Food area was very busy, I could not find fork/spoon easily, number of staff was not sufficient. One day I had to drink cold tea because they could not manage heating the tea. There are better hotels in Side, this is five stars hotels but it is not like five stars. We had to leave our car on the street, sometimes street was also busy. We stayed in three five stars hotels nearby but this was the worst one, though the budget was similar. they need more staff, better organization.