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Anmeldelser av The Lowry Hotel

5 out of 5
The Lowry Hotel
50 Dearmans Place, Manchester, England

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 691 av totalt 999 anmeldelser." "
Rangering på 8 − Bra. 180 av totalt 999 anmeldelser." "
Rangering på 6 − Grei. 74 av totalt 999 anmeldelser." "
Rangering på 4 − Dårlig. 29 av totalt 999 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 999 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Henrik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Hayley Kitchen, Guest Experience Manager den 2. sep. 2023
Dear Henrik,Thank you very much for the wonderful feedback. We hope to see you return. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Kristin

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023
Svar fra Hayley Kitchen, Guest Experience Manager den 24. mai 2023
Dear Kristin, Thank you very much for the five star review from your recent stay with us here at The Lowry Hotel. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Dordi Merete

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2023
Svar fra Hayley Kitchen, Guest Experience Manager den 8. mai 2023
Dear Dordi Merete，Thank you so much for taking the time to leave us such a wonderful review. We are glad that you enjoyed everything here.We hope to meet you next time!Warm regards,Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Ulrich

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2023
Svar fra Hayley Kitchen, Guest Experience Manager den 23. apr. 2023
Dear Ulrich, Thank you for the five-star review. We hope to see you again. Warm Regards,Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Hallvard

Bodde her 1 natt i desember 2022
Svar fra Hayley Kitchen, Guest Experience Manager den 23. apr. 2023
Dear John，Thank you so much for taking the time to leave us such a wonderful review. We are delighted that you enjoyed your stay at The Lowry Hotel.We look forward to our next encounter with you!Warm regards,Hayley KitchenGuest Experience Manager

10/10 – Utmerket

May Anita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales!
Fantastisk service, nydelig mat, flott rom! Toppet oppholdet med kampdag, spillerbuss og ManU-spillere på hotellet!
Bodde her 3 netter i mars 2020
Svar fra The Lowry Hotel den 11. mars 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk, flott hotell på alle måter! Anbefales!
Bodde her 2 netter i februar 2020
Svar fra The Lowry Hotel den 26. feb. 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Verifisert reisende

Bodde her 3 netter i januar 2020
Svar fra The Lowry Hotel den 20. jan. 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Hallvard

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super hotel for ManU fans.
Bodde her 2 netter i januar 2020
Svar fra The Lowry Hotel den 23. jan. 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2020

10/10 – Utmerket

Kristian

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2019
Svar fra The Lowry Hotel den 6. jan. 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Arild Kvalvik

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2019
Svar fra The Lowry Hotel den 23. jan. 2020
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Samira Liland

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Had a great time at The Lowry Hotel! It’s perfectly located right outside
Bodde her 3 netter i november 2019
Svar fra The Lowry Hotel den 22. nov. 2019
Thank you for your fantastic review. We are delighted to read your positive comments regarding your stay. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

6/10 – Grei

Trond

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Central and expensive
Central, huge rooms, good comfort. Very expensive though, but you get what you pay for. Hotel charged the room twice though, so they need to look into own routines. Mailed them about the issue but still no answer.
Bodde her 2 netter i oktober 2019
Svar fra The Lowry Hotel den 22. okt. 2019
Thank you for your fantastic review. We are delighted to read your positive comments regarding your stay. We apologise for any issues regarding your payments. We will look into this now for you. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards

10/10 – Utmerket

Mattias

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2019
Svar fra The Lowry Hotel den 9. okt. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Stig

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019
Svar fra The Lowry Hotel den 7. okt. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell med god beliggenhet, nært sentrum (deansgate, Arndale,etc) men i et stille område langs elven. Veldig hyggelig og service innstilt betjening. Meget god frokost, vel verdt prisen på GBP 15. Hotellet har også et bra og velutstyrt gym. Fine rom med mye lys og store vinduer, og fint bad. Vi hadde litt problemer med temperatur på ventilasjonsanlegget, så det var ganske kaldt på rommet og det endte med at vi slo av ventilasjon, noe som gikk litt utover komfort. Jeg tok det opp med betjeningen, men det eneste de kunne gjøre var å be maintenance undersøke samme dag som vi sjekket ut. Uansett hadde vi et bra opphold, og kommer gjerne tilbake.
Bodde her 2 netter i september 2019
Svar fra The Lowry Hotel den 7. okt. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Øyvind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No worries!
Bodde her 1 natt i juni 2019
Svar fra The Lowry Hotel den 17. juni 2019
Thank you for your fantastic review. We are delighted to read your positive comments regarding your stay. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Kjell

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2019
Svar fra The Lowry Hotel den 15. mai 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Fredrik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Great to get the chance to see manchester united
Bodde her 2 netter i januar 2019
Svar fra The Lowry Hotel den 7. mai 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Asbjørn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Finner ikke bedre hotell i Manshester
Fine store rom - med gode kings-size senger. Rolige omgivelser og hyggelig betjening. Litt stive priser på frokost og vi valgte å spise ute 2 av de 4 dagene. Fantastiske fruktfat og frokosten var fortreffelig.
Bodde her 4 netter i mars 2019
Svar fra The Lowry Hotel den 2. apr. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott beliggenhet - rolig nærområde men 4-5 minutter gange til viktige King Street West og Deansgate
Bodde her 2 netter i mars 2019
Svar fra The Lowry Hotel den 1. apr. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Ørjan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Topp opphold og service. Trivelig by
Bodde her 3 netter i mars 2019
Svar fra The Lowry Hotel den 25. mars 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Øivind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotell og beliggenhet.
Bodde her 3 netter i mars 2019
Svar fra The Lowry Hotel den 21. mars 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Mattias

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Det beste hotellet i Manchester.
Veldig fint hotell, ligger veldig nærme hoved sentrum og kjekke resturanter.
Bodde her 4 netter i februar 2019
Svar fra The Lowry Hotel den 24. feb. 2019
Takk for din fantastiske anmeldelse. Vi er glade for å lese dine positive kommentarer angående oppholdet ditt. Vi takker for at du tok deg tid til å gi tilbakemelding og vi gleder oss til å ønske deg velkommen snart igjen. vennlig hilsen The Lowry Hotel

10/10 – Utmerket

Frode

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotell med ideell beliggenhet!
Flott hotell med ideell beliggenhet i Manchester. Kort vei til restauranter og uteliv, og samtidig stille og rolig rundt hotellet. Flott bad med godt trykk i dusjen, rent og pent på rom og ellers på hotellet.
Bodde her 2 netter i januar 2019
Svar fra Romana den 22. jan. 2019
Good Afternoon, Thank you for taking the time to write this nice review. We look forward to welcoming y7ou again to our hotel? Kind Regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018
Svar fra The Lowry Hotel den 10. jan. 2019
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Hallvard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel with friendly staff.
Bodde her 2 netter i januar 2019
Svar fra The Lowry Hotel den 7. jan. 2019
Thank you for your fantastic review. We are delighted to read your positive comments regarding your stay. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

8/10 – Bra

Kristen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2018
Svar fra The Lowry Hotel den 24. okt. 2018
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel

10/10 – Utmerket

Elmar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beste hotellet i Manchester
Bodde her 3 netter i august 2018
Svar fra Adrian Ellis General Manager den 20. aug. 2018
Thank you for your fantastic review. We are delighted to read your positive comment regarding your stay. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards Adrian Ellis General Manager

10/10 – Utmerket

Henrik Tiller og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Handicap friendly room
Very Nice hotell, good service and clean roms. Some wating time to enter breakfast buffé. Central location. Handicap friendly room. ++
Bodde her 4 netter i mars 2018
Svar fra Joe Paull den 26. juni 2018
Thank you for your positive feed back. We hope to get the chance to welcome you back very soon.

10/10 – Utmerket

Henrik Tiller og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
Very Nice hotell, good service and clean roms. Some wating time to enter breakfast buffé. Central location.
Bodde her 4 netter i mars 2018
Svar fra Joe Paull den 26. juni 2018
Thank you for your positive feed back. We hope to get the chance to welcome you back very soon.

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot close to Arndale centre and city centre. Lovely bed super comfy and well maintained and room and hotel as a whole
Bodde her 1 natt i mai 2024
Svar fra Director of Operations den 10. mai 2024
Dear Robert,Thank you for your kind review and comments.I am pleased you had such a great stay and hope to welcome you back again soon.best regards,Alistair

10/10 – Utmerket

Kane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely all around. Fantastic beds!
Bodde her 1 natt i april 2024
Svar fra Director of Operations den 29. apr. 2024
Dear Kane,Thank you for your kind comments and please you had a great stay.We hope to see you back again soon.best regards,Alistair

10/10 – Utmerket

Carlos

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un buen hotel para quedarse en Manchester
Bodde her 4 netter i april 2024
Svar fra Declan McDermott den 15. apr. 2024
Dear Carlos,Thank you for you five star review. We look forward to welcoming you back to The Lowry Hotel in the near future.Kind Regards,Declan McDermottGuest Experience Ambassador

10/10 – Utmerket

Katherine

Reiste med partner
Likte: Renhold
Amazing service and quality. Would absolutely stay again. Thank you so much
Bodde her 1 natt i april 2024
Svar fra Director of Operations den 15. apr. 2024
Dear Katherine,Thank you for your kind comments and hope to see you back at the Lowry Hotel soon.Best regards,Alistair

8/10 – Bra

Craig

Bodde her 1 natt i april 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 27. apr. 2024
Dear Craig, Thank you very much for the wonderful review on your recent stay at The Lowry Hotel.We hope to see you again soon.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Leanne

Bodde her 2 netter i mars 2024
Svar fra Director of Operations den 19. apr. 2024
Thank you for your kind rating.We hope to see you back agaain soon,Best regards,Alistair

10/10 – Utmerket

Steve

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient comfortable nice big rooms
Bodde her 2 netter i mars 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 27. mars 2024
Dear Steve,Thank you very much for the five star feedback. It brings us immense joy to hear that you found your experience with us convenient, comfortable, and enjoyable.We hope to see you again soon. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Mark

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place
Bodde her 1 natt i mars 2024
Svar fra Director of Operations den 25. mars 2024
Dear Mark,Thank you for your kind review and hope to see you back again soon.Best regards,Alistair

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an excellent hotel. Very welcoming. Nothingcwas too much trouble. All staff very pleasant. Breakfast delicious
Bodde her 2 netter i mars 2024
Svar fra Director of Operations den 25. mars 2024
Dear Angela,Thank you for your lovely comments.I do hope we see you back at The Lowry Hotel again soon.Best regards,Alistair

10/10 – Utmerket

Suzanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a lovely hotel. Staff very friendly and the room very comfortable
Bodde her 1 natt i mars 2024
Svar fra Director of Operations den 22. mars 2024
Dear Suzanne,Thank you for your kind comments.The team and I hope to welcome you back soon.best regards,Alistair

4/10 – Dårlig

Luke

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Front of house manager was rude and refused to give vip upgrade and then tried to sell me one. Didn’t offer any other perks and just generally rude. Honestly it’s left a sour taste in my mouth about this hotel
Bodde her 1 natt i mars 2024
Svar fra Director of Operations den 22. mars 2024
Dear Luke,I am sorry to hear your feedback. I have looked into the matter and can advise that when you arrived (1pm), we did not have any of our Executive rooms available due to a large group who had pre arranged a late check out. The only other available rooms at the time were suites, which would not ordinarily be given as complimentary upgrade. Hence, Front of house manager offered at a fee.However, it does appear that the matter could have been handled better, and I have discussed this with them.Again, I am sorry if this somewhat marred your experience, and hope you will consider returning to the hotel in future.Best regards,Alistair

10/10 – Utmerket

Lee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely, kind and warm staff all down to earth, a few of the young men are a bit cocky but apart from that this is probably one of / if not the best place to stay in Manchester. My only feedback is that the cheaper rooms are very tired and basic, it’s worth the money for upgrades.
Bodde her 1 natt i mars 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 2. mars 2024
Dear Lee, Thank you for taking the time to write this great review! Your comments about our team are duly noted, we appreciate your feedback as this helps us to improve. We are so glad that you think The Lowry Hotel is the best place to stay in Manchester and we hope to welcome you back again in the future. Warm Regards,Hayley KitchenGuest Experience Manager

8/10 – Bra

Roger og Lymington

Reiste med partner, Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Staff service inconsistent; sometimes great, sometimes very poor ( especially in the Bar). Great breakfast though !!
Bodde her 3 netter i februar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 29. feb. 2024
Dear Roger, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our breakfast offerings and found them to your liking. We pride ourselves on providing a great start to the day for our guests, and it’s wonderful to know we met your expectations in this area.We are, however, truly sorry to hear about the inconsistencies you experienced with our service, especially in the bar area. Please accept our sincerest apologies for any inconvenience this may have caused. We understand how important a friendly and efficient service is to the overall guest experience. Your comments have been shared with our team to ensure we address these inconsistencies and implement improvements where necessary.Thank you once again for your feedback. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 – Bra

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice big room, ideal location
Bodde her 1 natt i februar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 29. feb. 2024
Dear Mark, Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed the spaciousness of your room and found our location ideal for your needs. It's always our goal to provide a comfortable and convenient base for our guests to explore the area or relax in peace.We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 – Bra

Khalid

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Conveniently located hotel with comfortable spacious rooms with good dedicated secure parking and nice staff.
Bodde her 2 netter i februar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 25. feb. 2024
Dear Khalid,Thank you for taking the time to provide feedback! We're pleased to hear that you found our hotel convenient, with comfortable and spacious rooms, secure parking, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!Warm Regards,Hayley Kitchen

8/10 – Bra

Claire

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the property and especially the rooms were fab!! however the surrounding area was not great! the fact there was no pool and a small bar surprised me it was a 5star but a lovely breakfast and beds were amazing. would stay again
Bodde her 1 natt i februar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 25. feb. 2024
Dear Claire,Thank you for sharing your experience with us! We're delighted to hear that you found our property and rooms to be fantastic. While the surrounding area may not have been what you expected, we're glad that you still had an overall delightful stay. Regarding the amenities, we appreciate your feedback on the pool and bar size. Nonetheless, we're pleased that you enjoyed our exceptional breakfast and found our beds incredibly comfortable. Your positive comments mean a lot to us, and we'd love to welcome you back for another stay in the future!Warm Regards,Hayley Kitchen

4/10 – Dårlig

A

Likte ikke: Personale og service
NOT 5 STAR
Despite being offered an upgrade and discount on food/drink this wasn't given. The room was large and bed comfortable once we had called for more pillows! There was alot of banging and noise from the room above into the early hours. The bathroom was the biggest let down, the water pressure was non existent and there was no hot water at all, no bath despite requesting one for medical reasons (though with no hot water it would have been pointless). The hotel looks and feels tired, the bar is miserable and the staff clearly didn't want to be there and told his colleague loudly that he was closing up, we left as what can only be described as a "gang" arrived in the bar area and were messing with the piano and laying around with their feet on the seats. There is no 'spa' you can book individual treatments but no actual spa facilities exist in the hotel! Overall disappointing, we won't be back.
Bodde her 1 natt i februar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 18. feb. 2024
Dear A, Thank you for the feedback. It sounds like you had a disappointing experience during your stay, and we sincerely apologise for the issues you encountered. Your feedback is invaluable to us as we continuously strive to improve our services.We are deeply sorry that the promised upgrade and discount were not provided as offered. This is certainly not the level of service we aim to deliver, and we will investigate why this occurred to prevent such lapses in the future.We regret to hear about the disturbances from the room above and the issues with water pressure and hot water in the bathroom. We understand how important a comfortable and relaxing environment is during a hotel stay, and we apologise for failing to meet your expectations in this regard.Regarding the bar atmosphere and staff behavior, we are dismayed to learn of your experience. This does not reflect the standards of hospitality we aspire to uphold, and we will address these concerns with our team to ensure that all guests are treated with the utmost respect and professionalism.Please know that your feedback has been taken seriously, and we will work diligently to rectify these issues. We understand that you may not wish to return, but if you do reconsider, we would appreciate the opportunity to regain your trust and provide you with the exceptional experience you deserve.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super stay
Super stay. 5/10 minute walk to most parts of the city centre. Parking is £25 a day, opposite the hotel.
Bodde her 1 natt i januar 2024
Svar fra Hayley Kitchen, Guest Experience Manager den 6. feb. 2024
Dear Guest Thank you for sharing your experience! We're pleased you enjoyed your stay and found our location convenient for exploring the city center. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Hayley Kitchen