Overnattingsstedets uteområder
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Anmeldelser av The Abbey Great Malvern

4 out of 5
The Abbey Great Malvern
Abbey Road, Worcestershire, Malvern, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 340 av totalt 770 anmeldelser." "
Rangering på 8 − Bra. 309 av totalt 770 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 770 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 770 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 770 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Otto Wilberg

Bodde her 1 natt i november 2023
Svar fra LD den 4. jan. 2024
Dear OttoThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Thomas og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Stayed for four nights and I think it was great. The staff was nice and helpful.The room was big and the cleaning was very good. The breakfas was really good.

8/10 – Bra

Lene Njøs og Råholt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med nærhet til det meste i Malvern
Vi hadde et flott opphold Frokosten var grei og hotellet var rent og trivelig.

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Knut Langeland

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Engelsk hotellstil på sitt beste
Jeg var veldig fornøyd og kan godt tenke meg å reise tilbake på et privat opphold. Det eneste jeg mislikte var at baderommet var svært kaldt og armaturen på dusj/bad var vanskelig å betjene.

6/10 – Grei

Verifisert reisende

Likte: Renhold

8/10 – Bra

Mrs Elizabeth

Bodde her 2 netter i april 2024

10/10 – Utmerket

Rita

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent service. Considerate and helpful staff.
Bodde her 2 netter i april 2024
Svar fra LD den 17. apr. 2024
Dear RitaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted you had a lovely stay and that the team provided excellent service that was friendly, considerate and helpful.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 – Grei

Ambrose

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent setting . BUT For 80 year olds a bit challenging.
Bodde her 1 natt i april 2024
Svar fra LD den 8. apr. 2024
Dear AmbroseThank you for taking the time to review The Abbey.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location close to the town centre and Malvern Theatre, whilst also being close to the wonderful, Malvern Hills.We are sorry that the hotels layout was a bit challenging for an 80 year old.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

George

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was large and spacious and very clean. Staff were very courteous and the location of the hotel was close to the local restaurants and amenities.
Bodde her 1 natt i april 2024
Svar fra LD den 4. apr. 2024
Dear GeorgeThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the town centre, close to the theatre and restaurants whilst also being close to the Malvern Hills, the scenery is stunning.We are thrilled that we provided very clean, spacious accommodation with courteous, friendly service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

4/10 – Dårlig

Bryan

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Our room overlooked the cocktail bar next door which kept us awake until 11.30, and some sort of concrete building in the other windows. The room was tired, but worst of all was when we went to breakfast, there were dogs in the restaurant. For me this is incredibly unhygienic. As a retired forensic investigator I know only too well what people are breathing in when dogs are in an inside venue, and believe me, it really isn't pleasant. Will not be returning under any circumstances. Standards have fell sharply to what it once was.
Bodde her 1 natt i mars 2024
Svar fra Zalene Fieberg den 2. apr. 2024
Dear Mr Catchpole, thank you for taking the time to review our hotel and your recent stay. It is unfortunate to read that you were disturbed by the neighboring business. We were unaware that an event was taking place prior to your arrival as they are closed on a Sunday. I am aware that we did offer to move your room and this was declined. I can appreciate that this would have been an inconvenience for you. Our hotel does accept dogs, however they are not allowed in any of our food and beverage outlets. We do however allow service dogs in these areas as they need to accompany the guest/owner. I am sorry to read that you will not return to our hotel in the near future. I do hope that you will reconsider and if you do, please do not hesitate to get in touch with me directly. Kind regards, Zalene Fieberg

10/10 – Utmerket

Sarah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely old hotel in the centre of Great Malvern suited all our needs perfectly.
Bodde her 2 netter i mars 2024
Svar fra Zalene Fieberg den 2. apr. 2024
Dear Sarah, thank you for awarding us a top score! I am delighted that we were able to meet all your needs.

10/10 – Utmerket

Helena

Bodde her 1 natt i mars 2024
Svar fra LD den 26. mars 2024
Dear HelenaThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Chris

Likte: Overnattingsstedets bygg og tilstand
Great for the theatre but need to ask for soft pillows from reception next time we stay!
Bodde her 1 natt i februar 2024
Svar fra LD den 26. mars 2024
Dear ChrisThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We are pleased that the hotel was perfectly located for your trip to the theatre.Belatedly, we can only apologise that you were disappointed with the pillows provided.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Sarah

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is in a convenient location for the theatres and restaurants in the town centre. We had a comfortable room, though I had to pay extra to upgrade my room when the step free access room I had requested wasn’t available. Staff were helpful and polite. There was a good choice of breakfast items on the buffet.
Bodde her 1 natt i februar 2024
Svar fra LD den 28. feb. 2024
Dear SarahThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that the room which you had initially requested was not available and that you had to pay to upgrade, this is most unusual.We are thrilled that you enjoyed and appreciated our location, close to the theatre and town centre and that you found the team polite and helpful.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Rex

Bodde her 1 natt i januar 2024
Svar fra LD den 7. feb. 2024
Dear RexThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Fergal

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra LD den 7. feb. 2024
Dear FergalThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Gillian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We've stayed before, and will stay again!!
We have stayed here a few times over many years and its a beautiful hotel. The rooms are meticulously cared for and presented and the staff are fantastic! The breakfasts were wonderful, a full range of food being available. This time our room was rather cold, in spite of the radiator being on full blast, but staff brought us an extra plug in and we were toasty! Well be here again!
Bodde her 1 natt i januar 2024
Svar fra LD den 18. jan. 2024
Dear GillianThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion you were a bit cold, however we are pleased that we provided another heater and that you became “toasty”.We love welcoming back our returning guests and we are thrilled that you describe us as a beautiful hotel, with fantastic staff and a wonderful breakfast.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only negative was the bathroom was a bit cold but the bedroom was warm
Bodde her 1 natt i januar 2024
Svar fra LD den 18. jan. 2024
Dear DavidThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion your bathroom was a bit cold, however, we are pleased that your bedroom was warm.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Stuart

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i januar 2024
Svar fra LD den 18. jan. 2024
Dear StuartThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i januar 2024
Svar fra LD den 18. jan. 2024
Dear DavidThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

ROSEMARY og Birmingham

Bodde her 1 natt i desember 2023
Svar fra LD den 4. jan. 2024
Dear RosemaryThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Jonathan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra LD den 4. jan. 2024
Dear JonathanThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

PETER

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra LD den 17. nov. 2023
Dear PeterThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Michael

Bodde her 1 natt i november 2023
Svar fra LD den 17. nov. 2023
Dear MichaelThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience, thank you for your extremely detailed feedback regarding your stay. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Jonathan og Ottawa

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
A unique property and beautifully situated. The room was a bit dissappointing - not worthy of the grand facility and for relatively little investment could be much nicer than they are. I hope there's an upgrade planned without turning the place into an 800 quid a night palace. The breakfast was very good, staff were nice, and overall I'd certainly stay here agin.
Bodde her 1 natt i oktober 2023
Svar fra LD den 9. nov. 2023
Dear JonathanThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that you were disappointed with your accommodation.However, we are pleased that you liked the unique property, enjoyed our buffet breakfast and found the team nice and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

10/10 – Utmerket

RE

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra LD den 9. nov. 2023
Dear REThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Koltouch

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra LD den 9. nov. 2023
Dear KollouchThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A lovely stay. Staff were friendly, helpful and efficient. Food was good and the bar well stocked. It's an old building so some aspects were a little tired. But, overall, everything was clean and tidy.
Bodde her 1 natt i november 2023
Svar fra LD den 9. nov. 2023
Dear StevenThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience. We are sorry that some aspects of the hotel were a little tired.Thank you for your lovely feedback regarding the friendly, helpful, efficient service and great food.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Vicki

Bodde her 1 natt i oktober 2023
Svar fra LD den 9. nov. 2023
Dear VickiThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable and enjoyable stay
Comfortable 1 night stay. Helpful staff. Good evening dinner and breakfast. Overall ver satisfied
Bodde her 1 natt i oktober 2023
Svar fra LD den 31. okt. 2023
Dear MichaelThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided comfortable accommodation with a good evening dinner and enjoyable buffet breakfast. Overall we are pleased you were satisfied with your stay.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

6/10 – Grei

James

Reiste med familie
Likte ikke: Renhold og personale og service
It was Ok
Bodde her 1 natt i august 2023
Svar fra LD den 31. okt. 2023
Dear JamesThank you for taking the time to review The Abbey Hotel.We are sorry for the shortfalls which you experienced.We hope that the positive aspects of your stay out weigh the negative and that you will consider returning to one of our properties again in the future.Kind regards Sarova Hotels Customer Service Team

10/10 – Utmerket

Randall

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nicely appointed. Convenient for the town centre.
Bodde her 2 netter i oktober 2023
Svar fra LD den 17. okt. 2023
Dear RandallThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you describe us the hotel as nicely appointed and convenient for the town centre.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 – Grei

Verifisert reisende

Likte: Renhold
Poor breakfast
Check-in was good, we had arrived at lunchtime and our room was ready. As we had to leave early the following morning, we arranged to have breakfast at 7.30am as soon as the breakfast room opened. Everything is self service, which is fine, however the majority of the “HOT” buffet items were COLD! Pretty poor when this is the start of service!!
Bodde her 1 natt i oktober 2023
Svar fra LD den 17. okt. 2023
Dear GuestThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay, particularly breakfast which was cold.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Alistair

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra LD den 17. okt. 2023
Dear AlistairThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

2/10 – Forferdelig

James

Likte: Romkomfort
Likte ikke: Renhold
Bodde her 1 natt i oktober 2023
Svar fra LD den 17. okt. 2023
Dear JamesThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

shaun

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra LD den 17. okt. 2023
Dear ShaunThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Keith

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear KeithThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 – Grei

Samantha

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Room was very dated, only 2 coffees left in room no welcome biscuits on first day, one packet the second. I know this isn’t a lot but the small things make a difference. Room was very dated.
Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear SamanthaThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so you were disappointed with the décor of the hotel and the lack of provisions on the hospitality tray.Overall we wish you had a more positive experience whilst being our guest.Kind regards Sarova Hotels Customer Service Team

8/10 – Bra

Elizabeth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent service from manager
Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear ElizabethThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We are thrilled that the manager provided excellent service.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Thomas

Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear ThomasThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear WilliamThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Whats not to like
Second time we have stayed here now.. and have already booked a return stay in December. This hotel and the staff there are excellent. Whats not to like.
Bodde her 1 natt i september 2023
Svar fra LD den 5. okt. 2023
Dear GuestsThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your lovely feedback, regarding the excellent service.We want all of our guests to have a positive experience and to wish to return, we are already looking forward to welcoming you back in December.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Patrick

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Of course the older properties you need to know about on rooms and bedrooms etc But the area in Malvern is excellent and minute walk to cafe etc We meet up there as central U.K. and walked everywhere up the Malvern Hills. Very easy to walk thou Breakfast and evening food in abbey is good for us all. Then Sunday went to abbey cathedral Relaxing weekend and place to stay
Bodde her 2 netter i september 2023
Svar fra LD den 5. okt. 2023
Dear PatrickThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the hotels location and that you had a relaxing weekend enjoying the local area and getting some fresh Malvern air.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Robert

Reiste med familie
Likte: Fasiliteter
The architecture of the building has been preserved but the bedrooms are modern. The gardens are immaculately maintained.
Bodde her 2 netter i september 2023
Svar fra LD den 5. okt. 2023
Dear RobertThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the building, appreciated the immaculate gardens and found our bedrooms modern.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Alison

Likte: Renhold og personale og service
The hotel is in an old building. Some of the decor is outdated and needs modernising, but it is clean and comfortable and the staff are polite and helpful.
Bodde her 2 netter i september 2023
Svar fra LD den 5. okt. 2023
Dear AlisonThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so found some of the décor dated and in need of modernisation.However, we are pleased that you found the hotel clean and comfortable and the staff were polite and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Simon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra LD den 5. okt. 2023
Dear SimonThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 – Utmerket

Sheikh Abbas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service. The staff are attentive and very helpful. Enjoyed their drinks and dinner service.
Bodde her 1 natt i september 2023
Svar fra LD den 14. sep. 2023
Dear SheikhThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided excellent, attentive service and that you enjoyed their drink and dinner service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 – Bra

Oliver

Bodde her 2 netter i september 2023
Svar fra LD den 5. okt. 2023
Dear OliverThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

2/10 – Forferdelig

Paul

Bodde her 1 natt i august 2023
Svar fra LD den 30. aug. 2023
Dear PaulThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team