Dear Guest Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We appreciate the time you took to share your photos, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards Jose A. Guerrero Guest Experience Manager

Dear Guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed. We apologize if we could not make this for you. We will review our music programs, thank you for the information. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards. Jose A. Guerrero Guest Experience Manager

Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A. Guerrero Guest Experience Manager

Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Marbella hotel and are delighted to read that we were able to match your stay expectations. We are going to work hard to get from you the top valoration in your next stay with us. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future.

Dear Customer, Thank you so much for sending us such kind and attentive words, we are very grateful. It is always a pleasure to receive positive feedback. Those words are the reason of motivation and satisfaction for the entire Barceló Marbella team. Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Sincerely, Enrique Castellanos Jaque General Manager

Dear Guest Thank you so much for sharin your experience about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Kind Regards Enrique Castellanos jaque Director General

Estimado Oliver Queremos agradecerle el tiempo dedicado a hacernos llegar sus comentarios sobre su estancia en el hotel Barceló Marbella. Su opinión es muy importante para nosotros, pues nos ayuda a mejorar nuestros servicios e instalaciones. Para el equipo de Barceló Marbella es un motivo de satisfacción saber que ha contribuido a que su estancia haya sido una experiencia grata en nuestra ciudad. Esperamos tener la oportunidad de poder verle pronto por nuestro hotel. Reciba un cordial saludo Jose A. Guerrero Guest Experience Manager

Cher Anas,Nous sommes sincèrement déçus de lire votre expérience durant votre séjour chez nous et même si nous savons que des excuses ne changeront rien à vos sentiments, nous vous les transmettons en toute sincérité.Nous sommes désolés pour les inconvénients que vous avez pu rencontrer avec la connexion Wi-Fi. Veuillez noter que nous nous efforçons de fournir un service de qualité à tous nos clients, y compris une assistance pour connecter plusieurs appareils à notre réseau. Nous regrettons également le manque d'attention de notre part, qui ne reflète pas les normes élevées de service que nous nous efforçons de maintenir.Nous sommes heureux que la propreté de votre chambre et l'état de l'hôtel aient été jugés satisfaisants. Cela reflète notre engagement continu à maintenir nos installations pour le bien-être de nos clients.Nous espérons vous revoir à notre maison et être en mesure de vous fournir une expérience 10.Cordialement.Equipo Directivo - Management Team

Dear Brad,Thank you for taking the time to share your feedback. Your comments will allow us to improve and provide our guests with wonderful visits. It is heartening to know that our staff made a positive impression with their exceptional service. We are committed to ensuring our guests feel supported and valued throughout their stay with us.It seems that we did not meet all of your expectations and we always appreciate to know the details about what you found unsatisfactory. That way, our team can promptly address the issue and take action in any situation that does not adhere to our established standards. We regret any inconvenience experienced regarding room amenities. On a future occasion please do not hesitate to inform our staff about any concerns. Our team endeavors to provide all necessary comforts and we apologize if the solutions provided during the stay were not satisfactory. We will continue to work towards modifying this perception through our efforts and service-minded spirit. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Equipo Directivo - Management Team

Cher Anas,En premier lieu nous souhaitons vous remercier pour avoir choisi notre établissement pour votre visite à Marbella et pour votre recommandation auprès de la communauté de voyageurs.Nous sommes heureux cependant que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Equipo Directivo - Management Team

Dear Deniz, Thank you very much for your kind feedback.It's wonderful to hear that you found the room cleanliness, hotel condition, service, and amenities to be impeccable during your stay. We strive to maintain the highest standards in every aspect of our hotel, and your recognition of our efforts is truly appreciated. Our team is delighted to know that we were able to contribute to making your stay at our property a memorable one.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the quiet atmosphere and enjoyed our pool area. It's great to know that you found your room to be spacious and comfortable, and that the check-in process was smooth for you.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

Dear Humbert,Thank you for reviewing your stay with us.We are glad to hear that you found our hotel to be good overall. However, we apologize for the issues you encountered during your stay. We understand your concerns regarding the ceiling fan, balcony door lock, and the shower pressure. Our maintenance team is always available to address any issues that may arise, and we encourage our guests to report any problems to the front desk so that we can resolve them promptly. We will make sure to investigate and rectify these issues to ensure a comfortable stay for our future guests.We hope to welcome you back in the future. Best wishes,Equipo Directivo - Management Team

Estimado Arturo, En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Barceló Marbella para su visita a nuestra ciudad y por la opinión que compartió en este portal de reservas.Sentimos que haya tenido inconvenientes con el baño y la ducha. Tomaremos en cuenta sus comentarios para mejorar en estos aspectos y ofrecer una mejor experiencia a nuestros huéspedes. Nos disculpamos por el incidente con el equipo de limpieza. Nos aseguraremos de que nuestro personal respete el cartel de "No molestar" y revisaremos nuestros procedimientos internos para evitar situaciones similares en el futuro.En cuanto al ruido en las habitaciones contiguas, trabajaremos en mejorar el aislamiento acústico para garantizar un ambiente más tranquilo y relajante.Por otro lado, nos alegra saber que disfrutó de nuestra zona de piscina y del desayuno incluido en su estancia.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Equipo Directivo - Management Team

Kära Max, tack för att ni recenserade er vistelse.Vi är glada att få läsa att ni trivdes bra hos oss och att ni upplevde vårt hotell som prisvärt. Det är även fint att höra att ni uppskattade vår höga standard. Vi strävar alltid efter att erbjuda en bekväm och trevlig upplevelse för våra gäster och det är uppmuntrande att veta att vi lyckades med det för er.Vi önskar er varmt välkommen åter. Med vänliga hälsningar,Equipo Directivo - Management Team

Dear Laura,Thank you for your positive feedback.We are thrilled to hear that you found our staff friendly and the hotel clean. It's great to know that you enjoyed our spacious rooms and comfortable beds. We take pride in offering a wide variety of food choices at breakfast and lunch, and we're glad that you appreciated it. Our location is indeed a short distance from the nearest supermarket, and we're happy that you found taxis and other transportation options easily accessible.We look forward to welcoming you back on a future occasion.Best regards,Equipo Directivo - Management Team

Cher Christophe,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hôtel Barceló Marbella. Nous accueillons toujours de bon gré les commentaires de nos hôtes car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons.Nous sommes ravis de lire que vous avez apprécié la propreté de l'hôtel, le service en chambre et nos installations de piscine et solarium. Votre satisfaction est notre priorité et nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Nous avons pris note de votre remarque concernant l'eau en bouteille lors des repas. Nous tenons à vous informer que cette mesure est mise en place pour garantir la qualité et la fraîcheur de l'eau servie à nos clients. Nous sommes désolés si cela a causé un désagrément lors de votre séjour et nous apprécions vos commentaires constructifs.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementEquipo Directivo - Management Team

Dear Ilan, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Directivo - Management Team

Dear Micheline,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,Equipo Directivo - Management Team

Estimado Juanma,Aunque lamentamos sinceramente leer que su estancia en nuestro hotel estuviera por debajo de sus expectativas, agradecemos el tiempo dedicado a compartir esta información sobre su experiencia.Nuestro Barcy Club ofrece actividades para niños desde finales de junio hasta principios de septiembre para niños de 3 a 12 años, pero entendemos que puede no ser suficiente para todas las edades. Tomaremos en cuenta sus comentarios para mejorar en este aspecto.En cuanto a la insonorización de las habitaciones, sentimos mucho que haya experimentado problemas con el ruido durante su estancia y nos disculpamos por las molestias ocasionadas.Estaremos encantados de poder brindarle una experiencia mejor en el futuro. Saludos cordiales,Equipo Directivo - Management Team

Dear Rouchdi,Thank you for your review.We are glad to hear that you appreciated our service during your stay. However, we are sorry to learn about the issue you faced with the water pressure in the shower. We understand how important it is for our guests to have a comfortable and enjoyable experience, and we apologize for any inconvenience this may have caused. We will certainly look into this matter and take the necessary steps to ensure that our facilities are up to the high standards that our guests expect.As you know Andalucía is suffering the most important drought of the last years, and for that reason and to contribute to the protection of the environment, aerators have been installed in all the showers of the Hotel. We regret that this measure has made your stay less comfortable.For a future stay at our Hotel, please do not hesitate to contact reception at any time so that we can immediately resolve anything that is not to your liking and so that you can enjoy our Hotel.We hope to welcome you again in the future. Best regards,Equipo Directivo - Management Team

Apreciado Antonio,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Marbella, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegramos mucho de haber estado a la altura de sus expectativas y de que nos exprese su completa satisfacción durante estos días que ha pasado con nosotros.En su próxima visita a Marbella , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Equipo Directivo - Management Team