2 utendørsbassenger, bassengparasoller og solsenger

Anmeldelser av Hard Rock Hotel Marbella – Puerto Banús

4 out of 5
Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 180 av totalt 308 anmeldelser." "
Rangering på 8 − Bra. 68 av totalt 308 anmeldelser." "
Rangering på 6 − Grei. 30 av totalt 308 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 308 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 308 anmeldelser." "

8,8/10

Renhold

8,4/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Simen Stene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Guest Service Team HRHM den 22. jan. 2024
Dear Simen,Thank you so much for such a fantastic review.We are glad that you had such a positive experience and we are looking forward to your next visit!RockinRegards,Guest Service Team

10/10 – Utmerket

Simen Stene

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i januar 2024
Svar fra Guest Service Team den 21. jan. 2024
Dear Simen,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 – Grei

Lars

Bodde her 7 netter i november 2023
Svar fra Guest Service Team HRHM den 22. des. 2023
Dear Lars,Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. Please note that we always strive to make our guests comfortable and have the best experience with us.We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.Kindest regards,Guest Service Team HRHM

10/10 – Utmerket

Harald

Bodde her 1 natt i oktober 2023
Svar fra Guest Service Team HRHM den 19. okt. 2023
Dear Harald,First of all, I would like to thank you very much for choosing Hard Rock Hotel Marbella.It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.We look forward to welcoming you back very soon, we assure you that we will do our best again to provide you with a memorable experience!Rockin' regards,Guest Service HRHM

10/10 – Utmerket

Andreas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mye for pengene
Bra hotell for parferie. Nye rom og fint bassengområdet. Litt masete med høy musikk til frokosten, men ellers bra.
Bodde her 5 netter i oktober 2023
Svar fra Guest Services HR Marbella den 10. okt. 2023
Dear Andreas,It's a pleasure to share your amazing feedback with our Band.We work very hard daily to provide the best experiences to our our valuable guests and your comment is the best motivation for us. It has been a pleasure to welcome you!Let's keep always rocking together,Guest Service Team HRHM

2/10 – Forferdelig

Stig ove

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2023
Svar fra Guest Service Team HRHM den 5. okt. 2023
Dear Stig Ove,Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.Kindest regards,Guest Service Team HRHM

10/10 – Utmerket

Thomas

Bodde her 2 netter i april 2023
Svar fra Guest Service Team den 18. apr. 2023
Dear Thomas, Thank you for your exceptional puntuation! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit.

10/10 – Utmerket

Leif-Egil

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i april 2023
Svar fra Guest Service Team HRHM den 11. apr. 2023
Dear Leif,Thank you for your nice feedback regarding your recent stay at Hard Rock Hotel Marbella!We truly appreciate your feelings about our details and our band and hope you enjoyed time spent with us and our good vibe.Looking forward to welcoming you back very soon!Rockin' Regards,Guest Service Team HRHM

10/10 – Utmerket

OSMAN

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Veldig bra hotell og meget bra betjening. Sentralt og det anbefales på det varmeste.
Bodde her 8 netter i mars 2023
Svar fra Guest Service Team HRHM den 4. apr. 2023
Dear Osman,Thank you very much for choosing Hard Rock Hotel Marbella for your holidays in at La Costa del Sol, it has been a pleasure having you as our guest.We are sincrely glad you fully enjoyed your experience with us! Our greatest goal is your satisfaction and your valoration leaves us feeling very proud.We look forward to welcoming you back very soon!Rockin regards,Guest Service Team HRHM

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
7 dagers opphold
7 dager. -Tett sluk, ble ordnet raskt. -For dårlig internett til å bruke airplay/chromcast (er og nødt og bruke hotellets internett for og benytte tjenesten) -Brannalarmen gikk 4 dager på rad, 2 ganger midt på natten uten at det var noe. ingen informasjon rundt dette dagen etter. -Såpene og sjampo lukter mann, greit og ta med annet om man er kvinne -Dobbeltsengene er enkeltsenger satt sammen slik det ofte er, greit om man ligger på hver sin seng.. Glir lett fra hverandre. -Samme DJ 4 dager på rad = samme musikken, kunne fint vært større variasjon på musikk. -Basseng bar og fasilitetene var super, og helt rå service. -Fantastisk frokost -Sentralt og kort spasertur til stranden og handelsgate
Bodde her 7 netter i september 2022
Svar fra Your Recent Stay at Hard Rock Hotel Marbella den 14. sep. 2022
Dear Anonymous,First of all we would like to thank you for sharing your feedback after your stay in Hard Rock Hotel Marbella.We would like to apologise for not have met your expectations this time and are very sorry for the inconvenience we may have caused you.We would like to inform you that we already took a good note about your impressions in order to work on those areas and improve our service.We really hope to welcome you back in a future and try to turn your 8 into a 10!Rockin' Regards,Guest Service Team

10/10 – Utmerket

Rumman

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great stay. Nice clean room and close to everything. Special shoutout to Selene who was very helpful to me when I encountered a local issue. Facilities were incredible such as the pool and spa etc
Bodde her 3 netter i mai 2024
Svar fra Guest Service den 26. mai 2024
Dear Rocker Rumman Ali,Thanks a million for such a good valuation!! We are glad that you enjoyed your time with us and we are looking forward to welcoming you very soon again.Kindest regards,The Band

10/10 – Utmerket

Vera

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in war klasse , sogar ein Upgrade erhalten. Das Personal am pool war leider nicht gut, haben nie geschaut ob man was bestellen möchte und man musste die immer suchen. Zimmer waren sauber, Frühstück war Mega
Bodde her 5 netter i mai 2024
Svar fra Guest Service Team den 23. mai 2024
Dear Rocker Vera,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Dewinder

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Guest Service Team den 19. mai 2024
Dear Rocker Dewinder,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

natalia

Bodde her 4 netter i mai 2024
Svar fra Guest Service Team den 19. mai 2024
Dear rocker Natalia,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Glenn

Bodde her 4 netter i mai 2024
Svar fra Guest Services HR Marbella den 20. mai 2024
Dear Glenn,Thank you so much for your top review. We are thrilled to hear that you had such a positive experience during your stay at the Hard Rock Hotel Marbella.Thank you again for your high recommendation. We look forward to welcoming you back for another fantastic stay at the Hard Rock Hotel Marbella!Rockin regards

8/10 – Bra

Stephen og London

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property and rooms were stunning but food in the evening for dinner was terrible. Breakfast was fine.
Bodde her 2 netter i mai 2024
Svar fra Guest Service Team den 13. mai 2024
Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

10/10 – Utmerket

Robert og Carolina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful pool area and property convenient and walking distance to Puerto Banus nightlife and restaurants as well as to the beach area
Bodde her 3 netter i mai 2024
Svar fra Guest Service Team den 10. mai 2024
Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

10/10 – Utmerket

Abi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent stay
Bodde her 3 netter i mai 2024
Svar fra Guest Service Team den 9. mai 2024
Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Jean-Pierre

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i april 2024
Svar fra Guest Service den 6. mai 2024
Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

10/10 – Utmerket

Dmitry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good weekend
Bodde her 3 netter i mai 2024
Svar fra Guest Service den 4. mai 2024
Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel excellent staff
Bodde her 1 natt i april 2024
Svar fra Guest Services den 2. mai 2024
Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

10/10 – Utmerket

Jack

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was mine and girlfriends first holiday together and it was perfect. The location. The food. I would love to return
Bodde her 4 netter i april 2024
Svar fra Guest Services HRHM den 26. apr. 2024
Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

10/10 – Utmerket

Oliver

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ein Traum
Bodde her 1 natt i april 2024
Svar fra Guest Service HR Marbella den 27. apr. 2024
Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, clean, helpful staff. Check in is painful
Bodde her 7 netter i april 2024
Svar fra Guest Services HRHM den 20. apr. 2024
Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Fraser

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Guest Service Team den 20. apr. 2024
Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Bradley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Guest Services HRHM den 18. apr. 2024
Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

8/10 – Bra

Mark

Bodde her 4 netter i april 2024
Svar fra Guest Service den 4. mai 2024
Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

10/10 – Utmerket

Duncan Oliver

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hotel. Room was very clean and so quiet would highly recommend staying here
Bodde her 5 netter i april 2024
Svar fra Guest Service Team den 14. apr. 2024
Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i april 2024
Svar fra Guest Service Team den 14. apr. 2024
Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Guest Service Team den 11. apr. 2024
Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Guest Service Team den 6. apr. 2024
Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 – Grei

Paul

We arrive after midnight but I have already emailed the property about the sofa bed and stuff reminding them to be ready ( though it was already included and mentioned in expedia website) 1am we are waiting for bed covers and linen and making our own sofa bed and been requesting about pillow and stuff.. 2:44 am it arrive when we are so tired from a 3 hour flight.. very disappointed
Svar fra Guest Services HRHM den 6. apr. 2024
Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

10/10 – Utmerket

kirja

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Guest Services HRHM den 31. mars 2024
Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

10/10 – Utmerket

Erin

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel. Close walk to shops and beach.
Bodde her 2 netter i mars 2024
Svar fra Guest Service Team den 28. mars 2024
Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Bra

Holly

Reiste med partner, Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og fasiliteter
The stay was just “ok”. Good points, nice selection at breakfast, bar staff & check in staff were nice. Cleaning staff were very friendly. The location was good to where we needed to be. Poor points, staff at breakfast were very rude, the cleaning was non existent (hairs from previous guests all over our hotel room) our room was above a VERY noisy nightclub we had to get moved!
Bodde her 4 netter i mars 2024
Svar fra Guest Service Team den 22. mars 2024
Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

10/10 – Utmerket

Morgan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel with beautiful pool, lobby and bar areas. Easy (and free) parking right next to the hotel, and a nice little walk away from Puerto Banus. Would definitely stay again
Bodde her 1 natt i februar 2024
Svar fra Guest Services HRHM den 4. mars 2024
Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

8/10 – Bra

Teresa

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Marbella
+Nice area, Good room + Good quality bar and staff + Lobby people nice -Noisy people at suite /drama next to our room -Dont disturb sign missing at room if sleeping late/ Cleaners coming to room when I want to sleep still
Bodde her 3 netter i februar 2024
Svar fra Guest Services HRHM den 27. feb. 2024
Dear Teresa, Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. Please note that we always strive to make our guests comfortable and have the best experience with us.We look forward to welcoming you back very soon, we assure you that we will do our best to provide you with a rockin' experience!Kindest regards,Guest Service Team HRHM

10/10 – Utmerket

Viktor

Bodde her 2 netter i februar 2024
Svar fra Guest Services HR Marbella den 27. feb. 2024
Dear Viktor, Thank you for your 10/10 rating! We are looking forward to welcome you again soon!RockinRegards,Guest Services HRHM

10/10 – Utmerket

Ali

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tidy, Clean, plenty of free parking spots, plenty of cafes & great restaurants
Bodde her 5 netter i februar 2024
Svar fra Guest Services HR Marbella den 25. feb. 2024
Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

8/10 – Bra

Magnus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i februar 2024
Svar fra Guest Services HR Marbella den 23. feb. 2024
Dear Magnus, Thank you for your rating. We hope we can welcome you back again soon!Rockn' regards, Guest Service Team

10/10 – Utmerket

S w

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect!
Fantastic, all staff were brilliant!
Bodde her 3 netter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us.We are pleased to hear our staff made your time with us enjoyable, we will pass on your positive comments to our colleagues! Rockin' regards, Guest Service Team HRHM

10/10 – Utmerket

Sarah

Bodde her 3 netter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Dear Sarah Thank you for the wonderful rating!We hope we can welcome you back again in the future. Rockin regards, Guest Service Team HRHM

10/10 – Utmerket

Emma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel! Perfect location and luxurious.
Bodde her 5 netter i februar 2024
Svar fra Guest Services HR Marbella den 22. feb. 2024
Dear Emma, Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team HRHM

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Nice but lacks personal touches
This is a clean and well presented hotel however lacks personal touches and felt that some queries were met with a very standard corporate response. Examples include not replenishing tea, coffee and milk on a daily basis which seemed poor for a 4 star hotel and also no recognition of a big celebration we had while staying at the hotel. The lack of these basic personal experiences which have never been an issue at other hotels is the main reason for the lower rating.
Bodde her 3 netter i februar 2024
Svar fra Guest Services HR Marbella den 20. feb. 2024
Dear Rocker,We are really sorry to hear that you didnt enjoy your stay at the hotel. We feel that there might have been some kind of miscommunication between you and the staff of the hotel. We do offer the replenishing of tea and coffee in the rooms. We do take in consideration our customers celebrating special occasions at the hotel, this is why we think that we might have missed your special celebration. We are truly sorry about that. If you want to get in touch with our Guest Services department and discuss this further, we might be able to change your experience in the future.

4/10 – Dårlig

Jan

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Hotellet fejler ikke noget. Godt poolområde. Men for os - aaalt for meget larm fra 7 morgen til nat er der meget høj musik. Måske fylder det så meget da der samtidig er meget larm fra vejen også på værelset.
Bodde her 6 netter i februar 2024
Svar fra Guest Service Team den 20. feb. 2024
Dear Rocker, Thank you for taking the time to share your feedback with us. We're truly sorry to learn that the noise disrupted your comfort. Ensuring a peaceful stay is paramount for us, and we deeply regret any inconvenience caused. Your valuable comments will certainly guide us in implementing measures to mitigate such disturbances in the future. We hope for the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.

10/10 – Utmerket

MAURICIO

Bodde her 1 natt i februar 2024
Svar fra Guest Services HR Marbella den 17. feb. 2024
Dear Rocker Mauricio,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i februar 2024
Svar fra Guest Services HR Marbella den 17. feb. 2024
Dear Rocker,Thank you very much for taking the time to lave your rating! We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 – Bra

Cynthia og Carcavelos

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gorgeous property in a good location! Bed was super comfortable and design, on point. Huge tv with ability to.cast from phone. Frustrations: no a/c in room (I guess it's seasonally available, but my room was way too warm!); food options extremely limited (buffet or room service only) for breakfast and dinner; some snacks available at.lunch time (at the one bar)but few choices overall; kettle in room, but charge over €3 for tea bag or coffee pod... just crazy for this kind of property. I'm sure there are travelers for whom this scenario would work out, but for me, it was disappointing.
Bodde her 4 netter i februar 2024
Svar fra Guest Service Team den 14. feb. 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. However, we sincerely apologize for any frustrations you encountered during your time with us. Your comments have been duly noted, and we are committed to using them to enhance our services. Please accept our apologies for any inconvenience caused during your stay and we hope to welcoming you back very soon!Rockin regards,

6/10 – Grei

Roger

Likte ikke: Romkomfort
The stuff in the bar i s screming shoot?
Bodde her 1 natt i februar 2024
Svar fra Guest Service Team den 14. feb. 2024
Dear Roger,Thank you for choosing Hard Rock Hotel Marbella and for taking your time to share with us your feedback. We're truly sorry that you felt there were raised voices from our staff members. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please rest assured that we will address this matter internally to ensure a more pleasant experience for all our guests in the future. Thank you again for sharing your thoughts with us.Rockin regards,

10/10 – Utmerket

Kunaal A

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic resort and amenties
Bodde her 4 netter i februar 2024
Svar fra Guest Service Team den 11. feb. 2024
Dear Kunaal A,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!