loud from 2pm onwards you couldn’t read a book or listen to anything on your AirPods. Feedback to management saw no lasting improvement.
2. Every day in the bathroom a used robe or soap used once was changed, a totally unnecessary waste.
3. Team - whilst very enthusiastic, the rooftop team need hospitality training to build competence.
4. No parasols by poolside meant my girlfriend and I couldn’t sit together, which alongside the decided level took the edge off that part of the experience.
So much about this place is great, however some small tweaks could render massive improvement.
Simon
Bodde her 7 netter i april 2024