Dear Fredrik, First of all, we would like to thank you for sharing your feedback with us and for choosing Palacio de los Duques, a Gran Meliá Hotel during your stay in Madrid. We are glad to know that you had a great experience among us and you have enjoyed our historic building. Looking forward to welcome you back, we send you a warm greeting. Sandra Hernández Guest Experience Manager

Dear Christel, Thank you for your positive feedback during your stay with us. We are very pleased to know we achieved your expectations you had a beautiful experience with us, we will inform the reception department to keep improving. Looking forward to welcome you during your next visit in Madrid. With our best wishes,

Dear Geir, Thank you very much for such a positive feedback. We are very pleased to know that you have enjoyed your stay at Gran Meliá Palacio de los Duques, with the best of the experiences. On behalf of the entire team, we sincerely hope to see you very soon. Best regards,

Dear Guest, Thank you for sharing your feedback with us! We are pleased to know we achieved your expectations. Looking forward to welcome you again to live with you another memorable experience in our wonderful city. With our best wishes, Guest Experience Department

Dear Guest, We would like to thank you for having chosen us during your stay in Madrid. We are glad to know that overall you enjoyed a wonderful experience in our "Palace" in the center of Madrid and it will be our pleasure once again to host you soon, Best regards, Guest Experience Department

Dear Ms. Maria, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.It is a delight to know that our dedication to a life well-lived resonated with you through our attentive service and the sumptuous comfort of our rooms. Your appreciation of our hotel's blend of historical architecture and avant-garde design, nestled in the heart of Old Madrid, is deeply valued. We are thrilled that our location provided the perfect backdrop for your stay, surrounded by Madrid's rich cultural tapestry and iconic luxury landmarks. Rest assured, our commitment to creating exceptional experiences and providing intuitive personal service remains unwavering.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Jacqueline, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you found our hotel beautiful and our staff friendly and helpful. Your appreciation for the cleanliness of our rooms and the condition of our hotel echoes our dedication to a life well-lived, where every detail is crafted with elegance and care. It is heartening to know that our service met your expectations, providing you with the signature warmth and style that we at Gran Meliá are passionate about.Should there have been any aspect of your stay that did not meet your satisfaction, we sincerely regret the inconvenience and are committed to upholding the highest standards of our historic and architecturally exquisite establishment.We revel in the opportunity to welcome you again, Jacqueline, for another stay that promises the exclusivity and exceptional experiences that define the Gran Meliá legacy.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paul,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly delighted to hear that you appreciated the beauty and comprehensive offerings of our establishment, from the sumptuous rooms to the state-of-the-art facilities. Your commendation of our breakfast, patio, and rooftop is a testament to our dedication to a life well-lived, where simple pleasures and elegance are woven into every detail. It is heartwarming to learn that our team's personalized service contributed to a memorable stay, ensuring that your time with us was free from undue concern over the little things.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Patricia, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that our service met your expectations, consistently delivering the exceptional experiences we strive for. The allure of our property is indeed accentuated by its historical elegance, and we are delighted that you appreciated its beauty. Your commendation of our sumptuous beds is particularly gratifying, as we aim to provide unparalleled rest and comfort through our luxurious Egyptian cotton linens and a diverse pillow menu. Moreover, we take pride in our state-of-the-art gastronomy, and it is rewarding to know that the quality of our food and drinks contributed positively to your stay.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Sandra, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that the breakfast offerings were to your satisfaction, reflecting our commitment to state-of-the-art gastronomy. It is heartwarming to know that our staff provided the intuitive personal service that is a hallmark of our brand, ensuring your needs were met with warmth and efficiency. Your appreciation for our privileged location, allowing guests the pleasure of exploring the historic heart of Madrid with ease, truly resonates with our dedication to a life well-lived in a city so rich in culture.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Maria, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones.Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Es un placer saber que nuestro personal le brindó un servicio excepcional, digno de la calidez y el estilo característicos de Gran Meliá. Nos llena de orgullo que la limpieza de nuestras habitaciones, la condición del hotel, las amenidades de la habitación y la calidad de nuestro servicio hayan cumplido con sus expectativas y reflejen nuestro compromiso con la excelencia. En Gran Meliá, cada detalle está pensado para ofrecer una estancia inolvidable, inmersa en la riqueza cultural y en un estilo de vida refinado que nos define.Esperamos que vuelva a visitarnos muy pronto. Un saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paulo,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly elated to hear that you found the rooms at our establishment comfortable and in excellent condition, reflecting our dedication to elegance and exclusivity. Your commendations on the friendliness, efficiency, and attentiveness of our staff resonate deeply with our commitment to providing intuitive personal service and embodying the warmth of Spanish hospitality. It is an honor to be your hotel of choice in Madrid, and we take great pride in offering a seamless blend of architectural heritage and modern luxury, ensuring a stay that is both culturally rich and indulgently comfortable.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Huésped, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos llena de satisfacción saber que nuestro servicio ha cumplido con sus expectativas y que la belleza y la ubicación céntrica de nuestro establecimiento han contribuido a una estancia memorable. Es un placer que haya disfrutado de la limpieza impecable de nuestras instalaciones, el meticuloso mantenimiento del hotel y la calidad de nuestras amenidades, cada una cuidadosamente seleccionada para reflejar la elegancia y el confort que caracterizan a Gran Meliá. Su reconocimiento hacia el servicio que brindamos es un reflejo de nuestro compromiso con la excelencia y el cuidado personalizado que nos esforzamos por ofrecer a cada huésped.Reciba un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Chema,¡Saludos desde el Palacio de los Duques, a Gran Meliá Hotel!Su magnífica reseña nos ha llenado de satisfacción.Nos complace enormemente saber que ha disfrutado de la calidad de nuestro establecimiento y del servicio prestado. Es un honor para nosotros que mencione la excelencia de nuestras instalaciones y la comodidad de las habitaciones. Nos enorgullece que haya percibido la dedicación a una vida bien vivida que nos esforzamos por ofrecer a nuestros huéspedes. Su reconocimiento hacia la limpieza y el estado del hotel refleja nuestro compromiso con la excelencia en cada detalle.Apreciamos sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente para seguir brindándole experiencias excepcionales.Tras una estancia tan agradable, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Irene, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that our hotel's charm and your interactions with our staff met your high expectations. We pride ourselves on maintaining impeccable standards of cleanliness and are glad this was reflected during your stay. Your appreciation for our room amenities is also greatly valued, as we strive to provide comfort with a touch of Spanish elegance and modernity. While we are pleased with your overall positive experience, we noticed your rating for the hotel's condition. Rest assured, our dedication to excellence is unwavering, and we continuously seek ways to ensure our historical building's architectural grandeur meets the expectations of our discerning guests. We understand the importance of maintaining our facilities to reflect the iconic luxury and style that Gran Meliá is known for.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guests,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your feedback.We are delighted to hear that you found our location to your liking and that our staff met your expectations with their exceptional service. It is our commitment to provide a warm and inviting atmosphere, reflective of our dedication to a life well-lived.We regret to hear that certain aspects of your stay did not meet the high standards we strive to uphold. We take great pride in the cleanliness and maintenance of our accommodations, and it disappoints us to learn that your room did not reflect this. Rest assured, we have noted your comments and will ensure our housekeeping team pays even closer attention to detail. Regarding the room amenities, we offer a selection of minibar products, and while we understand the importance of complimentary water, we will consider this suggestion closely. Please accept our apologies for any oversight in not providing an accessible room suited to your needs. For future visits, we would appreciate the opportunity to allocate a room that perfectly matches your preferences, ensuring an experience that resonates with the iconic luxury our properties represent.We look forward to welcoming you back in the future.Wishing you a wonderful holiday season and a Happy New Year!Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are thrilled to hear that our commitment to a life well-lived has resonated with you during your stay. It is wonderful to know that our team's efforts to provide exceptional service have contributed to a memorable experience for you and your family. Your words are a testament to the dedication we have in offering an environment that is not only elegant but also welcoming and suited for both leisure and business travelers. We pride ourselves on the cleanliness and condition of our establishment, and it is gratifying to see these aspects highlighted in your feedback. Furthermore, the amenities we offer are designed with great care to ensure they meet the refined standards our guests expect. We are delighted that these details have enhanced your time with us and look forward to welcoming you back to step into a world of the exceptional.We look forward to seeing you again in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad we were able to meet all your requirements for a perfect stay.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Sir,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Oscar,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Filiberto, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos complace saber que encontró nuestro hotel como un buen lugar para hospedarse y que disfrutó de nuestra ubicación cerca de las principales atracciones de Madrid. Nos enorgullecemos de estar en el corazón del antiguo Madrid de los Austrias, a pocos pasos del Palacio Real, el Teatro Real y la Catedral de la Almudena.Lamentamos si algún aspecto de su estancia no cumplió con sus expectativas. Siempre nos esforzamos por brindar un servicio excepcional y mantener nuestras instalaciones en las mejores condiciones posibles. Apreciamos sus comentarios y los tomaremos en cuenta para mejorar y seguir ofreciendo experiencias memorables a nuestros huéspedes.Reciba un cordial saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Marvin,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you appreciated our prime location near the Royal Palace and the variety of great restaurants in the area. Our staff takes great pride in providing excellent service, and we are glad that their friendliness and kindness made your stay even more enjoyable. It's delightful to know that you found our rooms to be luxurious and that you particularly enjoyed the free-standing tub after a long day in the city.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimado Sr. Eduardo, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos alegra saber que disfrutó de la limpieza de nuestras habitaciones, la condición del hotel, nuestras comodidades y el servicio brindado por nuestro personal. Trabajamos arduamente para ofrecer una experiencia única e inolvidable a nuestros huéspedes, y nos complace saber que lo hemos logrado en su caso.Quedamos enteramente a su disposición. Reciba nuestro más cordial saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Johannes,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. De La,Greetings from the Gran Meliá Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Manu,Greetings from the Gran Meliá Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that our staff provided excellent and helpful service during your stay, making it comfortable and enjoyable. It's great to know that our early check-in option was beneficial for you after your long flight from the United States. Our prime location in the heart of old Madrid is indeed perfect for exploring the city, and we are glad it added to your satisfaction.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Gabriel,Greetings from the Palacio de los Duques, a Gran Meliá Hotel!We are thrilled to hear that you appreciated our excellent location and the great service provided by our team. It's wonderful to know that you enjoyed our delicious breakfast and found the rooms to be clean and well-maintained.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Eran,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that you found our hotel to be very nice and appreciated the condition and service provided by our staff. Our team takes great pride in offering exceptional service and maintaining the hotel's historical charm while providing modern amenities.We would be delighted to welcome you back on another occasion.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Mary, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are delighted to hear that you appreciated our lovely staff, beautiful property, and spacious rooms. Our team takes great pride in providing exceptional service to our guests, and we are glad that it contributed to your positive experience.We understand that the immediate area surrounding the hotel may be quite busy and touristy, as we are located in the heart of Old Madrid. However, our central location allows our guests to easily explore the city's attractions, such as the Royal Palace, Plaza Mayor, and numerous museums. We hope that you were able to enjoy the many benefits of our prime location during your stay.We hope to welcome you back soon.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator