Sesongbasert utendørsbasseng og bassengtelt (mot betaling)
Sjekk tilgjengelighet

Anmeldelser av Los Monteros Spa & Golf Resort

5 out of 5
Los Monteros Spa & Golf Resort
Carretera Cádiz, Km.187, Urb. Los Monteros, Marbella, Malaga

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 309 av totalt 559 anmeldelser." "
Rangering på 8 − Bra. 169 av totalt 559 anmeldelser." "
Rangering på 6 − Grei. 45 av totalt 559 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 559 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 559 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Carina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Fantastic service by the staff
Bodde her 1 natt i desember 2021
Svar fra Fernando Al-Farkh, General Manager den 18. feb. 2022
Dear Carina, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our services. In addition, we appreciate your warm words about the courtesy of our staff. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 – Utmerket

Maria

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Golftur
Super fin langhelg med golf og Spa. Hotellet er eldre men svært velholdt. Fantastisk frokost
Bodde her 4 netter i november 2021
Svar fra Fernando Al- Farkh den 10. des. 2021
Dear Maria, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience. We look forward to welcoming you back at Los Hotel Los Monteros 5*GL. Best regards, Fernando Al- Farkh General Manager

8/10 – Bra

Per Arild Bang

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Aircondition virket ikke. Veldig harde senger. Hotellet virker slitt og trenger oppgradering for å beholde sine 5 stjerner. Store rom og badekåper på rommet er dog et pluss. Det er også et serviceinnstilt personale.
Bodde her 4 netter i november 2021
Svar fra Fernando Al- Farkh, General Manager den 30. nov. 2021
Dear Per Arild Bang, We would like to thank you for choosing us during your recent stay in Marbella. We really appreciate your kind comments about our services and staff. We will inform our team about your remarks in order to keep on improving our facilities. I would like to inform you that we are constantly refurbishing hotel areas. In fact, in recent times, we have renewed a several room areas, our SPA and the Racket Club. Additionally, let me explain you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the Spanish law provides to display the category of 5 stars GL. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience regarding your bed or the air conditioning system. In this case, as soon as we had known it, you would have been immediately offered a solution. Please, accept our apologies for any inconvenience caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 – Utmerket

Alexey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med fantastisk service! Rommene trenger likevel en oppgradering da tiden begynner å vise tegn. Frokosten får 10 av 10 - flott utvalg! Hadde vært bra om bassenget var oppvarmet. Alt i alt - anbefales!
Bodde her 3 netter i november 2021
Svar fra Fernando Al- Farkh, General Manager den 17. nov. 2021
Dear Alexey, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about our facilities and services as well as our gastronomy in the breakfast buffet at Flamingo restaurant. We will inform our staff about your motivating remarks. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 – Utmerket

Steen

Bodde her 3 netter i september 2020
Svar fra Fernando Al-Farkh den 21. okt. 2020
Dear Mr. Steen, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

10/10 – Utmerket

Frede

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2019
Svar fra Fernando Al- Farkh, General Manager den 31. jan. 2020
Dear Frede, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score about your experience with us. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019
Svar fra Fernando Al- Farkh, General Manager den 14. okt. 2019
Dear Guest, We are grateful for your score about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. We would be delighted to welcome you very. Yours faithfully,

10/10 – Utmerket

liv

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotell, med veldig god service.Litt stive priser på lunsj bufeen på stranden.
Bodde her 2 netter i juli 2019
Svar fra Fernando Al- Farkh, General Manager den 31. juli 2019
Dear Liv, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about our services and gastronomy. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Hotel Los Monteros 5* GL and La Cabane Beach Club. Yours sincerely,

10/10 – Utmerket

Knut Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2019
Svar fra Fernando Al-Farkh den 28. feb. 2019
Dear Mr. Knut, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

10/10 – Utmerket

Frode

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Firmatur med 14 ansatte. Alle superfornøyd med det meste. Kan trygt anbefale.
Bodde her 3 netter i desember 2018
Svar fra Hotel Los Monteros Team den 11. des. 2018
Dear Mr./Mrs., Thank you very much for choosing Hotel Los Monteros Spa & Golf Resort 5* GL for your last holiday. We look forward to welcoming you again in Hotel Los Monteros Spa & Golf Resort 5* GL. Waiting to hear from you soon. Kind regards,

8/10 – Bra

Thor Inge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2018
Svar fra Fernando Al- Farkh den 8. aug. 2018
Dear Mr. Svelland, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros Hotel SPA & Golf Resort 5*GL in the near future. Kind regards from sunny Marbella, Fernando Al- Farkh General Manager

10/10 – Utmerket

Anne Winsnes

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 10 netter i mai 2017
Dear Ms. Winsnes, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We are looking forward to welcome you once more at Hotel Los Monteros SPA & Golf Resort 5*GL in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Svein - Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fikk inntrykk av flere personer vi snakket med som også var veldig godt fornøyd med dette hotellet.

10/10 – Utmerket

Anne Winsnes

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Dorothea og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldrevet hotell
Nydelig bassengområde, gode frokoster, vennlig betjening, fin strandklubb og enklet å leie bil på stedet.

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Had to great days at the hotel,very nice swimmingpool.A little pity whit al the construction going on just outside the window

8/10 – Bra

Kari og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotellet er meget bra for oss over 50år som liker å ha det stille og vakkert rundt oss. Dette er ikke et hotell for barnefamilier. Stortrivdes i18dager. Hyggelig staff, men ikke helt proffe.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Birte og Bergen, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotell for par som ønsker fred og ro.
Et flott hotell med en meget høflig og serviceminded innstilling fra personalet. Ingen problemer under hele oppholdet. Stille og rolig atmosfære, intet bråk fra andre gjester, få barn. Flott område rundt det store bassenget, også her var det fred og ro. Ingen støy fra gaten utenfor. Intet innsyn til terrassen vår.

6/10 – Grei

Verifisert reisende

Likte: Renhold
Not a 5 star. I had a junior suite and it was nice and newly renovated but the smell of cellar and humid air in the room was not nice. the location of the suite, ground floor in a corner far away from the reception was not good. The bed was excellent. Had to pay €40 to get an early checkin. Not good service for a 5 star.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk service
Var et veldig bra opphold, vaskerne gjorde en spesielt bra jobb og tok heller ikke imot tips. Frokosten var utmerket.

10/10 – Utmerket

Tom Arvid og Marbella

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastis Beach club :)
Knall service, bra hotell med utrolig god frokost. Litt dyrt med mat og drikke. Veldig bra basseng og basseng område ved stranden La Cabane Beach club. Rent og pent...

10/10 – Utmerket

Jon og Bærum

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Veldig bra service. Sengene var litt harde.
Tilfredsstillte våre forventninger. Det var en atmosfære av klasse og man forventet å møte Hercul Poirot i resepsjonen. Et meget vennlig og imøtekommende betjening.

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Bea og Trondheim, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig badehotell.
Supert hotell for en avslappende ferie. Nydelig badeanlegg ved sjøen med basseng, toaletter,dusj, garderobe og lunsjrestaurant.Vi var her for 2. gang!

10/10 – Utmerket

Ove og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gjennomført bra
Veldig behagelig hotell, med god service. Fantastisk frokost og restaurant. Litt utenfor tettsteder så avhengig av bil / taxi. Kommer gjerne tilbake

8/10 – Bra

Tom og Haugesund, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra Hotel
Bra hotel på alle måter ps fordel å ha en leiebil da du er avhengig av transport for å komme noen vei.

10/10 – Utmerket

amad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
meget bra

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel!
We stayed here for a week and absolutely loved it! Very nice hotel. Amazingly big room over three levels with balcony facing pool area and evening sun (also had a spare room/guest room!). Type of room: Superior. Very friendly staff and excellent service. The breakfast buffet is wonderful. Keep in mind that this is a 5 star hotel so drinks, food etc is expensive (10€ for a Gin&Tonic). I can definitley recommend this hotel and will stay here again.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Følelse av luksus
Var der i 4 netter og hadde det utrolig behagelig. Har faktisk ingen ting å klage på. Gode senger, sov som en stein

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin ferie
Et svært behagelig og godt feriehotell. God service. God mat. Hyggelig 5 min. spasertur fra hotellet ned til stranden og bassenget ved stranden som var helt nydelig. Serviceminded personell. Så bra at vi valgte stort sett å benytte oss av de faciliteter som hotellet kunne tilby under vårt opphold. Vi har over hodet ingen problemer med å anbefale dette hotellet både for par og familier, og ser heller ikke bort i fra at vi kan velge dette igjen. Scorer høyt pga godt tilbud i forhold til pris.

10/10 – Utmerket

Tore

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Deilig!
Fantastiske ansatte,rom, frokost, hageanlegg og basseng! Beach Cluben deres, Cabane, må bare oppleves :)

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Dmitry og Brooklyn

Bodde her 7 netter i juli 2022

10/10 – Utmerket

Georg og St. Pete Beach

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i august 2022

10/10 – Utmerket

Clare

Bodde her 1 natt i september 2022
Svar fra Fernando Al-Farkh, General Manager den 29. sep. 2022
Dear Clare,We are grateful for your score about your recent stay in Hotel Los Monteros 5*GL. Our aim is to offer our guests a pleasant experience. Therefore, we are proud to know that we have exceeded your expectations. We look forward to welcoming you very soon!Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer.Yours faithfully,

10/10 – Utmerket

Alexander og Wandsworth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Los Monteros is an older style 5 star Hotel, it originally dates from 1963. There are parts which could do with a refresh, but it has a certain mid century charm that I like and the staff and service are excellent. The breakfast is good too. Our room dated from about 2002, but was still very clean and spacious. The beach club which is separate from the Hotel was a bit of a dissapointment, and all at extra cost, pretentious, but without the service to match and all seems a bit of a rip off when you're already paying top dollar for your room.
Bodde her 7 netter i august 2022
Svar fra Fernando Al-Farkh, General Manager den 22. aug. 2022
Dear Alexander,First of all, we would like to thank you for choosing Hotel Los Monteros 5*GL for your recent stay in Marbella and thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. For this reason, we are proud to hear that we have exceeded your expectations.Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club.On the other hand, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests.We really look forward to welcoming you soon in order you could change your impressions about your recent visit. We can confirm you that you will enjoy an unforgettable beach experience!Our staff remains at your entire disposal for any requirement you may need to assure a pleasant visit in the near future. Yours faithfully,

8/10 – Bra

Yan

Bodde her 2 netter i august 2022

4/10 – Dårlig

Esther

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Sehr kinderfreundlich, sie dürfen in den Erwachsenenpool pinkeln und kaken, obwohl ein Kinderpool vorhanden wäre. Im La Cabae müssen Hotelgäste Tage im Voraus Liegen reservieren und dafür bezahlen. „Gehöre nicht zum Hotel“. Halbpension Menuekarte wechselt kaum, für Vegetarier tagelang das gleiche Angebot: Gemüsewoak. Keine Garnitur auf Teller,absolut lieblos und fad.
Bodde her 14 netter i juli 2022

4/10 – Dårlig

Johana

Reiste med familie
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Grande déception
Très déçue de la qualité de cet hôtel. Très loin d’un cinq étoiles. Plutôt trois. Beaucoup trop cher pour la qualité des chambres. Cuisine très décevant - menu et qualité. Service assez attentionné mais en sous effectif.
Bodde her 6 netter i juli 2022
Svar fra Fernando Al-Farkh, Directeur général den 2. aug. 2022
Chère Johana: Tout d'abord, nous sommes désolés d'apprendre que votre expérience à l'hôtel Los Monteros 5*GL n'a pas répondu à vos attentes. Les opinions de nos hôtes sont très importantes pour nous, car elles nous aident à nous améliorer jour après jour. S'il vous plait, veuillez accepter nos excuses pour le caractère exceptionnel de ce qui s'est passé pendant votre séjour. L’objectif de notre équipe étant d'assurer à tout moment votre confort et un séjour agréable. Cependant, après avoir examiné nos dossiers, nous n'avons pas connaissance d'autres commentaires de votre part concernant votre insatisfaction. Si nous avions eu connaissance de cette situation pendant votre séjour, nous aurions pu vous proposer, et nous vous aurions proposé, d'autres alternatives selon vos goûts et préférences. En ce qui concerne vos commentaires sur la catégorie de l'hôtel, je tiens à vous informer que Los Monteros 5*GL remplit les conditions exigeantes stipulées par la réglementation touristique en vigueur pour arborer la catégorie 5 étoiles Grand Luxe. Ces normes ne sont pas fondées sur des préférences ou des perceptions personnelles, mais sur les services et les installations que l'établissement offre à ses clients. En fait, nous sommes surpris par leurs appréciations, car chaque année, nous recevons des milliers d'invités qui nous félicitent pour le traitement et le service qu'ils ont reçus et expriment leur désir de nous rendre visite à nouveau. Enfin, et si vous me le permettez, je reste à votre disposition et j’espère pouvoir avoir l'occasion de vous accueillir personnellement lors de votre prochaine visite à Marbella. N'hésitez pas à me contacter afin d'organiser et de programmer votre séjour en fonction de vos besoins et de vos préférences. C'est avec plaisir que nous vous accueillerons à nouveau dans un avenir proche afin que nous puissions avoir l'occasion de vous faire changer d’opinion. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués.

10/10 – Utmerket

piero

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
pulizia efficenza tranquillità ottima colazione
Bodde her 2 netter i juli 2022
Svar fra Fernando Al-Farkh, General Manager den 21. juli 2022
Dear Piero, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

8/10 – Bra

James

Likte: Renhold og personale og service
Lovely property, good service, just needs a little sprucing up.
Bodde her 4 netter i juli 2022
Svar fra Fernando Al-Farkh, General Manager den 18. juli 2022
Dear James, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

10/10 – Utmerket

Malgorzata Elzbieta

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an amazing stay at the hotel. It's beautiful, so peaceful, and it was super relaxing!
Bodde her 3 netter i juni 2022
Svar fra Fernando Al- Farkh den 1. juli 2022
Dear Ms. Malgorzata Elzbieta, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

8/10 – Bra

joakim

Likte: Renhold og personale og service
Bodde her 7 netter i mai 2022
Svar fra Fernando Al-Farkh, General Manager den 13. juni 2022
Dear joakim, Thank you for sharing your score about your recent experience at Hotel Los Monteros 5*GL. We hope to welcome very soon, and you can enjoy, once again, our services and facilities. We will be delighted to be your choice in Marbella again. Sincerely,

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Romkomfort
Likte ikke: Personale og service
Doesn’t feel like a 5 star
First thing to be aware of is the false advertising that is on their website/travel agent/google when searching for this hotel. It will show an incredible pool with cabanas and the sea in the background, when in fact that is a separate beach club 10min drive away that you need to pay for (La Cabane). The pool at the hotel that is for guest use is okay, but can be busy with kids and generally the sun beds are very close together with limited number of parasoles. Felt a bit more like a 3 star than any luxury hotel I have stayed at before. Service is rather poor in the breakfast area and the hotel bar area. The servers don’t seem to care for any of the guests and generally are quite rude. The waiters are so heavy handed, we could not wait to finish breakfast to get away from the noise/clanging. Never a relaxing start to the day The location is about a 10min drive to the centre of Marbella/Old Town (taxi is c. €12 one way). Generally speaking you will need a car/take taxis everywhere as there is nothing walking distance. This hotel is very secluded, not even a supermarket in easy walking distance or a little minimart available on premise. So just be warned you will need to spend extra cash to get to places/do things as there is very little available on site. We stayed in a 2 bed suite, the rooms are ok size however the 2nd bedroom has no windows to outside. It is a room that you go to the toilet in, shower in, and sleep in with a window that opens up to the corridor only
Bodde her 7 netter i mai 2022
Svar fra Fernando Al-Farkh, General Manager den 10. juni 2022
Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Firstly, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests, but it is not a service included in any hotel stay. On the other hand, as you can see, Hotel Los Monteros 5*GL has an area of more than 25,000 square meters of consolidated tropical gardens with a solarium area where there are enough free sunbeds for all guests by two hotel pools, one of them exclusively for children. In the same way, our establishment is a familiar hotel concept in the middle of Marbella Golf Mile, surrounded by amazing golf courses, nature and astonishing beaches: a perfect quiet environment to rest, just 5 minutes from the old town of Marbella. Regarding your comments about our hotel category, I would like to inform you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the law provides to display the category of 5 stars GL in Spain. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience with your room. In this case, as soon as we had known it, you would have been immediately offered another room category available because Hotel Los Monteros 5*GL has 11 room categories with different designs and views. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. All Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

6/10 – Grei

Aliza

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2022

10/10 – Utmerket

Munehiko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2022

10/10 – Utmerket

siham og Marseille

Bodde her 2 netter i mai 2022

10/10 – Utmerket

Julien Angela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed two nights for my hen do. In general, amazing hotel! Five star indeed! Even from days before our trip, they have been very helpful answering all our queries. Very efficient indeed especially Antonio who has been very patient with all my questions. Where do I start: As gold member, already got the free spa. They also allowed us free early check in and gave us free 8 glasses of cava. Rooms are brilliant. Spacious and spotless. Double room looks like a mini suite with good view from the balcony. I also love the added welcome chocolates! The spa is to die for! Been to another 5 star hotel nearby, but Los monteros spa is by far the best. Staff from the reception and bar are all very kind and friendly. After being out all day, we dropped by at the bar to relax. We didn’t order anything just yet but the friendly staff instantly gave us glasses of water and nibbles for free. They even allowed us to roam around the hotel with our photographer for photos. They really took care of us. The breakfast was amazing! First class indeed, so make sure to include it to your booking! Only downside is not walking distance to city centre but taxis/uber are always available and only costs us €4-€10 for four people. There is Aldi supermarket 10mins walking distance from the hotel. Beach is also walking distance. I can’t say about their famous La Cabane beach club as it was still closed when we visited. Nevertheless, will definitely stay here again when we visit Marbella!
Bodde her 2 netter i mars 2022
Svar fra Fernando Al- Farkh, General Manager den 25. mai 2022
Dear Julien Angela, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. In addition, we appreciate your warm words about the courtesy and politeness of our staff. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. As you were able to see, La Cabane Beach Club is totally open only in summer season. Furthermore, we have special prices for guests. Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer. We look forward to welcoming you very soon! Yours faithfully,